I. Tng quan v cng ty Nike: ........................................................................... 2
1. Lch s hnh thnh v pht trin: ................................................................. 2 2. Cc danh mc sn phm v cc lin kt thng hiu ca Nike: ................ 4 3. Tr s v cc nh my ca Nike trn ton cu: .......................................... 4 4. Cc thnh tu t c: ................................................................................ 5 II. Lch s chin lc: .......................................................................................... 6 III. Vin cnh S mnh: ...................................................................................11 1. Vin cnh: ......................................................................................................11 1.1. T tng ct li: ............................................................................................11 1.2. Hnh dung tng lai: ....................................................................................13 2. S mnh: ........................................................................................................14 2.1. nh ngha kinh doanh: ................................................................................15 2.2. H thng gi tr: ............................................................................................16 2.3. Cam kt vi gii hu quan: .........................................................................18 2.4. Nguyn tc o c kinh doanh ..................................................................20
GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 2
PHN TCH S MNH, VIN CNH CNG TY NIKE, INC I. Tng quan v cng ty Nike: Tn cng ty : Nike, Inc Thnh lp: 1/1964 Ngi sang lp : Phillip Knight & Bill Bowerman Sn phm : Giy dp, qun o v dng c th thao Tr s chnh: Beaverton, Oregon Phm vi hot ng: Ton cu Web: http://nikeinc.com/ 1. Lch s hnh thnh v pht trin: 1
Khi tr thnh nh phn phi ca giy Tigers ca Nht, nm 1964 Phil Knight cng vi Bill Bowerman ng sng lp ra Blue Ribbon Sports, c quyn phn phi giy Tigers ti M. Nm u tin Blue Ribbon Sports bn c 1300 i giy Tigers v t doanh thu l 8000$. Nm 1967 nh du mt bc tin mi ca cng ty khi i giy u tin do chnh cng ty Blue Ribbon Sports thit k v sn xut c trng lng kh nh, bn v c Nylon pha trn vi tn gi l Tiger cortez. n nm 1969 cng ty bn c 1 triu i giy, y l mt du mc n tng ca mt cng ty mi thnh lp nh Blue Ribbon Sports. Nm 1971 nh du s chuyn mnh ca Blue Ribbon Sports khi doanh thu t ngng 1 triu la. Ci tn Nike ra i t y v Logo ca Nike cng ra i vi tn
SWOOSH , sau ny l mt trong nhng Logo n tng nht. Li nhun ca Nike tng gp i sut 10 nm lin tip v cui thp k 70, u thp k 80 c xem l giai on thnh cng rc r ca Nike. n nm 1980 Nike l cng ty s 1 v giy in kinh M vi th phn trn 50% vi doanh s lc by gi l 270 triu $, vi 2700 nhn vin. Nm 1987 Nike b Reebok vt mt trn th trng giy in kinh ca M, khi h nm n 30% th phn v Nike ch nm c 18%. Nm 1988, Nike a ra chin dch xy dng thng hiu mang tn: Just do it tung ra 20 triu la cho qung co trong mt thng nhm thc y ngi dn M tham gia th thao nhiu hn. Nm 1990 Nike chnh thc tr li v th s 1 trong ngnh sn xut giy th thao sau nhiu n lc khng ngng ngh. Nm 1992 Nike thnh lp ph Nike trn i l North Michigan ti Chicago, mt sng kin c o nht ca Nike.Trong mt mt khu t rng 70.000 feet mt ta nh ngnh ngang ng tr, chia ra lm 18 gian hng trng by tt c cc dng sn phm ca NIKE. Nhng nm v sau th ph Nike tr thnh a im du lch thu ht nhiu khch du lch nht ti Chicago vi 1 triu khch tham quan v thu c 25 triu l trong nm 1996. Ni y cung cp cho khch hng mt kinh nghim c o: sng trong khng gian Nike, nghe m thanh Nike, nhn thy Nike mi ni. Nm 1996 Nike l cng ty u tin tham gia cc quan h vi i tc may cng nghip . Nm 2001 Nike l mt trong nhng cng ty u tin cng b trch nhim doanh nghip. Chp hnh ng cc quy nh ca t chc Global Reporting Intitative, tp trung vo mi trng, lut lao ng, cc vn cng cng, ngi lao ng v cc bn hu quan. Nm 2009 Nike theo ui chin lc i mi kinh doanh bn vng cn gi l chin dch CR. GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 4
