The benefits of virtualization to IT organizations and the

businesses they support include simplified IT management

based on common software administration and
maintenance, a reduced hardware footprint that lowers
power consumption, capital equipment costs and
operational expense, enhanced scalability to accommodate
growth, rapid response to competitive threats and
changing business requirements, increased reliability,
availability and more robust disaster recovery.
This white paper describes Avaya Aura Virtualized
Environment, Avaya Aura UC applications installed
on a VMware vSphere 5.x virtualized infrastructure.
Avaya Aura

Virtualized Environment
Leveraging any compatible VMware data infrastructure the Avaya Aura
Virtualized Environment extends virtualization to support full UC collaboration
and meets the customer demand to run Avaya applications on VMware-
certified customer-owned servers.
Existing Avaya Aura customers can utilize their own VMware architecture to
upgrade Avaya Aura to the latest release. For customers who need additional
capacity or application interfaces, Avaya Aura

on VMware offers flexible

expansion options. And, customers who want to migrate to the latest
collaboration solutions will find the Avaya Aura Virtualized Environment an easy
way to add the full Avaya Aura collaboration and mobility features with a reduced
hardware footprint.
Virtualized Environment Applications
The Avaya Aura Virtualized Environment supports these components:
Avaya Aura

Communication Manager 6.3.2 (simplex and duplex)

Avaya Aura

Session Manager 6.3.4

Avaya Aura

System Manager 6.3.4

Avaya Aura

Presence Services 6.2.2

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Avaya on VMware
Resource Guide
Avaya Aura

and Customer Experience

Virtualized Environment
Table of Contents
Avaya Aura

Virtualized
Environment ................................ 1
Virtualized Environment
Applications ................................ 1
VMware Features and
Requirements .............................. 2
Learn More ................................... 3
Appendix ...................................... 3
Deployment and Software
Installation ................................... 4
Avaya Mentor Videos .............. 5
References .................................. 5
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Avaya Aura Application Enablement Services 6.3.1 (AES)
Avaya Aura Utility Services 6.3
Avaya Aura

WebLM Standalone 6.3 (WebLM)

Avaya Secure Access Link 2.2 (SAL)
Additionally Avaya offers Customer Experience Virtualized Environment
(CEVE) which includes the following Call Center Applications as virtual
appliances for VMware installation.
Avaya Call Center Elite (with Communication Manager 6.3.2)
Avaya Call Center Elite Multi-Channel
Avaya Aura

Experience Portal
Avaya Call Management System (CMS)
Deployment into the blade, cluster, and server (hardware)* is managed by
vCenter or vSphere on a customer -provided infrastructure with VMware
including VMware licenses. Software is delivered as a pre-packaged virtual
appliance; the vAppliance contains application software and a Guest Operating
System (GoS), pre-installed VMware tools for deployment on VMware ESXi 5.0
and ESXi 5.1, pre-set resource configuration details for RAM and CPU
reservations, storage requirements, NIC, and other settings.
The vAppliance template is built with configuration values that optimize
performance for the suggested maximum number of users modifying these values
can have a direct impact on performance, capacity, and stability of the virtual
machine. A minimum patch level may be required for each supported application.
VMware Features and Requirements
All Avaya Aura

products are VMware ready therefore each has received

VMwares highest level of endorsement. At a minimum, the Avaya Aura

Virtualized Environment requires VMware vCenter Server 5.x, VMware vSphere
Client 5.x, and VMware ESXi 5.x Host Avaya Aura Virtualized Environment
supports several of the VMware management features, including:
VMware High Availability (HA): When VMware HA has been configured on an ESXi
host on which an Avaya Aura

