Assertive Communication Workshop

Good communication skills and good communication culture impacts on organizational

performance. When people are equipped with the necessary skills and mindset towards
communication, they are able to:
effectively sell ideas and products,
address problems,
recognize areas for improvements
and remove barriers to performance.
This includes streamlining processes, expediting
movement and keeping good relationship with
customers and co-workers.
It is easy to ignore the need for people to
improve communication because they associate
their skill with their eloquence. Effective communication is more than just being able to put
words together. It requires having the right mindset for collaboration, the right listening skills for
better understanding and demonstrates the right amount of confidence to convey a message
or assert a need. There is a need for people to be assertive. To achieve it, they need to unlearn
old programs about communication and adopt a new set.
This program is designed to help learners appreciate the nature of communication from the
vantage points of sender and receiver and how they need to be good at both. We will
introduce skills using demonstration and role-plays to help them put the concepts into
application.
Workshop Objectives

At the end of the workshop the learners will be able to identify and practice using assertive
communication techniques to improve their interpersonal communication skills.
Specifically, they will be able to:
Describe the importance of effective communication in their career
Describe the communication process
Identify the barriers to communication and how to address them
Describe the four communication styles; passive, passive-aggressive, aggressive and
assertive
Explain their communication rights and responsibilities
Describe the needed mindset change from unassertive to assertive
Assess their current assertiveness level
Describe the process of moving from unassertive to assertive communication style
Enumerate techniques for assertive communication
Apply assertiveness for transforming conflicts into productive conversation or
collaboration.
Create a plan to put learning into action
Workshop Outline
Time Activities Activity Objectives
9:00 to 12:00
(morning
session)
Appreciating Communication
Communication and performance
Pay-offs to effective
communication
The communication process
Barriers to effective communication
Communication Styles
Describe the importance of
effective communication in their
career
Describe the communication
process
Identify the barriers to
communication and how to
address them
Describe the four communication
styles; passive, passive-aggressive,
aggressive and assertive
1:00 to 5:00
(afternoon
session)
Developing the Assertive Mindset
Your communication rights and
responsibilities
Assertive Mental model
Moving from Victim to Hero
Taking responsibility for ones
action and reaction
Active Listening
Explain their communication rights
and responsibilities
Describe the needed mindset
change from unassertive to
assertive
Day 2

9:00 to 12:00
(morning
session)
Building the Assertive
Communication Skills
Assessing ones assertiveness skill
Moving from Passive and
Aggressive to Assertive
Assertive Communication tactics
I statements
Broken record tactic
Fogging
Content to process shift
Assertive Inquiry

Assess their current assertiveness
level
Describe the process of moving
from unassertive to assertive
communication style
Enumerate techniques for assertive
communication
1:00 to 4:00
(afternoon
session)
Dealing with Challenging
Conversations
Causes of conflicts
Managing your emotion through
Disputation Process
Moving from Competition to
Collaboration
Apply assertiveness for transforming
conflicts into productive
conversation or collaboration.
4:00 to 5:00 Forward Agenda Create a plan to put learning into
action
5:00 Closing

Contact us at these numbers if you wish to know more about this program and others:



893.3199697.4071
www.exeqserve.com
information@exeqserve.com

Unit 404 VGP Center
6772 Ayala Avenue Makati City
Edwin C. Ebreo
President, ExeQserve, Corporation
Edwin is the founder and President of
ExeQserve, Corporation, an HR Solutions
Company. He is also the companys head
consultant for Organization Development and
Human Resource Development.
Ed developed his skills in training, recruitment,
human resource management, organization
development and management consulting
through twenty years of collective experience in
the retail, financial, BPO and HR consulting business.
Before his founding of ExeQserve, Ed was HR Director/Manager for CheQ Systems, Athena E-Services and PET Plans Subsidiary
Companies. He was also Head of Training for SPI Technologies, Inc. and Philippine Seven Corporation, the local franchise owner
of 7-Eleven Convenience Stores.
HRMD Strategies Development and Implementation
Ed facilitated a number of strategy formulation, policy writing and change management for the implementation of employee
handbooks, compensation programs, performance management system, competency-based HRD, incentive schemes and
retention programs for companies like CORE, Mobext, Numlock, ALC holdings, SEARCA, Tenkiebox, Provincial Governments of
Bohol and Guimaras.
Learning Activity Design and Implementation
Ed developed dozens of courses and workshops on topics like high performance leadership, supervision, management, change,
creativity, coaching, personal effectiveness, values alignment, career planning, maintaining discipline in the workplace, trainers
training, presentation skills enhancement, assertive communication, strategic planning and team building. His creativity and skill
in learning activity design enables Ed to customize programs based on the identified needs of clients.
Industry Experience
Ed has worked with organizations in various industries and sectors. He is an accredited learning service provider of Philippine-
Australia Human Resource and Organization Development Facility (PAHRODF) and has done work for OPAPP, NEDA, NAMRIA,
DILG and two provincial governments through the facility. He worked closely with companies in the IT, Financial, Marketing,
Manufacturing and other service industries in identifying their needs, formulating, customizing and delivering solutions that lead
to desired results.
Personal Advocacies
Ed is particularly passionate about helping develop skills of the HR practitioners in the country and develop the careers of
individuals through his blogs http://anythinghr.blogspot.com and http://pinoycareercoach.blogspot.com. He is also an active
member of Toastmasters where he helps mentor members who wish to enhance their public speaking skills.
Ed took up Mass Communication at New Era University and has completed various training programs that helped him develop
his competence in leading and training. His most important education is his experience as human resource development
professional helping companies achieve their full potential through their people.