RRC COCHIN

Magnum Opus
V O L U M E 1 , I S S U E 1 M A Y 2 0 0 9

Why a News Letter?

We are in Information can raise a problem to get

Technology industry where a solution. Any CEs can
information is everything. It post a solution for that
will influence the way we problem and the best solu-
Inside this Issue: do business and the way tion will get published in
our customers do the busi- the newsletter.
ness. If we have to be in
We are undertaking
the trade , we need to get
EC2 2 the responsibility to edu-
updated in the technolo-
cate about HCL products
gies relevant to our area of
and solutions to our Engi-
interest.
HCL Mileap neers so that they can
Solutions Wise men say time is comfortably field the que-
4
Corner money. We don't have to ries from customers.
waist time for a problem,
You can contribute solu- We will be covering ma-
for which somebody al-
tions for common prob- jor technical events also to
ready knows a solution.
lems, articles about tech- get a general idea about
Feedbacks @ This forum aims to get so-
9 the happenings in the IT
HCL Cochin lutions for the common nologies etc. Send your
suggestions and feedbacks industry.
problems facing by our
CEs and get it circulated to rrcccn@hcl.in. Editorial Team
among them. More than that CEs RRC Cochin
Tip of the month 10
HCL Touch
With HCL Touch you are just a call away; anytime, anywhere. HCL Touch 24*7 Response
center provides you a ticket number and registers your support request on HCL Leaptops.
HCL Touch provides you the convenience of remotely solving your problem through an
Technology
10 experienced team of technical experts.
@HCL
These expers in the hardware and software fields will access your Laptop over secure links
and remotely diagnose and resolve the problem. This service is available 24 hours a day;
further HCL Touch has the facility to provide support in 11 regional languages of our coun-
try.
Major Tech
10 • 24*7*365 days customer support for HCL Leaptops
Events
• Toll Free Number: 1860 1800 425
• SMS: +919911115555
• Email for call registration: hcltouch.reg@hcl.in
Email for any other support: hcltouch@hcl.in
 EC2 TECHNOLOGY

HCL infosystems Ltd has developed a new technology that can recover the data from a crashed system and that too in
less than minute.

The technology named HCL’s EC2 (Embedded continuity and control) boasts of consuming only 0.07 percent of space
to create snapshots.The new series of HCL laptops sports this latest technology which comes under the name HCL Non
Stop ‘Leaptop’ series ,these laptops will be able to recover the lost data completely in case of system crash and data
loss problems .

How this technology works?

The technology is software with a component embedded in the hardware that automatically stores and replicates ‘a com-
plete image of its own working state’ of a file including system files at regular intervals.

‘Research has shown that 95 percent of PC problems are software related and include accidental deletion, software cor-
ruption, problems of settings changes, virus-related system crashes,’ said George Paul, HCL Infosystems executive
vice-president.

What it can do ?
This technology will be able to recover data in case of :

• System crash.

• System corruption by viruses, spyware or Trojans.

• Accidental formatting of any of the hard disk partitions.

• Corruption of registry files & folders.

• Blue screen errors.

• System unstability after patch updates

Do’s
The new technology is compatible with Windows Vista and previous versions.

1.HCL EC2 Standard can have only one snapshot at a time. Users are strongly advised to take periodic snapshot of the
system to save all the current data.

2..HCL EC2 Standard will not work if there is a physical damage to the HDD / system, Therefore users are strongly ad-
vised to take periodic backup of data in an external media.

3.HCL EC2 is not an alternate to an Anti-virus. It is strongly advised to scan your system regularly with the most recent
Anti-virus software before taking a snapshot of your system. Update your Antivirus software’s virus definition file regu-
larly.

4.Clean the Disk periodically using the DISK CLEAN option in ABOUT menu available in EC2 to optimize the system
performance and storage space. This will defragment the snapshot.

5.To secure and manage your snap shot, it is recommended to keep a security password the EC2 console.

