H.
Shafi Sherief
Email
shafiy2k@hotmail.com
Contact. No.
Mobile no: 09894678369.
Resi permanent:
+91-04143-260399.
Communication Address
H. Shafi sherief
House No.11/14.
2nd cross street, gangai
nagar, Velachery,
Chennai – 42.
Tamil Nadu.
Personal Data
Date of Birth: 13th July 1978
Sex: Male
Nationality: Indian
Marital Status: Married.
Passport Details
Number : A9387592
Date of Issue : 15-02-2001
Date of expiry : 14-02-2011
Place of issue : Chennai.
Email: shafiy2k@hotmail.com
Experience Summary
• A total of 5+ years experience in system administration
primarily using Windows server system, and MS Exchange
server.
• Good exposure to ADS with extensive Exchange server
implementations
• Versed in full-lifecycle skills, including security, backup and
TCP/IP networks.
• Participated in IBM, TCS, WIPRO and SATYAM COMPUTER
SERVICE and MAERSK GSC.
• Exposure towards system administration in Microsoft platforms.
• Possess excellent Communication and interpersonal skills
coupled with a spirit of teamwork have enabled me to always
interact effectively with clients
Educational Qualification
PURSUING A.M.I.E.T.E. Institution Of Electronics and
Telecommunication Engineers. New Delhi.
1997 – 2000 D.E.C.E. Diploma in Electronics and communication
engineering -60% from Elumalai Polytechnic, Villupuram
Department Of Technical Education Chennai
Work Experience – 5+ years.
• Working as “Senior Officer – Managed services” in Maersk
Global Control Centre, Chennai from July 2009 to till date.
• Worked as “Exchange systems engineer” in Satyam
Computer services at Chennai location.
• Worked as “Systems Engineer” in Wipro Technologies
Chennai from April 2007 to January 2008.
• Worked as “Assistant Systems Engineer” in TATA
Consultancy Services (TCS) in Digital Zone in Chennai under
contract. From April 2006 to April 2007.
• Worked as “Senior Systems Specialist” in IBM Global
services Bangalore from January 2005 to January 2006.
• Worked as “Systems Administrator” in Spectra Net,
Pondicherry from March 2004 to December 2004.
GSM: +91-98946 78369
H. Shafi Sherief

Experience summary:

More than five years of technical experience in Active Directory systems administration on that
three years of experience in datacenter support – Messaging and collaboration services – MS
Exchange server.

Additional skills:

Participated Exchange server 2007 administration training in Hyderabad.

Working experience in Citrix client for remote connectivity.

System Expertise:
Mail Platforms : Exchange 2007, 2003.
Archive Server : Enterprise Vault 2007 SP1 (user level).
Backup Software : Symantec Backup Exec12, ARC Serve, NT Backup, Veritas Net Backup.
Remote Management : Citrix 4.0, Windows Terminal Server, WinVNC, RDP,
Intel Hardware platform : Dell PowerEdge, HP Proliant series,
Ticketing tool : BMC Remedy, Vantive, NRCPMA,

Monitoring tool : Microsoft System Operations Center, IBM Tivoli TEC,

Maersk Global Control Center (GCC)

The A.P. Moller - Maersk Group (Danish: A.P. Møller - Maersk Gruppen) is a Danish business
conglomerate more commonly known simply as Maersk. Maersk has activities in a variety of
business sectors, primarily within the transportation and energy sectors. It is the largest container
ship operator and supply vessel operator in the world and various line of business in Oil & Gas,
Logistics, Shipping ect.

A.P. Moller - Maersk is based in Copenhagen, Denmark, with subsidiaries and offices in more than
135 countries worldwide and around 120,000 employees. It ranked 106 on the Fortune Global 500
list for 2009, up from 131 in 2008.

Responsibilities:
Project : Infrassure.
Role : Project engineer.
Client : Maersk GCC.
Client Industry : Shipping, Logistics, Oil& Gas.
Duration : Jul 2009 to till date.

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 H. Shafi Sherief

Description:

• Microsoft Exchange Server 2003 implementation and support.