Nm 2014 Nike cng b chin lc thay i lnh o. Khi ch tch ca thng hiu Nike l Charlie Denson tuyn b ngh hu. n nay Nike vn thc hin chin dch tip th ton cu vi cng thc truyn thng l qung co ln, vn ng vin ln, sn phm ln. Nike tip tc m rng th trng theo cch mi, bao gm tng trng mnh m Trung Quc v ti tr cc lin on bng quc gia. 2. Cc danh mc sn phm v cc lin kt thng hiu ca Nike: a. Danh mc sn phm: NIKE+ NIKE ATHLETIC TRAINING NIKE BASKETBALL NIKE FOOTBALL NIKE GOLF NIKE RUNNING NIKE SB NIKE SPORTWEAR NIKE TENNIS NIKE WOMENS b. Lin kt thng hiu: CONVERSE HURLEY JORDAN BRAND 3. Tr s v cc nh my ca Nike trn ton cu: Tr s chnh ta lc ti BEAVERTON, OREGON, M. Tr s Chu u ta lc HILVERSUM, H LAN. Tr s Chu , Thi Bnh Dng ta lc ti THNG HI, TRUNG QUC. Tr s nm Nht Bn ta lc ti SHINAGAWA, TOKYO. GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 5
Nike l cng ty u tin cng b h thng cc nh my sn xut trn ton th gii. 719 Nh my sn xut ca Nike nm 44 quc gia vi 990.325 lao ng. 4. Cc thnh tu t c: Nm 2006, 2007, 2008 c tp ch FORTUNE bnh chn l mt trong 100 cng ty tt nht lm vic. Nm 2007 c phiu ca Nike nm trong danh sch nhng c phiu bn vng nht th gii. Nm 2008 Nike ng u ngnh cng nghip trong trch nhim x hi, ti chnh lnh mnh v u t di hn. Nm 2009 Nike thuc top 100 cng ty bn vng nht th gii da vo cc tiu ch nh gi nh: qun l ri ro, mi trng, trch nhim x hi, c hi v mi quan h vi cc cng ty trong ngnh. Nm 2010 Nike ng v tr th 25 trong 350 cng ty hng u M v h s i mi. Nm 2010 Nike c nh gi s 1 cho im xanh v s 2 cho im danh ting trong ngnh cng nghip hng tiu dng bi t chc xp hng GREEN RANKINGS. Nm 2011 Nike ng v tr th 10 trong danh sch 100 cng ty tt nht do tp ch trch nhim doanh nghip bnh chn. Nm 2011 Nike vn l ng u trong vic gii quyt vn pht trin bn vng v bin i kh hu do t chc CLIMATE COUNTS. Nm 2012 su nm lin tip Nike ginh v tr s 1 trong lnh vc kinh doanh vt dng th thao. Nm 2013 Nike ng u trong danh sch nhng cng ty sng to nht th gii. Nm 2013 Nike ln u tin nhn gii CRRA trao tng v vic i mi bo co trong trch nhim bo co ton cu.
GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 6
II. Lch s chin lc: 2
Trong sut cc giai on hnh thnh v pht trin ca cng ty th cc chin lc ca Nike c s chuyn i lin tc qua cc giai on t c mc tiu ca cng ty. Nike bt u hot ng vo nm 1964 khi Philip Knights bn nhng i giy u tin ti M. Khng lu sau , Nike lun khng nh l cng ty s mt trong lnh vc kinh doanh dng th thao. Giai on nm 1964 n nm 1970: Lin doanh. Ngy u thnh lp, ri ro v chi ph l hai vn m bt k mt cng ty no mi thnh lp cng phi cn nhc khi thm nhp vo mt lnh vc no , vi Nike l vic thm nhp vo lnh vc sn xut, tip th giy th thao. Trong bi cnh cng ty lin doanh vi mt cng ty giy c xut x t Nht c tn gi l Tigers thm nhp th trng. iu ny gip Nike gii quyt c vn v vic gim chi ph v ri ro, nhng Nike cng phi chia s li nhun khi Nike c doanh thu. Nike cng phi chia s s kim sot vi i tc lin doanh iu ny dn n ri ro mt kim sot khi xy ra xung t cao , c th tht bi trong lin doanh v vic cc b quyt v sn phm ri vo tay i tc dn n h c th tr thnh i th cnh tranh trc tip trong tng lai. Nm 1966 ca hng bn l u tin ca cng ty c thnh lp ti SANTAFICA CALIFORNIA. Nm 1967 cng ty sn xut c sn phm u tin vi tn gi giy Tigers Cortex ti nh my sn xut ti BEAVERTON v m rng hot ng sn xut ra pha ng nc M, m vn phng phn phi ti WELLESLEY, MASSACHUSETTS.