6.In the event you wish to uninstall EC2 from your system, it is strongly advised to take the entire system data & files
backup on to a network remote location or an external media. This is to prevent any data loss in case you have not been
able to uninstall HCL EC2 correctly.

.
7.HCL EC2 needs to be Uninstalled before proceeding with any operations like -formatting / partition change of HDD or OS
repair.

8.It is must to install HCL EC2 on all the Operating System if you are using multi OS in your system.

9.During HCL EC2 installation care should be taken while changing the location of the My Documents and Temporary Files to a new location
under the optimize your system performance page, after change, EC2 won’t monitor the new location if the location is in a drive which is not
protected by EC2.

10.In case HCL EC2 has been purchased as a stand alone software package, then before installation, it is necessary to “turn off” or “disable”
any existing Recovery Tool (including MS Windows Recovery Tool) or any encryption tool..It is also suggested to defragment the system HDD
and uncompress the HDD before proceeding for installation.
Don’ts

1.Do not try to boot a HCL EC2 installed system from an external source to modify, repair or Format the drive. The
recovery solution will fail to start, you may also lose data .

2.Do not format the drive or re-install the OS without uninstalling the HCL E C2 first. If you do so, you may lose data.

3.If HCL EC2 is not installed properly or it has been knowingly or unknowingly uninstalled from the system, EC2 may
stop responding and your system may not be protected by HCL EC2 Technology.

4.EC2 does not validate the status of the system or OS rather it just takes the hard disk contents and saves it for latter
restoration as it is. So it is very important that the user is aware of this fact. User needs to ensure when snapshot is
taken, the OS & other files are in a known good working condition otherwise when the snapshot is restored back by
EC2, you may see corrupted OS / missing files or unexpected result.

5.Do not install any Recovery Tool or any Recovery services along with the EC2, this may have conflict and your sys-
tem may crash, resulting in loss of data.

6.Do not use any disk cloning / imaging / partition / encryption utilities which access hard disk directly. Doing so may
interfere with EC2 operation and it may result in loss of data.

Limitations
1.HCL EC2will work only on HCL desktops and notebooks.

2.HCL EC2will not support on dual HDD. It will support only one physical drive and it can be the OS installed drive only.

3.HCL EC2TM works only on Windows XP / Windows Vista Operating Systems (all flavors), and will not work on any other operating systems
like Windows Server OS / Linux etc.

4.HCL EC2will support HDD capacity of only up to 250GB.

5.HCL EC2will not work if hard disk is physically bad / damaged or if there is any hardware problem..

6.HCL EC2 is not a real time backup tool. Any data or file user creates is protected by HCL EC2 only if a snapshot is taken after creating the
data or file.

You can not view the data protected under EC2 by connecting the HCL EC2 protected HDD to other system as a secondary HDD as EC2
maintains file tables in a proprietary format.

7.After installing HCL EC2 you should not increase or decrease the partition size/change drive letter after first installation. Not following this will
lead to data loss. Uninstall the EC2 to perform this operation..

8.HCL EC2 has no option of taking backup to external devices.

9.HCL EC2 will not protect the un-protected drive

10.HCL EC2 does not support RAID, SCSI / SAS Hard Disk.

11.In HCL EC2, program logs will display only the snapshot taken time. Further program log may not capture all actions accurately in this
version.
 Solutions Corner

Error Message: "Task Manager has been disabled by your administrator"

Customer: SBT Regional Office,Cochin
Engineer: Ashly Fernandez,Cohin
Solution provided by: Jinish.K.G

Resolution
Scan your computer with latest updated Antivirus.

This error is caused if the DisableTaskMgr restriction is enabled. To enable Task Manager,
try any one of the methods mentioned below.

Method 1:
Click Start, Run and type Regedit.exe.

Navigate to the following branch:

HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \

Policies\ System

In the right-pane, delete the value named DisableTaskMgr

Close Regedit.exe.Reboot the machine.

Method 2:
Using Group Policy Editor - for Windows XP Professional

Click Start, Run, type gpedit.msc and click OK.