• MS Exchange configuration, troubleshooting, supporting, installing Servers
• Microsoft Exchange 2003 server administration. Multi-server environments with over 1000+
Exchange servers, Multi-site environments with over 125+ site connected locations, SMTP mail
supporting the transport of over thousands of mail transactions for 100,000+ mailboxes across
globe.
• Advanced Group Policy design and administration for Enterprises with 100+ OUs.
• Managing backup/restore of exchange using NAS (Tape libraries).
• Administering backup/restore software CA Arc serve, and Symantec net backup.
• Microsoft System Center Operations Manager 2007.
• Microsoft Forefront Antivirus.

Satyam Computer services

Satyam Computer Services Ltd. (NYSE: SAY) is a global IT consulting and services provider,
offering a range of expertise aimed at helping customers re-engineer and re-invent their businesses
to compete successfully in an ever-changing market.

It covers various areas like Messaging, data centre operations, IT, IMS wing.

Designation: Solutions architect

Current Project name: Thomson Reuters (UK)

About project:

Fujitsu (UK) and Satyam are service providers for Thomson Reuters as Fujitsu (UK) and satyam
are business partners in providing service delivery for Thomson Reuters messaging platform.

Project Description:

Providing remote level-2 support in MS Exchange server 2007 for Reuters as the datacenters are
located in UK.

Roles and responsibilities:

• Handling level-2 based Exchange tickets which have been handled via Unicentre ticketing
tool.

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H. Shafi Sherief

• Whereas the Incident tickets are generated by NOC (L1 monitoring) team and assigned it
to messaging queue for further action.

• Handling Incident tickets related with Exchange services, storage, replication, cluster heart
beat alert failure, Disc space and all types of critical alerts.

• In other side we are handling change requests such as rebooting of servers, changing
server configuration.

• Handling access permissions of Black berry and archiving for end users.

Archiving technology:

• Handling Symantec’s Enterprise vault for mailboxes while mailbox migration to another
server, and troubleshooting issues.

• Enabling and disabling of archive to mailboxes through archive admin tool during migration

• Increasing archive size of user’s mailboxes as per they requested.

Backup/storage technology:

• Day to day role like monitoring backup on all exchange servers and performing backup
controlling of all exchange servers in datacenter using CA Arcserve networked backup.

• Troubleshooting backup issues by tracing the actual problem using error codes and finding
solutions, fixing problems and again monitoring backup.

Previous project name: (SONY BMG world wide).

Project Description:

Arvato systems are a German based IT service provider and business partner of Satyam. Arvato
systems and Satyam is providing service delivery for SONY BMG world wide (music and
entertainment). Arvato systems is a part of Bertelsmann media group and Arvato extended their
services with Satyam for their business needs.

Providing level-2 remote support to SONY BMG. Arvato systems located in Germany having three
data centers locally which is having hosted exchange servers and archive servers of SONY BMG.

Apart from Exchange server support, Satyam also providing technical support to SONY BMG for
SAP, Sybase, Oracle and Cisco technologies along with Arvato systems.

Roles and responsibilities:

• Handling level-2 based Exchange tickets which has been handled via remedy ticketing tool.

Email: shafiy2k@hotmail.com GSM: +91-98946 78369

H. Shafi Sherief

Administering Exchange server and related issues:

Day to day work flow:

• We are handling lots of exchange activities which is classified as incident based and
service based, I am furnishing some of the important activities along with this profile.

• Whereas Incident requests is raised by Tivoli with high priority if exchange server down, or
any related service is down, critical hard disk space, these requests are assigned to our
pool and we have to troubleshoot the issue.

• And service requests are raised by end users for their exchange related issues like:
mailbox restore, mailbox access (group mail), accessing mailbox in outbound domains,
managing quotas/size limits, managing distribution lists, group mailboxes and its access
management, correction in their SMTP address.

• Handling operational tasks like importing and exporting mailboxes as PST to enterprise
vault and enterprise vault to mailboxes vise versa.

• Restoration of mailboxes from last known backup as per user request, handling restoration
from backup to PST by using standard restoration procedures.

• Apart from this we will receive requests from our colleagues in Germany like scheduled
server reboot, migrating users to another feasible server location In same exchange site,
bringing exchange server into production and bringing exchange server out of production.

• Handling access permissions of Black berry users.

• Handling mailbox migration, migrating mailboxes to different servers in same version and
updated version (Exchange - 2007).