Tp trung ngun lc, cng ngh, ti chnh v cc nng lc cnh tranh ca mnh c th cnh tranh vi cc i th trong ngnh. Vic gn cht vi mt loi sn phm duy nht gip Nike lc trnh sai lm khi ngun lc, ti chnh cn hn hp. i vi Nike lc ny iu quan trng ca chin lc l tp trung vo mt lnh vc to ra c gi tr, to ra li th cnh tranh so vi nhng ng ln trong ngnh ca mnh lc by gi. Giai on nh du s chuyn i ca cng ty t nh cung cp sn phm giy sang nh sn xut v tip th giy. Giai on nm 1971 n nm 1983: Tng cng s hin din trn th gii. Khi cng ty quyt nh gia nhp th trng ton cu. Cng ty chuyn qua chin lc hi nhp dc.ng thi,cng ty tham gia sn xut u vo ng thi m nhim chnh hot ng phn phi ca cc sn phm ca mnh iu ny m bo vic tng gi tr ca sn phm. S thnh cng ca chin lc mang n v th s mt ca cng ty trong ngnh sn xut giy th thao. ng thi to ra mt ro cn cho cc i th cnh tranh mi, tng cng c gi tr. Nm 1971 Nike c ti tr ti chnh t mt cng ty Nht, Nissho Iwai. Lc ny Nike c th sn xut dng sn phm ca mnh tai nc ngoi thng qua cc nh thu c lp ri t nhp khu vo M. Nm 1972 Nike khng cn hp tc vi i tc c, Onitsuka Tiger v bt ng trong vic phn phi v qung b sn phm ti Olympic ti Hoa K. Ln u tin, mc tiu ca Nike l gn tn thng hiu ca mnh vi cc vn ng vin ni ting thng qua hng lot cc chin dch tip th. Nm 1973 hot ng kinh doanh ca Nike c m rng ra Canada, th trng nc ngoi u tin ca cng ty v n nm 1974 cng ty c mt ti c. Nm 1974 nh my sn xut u tin ca Nike ti M Exeter, New Hampshire. GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 8
Nm 1977 cng ty m thm mt nh my khu Maine v cc nh my sn xut ti i Loan v Hn Quc. c bit giai on ny vic kinh doanh quc c cng ty ch trng nht l Chu . Nm 1978 cng ty c nh phn phi ti Nam M v Chu u. Cng ty m rng dng sn phm ca mnh, l dng sn phm giy th thao cho tr em, n nm 1979 cng ty bt u a ra th trng dng qun o th thao. Thng 12 nm 1980 Nike ln u tin c mt trn sn chng khon vi 2 triu c phiu, sau tip tc m rng th trng ca mnh Chu u. Ti M, mt trung tm phn phi rng ln c hnh thnh Greenland, New Hamshire, ngoi ra cng ty mua li mt nh my sn xut ln ti Exeter, New Hamshire phc v vic th nghim v cung cp cho kh nng sn xut trong nc nhiu hn. Nm 1981 nh my u tin Trung Quc i vo hot ng, trc c tnh c khong bn phn nm b phn ca nhng i giy c sn xut ti i Loan v Hn Quc. Trong nm 1981 cnh tranh vi cc i th nh Adidas, Puma ti th trng Chu u. Nike m mt nh my Icerland nhm phn phi giy ca mnh m trnh c vic phi tr thu cao. Cng lc , Nike mua li mt s nh phn phi Anh v o tng cng vic kim sot khu tip th v phn phi sn phm. Ti Nht, Nike lin minh vi Nissho Iwai , cng ty thng mi ln th 6 ti Nht thnh lp tp on Nike_Nht Bn. Cng ty i t mt doanh nghip thuc s hu t nhn tr thnh mt t chc doanh nghip ton cu, hin i tch hp gia sn xut, tip th v R&D. Giai on nm 1984 n nm 1989: M rng th trng ra ton cu v tip th tch cc. Trong giai on t nm 1984 n nm 1989 doanh s bn hng lin tc st gim ko theo li nhu ca Nike b nh hng trm trng. Vi trnh trng ny buc Nike phi c nhng GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 9
