ROBERT FROST

Brooklyn, NY 11230-6909
(917) 589-3268 Risfrost@gmail.com


CREDIT AND COLLECTIONS MANAGER

A results-oriented commercial Credit and Collections professional with managerial and hands-on experience. Very
extensive and diversified background in product and service oriented industries. Demonstrated capabilities include
exceeding cash flow projections, significantly reducing Days Sales Outstanding (DSO), and achieving a high recovery rate.
Additional skills include handling specialized billing process, managing multiple priorities while meeting deadlines, and
resolving various customer issues. A detailed team contributor who has superior negotiating, communication and
interpersonal skills.

PROFESSIONAL EXPERIENCE

M&D DOOR & HARDWARE, Brooklyn, NY 2012 - 2014
Credit & Collections Manager
In charge of all credit and collection functions for this major distributor of doors and door hardware, servicing the
construction industry. Reported to the Controller and supervised a staff of one.

Significantly reduced the past due receivables from 31% to 6% within the first eight months, while accelerating cash
flow.

Expeditiously researched, coordinated, and resolved various material and pricing issues concerning discrepancies
and disputes, resulting in improved customer relations.

Effectively established credit procedures for both credit limits and customer purchase orders, limiting exposure while
maximizing sales.

COSMOPOLITAN COSMETICS, INC., Brooklyn, NY 2006 - 2011
Credit & Collections Manager
Managed all credit and collection functions for this major global distributor of fine fragrances. Reported to the Controller
and President and supervised a staff of three.

Introduced effective credit policies and procedures, reducing Days Sales Outstanding (DSO) from 115 to 48 days.

Negotiated financial arrangements and established credit lines up to $500,000, managing risk while maximizing revenue
and profitability.

Minimized exposure and secured the A/R by the use of credit instruments i.e., Letters of Credit, credit insurance, non-
release shipping documents, security agreements, and various types of guarantees.

Assigned credit worthiness and limits by analyzing and evaluating corporate financial statements and credit information
including credit reports (D&B, Experian).

Accelerated the cash flow from $2.6M to $3M per month by being proactive and accelerating the collections process.

Reduced and maintained the level of write-offs from 1% to one-quarter of 1% within two years.

Redesigned purchase order approval program, saving 15% processing time by providing more options and accuracy.

ROBERT FROST Page 2
(917) 589-3268 Risfrost@gmail.com

PROFESSIONAL EXPERIENCE (Continued)


NEW YORK STOCK EXCHANGE, INC., New York, NY 2001- 2005
Collections Administrator
Handled collections of over $400 million of NYSE domestic and international listed companies and Market Data Services
receivable balances. Reported to the Collections Manager and Assistant Controller.

Continued to collect the past due balances, and reduced the average number of Days Sales Outstanding (DSO) from
73 to 45.

Improved collections rate from 83.5% to 99.5% of past due receivables, minimizing annual receivable write-offs.

Maintained favorable client relations by amicably resolving technical billing disputes through extensive research.

Formulated reports for use by senior management, showing trends and potential areas of concern, detailing the
improved performance of the Collections Department.

Facilitated the preparation and issuance of amended invoices due to mergers, acquisitions, or formerly listed companies
eliminating potential losses.

Contacted all suspended and delinquent NYSE clients resulting in prompt collections.

Exceeded established individual performance goal for the collections of all listed companies by 200%, within a year.


INTELLIMARK / STAFFMARK / STRATEGIC LEGAL RESOURCES, New York, NY 1999 - 2001
Regional Credit & Collections Manager for a $200 million nationwide staffing company specializing in clerical, industrial,
information technology and legal services. Negotiated and resolved all daily credit, collections, and account receivable
issues involving Fortune 500 clients and other major corporations. Reported to the regional Controller and CFO and
supervised a staff of three.

Established credit and collection policies, achieving corporate goals while meeting the needs of a diversified client base.

Achieved an average recovery of over 87% of receivables more than one year old, saving the company over $150,000
in collection and legal fees.

COMPUTER PROFICIENCIES

Microsoft Windows, Word, Excel, Outlook, Lotus Notes, Great Plains, SAP, Oracle, and SBT.

EDUCATION

NEW YORK INSTITUTE OF CREDIT, New York, NY
Completed Certified Credit and Financial Program

NEW YORK CITY TECHNICAL COLLEGE, C.U.N.Y., Brooklyn, NY
Associate of Applied Science Degree