Unit i

1. If a person taps his feet/foot, it is the indication of ________________(impatience)

2. As a leader following is your responsibility to keep the discussion in_______(order,
control)
3. In a letter________ consists of name and address of the person or organization to whom
the letter is being sent to.(inside address)
4. Who controls the agenda? (Leader)
5. _____________can be used as legal record which may be used in the court of law(written
communication)
6. Objectives of Communication are_________
7. Poor eyes limit your deeds. True/False (False)
8. (Kinesics )______________ Body motions such as shrugs, foot tapping, drumming
fingers, eye movements such as winking, facial expressions, and gestures
9. (Proxemics (proximity)) _______Use of space to signal privacy or attraction
10. Haptics ____________ related to Touch
11. Oculesics ___________related Eye contact
12. Chronemics____________ Use of time, waiting, pausing
13. Olfactics ____is related to Smell
14. Vocalics __________Tone of voice, timbre, volume, speed
15. Sound symbols ________Grunting, mmm, er, ah, uh-huh, mumbling
16. Posture____________ Position of the body, stance
17. Adornment______________ Clothing, jewellery, hairstyle
18. When is the proper time to shake their hand?
19. You are in a restaurant and the waiter is coming toward you to serve wine. You dont
want any so you turn your glass upside down. Are you correct?
20. You are talking with a group of four people. Do you make eye contact with:___________
21. Your fork is accidentally knocked to the floor during a meal. You___________
22. When a member of one culture sends a message to a member of another culture,
______________ takes place. (intercultural communication)
23. ______________ and ______________ are cultural variables in the communication
process. Thought patterns and language
24. When a person assumes that every member of a particular subculture has the same
characteristics or traits, this is known as ______________. (stereotyping )
25. Changing the meaning of words by changing the inflection of your voice is an example of
_______.(paralanguage )
26. ______________ is the process of translating the received symbols into the interpreted
message.(Decoding )
27. Two parties in conflict attempt to resolve it by allocating resources to one another. This is
known as __________.( benchmarking)
28. The process of translating ideas/content into a message is called __________(encoding)
29. the leader of a meeting____________
30. The process of making an expectation a reality_____ (brain storming)

Unit II
Unit IV
1. Good research reports will always____________(focus on objectives)
2. Which report section is intended to describe the purpose with a full statement of the
research question_____________
3. The method section for ___________ includes detailed information on the sampling
frame; sample size; variables selected for measurement; questionnaire, sampling
procedure; response rates.( a quantitative study)
4. Recommendations should be based on ______________(Findings)
5. ____________ is the most important trait of a report(accuracy)
6. Quality of the process affects the___________ of the product
7. ____________are routine management reports(periodic reports)
8. __________ reports are used to report the status of a long term projects (progress)
9. Both solicited and un solicited proposals require ____________ (persuasion)
10. Proposals are reports written to __________(external audiences)
11. The main advantage of surveys is a _____ (low response rate)
12. The questions in the questionnaire should not yield ______ to correct answer(clues)
13. _____________ are considered as most valid method of survey research (personal
interview)
14. Place the __________ questions in the last part of a questionnaire(open ended)
15. ____________ are the most economical way of presenting numerical data (tables)
16. ____________ turns the data into information. (Analysis ad interpretation)
17. _________ Analysis enables you to look at two or more groups of data simultaneously
(cross tabulation).
18. _____________ Charts are useful for showing changes in data over long periods of time
(line).
19. ______charts compare the magnitude of items (bar)
20. _______data is collected first time by the researcher.
21. The most formal report ________ (manuscript)
22. The most logical organization for most of the analytical report is by _____(criteria)
23. Prefer _________ plan for most business report (direct)
24. _______answer the research questions raised in the introduction(Conclusion)
25. _______provides a concise visual picture of the structure of a report(outline)
26. Use _______ to break up a long report (headline)
27. _____is the only evidence the reader has of your efforts (written report)
28. The _______ presents the information the reader needs to make sense (introduction)
29. Findings leads________(conclusion)
30. The ________ may be read carefully than the report itself (report summary)

Unit V
1. The volume level of your voice should be determined by your __________(audience's need
to hear.)
2. The audience reaction to a speaker who shows too much confidence is _______( negative)
3. The "troublesome t's" refer to __________(the causes of muffled, mumbled speech sounds)
4. Pitch can be used to _________( show comparisons.)
5. When speaking to a large audience, your rate of speaking should be determined by
________ (the complexity of the topic.)
6. An inappropriate level of confidence is caused by ________( self-centeredness).
7. The best organizational pattern for an oral presentation on the history of the soft drink
industry is _________ (time sequence.)
8. When working with presentation software ____________( use blank screens when you need
to pause.)
9. When rehearsing your presentation, you should _________( think through the entire process
and visualize yourself delivering the speech.)
10. When introducing the people seated at a head table, an emcee should _________( move
from his/her far right to center, then far left to center.)
11. The least likely source of information and assistance for a job campaign is________( a
school or college library.)
12. Employers are most interested in __________(your accomplishments on the job).
13. An applicant-tracking computer system in the human resource department _______(scans a
resume and places it in an electronic employment folder.)
14. For each job you have held, the most important information to list for possible inclusion in a
resume is _____(job accomplishments.)
15. If a person has had several jobs and has been unemployed occasionally, the best resume
format to use is ____________ (functional.)
16. Usually you should include your college major and overall grade point averages in a resume
if they are __________( level or higher.)
17. The most important persons to ask to be your references in a job search are _________
(current and former employers.)
18. For new college graduates with limited experience, the preferred number of pages for a
resume is _______(one.)
19. The purpose of keywords is ___________
20. Include high school data in your resume ______ (if it is recent and shows considerable
accomplishment.)
21. The most important part of an application letter is _____(The job-related summary of
qualifications.)
22. Which of the following is the best opening to gain favorable attention for an application
letter _______(Please compare my qualifications with the job requirements for the
management position you have open.)
23. Which of the following is the best way to describe your education in an application letter? (
I earned a degree in computer information systems from)
24. Which of the following is the best closing for an application letter? _____( May I have an
interview to discuss this opportunity with you?)
25. Which of the following is the best content for an answer to the interview question, "What do
you consider your strengths?____( Relate your skills and knowledge to the job
requirements.)
26. What is the best answer to the interview question, "What salary do you expect to receive in
this job? ___________( I would hope to start at (state specific amount)
27. Your preparation to interview begins _____( when you start a job campaign.)
28. Follow-up employment communication in a successful job campaign is ___ ( always
necessary.)
29. Which visual aid best illustrates how one specific income relates to the remaining incomes
____________ (Pie chart)
30. The best visual aid to simplify complicated written instructions is a ____________
(flowchart)