s thay i gip Nike vt qua giai on trt dc khi Nike pht trin qu nhanh v cha tht s bn vng. Nm 1984 Nike chuyn t chin lc tip th truyn thng sang u t h tr cho cc s kin th thao ln nh Olympic, Worldcup, th vn hi v ti tr cho cc vn ng vin ni ting, u t nhiu vo qung co trn cc phng tin i chng. Bn cnh , cng ty ct gim s lng giy tn kho, gim s lng cc dng sn phm trn th trng, gim chi ph qun l. Nike ng ca nh my sn xut chnh ca mnh Exeter, New Hamshire. Bc i u tin ca Nike trong vic iu chnh chin lc l ti cu trc. Nm 1985, Nike mua li mt nh my sn xut thit b c t theo ui cc phong tro th thao. Cui nm 1985 tip tc ng ca 2 nh my sn xut M. Nm 1986 Nike bn 51% c phn ca Nike_Nht cho i tc Nht. Su thng sau th Nike sa thi mi phn trm ngi lao ng M thc hin cuc ct gim chi ph ln cha tng c. Nm 1986 Nike cng b mt s dng sn phm mi bao gm: trang phc ginh cho ph n, dng sn phm nh gn nh tt, giy chi golf, giy v dng c chi tennis. Sau nhng ng thi, Nike tip tc ti c cu v ct gim nhn s u nm 1987. Mc tiu thch thc ca cng ty l s sng to, ch c s sng to mi to ra s khc bit cho Nike vi cc i th cnh tranh. Nm 1988 Nike mua li mt nh sn xut giy dp c tn gi l Cole Haan vi gi khong 80 triu USD . Nike rt ch trng n vic truyn thng khi chi nng cho cc khon qung co, chin dch truyn hnh, n cui nm 1989 ngn sch ginh cho qung co ln n 45 triu USD. Bc th hai ca Nike l a dng ha ng thi vn tip tc duy tr vic ti cu trc. S mnh ca cng ty vch ra trong giai on ny l: GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 10
To bring inspiration and innovation to every athletes in the world. Dch: Mang li ngun cm hng v sng to cho tt c cc vn ng vin trn ton th gii Giai on nm 1990 n nm 2000: S thng tr ca NIKE. Nm 1990 Nike mua li cng ty sn xut nha c tn goi l Tetra nhm sn xut ca cc i giy ca mnh. ng thi Nike Town, mt ni trng by tt c cc sn phm ca Nike c xy dng Porland, Oregon. Nhng nm u thp nin, Nike nhn thy tim nng pht trin cc th trng bn ngoi, c bit l Chu u. n nm 1992 cc qung co ca Nike c mt khp mi ni Chu u. Thng 2 nm 1992 Nike bt u mt chin dch qung co rm r trn phn khc ph n. Thng 7 nm 1992 ca hng Nike Town th hai c thnh lp Chicago, Llinois. Mc tiu thch thc lc ny: Nike Chairman Philip Knight announced massive plans to remake the company with the goal of being 'the best sports and fitness company in the world. Tm dch: ch tch ca Nike ng Philip Knight cng b k hoch ln nhm thit lp li mc tiu l tr thnh cng ty tt nht th gii v th dc th thao. Nm 1993 Nike tip tc m rng chui ca hng Nike Town ca mnh, m ca hng Atlanta, Georgia v Costa Mesa, California. nh du bc m rng th trng mc tiu Chu u v M. Nm 1993 Nike duy tr chin lc tip th lu di ca mnh bng vic lin doanh vi Creative Artists Agency Mike Ovitz nhm t chc cc s kin di tn Nike. Nike mun cnh tranh vi cc g khng l qun l th thao nh Proserv, IMG t to ra c li th cnh tranh quc t. Nm 1994 Nike mua li Canstar, nh sn xut hng u v giy trt, thit b khc cn cu ln nht th gii vi gi 400 triu USD v sau i tn thnh Nike Bauer GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 11