Application virtual machine is installed, VMware HA

moves Avaya Aura Applications to a standby host if the ESXi host fails.
VMware vMotion: A process known as a hot-migration, this feature enables
real time migration of running virtual machines from one ESX host to another
with zero downtime, resulting in continuous service and transaction integrity.
Storage migration using vMotion: A VMware feature that moves virtual
machine disk files from one data storage location to another, this feature
minimizes end user disruption during migrations.
* VMware supported hardware components and configurations should comply with VMwares detailed
compatibility guide and all servers must be VMware hardware certified.
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VMware Snapshots: The snapshot feature preserves the state and data of a
virtual machine at a specific point in time.
Deployment Guides: The deployment guides offer details as to how to best
utilize Snapshot within the VMware environment.
Learn More
For detailed information about the Avaya Aura Virtualized Environment,
please see the appendix included with this white paper.
Appendix
Resource Requirements
Avaya Aura Virtualized Environment Flexible Resource Specifications. The table
shows resource specifications per AAVE application based on the maximum
number of users to be supported.
Avaya Aura Virtualized Environment
AAVE Resource allocation per user count
Avaya Aura on
VMware
Users per
solution
500
vCPU/RAM
2000
vCPU/RAM
5000
vCPU/RAM
10000
vCPU/RAM
>10K
vCPU/RAM
Communication
Manager (Simplex)
1/4G 1/4G 1/4G 1/4G 1/4G
Communication
Manager (Duplex)
3/5G 3/5G 3/5G 3/5G 3/5
(30K users with
2.4GHz
36K users with
2.9GHz)
Session Manager 2/4G 3/5G 5/7G 12/12G NA
System Manager 3/7G 3/7G 3/7G 3/7G 3/7G (35K max
users)
WebLM 1/1G 1/1G 1/1G 1/1G 1/1G
Utility Services 1/1G 1/1G 1/1G 1/1G 1/1G
SAL 2/2G 2/2G 2/2G 2/2G 2/2G
TOTALS
(Simplex)
10/19G 11/20G 13/22G 24/36G
(AES 4K max
users)
24/36G
(Max users AES
4K)
SM 10K)
AES 1/2G 2/2G 4/4G (4K
max users )
NA NA
Presence Services 4/8G 4/8G 8/20G 8/32G 12/32G (max
users 12K)
Note: a) vCPU = Number of virtual machine CPU(s). With Intel hyper-threading two vCPUs per physical core/CPU.
With AMD one for one.
Note: b) minimum CPU speed based on Xeon E5620 or equivalent
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CMS Resource Requirements
VMware Resource Medium Large
vCPU 8 16
Memory 8 G 32G
Storage 600G 600G
IOPS 400 400
NICs 1 1
CMS capacities
VMware Configuration Medium Large
Peak busy-hour call volume 200000 400000
Concurrent Supervisor sessions 200 1600
Reports per Supervisor session 5 10
Report elements 5 12
Percentage of supervisors that
can run reports with a 3 second
refresh rate
50% 100%
Concurrent agents 5000 10,000
Third-party software 3 7
Agent skill pairs 200000 200000
Active agent traces 1000 5000
Internal Call History (ICH) records 4000 per 20 minutes 4000 per 20 minutes
External Call History (ECH)
records
200000 per 20 minutes 200000 per 20 minutes
Deployment and Software Installation
Steps for the deployment of the Avaya Aura vAppliances based on VMware
ESXi version 5 can be found in the individual application deployment guides
listed below. Visit the Avaya Support website at http://support.avaya.com
for documentation, product notices, and knowledge articles.
Avaya Aura Virtualized Environment Solution Description
http://downloads.avaya.com/css/P8/documents/100167559
Avaya Aura Communication Manager Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171633
Avaya Aura Session Manager Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171689
Avaya Aura Presence Services Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171666
Avaya Aura System Manager Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167516
Avaya Agile Communication Environment (ACE) Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167550
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Avaya Aura Application Enablement Services (AES) Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171734
Avaya Aura Utility Services Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171656
Avaya Aura WebLM Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167520
Avaya Secure Access Link Virtualization Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167509
Avaya Mentor Videos
Visit the Avaya Mentor Videos website at: http://www.youtube.com/
AvayaMentor and enter virtual appliance in the search channel field
to view the list of available videos or click on the video links below.
Avaya Aura Communication Manager Virtual Appliance
http://www.youtube.com/watch?v=98WHdOCFWEo&feature=plcp
Avaya Aura Session Manager Virtual Appliance
http://www.youtube.com/watch?v=jhxiJZj9wx0&feature=plcp
Avaya Aura Presence Services Virtual Appliance
http://www.youtube.com/watch?v=eDrXtuKmQ1E&feature=plcp
Avaya Aura System Manager Virtual Appliance
http://www.youtube.com/watch?v=UDZogv44Rvk&feature=plcp
Avaya Agile Communication Environment (ACE) Virtual Appliance
http://www.youtube.com/watch?v=DHFUuCWs7EE&feature=plcp
Avaya Aura Application Enablement Services (AES) Virtual Appliance
http://www.youtube.com/watch?v=UfxFDQTa_Ww&feature=plcp
Avaya Aura Utility Services Virtual Appliance
http://www.youtube.com/watch?v=BxvsavFDwcQ&feature=plcp
Avaya Aura WebLM Virtual Appliance
http://www.youtube.com/watch?v=de6fhKoTC-I&feature=plcp
Avaya Secure Access Link Virtual Appliance
http://www.youtube.com/watch?v=XzirlWrMkMs&feature=plcp
References
Avaya Application Deployment Guides
Avaya Aura Virtualized Environment application deployment guide can be
found at http://support.avaya.com
Redundancy Options for Avaya Aura

Virtualized Environment (AAVE)

https://support.avaya.com
VMware Hardware Compatibility Guide
http://www.vmware.com/resources/guides.html
2013 Avaya Inc. All Rights Reserved.
All trademarks identified by , , or
SM
are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
10/13 UC7207-02
VMware High Availability
VMware High Availability: Concepts, Implementation, and Best Practices -
http://www.vmware.com/files/pdf/VMwareHA_twp.pdf
Automating High Availability (HA) Services with VMware HA -
http://www.vmware.com/pdf/vmware_ha_wp.pdf
VMware vMotion
VMware vMotion - http://www.vmware.com/files/pdf/VMware-VMotion-DS-EN.pdf
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About Avaya
Avaya is a global provider of business collaboration and communications solutions,
providing unified communications, contact centers, networking and related services
to companies of all sizes around the world. For more information please visit
www.avaya.com.