Archiving technology:

• Handling Symantec’s Enterprise vault for mailboxes while mailbox migration to another
server, and troubleshooting issues.

• Enabling and disabling of archive to mailboxes through archive admin tool during migration

• Increasing archive size of user’s mailboxes as per they requested.

Backup/storage technology:

• Day to day role like monitoring backup on all exchange servers and performing backup
controlling of all exchange servers in datacenter using CA Arcserve networked backup.

Email: shafiy2k@hotmail.com GSM: +91-98946 78369

H. Shafi Sherief

• Handling master backup servers which is connected to tape libraries and troubleshooting
all type of problems in libraries and in Arcserve media/drive related errors by co-
coordinating with local tape admin in datacenter.

• Troubleshooting backup issues by tracing the actual problem using error codes and finding
solutions, fixing problems and again monitoring backup.

• Handling similar tasks like rescheduling backup, configuring backup and restore of system
and user data from tape libraries, troubleshooting media related errors.

WIPRO Technologies
Designation: Systems Engineer.

Project name: Zurich North America (ZNA – US)

Project Description:

Wipro technologies is focused on providing IT infrastructure solutions and services to a global

customer base in banking, retailing and travel solutions which covers various areas like data centre
operations, high end support for Exchange and Active Directory infrastructure.

ZNA is a banking project which is having various line of business like home loans, finance,
incident management. Having its datacenter in US which is running under Active Directory servers.

Exchange server:

• Handling of exchange requests which is raised by end users for their exchange related
issues.

• Issues like mailbox restore, this will be done only if we received a service request from the
end users, mailbox will be restored from last known backup using Arcserve backup
software.

• Requesting for mailbox access (group mail), send as permissions and accessing mailbox
from outbound domains.

• Managing mailbox quotas/size limits, this will be done as per end user requested.

• Managing distribution lists, handling requests for creating DL, modifying DL and deleting
DL.

• Managing Group mailboxes, handling group mailboxes requests like group mailbox
creation, modification and deletion, also administering its access management, correction
in their SMTP address.

Email: shafiy2k@hotmail.com GSM: +91-98946 78369

H. Shafi Sherief

• Monitoring Backups and restoration of mailboxes through Veritas net backup.

TATA Consultancy Services (TCS)

Designation: Assistant Systems Engineer.

Project name : The Home Depot (THD - US).

Description:

TCS' s Infrastructure services (IS) service practice is a strategic business unit that is focused
on providing IT infrastructure solutions and services to a global customer base

It covers various technology areas, including data centre management, communications,

disaster recovery, and enterprise system management.

Datacenter operations like troubleshooting of Exchange and Active Directory server related
issues, we are servicing more than two thousand servers across 2,500 stores for THD Datacenter
in United States.

Technical details:

Worked as a team member for a client The Home Depot as level-2support engineer for data
center operations for managing and administration of Active Directory servers, objects, containers,
site replications and administration of third party applications.

• Level-2 windows server operations like administration of Exchange and Active Directory
objects and containers like user accounts, group accounts, distribution lists, generic
mailboxes.
• Managing and troubleshooting of replications for intersite level replication traffic.
• Administering Active Directory security through Group policies for OU’s.
• Granting permissions of customer’s third party applications and Exchange group access for
user.
• Creating Distribution/Generic groups in Exchange server and adding users in groups.
• Administering user’s mailbox, SMTP address, AD account, Domain level policies, placing
users in appropriate organizational units.
• Troubleshooting of Servers, users, containers, replications, remote backups, security
policies, system hardware, network protocols, system services related issues.

Roles and responsibilities:

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H. Shafi Sherief

Working with Information Risk Management (IRM) team and providing high end service
delivery for Windows server system and Exchange system administration. Organizational Units
(OU) Access permissions, Active Directory/Exchange objects and containers like OU, Backup of
system state data, User security, Remote site, user related problems, Group policies, user ID and
security administration, Troubleshooting of all types of server related problems in Active Directory.

International Business Machines Corp., (IBM)

Project name: Paloma (SSO OPS).

Worked in IBM for PALOMA project under SSO operations as Senior Systems
Administrator which includes with more than 35 clients around US and UK which deals with
administration of IBM datacenter servers and customer’s Intel based datacenter servers remotely in
command center using remote control tools like Citrix metaframe and IBM Tivoli software.