Hockey, tr thnh mt b phn mi ca Nike vi mc ch m rng dng sn phm ca Nike nh bng th thao, bo h, knh mt v ng h. Nm 1996 Nike l cng ty u tin tham gia vo quan h hp tc vi cc i tc may cng nghip AIP( Apparel Industry Partnership). Nm 1996 Nike v cc i tc xy dng nh my sn xut ti Vit Nam. Nm 1999 Nike chnh thc bn hng trc tuyn thng qua trang web ca cng ty. Nike mua li Fogdog, mt trang web thng mi in t chuyn bn cc thit b th thao Tnh n nm 2000 Nike v cc i tc c nh my sn xut ti hu ht cc chu lc. Tp trung Chu , Chu M v Chu u. Mua li, lin doanh v duy tr chin lc tip th mnh m lm nn v th s 1 ca Nike. III. Vin cnh S mnh: 1. Vin cnh: To help Nike, Inc and our cusumers thrive in a sustainable economy where people, profit and planet are in balance 3
Dch: Gip cho Nike, Inc v khch hang ca chng ti pht trin trong mt nn kinh t bn vng ni m con ngi, li nhun v mi trng u t c s cn bng 1.1. T tng ct li: a. Gi tr ct li: Trong cc chng ng pht trin Nike tp trung vo vic theo ui cc gi tr ct li ca mnh. iu ny c cp trong hu ht cc bo co trch nhim ca Nike ( Corporate Responsibility Report). Bo co ny c Nike cng bo nh k 3 nm mt ln, n hng dn Nike trong o lng v ci thin cc vn kinh t x hi v mi trng
nhm m bo rng cc hot ng kinh doanh ca cng ty khng nh hng n i sng trong di hn 4 . Km theo trong cc bo co l cc bc th t cc CEO hng u ca Nike, h ni v cc gi tr ct li cng nh cc mc tiu, bi hc m Nike c kt c trong sut chng ng hnh thnh v pht trin 5 . Ngoi ra nhng gi tr ct li ny cn c th hin trong 11 nguyn tc ct li m cng ty cng b 6 . Qua qu trnh tm hiu t nhng t liu trn chng ti khm ph ra cc gi tr ct li m Nike lun c gng theo ui l: S i mi v tnh trch nhim. Innovation ( S i mi): Innovation is found everywhere from the heart of our design, to the way products are made, to the communities in which we work and live 7
Dch: S i mi c tm thy bt k ni u t trong nhng thit k ca chng ti cch thc chng ti to ra sn phm, cng ng ni chng ti sng v lm vic. Trong sut chng ng pht trin ca mnh, Nike khng ngng ci tin, pht trin cho ra cc sn phm mi nhm p ng tt nht nhu cu ca khch hng. i vi Nike i mi l ng c thc y cho s tng trng. Accountability ( Trch nhim) : Nike lun c thc cao trong vic em n li ch cho cng ng v gim thiu cc tc ng xu n vi mi trng, em n mt mi trng sng tt hn v bn vng hn
cho con ngi. Nike cam kt bo v mi trng thng qua cc sng kin, hnh ng ci tin sn phm lin tc bao gm ti ch gim thiu cht thi, s dng nhng nguyn liu bn vng gim thiu ti a tc ng n mi trng. Bn cnh Nike cn tham gia vo cc t chc t thin, t chc cc hot ng t thin khp ni trn th gii nhm gp phn ci thin cuc sng cho con ngi nhng t nc cn gp nhiu kh khn kinh t v nhn thc. b. Mc ch ct li: Mc ch ct li l b phn th hai ca t tng ct li, l l do mt t chc tn ti. Do vy, mc ch ct li ca Nike cng phn nh cc ng c thc y mi ngi thc hin cng vic ca t chc. N khng phi l mt s ha hn v tin bc hay mt kt qu kinh doanh tt. Mc ch ct li ca Nike l:To experience the emotion of competition, winning and crushing competitors. 8
Dch: Nike mun tri nghim nhng cm xc cnh tranh, ginh thng li v bp cc i th. 1.2. Hnh dung tng lai: thc hin c vin cnh ra v hon thin v pht trin hot ng kinh doanh Nike a ra mc tiu thch thc mang tnh di hn m t mt cch khi qut nhng g m h phi c gng t c. Mc tiu ny l ci ch m cng ty mun vn ti, n s l im tp trung nht qun cc c gng v hnh ng ca cng ty. Mc tiu ca Nike l: Nike mun tr thnh thng hiu th thao hng u trn th gii - hin ti v trong tng lai.
