Procedure for Cancellation of E-Tickets

e-Tickets can be cancelled on Internet at this website till Chart preparation of the
train .Cancellations are not allowed at face to face Railway Counters. If the user
wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the
train.For train starting up to 12 noon the chart preparation is usually done on the
previous night. He can log on to www.irctc.co.in and go to "Booked Tickets" link and
select the ticket to be cancelled and can initiate the cancellation by selecting the
passengers to be cancelled. Cancellation would be confirmed online and the refund
would be credited back to the account used for booking as for normal Internet tickets.
If there is any partial cancellation of ticket, please ensure that a fresh e-reservation
slip (Electronic Reservation Slip) is printed separately as done for the original ticket.
To take you step by step and familiarize you with the procedure for canceling of e-
tickets, please click HERE
Cancellation of e-Tickets before chart preparation of the train:

If a confirmed ticket is cancelled more than 48 hrs before the scheduled departure of
the train, flat cancellation charges shall be deducted @ Rs.120/- for AC First
Class/Executive Class, Rs.100/- for AC 2 Tier/First Class, Rs. 90 for AC 3 Tier/AC
Chair car/ AC 3 Economy, Rs.60/- for Sleeper Class and Rs.30/- for Second Class.
Cancellation charges are per passenger. If a confirmed ticket is cancelled within 48
hrs and up to 6 hours before the scheduled departure of the train, cancellation charges
shall be 25% of the fare subject to the minimum flat rate mentioned in the above
clause.Less than 6 hours before the schedule departure of the train up to chart
preparation of the train, 50% of the fare paid subject to the minimum cancellation
charges.Note the Chart preparation time is the time for the chart preparation from the
Train Originating Station or from the Previous chart Preparation station.
Cancellation of e-Tickets after the preparation of Reservation charts:

For Normal User:- E-ticket cannot be cancelled after chart preparation. Users are
requested to use the online TDR filing for such cases and track Status of the refund
case through tracking service provided by IRCTC. TDR can be filed as per Railway
rules:
No refund of fare shall be admissible on e-ticket having confirmed reservation in case
the request for refund is filed online after two hours of the actual departure of the
train.
No refund of fare shall be admissible on RAC e-tickets in case the request for refund
is filed online after three hours of the actual departure of the train.
In case on a party e-ticket
or a family e-ticket issued for travel of more than one person, some persons have
confirmed reservation and others are on the list of RAC and waiting list, then in
case of passengers on RAC or waitlisted not travelling, a certificate has to be
obtained from the ticket checking staff to that effect and refund of fare shall be
processed online through TDR, indicating the details of the certificate issued by
ticket checking staff.

The online TDR shall be filed upto seventy two hours of actual arrival of the
train at passengers destination and the original certificate issued by the ticket
checking staff is to be sent through post to Indian Railway Catering and
Tourism Corporation (IRCTC).
For filing online TDR , select the ""File TDR"" Link in the left panel under the
""My Transactions"" Menu. For additional information regarding TDR, Select
the ""File TDR Procedure"" in the left panel under the ""General"" Menu.
IRCTC will forward the claim to Concerned Railways to process the refund and
money of refund amount will be credited back to same account through which
payment was made after receiving the same from the concerned Railways. For
any other clarifications please mail to etickets@irctc.co.in

For Agents :- E-ticket cannot be cancelled after chart preparation. Whenever
Agents received such a request from their customers they are required to send a
mail to etickets@irctc.co.in containing following details.
PNR No.
Transaction ID :
Train No.
From:
To:
Date of journey:
S.No.
PASSENGER NAME
AGE
SEX
Reasons for Filing TDR
IRCTC will file TDR and forward the claim to Concerned Railways to process
the refund and money of refund amount will be credited back to Agents account
through which payment was made after receiving the same from the concerned
Railways. For any other clarifications please mail to etickets@irctc.co.in"
For Tatkal Tickets Booked as e-Tickets:

No refund will be granted on cancellation of confirmed Tatkal tickets. For
contingent cancellation and waitlisted Tatkal ticket cancellations, charges will
be deducted as per existing Railway rules. Partial cancellation of Tatkal e-tickets
is allowed but at least one passenger with ID card printed on ERS/VRM should
not be cancelled. On cancellation of all the passengers whose ID card details is
printed on ERS/VRM, all the passengers on that e-ticket will be cancelled.
Cancellation of e-tickets in case of trains cancelled:

If the train is marked as "CANCELLED" in PRS due to breaches, floods,
accidents etc. full refund is permissible in case the ticket is cancelled within
three days of the scheduled departure of the train. In case of e-tickets, such
cancellations can be done by the customer through Internet.


o The e- ticket may be booked and cancelled through internet and the refund of
fare shall be credited to the customers account after deducting the charges
applicable.
o In case of a confirmed e-ticket, refund of fare shall be granted in accordance
with rule for unused tickets on which reservation has been made. In case of
RAC e-ticket, refund of fare shall be granted in accordance with rule for
unused waitlisted and RAC tickets.
o In case of the waitlisted e-ticket on which status of all the passengers is on
waiting list even after preparation of reservation charts, names of all such
passengers booked on that Passenger Name Record (PNR) shall be dropped
from the reservation chart and refund of fare shall be credited to the
customer.s account after deducting the clerkage.
o In case on a party e-ticket or a family e-ticket issued for travel of more than
one person, some persons have confirmed reservation and others are on the
list of RAC and waiting list, then in case of passengers on RAC or waitlisted
not travelling, a certificate has to be obtained from the ticket checking staff to
that effect and refund of fare shall be processed online through TDR,
indicating the details of the certificate issued by ticket checking staff.
o The online TDR shall be filed upto seventy two hours of actual arrival of the
train at passenger.s destination and the original certificate issued by the ticket
checking staff is to be sent through post to Indian Railway Catering and
Tourism Corporation (IRCTC). The fare shall be refunded by Indian Railway
Catering and Tourism Corporation (IRCTC) to the customer.s account after
due verification.
o In case of e-tickets (confirmed or RAC), if the reservation charts have been
prepared, online TDR is required to be filed for obtaining refund. No refund of
fare shall be admissible on e- ticket having confirmed reservation in case the
request for refund is filed online after two hours of the actual departure of the
train.
o No refund of fare shall be admissible on RAC e-tickets in case the request for
refund is filed online after three hours of the actual departure of the train.