MAY 2012 P/ID 28508/PCMH

Time : Three hours Maximum : 100 marks

PART A (10 2 = 20 marks)
Answer ALL questions.
All questions carry equal marks.
Each answer should not exceed 50 words.
1. Define Human Resource Management.
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2. What is Recruitment?
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3. What is meant by Grievance?
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4. Define Merit Rating.
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5. What is Training?
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6. What do you mean by Motivation?
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(6 pages)
P/ID 28508/PCMH 2
7. What is Organizational Culture?
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8. What is horizontal Communication?
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9. What is Stress?
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10. What do you mean by Management of Stress?
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PART B (5 6 = 30 marks)
Answer ALL questions.
All questions carry equal marks.
Each answer should not exceed 250 words.
11. (a) Describe any three functions of HRM.
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Or
(b) What are the principles of effective human
resource planning?
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?
P/ID 28508/PCMH 3
12. (a) What are the characteristics of motivation?
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Or
(b) How to prevent the problems in performance
of appraisal?
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13. (a) What are the various importance of training?
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Or
(b) State the features of attitudes.
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14. (a) State the importance of communication.
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Or
(b) How does personal factors develop stress?
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P/ID 28508/PCMH 4
15. (a) What are the causes of organisational
conflicts?
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Or
(b) Explain briefly the organisational change.
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PART C (5 10 = 50 marks)
Answer ALL questions.
All questions carry equal marks.
Each answer should not exceed 500 words.
16. (a) Distinguish between Human Resource
Management and Personal Management.
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Or
(b) Describe the various steps in Manpower
planning and also mention its factors.
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[P.T.O.]
P/ID 28508/PCMH 5
17. (a) Enumerate and explain the different types of
training.
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Or
(b) Discuss the Grievance Handling procedure.
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18. (a) Discuss the factors which influence the
individual behaviour.
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Or
(b) Define the term personality. Discuss the
various determinants of individual
personality.
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P/ID 28508/PCMH 6
19. (a) Discuss the various techniques of group
decision making.
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Or
(b) Discuss the various potential sources of stress.
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20. (a) Explain the types of organisational change
with examples.
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Or
(b) Discuss the importance of organisational
development.
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USP.