Chapter 1

1. Which of these is an output to a single organization's transformation

process?

a. Materials
b. Intangible needs
c. Fulfilled needs
d. Information


2. Which of these statements about the transformation process is best?
a. Operations are highly dependent on the quality of inputs.
b. Inputs to operations usually come from only one place and take one form.
c. The availability of inputs usually has little impact on the operations function.
d. Operations activities are usually independent of other business activities such as engineering
and marketing.

3. Which of these is NOT a flow that moves up and down the supply chain?
a. Monetary
b. Procedural
c. Information
d. Physical

4. Which area of the SCOR model includes the activities that are necessary to
handle warranty repairs and exchanges or shipments in excess of what is
needed at a retail location?
a. Planning
b. Source
c. Return
d. Delivery

5. The use of information technology to automate business transactions is
known as:
a. Management information systems
b. Computer integrated manufacturing
c. E-commerce
d. POS

6. Your text indicates that this is perhaps the most difficult of all the
activities that operations and supply chain personnel perform.
a. Electronic commerce
b. Globalizing
c. Sourcing
d. Relationship management





7. Which of these operations and supply chain management career paths
works closely with manufacturing, marketing, and purchasing to create
timely, cost-effective import/export supply chains?
a. Sourcing manager
b. International logistics manager
c. Analyst
d. Logistics and Material Planner

8. Which of these is NOT a key element of the operations function?
a. Systems
b. Regulations
c. Technology
d. People

9. Which of these statements about the operations function is false?
a. Operations and supply chain management is only related to tangible products.
b. Inputs to the operations function can come from many different places.
c. Bottlenecks can lead to reduction in sales revenues and devalued materials or
supplies.
d. Meeting requirements is a producers view of quality.

10. Which statement regarding typical supply chain flows is best?
a. The flow of goods is downstream but information is held by all companies.
b. The flow of goods is downstream and the flow of information is upstream.
c. The flow of goods and information goes both ways.
d. The flow of goods is upstream and the flow of information is downstream.

11. A premium electric device relies on a special magnetic alloy that is
mined in only a few areas around the world. The person responsible
for managing relationships with those mining companies and
ensuring an uninterrupted supply of this material is most likely the
firm's:
a. International logistics manager.
b. Commodity manager.
c. Production manager.
d. Suppily

12. Which of these professional organizations has the broadest
scope in the operations and supply chain management discipline?
a. APICS
b. CSCMP
c. ISM
d. ASQ

13. Which of the following is not the function of Supply Chain Management?
a. To meet the new challenges from e-commerce
b. To meet the challenge of globalization and longer supply chains
c. To make outsourcing more efficient
d. To produce best Quality product.

14. The factor which move the goods from one production point to the other are a
part of ____________
a. Production
b. Process
c. Capacity
d. Logistics

15. Which of the following term suggest fitness of the product?
a. Supply Chain
b. Logistics
c. Process
d. Quality

16. TQM is
a. Total Quantity Management
b. Total Quantity Marketing
c. Total Quality Marketing
d. Total Quality Management

17. TQM focuses on-
a. Recycling of defective products
b. Separation of defective products from superior one.
c. Preventing errors.
d. Examination of quality before packaging.

18. Which of the following is not the prime objective of TQM?
a. Meeting the customers requirements
b. Inspection of product at its last stage of production.
c. Continuous improvement of quality
d. Developing the relationship of openness and trust among the employees at
all levels in the organization




19. Which of the following is not the basics of Lean for Manufacturing
a. On-Demand (PULL)
b. Defect-Free (Zero Defects)
c. Bulky Productions
d. One-By-One at the Lowest Cost

20. MUDA means
a. Quality
b. Waste
c. Defects
d. Operation

21. How many types of wastes are there including Lean Manufacturings
workforce waste-
a. 6
b. 7
c. 8
d. 9

22. Which of the following is not a part of seven wastes
a. Overproduction
b. Inventory
c. Over-processing
d. Workforce

23. Which of the following waste means Do people and equipment move between
tasks efficiently
a. Transportation
b. Motion
c. Workforce
d. Overproduction




24. Which of the following waste means How much lag time is there between
production steps.
a. Overproduction
b. Waiting
c. Over-processing
d. Motion

25. For reducing Bottlenecking effect which of the following technique is used
a. Kaizen
b. Kanban
c. Zero Defects
d. SMED

26. SMED is
a. Single Minute Exchange of Die
b. Single Mirror Exploring Disc
c. Stream Mapping of Exploring Disc
d. Single Major Exchange of Die


27. Lean Manufacturing relies on this fundamental philosophy of continuous
improvement, known as
a. Kaizen
b. Value Stream Map
c. Root Cause Analysis
d. Kanban

28. JIT is based on which of the following model
a. Push
b. Pull
c. Motion
d. Capacity

29. Which of the following is not the part of 5S Philosophy
a. Sort
b. Stabilize
c. Shine
d. Super




30. Operations and Supply Chain Management is related to
a. Only Tangible Products
b. Only Service Products
c. Both Tangible and Service Products
d. None.