Mc du vn ang gi v tr dn u trong ngnh sn xut cc loi qun o giy dp v dng c th thao, Nike vn t ra cho mnh mc tiu tip tc duy tr v tr dn u trong tng lai l mc tiu y tham vng ca Nike, khi m ngnh may mc lun i hi s sng to v i mi trong sut qu trnh pht trin. t c mc tiu i hi Nike phi cung cp cc sn phm mang tnh sng to da trn mt nn tng bn vng hn. Khi m ngi tiu dng trn ton th gii ang to ra th trng mi v yu cu cc dch v mi i hi cng ty phi tp trung vo vic gn gi vi th trng, to ra cc gii php k thut mi v sn phm mi cho ngi tiu dng mt cch nhanh chng hn bao gi ht. Thch thc ca vic thc hin c mc tiu trn l Nike phi thnh cng trong mt th gii m cc ngun ti nguyn thin nhin v con ngi b hn ch. Khi m trong tng lai, cc vn khc nhau, t nhng bin ng ca gi du th gii n vic gim thiu bin i kh hu v gia tng dn s m bo ngun ti nguyn u c th nh hng n vic kinh doanh ca Nike. Nike v ang bc tip trn con ng chinh phc th gii ca mnh. Bng s c gng, phn u tm ti nhng ci mi, khuyn khch cho s sng to Nike ang ngy cng tr thnh mt thng hiu sn xut sn phm phc v cho th thao ln nht trn th gii. Cam kt vt qua th thch, lun thay i bn thn mnh,v mong mun tr thnh mt ngi bn thn thit i vi nhng ngi yu thch v am m th thao. 2. S mnh: To bring inspiration and innovation to every athletes in the world. 9
Dch: Mang li ngun cm hng v sng to cho tt c cc vn ng vin trn ton th gii
y l mt thng ip th hin mang tnh khch l mnh m v lm ngi tiu dng gn kt vi nhng sn phm th thao ca cng ty. Mc tiu l mang li ngun cm hng v sng to cho tt c cc vn ng vin trn th gii do mong mun trng tm ca Nike l cung cp giy th thao v qun o cht lng tt nht phc v cho cc vn ng vin 2.1. nh ngha kinh doanh: tr li cho cu hi: Hot ng kinh doanh ca cng ty l g? Nike khng nh hot ng kinh doanh ca mnh l hng n tha mn nhu cu ca khch hng ch khng ch l hng n sn phm. Tht vy, Nike bao gi cng cc k ch n nhu cu ca khch hng. C th thy Nike quan tm n th thao v say m vi nhng cng hin, nhng n lc trong th thao v nhng s tho mn, nim vui sng trong chin thng ca cc vn ng vin. Do Nike khng ch truyn b sn phm mnh bng cch hng trc tip n nhng thuc tnh chc nng ca sn phm, m n cn to ra s lin kt cho sn phm ca mnh vi nhng gi tr ct li ca th thao (s cng hin, n lc,thnh tch v s tha mn vui sng trong chin thng). Chnh v th phn ng ngi tiu dng Nike nh l mt hnh nh ca s vn ng, ganh ua, nhng thnh tch v hnh nh chin thng. Nike lun tn tm trong qu trnh to ra cc sn phm phc v tt nht cho khch hng khng ch cc vn ng vin m c nhng ngi tiu dng bnh thng nht, d l nam hay n, gi hay tr. tr li cho cu hi : Hot ng kinh doanh ca cng ty s l g? Nike khng nh nhim v ca mnh l mang n ngun cm hng v th thao cho khch hng v gip khch hng t c tim nng ca h. Tp trung ca Nike l tip tc tm kim s i mi, thit k v pht trin sn phm nng cao hiu sut v c li v cng ngh gip cc vn ng vin t c thnh tch tt hn. Qua m rng th phn v th trng kinh doanh ca mnh, gi vng c v tr hin nay l mt trong nhng nhn hiu quyn lc nht trn th gii. GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 16
tr li cu hi: Hot ng kinh doanh nn l g? Nike v ang tip tc pht trin, thit k v tip th v sn phm ca mnh trn ton th gii vi cc mc hng: giy dp, hng may mc, thit b v cc sn phm ph kin c cht lng cao,mu m a dng, nng ng khe khon gn lin hnh nh th thao.Vi cu khu hiu C lm thi( Just do it), Nike khng nh rng: Nike lun lun pht huy lng t tn ca bn, lm bn p nht khi chnh l mnh. 2.2. H thng gi tr: Ngoi tuyn b s mnh ca mnh, Nike cn a ra 11 gi tr 10 v cch thc kim sot, cch thc kinh doanh v nhng c tnh m Nike mun to dng trong t chc: 1. "It is our nature to innovate Bn cht ca chng ti l i mi: Cng ty nhn thy i mi l mt trong nhng kh nng ct li ca n. 2. Nike is a company Nike l mt cng ty: Nike cho rng s bn vng trong t chc cng ty l yu t quan trng dn n thnh cng. 3. Nike is a brand Nike l mt thng hiu: Logo swoosh ngay lp tc c cng nhn trn ton th gii. Nike xem y l biu tng ca s lnh o ton cu ca mnh.Nike ch tham gia vo nhng th trng m h ngh rng h c th chim u th. Nike pht biu Nuchng ti khng th dn u, chng ti s khng cn n.
