Professional Documents
Culture Documents
Course Information
Course Number/Section OPRE 6302 Section 502
Course Title Operations Management
Term Fall 2009
Days & Times Tuesday 7:00 p.m. – 9:45 p.m.
August 25 – December 15 except December 8 (study day)
Location SOM 2.103
Course Description
This course provides a general introduction to Operations Management.
Operations Management is the management of business processes, that is, the
management of the recurring activities of a firm. Along with finance and
marketing, Operations is one of the three primary functions of a firm. At the risk
of being simplistic, one may say that marketing induces the demand for products
(goods and services), finance provides the capital, and operations produces the
product. More generally, Operations spans the entire organization.
This course aims to (1) familiarize you with the problems and issues confronting
operations managers, and (2) to provide you with the language, concepts,
insights and tools to deal with these issues in order to gain a competitive
advantage through operations. This course should be of particular interest to
people aspiring for a career in designing and managing business processes,
either directly (e.g., V.P. of Operations) or indirectly (e.g., management
consulting).
In this course, we will see how different business strategies require different
business processes, and vice versa, how different operational capabilities allow
and support different strategies to gain competitive advantage. A process view of
operations will be used to analyze different key operational dimensions such as
capacity management, flow (cycle) time management, supply chain and logistics
management, quality management and project management.
Assignments will be posted on the elearning site for this course. Assignment
submissions are to be made by the students through this same site.
There are 16 meetings in this course including the final exam. The following gives a
tentative outline and sequence of the topics to be covered or the activities to take place
(exams or assignments) in these meetings. Assignments are due at the beginning of
class; for example, an assignment due in Class 2 should be submitted through elearning
by 7:00 p.m. on the day of Class 2.
1. Introduction
2. Process Analysis: Benihana case;
Assignment 1: Qualitative assignment on this case is due.
3. Process Analysis: Kristen’s Cookies case;
Assignment 2: Qualitative assignment on this case is due.
4. Operations and Strategy: Donner Case;
Assignment 3: Qualitative assignment on this case is due.
Assignment 4: Quantitative assignment on the Kristen’s cookies case is due.
5. Decision Making under Uncertainty: Queuing Models/Responsive Service
6. Continuation of 5 – Buffers in service systems, Simulation as a tool for studying
systems with uncertainty;
Assignment 5: Quantitative assignment on Queuing Models is due.
7. Midterm Review
8. Mid-term Exam (in-class, open-notes)
9. Project Management: Critical Path Method, Expediting, PERT Method
10. Toyota Production System
Assignment 6: Quantitative assignment on Project Management is due.
11. Quality and Six Sigma
12. Inventory Management – 1: Economies of Scale, Economic Order Quantity
Model
Assignment 7: Quantitative assignment on Statistical Quality Control is due.
13. Inventory Management – 2: Demand Uncertainty, L.L.Bean Case;
Assignment 8: Quantitative assignment on economies of scale is due.
14. Supply Chain Management, Linear Programming
Assignment 9: Quantitative assignment on the L.L.Bean case is due.
15. Final review;
Assignment 10: Quantitative assignment on Linear Programming is due.
16. Final Exam (in-class, open-notes)
Each student’s final grade will be based on the following items and weights:
All assignments will receive light grading. Specifically, the grading scheme for
assignments follows:
The following grading scheme will be followed for assigning letter grades.
A+ >= 98
A >= 95 and < 98
A- >= 90 and < 95
B+ >= 80 and < 90
B >= 65 and < 80
B- >= 60 and < 65
C+ >= 55 and < 60
F < 55
Course Policies
Make-up exams: I do not give make-up exams unless a student presents convincing
proof of conditions that prevent him/her from taking the exam at the scheduled time.
If you experience any problems with your UTD account you may send an email
to: assist@utdallas.edu or call the UTD Computer Helpdesk at 972-883-2911.
The University of Texas System and The University of Texas at Dallas have rules
and regulations for the orderly and efficient conduct of their business. It is the
responsibility of each student and each student organization to be
knowledgeable about the rules and regulations which govern student conduct
and activities. General information on student conduct and discipline is
contained in the UTD printed publication, A to Z Guide, which is provided to all
registered students each academic year.
A student at the university neither loses the rights nor escapes the
responsibilities of citizenship. He or she is expected to obey federal, state, and
local laws as well as the Regents’ Rules, university regulations, and
administrative rules. Students are subject to discipline for violating the standards
of conduct whether such conduct takes place on or off campus, or whether civil
or criminal penalties are also imposed for such conduct.
Academic Integrity
The faculty expects from its students a high level of responsibility and academic
honesty. Because the value of an academic degree depends upon the absolute
integrity of the work done by the student for that degree, it is imperative that a
student demonstrate a high standard of individual honor in his or her scholastic
work.
Plagiarism, especially from the web, from portions of papers for other classes,
and from any other source is unacceptable and will be dealt with under the
university’s policy on plagiarism (see general catalog for details). This course will
Copyright Notice
The copyright law of the United States (Title 17, United States Code) governs the
making of photocopies or other reproductions of copyrighted materials, including
music and software. Copying, displaying, reproducing, or distributing copyrighted
works may infringe the copyright owner’s rights and such infringement is subject
to appropriate disciplinary action as well as criminal penalties provided by federal
law. Usage of such material is only appropriate when that usage constitutes “fair
use” under the Copyright Act. As a UT Dallas student, you are required to follow
the institution’s copyright policy (Policy Memorandum 84-I.3-46). For more
information about the fair use exemption, see
http://www.utsystem.edu/ogc/intellectualproperty/copypol2.htm
Email Use
The administration of this institution has set deadlines for withdrawal of any
college-level courses. These dates and times are published in that semester's
course catalog. Administration procedures must be followed. It is the student's
responsibility to handle withdrawal requirements from any class. In other words, I
cannot drop or withdraw any student. You must do the proper paperwork to
ensure that you will not receive a final grade of "F" in a course if you choose not
to attend the class once you are enrolled.
Copies of these rules and regulations are available to students in the Office of
the Dean of Students, where staff members are available to assist students in
interpreting the rules and regulations.
As per university policy, incomplete grades will be granted only for work
unavoidably missed at the semester’s end and only if 70% of the course work
has been completed. An incomplete grade must be resolved within eight (8)
weeks from the first day of the subsequent long semester. If the required work to
complete the course and to remove the incomplete grade is not submitted by the
specified deadline, the incomplete grade is changed automatically to a grade of
F.
Disability Services
The University of Texas at Dallas will excuse a student from class or other
required activities for the travel to and observance of a religious holy day for a
religion whose places of worship are exempt from property tax under Section
11.20, Tax Code, Texas Code Annotated.
If a student or an instructor disagrees about the nature of the absence [i.e., for
the purpose of observing a religious holy day] or if there is similar disagreement
about whether the student has been given a reasonable time to complete any
missed assignments or examinations, either the student or the instructor may
request a ruling from the chief executive officer of the institution, or his or her
designee. The chief executive officer or designee must take into account the
legislative intent of TEC 51.911(b), and the student and instructor will abide by
the decision of the chief executive officer or designee.
These descriptions and timelines are subject to change at the discretion of the
Professor.