Achievements:

Promoted as a focal point for a selected customer.

Roles and responsibilities:

Day to day activities like administration and troubleshooting of Active Directory remotely,
managing system state backups using Veritas net backup software, users, replications, services,
customer’s applications, TCP/IP, DNS, DHCP, in customer’s production servers. All intel servers
are Active directory based running SQL and Exchange server services.

Remote administration of DELL servers, controlling of DELL Access Remote Control

(DRAC) which enables power cycling remotely. Monitoring and administration of system through
IBM Tivoli Remote control, remote console using IBM AIX machines as an front-end servers.

Dedicated in Remote/networked backup of system state and production data in

Customer’s production server using Veritas remote backup software. And day to day
responsibilities like monitoring tape libraries in datacenter servers to administer backup process
without fail.

Expertise in datacenter operation tools:

• Worked in IBM Tivoli Enterprise Console (Tivoli TEC) for monitoring datacenter
servers.

• Worked in IBM Tivoli Remote Control for remote administration of Active Directory
based datacenter servers.

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H. Shafi Sherief

• Worked in Veritas Net back-up with multimapped datacenter servers in a single tape
library.

• Worked in Citrix client for remote administration of datacenter servers.

Spectraa net systems:

Worked as a customer support engineer.

Roles & Responsibilities:

System hardware:

Having good technical expertise in troubleshooting problems of mother boards and add in
cards – PCI/ISA (16/32 bit) and configuration of network devices like Hubs, switches, modems for
local and remote access of intrasite systems.

• System bottleneck, analyzing and up gradation of system hardware.

• Configuring and troubleshooting of system hardware and hardware related issues.

• Trouble shooting of system hardware related issues, LAN/MAN related devices like D-
Link hubs, DAX modems, switches and RJ45 cables.

• Monitoring of system performance and upgrading RAM and increasing Processing

speed by upgrading high power micro processors.

System software:

Having good experience in installation, configuration and maintenance of Client

operating systems like Windows XP, 2000 Professional, Windows 98se. And having dedicated
skills in server side operating systems like Windows 2000 server, 2003 server, and in Exchange
server systems administration.

Technical skills in Exchange system administration:

Certified engineer for Active Directory and Exchange systems administration. Participated
Microsoft Official Curriculum training for Active Directory administration and selected Exchange
server system as an elective theory.

Exchange 2000/2003 Server remote system administration :

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H. Shafi Sherief

• Installation of Exchange Server, and configuration of mailboxes, email clients like Microsoft
outlook express and Microsoft Outlook for exchange users.

• Expertise in designing of frontend/backend servers for security and server load balancing in
Exchange system.

• Configuring auxiliary services like chat services using Microsoft net meeting and Instant
Messaging system.

• Hands on experience of securing database, backup and restoring of Exchange database.

• Hands on experience for administration of Exchange information store backup/recovery of

user database.

• Expertise in administration, monitoring and configuration of exchange server replications in

intrasite and intersite mail transport.

• Expertise in Installation, upgradation and troubleshooting on Exchange server system.

Windows 2000/2003 Server system administration.

• Hands on experience of Installing, configuring and troubleshooting of Windows NT, 2000

and 2003 servers.

• Expertise in administering, troubleshooting, maintenance and performance tuning of

Active Directory sites, administering intersite, intrasite replications using WAN links.

• Hands on experience in administering of active directory databases, partitions and FSMO

administration.

• Extensive experience in managing replications, server load balancing, backup and

restoring of database, maintenance of systems and systems hardware.

• Configuring IP subnets under Active Directory infrastructure.

• Designing Security for user and domain level in Active Directory.

• Expertise in backup/recovery and disaster recovery of Active Directory.

• Configuring Routing and remote access services, and remote administration of Windows
2000.

• Expertise in administration of DNS, IIS, WINS, DHCP, LDAP, KMS using MCS.

• Expertise in installation of IIS, creating and administration of websites and virtual websites
under IIS.

• Allocation of NTFS permissions for Active Directory users.

Email: shafiy2k@hotmail.com GSM: +91-98946 78369

H. Shafi Sherief

Email: shafiy2k@hotmail.com GSM: +91-98946 78369