4. Simplify and go n gin ha v tip tc: Sn phm ca Nike c vng i ngn v c cng ngh v thi trang. Cng ty tin rng vic ra quyt nh nhanh chng v kho lo l cha kha thnh cng, c bit trong cc chin lc khn cp. 5. The consumer decides Ngi tiu dng quyt nh: Cng ty nhn thc r s tinh t trong khch hng ca mnh v coi h nh l bn hu quan ch cht. 6. Be a sponge Hy l mt ming bt bin: Nhn vin ca Nike c khuyn khch t m v ci m vi nhng tng mi, bt k ngun gc ca chng. 7. Evolve immediately Pht trin ngy lp tc: Nike nhn thy chnh h nh l mt ng c vnh vin, thay i c xem nh mt phn quan trng ca i mi, iu ny c th d dng c tm thy trong cc sn phm ca Nike cho khch hng. y cng l v d khc cho thy tc ng tt ca vic s dng chin lc khn cp ca cng ty. 8. Do the right thing Hy lm vic ng: Cng ty coi chnh mnh nh l mt cng dn ton cu c trch nhim, Nike khuyn khch nhn vin phi minh bch v trung thc thc y s a dng v tnh bn vng. 9. Master the fundamentals GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 18
Nm vng cc nguyn tc c bn: Tt c s i mi trn th gii l v ch nu khng th a vo hot ng, mt yu t gp phn quan trng trong thnh cng ca Nike l vic ci tin hiu qu hot ng ca n. S tng trng trong li nhun cho thy cng ty lm c iu ny. 10. We are on the offense always Chng ti lun lun chng li hnh vi xu: lun i u trong mt mi trng cc k cnh tranh, Nike ku gi nhn vin hnh ng nh nhng ngi lnh o t c chin thng. 11. Remember the man. (The late Bill Bowerman, Nike co-founder) Hy nh Bill Bowerman: ng vn cn c nh mi trong cng ty, cho c s hiu bit v tinh thn sng to ca mnh. 2.3. Cam kt vi gii hu quan: 2.3.1. i vi khch hng Vi tiu ch tt c v sc khe v li ch ca khch hng, Nike khng ngng phn u trong qu trnh hc hi v ci tin sn phm, a vo th trng nhng mt hng ti u, em ti cho khch hng s nng ng, thoi mi v t tin trong cc hot ng th thao cng nh trong nhng chuyn i d ngoi trn y nng lng. L thng hiu dn u, Nike cam kt mang li cho khch hng nhng sn phm tinh t v hon ho nht. 2.3.2. i vi ngi lao ng Ngi lao ng lun l mi quan tm hng u ca Nike. "Nike khng phi l mt m hnh ch c duy nht sn phm, ch c duy nht nh qun l, cng khng phi l mt qung co.Nhn vin l ngi ca Nike."Phil Knight ni.Nike cam kt cung cp mt ni GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 19
lm vic an ton v lnh mnh, nng cao sc khe v hnh phc cho tt c cc nhn vin l mt trong nhng mc tiu chnh ca h. Ngi lao ng khng phi lc no cng l quan trng nht ca Nike. Trong nhng nm 1990, Nike b ch trch v iu kin bc lt cc nc c mc lng thp. K t , Nike xy dng mt chng trnh ci thin cc vn lao ng. Hin nay, Nike thc hin chng trnh ny vi mc ch xa b cc vn h gp phi trong qu kh. Mc d nhng n lc ny khng gii quyt c vn ny mt trm phn trm, iu l rt tt cho nhng ngi lao ng ca Nike."Qun l vi nhn vin mt cch tn trng v yu cu h khng ch ng gp sn xut vt cht, m cn tch cc tham gia vo qu trnh ra quyt nh chin lc trong cng ty. Cc nh qun l x l vn nhn vin mt cch cng bng v tn trng cc quyn ca h. " 2.3.3. i vi c ng Cng ty lun lng nghe v phn