Navigate to this branch:

User Configuration / Administrative Templates / System / Ctrl+Alt+Delete Options /

Remove Task Manager.

Double-click the Remove Task Manager option.

Set the policy to Not Configured.

Send your tips to: rrccn@hcl.in

 Solutions Corner

Internet connection gets slower

Customer:Popular Automobiles,Cochin
Engineer:Manu
Solution provided by:Sudheeshkumar.T.S

Some of us may find that after installing Windows XP,the Internet connection gets slower.A possible reason for this the
QoS (Quality of Service) installed.This service reserves 20 per cent of the bandwidth for itself,even with QoS dis-
abled.In order to remove this reserved quota, you will have to make sure you are logged on as Administrator .Go to
start>Run and type ‘gpedit.msc’.

Expand the ‘local computer policy’ branch,the computer configuration,the ‘administrative templates’branch,and the
‘network’ branch.Highlight the ‘QoS Packet Scheduler’ in the left window.In the right window,double-click the’limit reserv-
able bandwidth’ setting.

Then,on the setting tab,check ‘enabled’,and change the ‘Bandwidth limit %’ to read ‘0’.

You should notice an immediate boost in your Internet connection speed.

Send your tips to: rrccn@hcl.in

 Solutions Corner

Customer:Grameen Labs,Aleppey
Solutions Provided by:Devasia.C.M

Problem Reported
In 4 machines OS to be reloaded due to virus problem.

Customer is having internet connectivity in 20 machines and because of that virus problems are high. We are getting

frequents calls because of this.

Resolution
Helped customer to load OS in the problem machines and loaded EC2 in these. Loaded EC2 in other working machines

too and took snapshot. Educated customer about EC2 and instructed him to store all data in D: drive. Whenever

problemcomes like file missing or problem or Blue screen of Death, customer will restore the machine using the

snapshot.

A Blue Screen of Death as seen in Windows XP and Windows Vista

After that we never received a call due to OS or virus problem from this customer place.

Send your tips to: rrccn@hcl.in

 Solutions Corner

Customoer:Canara Bank Anandavalleswaram, Kollam.

Engineer:Vinod.V,Kollam
Solutions Provided by:Baluraj.T.R.

Problem Reported
When you use start windows the following Dr. Watson error message may occur in Explorer.exe:

“Explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is
being created”.

Resolution
Dr. Watson for Windows is a program error debugger that gathers information about your computer when an error oc-
curs with a program.If a program error occurs, Dr. Watson for Windows starts automatically. To configure Dr. Watson,
follow these steps:
Click Start, and then click Run.Type ‘drwtsn32’, and then click OK.
By default, the log file created by Dr. Watson is named Drwtsn32.log and is saved in the following location:
drive:\Documents and Settings\All Users.WINNT\Application Data\Microsoft\Dr Watson.

Registry entries for debugger programs are located in the AeDebug key in Windows. The Dr. Watson program is

installed by default in Windows, and is configured to run when an application error occurs .

To disable Dr. Watson

Click Start, click Run, type regedit.exe in the Open box, and then click OK. Locate and click the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\AeDebug. Click the AeDebug key, and then

click Export Registry File on the Registry menu.

Enter a name and location for the saved registry file, and then click Save.
Delete the AeDebug key. Close the regeditor.

Send your tips to: rrccn@hcl.in

 Solutions Corner

Customer:State Bank of India Pala

Engineer:Thomas
Solutions Provided by:Aneesh.R.Pillai
Problem Reported
An error message when system startup,see the figure

“Surabaya in my birthday Don't kill me, i'm just send message from your computer
Terima kasih telah menemaniku walaupun hanya sesaat, tapi bagiku sangat berarti
Maafkan jika kebahagiaan yang kuminta adalah teman sepanjang hidupku
Seharusnya aku mengerti bahwa keberadaanku bukanlah disisimu, hanyalah lamunan dalam sesal
Untuk kekasih yang tak kan pernah kumiliki 3r1k1m0”.