hi li kin ng gp ca c ng thng qua cuc hp c ng thng nin. C nhng s thay i trong qun l cho ph hp vi nguyn vng ca c ng v nhng nh u t. Cng ty ti a ha gi tr cho cc c ng bng cch cung cp gi tr, m rng th trng, pht trin sn phm v dch v khch hng. 2.3.4. i vi cng ng Mt s cc bn hu quan bn ngoi quan trng nht ca Nike l mi trng v cng ng. Mt trong nhng mc tiu ca h l gim thiu tc ng ca cng ty i vi mi trng. Nike l mt phn ca mt lin minh gi l Climate Savers vi cc tp on hng u th gii khc nhau h tr hnh ng ton cu v bin i kh hu. Cng ty cam kt xy dng nhn thc v tc ng ca bin i kh hu v gp ting ni hng u ca mnh ku gi hnh ng ton cu. GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 20
Nike cng ang c gng thc hin mt tc ng ton cu bng cch s dng th thao nh mt cng c thay i x hi. "Ct li ca thng hiu Nike l nim am m th thao v vai tr ca n trong cuc sng." c bit, Nike cho thy th thao nh mt phng tin thch thc phn bit chng tc, gii quyt xung t, xy dng lnh o v lm vic theo nhm v nng cao k nng sng cho thanh thiu nin. S dng mt cch tch cc, th thao tr thnh mt cng c mnh m a thanh nin tham gia y trong cc vn kinh t v x hi trong cng ng ca h. Nike ang c gng thc hin mt tc ng ton cu bng cch s dng th thao nh mt cng c thay i x hi. 2.3.5. i vi i tc Mc tiu ca Nike ngay t u l xy dng kinh doanh vi cc i tc ca h da trn s tin tng, lm vic theo nhm, trung thc v tn trng ln nhau. "Nike c mt cam kt thc hin qun l tn trng quyn ca tt c nhn vin, trong c quyn t do lin kt v thng lng tp th, cam kt gim thiu tc ng i vi mi trng, cung cp mt ni lm vic an ton v lnh mnh, v thc y sc khe ca tt c cc nhn vin ". Nike tin rng s hp tc da trn tnh cng khai, cng tc v tn trng ln nhau l khng th thiu t c cc mc tiu trn. Nike xem tt c cc bn lin quan nh l thnh phn quan trng cho s thnh cng v tnh bn vng ca Nike, mt bn lin quan l thnh vin ca mt nhm c h tr ln nhau, l cn thit cho cc cng ty tip tc tn ti. 2.4. Nguyn tc o c kinh doanh Lng trung thnh Mt nn tng ca s tin cy gia Nike v khch hng, nhn vin, cc c ng, v i tc, chnh l da trn cc mi quan h trung thnh. Nim tin l mt trong nhng nn tng ca cc hot ng trong t chc ca Nike. GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 21
Tn trng con ngi Con ngi l trung tm trong vic kinh doanh ca Nike. Chnh nh yu t con ngi ny lm nn thng hiu cho Nike ngy nay. V vy cng ty lun quan tm n nhn vin ca mnh v c nhiu chnh sch h tr nhn vin. Minh bch. y l mt trong nhng nguyn tc quan trng ca Nike v l mt hng s cho tt c cc bn lin quan: khch hng, nhn vin, cc c ng v i tc. S chnh trc trong kinh doanh. Nike khng chp nhn bt c hot ng no khng phi sinh ra t s chnh trc, trung thc v cng bng bt c ni no trn th gii, ni m Nike hot ng.
GVHD: Nguyn Xun Ln NIKE, INC
QTCL Page 22
Bin bn sa cha ln 1 Nhm Nike: Lu Th Thy 37k2.2 V Nh Php 37k2.2 on Th M Phng 37k7.2 Trnh Cng Quang 37k7.2 L Th Hng Ngc 36k12.2 Ni dung sa cha: I. Lch s chin lc II. T tng ct li 1. Mc tiu ct li III. Hnh dung tng lai IV. H thng cc gi tr