Resolution

This is due to Surabaya virus.It creates a lot of ‘.SCR files and also changes shell extensions for all drives.So when try
to

open any driver or right click on any drive you will be amazed to find “test Configure” instead of standard

“Open/Explore”.It also changes the registry to hide all the hidden folders and also disables ‘Folder Options’.

STEP1:Strat the machine with safe mode,and perform a full scan.

STEP2:: Delete file ‘Autorun.inf’ which allows the malicious script to run automatically when you click/double click on the
drive.

STEP3:The Second step is very important because you need to work with ‘Windows Registry’ .

Open registry editor.Locate HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/WindowsNT/CURRENTVERSION/

WINLOGON.On the right windows modify or delete “LegalNoticeCaption” & “LegalNoticeText”.This removes any

message coming up in the startup

Send your tips to: rrccn@hcl.in

 Feedbacks @ cochin

STATE BANK OF TRAVANCORE ,

CATHOLIC CENTRE,ALUVA

Chief manager says,

“Our branch is under core banking system for the past 4 years.Our system
consists of one file server and 50 nodes spread in two sections of the
branch premises.We note with gratitude the excellent service rendered by
Sri.Salil Thomas, Service Engineer of HCL Infosystems,whose
commitment to service is exemplary.During the time of virus infection in
many of the PCs,he walked the extra mile and ensured that the latest
version of antivirus is installed and that the virus eradication is
successful.An organization is measured by its staff.HCL Infosystems should
be proud to have such engineers in their roll.We wish him godspeed in all
his ventures”.
”.

Salil Thomas
Cochin Location

Please sent your customer satisfaction letters to rrcccn@hcl.in

 TIP OF THE MONTH
Enable the built-in master administrator account on the log-in screen
Vista contains a master administrator account but it is not normally visible on the log-in screen. To enable
it, open a command window with administrator privileges and use the command
net user administrator /active:yes (Make sure that you assign a password to the account.) To remove the
account from the log-in screen, use the command net user administrator /active:no.

TECHNOLOGY @HCL
HCL has launched HCL Leaptop Z39-Z3919 notebook PC which is powered by Intel Core 2 Duo Processor.
• Processor: Intel Core 2 Duo processor T6400, 2MB Lcache,2.0Ghz,800Mhz FSB.
• Harddisk Drive: 500GB.
• Chipset:Intel GM45 Chipset Mainboard.
• RAM: 8 GB DDR2 SDRAM, 533 Mhz.
• Camrea: Integrated 2.0 M Video Camera with Dual Internal MIC.
• LAN:Intel Wireless lan 5100 AGN.
• Bluetooth: Integrated Bluetooth v2.0 & 4 in 1 Card Reader
• Audio: Realtek ALC 268 24-bit DAC/20-bit ADC,High Definition Audio controller.

MAJOR TECH EVENTS

APRIL 29
HCL launched HCL Leaptop Z39 Notebook
APRIL 24
Ubuntu 9.04 final Released.
AMD Launches New Flagship Phenom II CPU
APRIL 22
AMD launched 12 new quad-core Opteron chips,operating at speeds ranging from 2.1GHz&3.1GHz,draw
between 40 watts & 105 watts of power,code-name Shanghai.
APRIL 17
Ubuntu 9.04 RC Released.
APRIL 15
Microsoft retired mainstream support for Windows XP & office 2003. HCL

APRIL 8
Mandriva Linux 2009 Spring RC2 Released .

APRIL 7
Bharti Airtel introduced the fastest broadband on DSL in the country with its 16 Mbps broadband.
APRIL 4
FreeBSD 7.2 Beta 1 Released.
APRIL 2
Microsoft launches new servers for small companies.

News letter design:RRC COCHIN Editorial Team, E-mail:rrcccn@hcl.in, Phone-0484-4016500,6501,6502.

Address: HCL INFOSYSTEMS LTD,MALUS COMPLEX, KALOOR,COCHIN-17.visit us. www.rrccochin.co.cc

RRC COCHIN
The Technology Meets The Passion