EHP4 for SAP ERP

6.0
June 2009
English
Returns and Complaints
(111)
SAP AG
Dietmar-Ho-Allee !6
69!90 "all#orf
German$
%usiness Pro&ess Do&umentation
SAP Best Practices Returns an# 'omlaints (!!!)* %PD
Copyright
+ 'o$right 2009 SAP AG. All rights reser,e#.
-o art of this u.li&ation ma$ .e rero#u&e# or transmitte# in an$ form or for an$ urose /ithout the
e0ress ermission of SAP AG. 1he information &ontaine# herein ma$ .e &hange# /ithout rior noti&e.
Some soft/are ro#u&ts mar2ete# .$ SAP AG an# its #istri.utors &ontain rorietar$ soft/are &omonents
of other soft/are ,en#ors.
3i&rosoft4 "in#o/s4 E0&el4 5utloo24

an# Po/erPoint

are registere# tra#emar2s of 3i&rosoft 'ororation.
6%34 D%24 D%2 7ni,ersal Data.ase4 S$stem i4 S$stem i84 S$stem 4 S$stem 84 S$stem 04 S$stem 94
S$stem 9!04 S$stem 994 9!04 994 iSeries4 Series4 0Series4 9Series4 eSer,er4 9:;34 9:5S4 i8:5S4 S:<904
5S:<904 5S:4004 AS:4004 S:<90 Parallel Enterrise Ser,er4 Po/er;34 Po/er Ar&hite&ture4 P5"ER6=4
P5"ER64 P5"ER8=4 P5"ER84 P5"ER4 5enPo/er4 Po/erP'4 %at&hPies4 %la#e'enter4 S$stem
Storage4 GP>S4 HA'3P4 RE1A6-4 D%2 'onne&t4 RA'>4 Re#.oo2s4 5S:24 Parallel S$sle04 3;S:ESA4 A6?4
6ntelligent 3iner4 "e.Shere4 -etfinit$4 1i,oli an# 6nformi0 are tra#emar2s or registere# tra#emar2s of 6%3
'ororation.
@inu0 is the registere# tra#emar2 of @inus 1or,al#s in the 7.S. an# other &ountries.
A#o.e4 the A#o.e logo4 A&ro.at4 PostS&rit4 an# Rea#er are either tra#emar2s or registere# tra#emar2s of
A#o.e S$stems 6n&ororate# in the 7nite# States an#:or other &ountries.
5ra&le is a registere# tra#emar2 of 5ra&le 'ororation.
7-6?4 ?:5en4 5S>:!4 an# 3otif are registere# tra#emar2s of the 5en Grou.
'itri04 6'A4 Program -eigh.orhoo#4 3eta>rame4 "in>rame4 ;i#eo>rame4 an# 3ulti"in

are tra#emar2s or
registere# tra#emar2s of 'itri0 S$stems4 6n&.
H13@4 ?3@4 ?H13@ an# "<' are tra#emar2s or registere# tra#emar2s of "<'
A
4 "orl# "i#e "e.
'onsortium4 3assa&husetts 6nstitute of 1e&hnolog$.
Ja,a is a registere# tra#emar2 of Sun 3i&ros$stems4 6n&.
Ja,aS&rit is a registere# tra#emar2 of Sun 3i&ros$stems4 6n&.4 use# un#er li&ense for te&hnolog$ in,ente#
an# imlemente# .$ -ets&ae.
SAP4 R:<4 SAP -et"ea,er4 Duet4 PartnerE#ge4 %$Design4 SAP %usiness %$Design4 an# other SAP
ro#u&ts an# ser,i&es mentione# herein as /ell as their rese&ti,e logos are tra#emar2s or registere#
tra#emar2s of SAP AG in German$ an# other &ountries.
%usiness 5.Be&ts an# the %usiness 5.Be&ts logo4 %usiness5.Be&ts4 'r$stal Reorts4 'r$stal De&isions4
"e. 6ntelligen&e4 ?&elsius4 an# other %usiness 5.Be&ts ro#u&ts an# ser,i&es mentione# herein as /ell as
their rese&ti,e logos are tra#emar2s or registere# tra#emar2s of %usiness 5.Be&ts S.A. in the 7nite#
States an# in other &ountries. %usiness 5.Be&ts is an SAP &oman$.
All other ro#u&t an# ser,i&e names mentione# are the tra#emar2s of their rese&ti,e &omanies. Data
&ontaine# in this #o&ument ser,es informational uroses onl$. -ational ro#u&t se&ifi&ations ma$ ,ar$.
1hese materials are su.Be&t to &hange /ithout noti&e. 1hese materials are ro,i#e# .$ SAP AG an# its
affiliate# &omanies (CSAP GrouC) for informational uroses onl$4 /ithout reresentation or /arrant$ of
an$ 2in#4 an# SAP Grou shall not .e lia.le for errors or omissions /ith rese&t to the materials. 1he onl$
/arranties for SAP Grou ro#u&ts an# ser,i&es are those that are set forth in the e0ress /arrant$
statements a&&oman$ing su&h ro#u&ts an# ser,i&es4 if an$. -othing herein shoul# .e &onstrue# as
&onstituting an a##itional /arrant$.
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Icons
Icon Meaning
'aution
E0amle
-ote
Re&ommen#ation
S$nta0
E0ternal Pro&ess
%usiness Pro&ess Alternati,e:De&ision 'hoi&e
Typographic Conventions
Type Style Description
Example text "or#s or &hara&ters that aear on the s&reen. 1hese in&lu#e fiel#
names4 s&reen titles4 ush.uttons as /ell as menu names4 aths an#
otions.
'ross-referen&es to other #o&umentation.
E0amle te0t Emhasi9e# /or#s or hrases in .o#$ te0t4 titles of grahi&s an# ta.les.
E?A3P@E 1E?1 -ames of elements in the s$stem. 1hese in&lu#e reort names4
rogram names4 transa&tion &o#es4 ta.le names4 an# in#i,i#ual 2e$
/or#s of a rogramming language4 /hen surroun#e# .$ .o#$ te0t4 for
e0amle4 SE@E'1 an# 6-'@7DE.
Example text
S&reen outut. 1his in&lu#es file an# #ire&tor$ names an# their aths4
messages4 sour&e &o#e4 names of ,aria.les an# arameters as /ell as
names of installation4 ugra#e an# #ata.ase tools.
EXAMPLE TEXT
De$s on the 2e$.oar#4 for e0amle4 fun&tion 2e$s (su&h as F2) or the
ENTER 2e$.
Example text
E0a&t user entr$. 1hese are /or#s or &hara&ters that $ou enter in the
s$stem e0a&tl$ as the$ aear in the #o&umentation.
<Example text>
;aria.le user entr$. Pointe# .ra&2ets in#i&ate that $ou rela&e these
/or#s an# &hara&ters /ith aroriate entries.
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Contents
! Purose.................................................................................................................................. 8
2 PrereEuisites.......................................................................................................................... 8
2.! 3aster Data an# 5rgani9ational Data............................................................................. 8
2.2 %usiness 'on#itions........................................................................................................ F
2.< Roles............................................................................................................................... F
< Pro&ess 5,er,ie/ 1a.le......................................................................................................... F
4 Pro&ess Stes........................................................................................................................ G
4.! 'reating Return 5r#er..................................................................................................... G
4.2 'reating Return Deli,er$............................................................................................... !!
4.< Assigning Serial -um.er............................................................................................... !2
4.4 Posting Goo#s Re&eit.................................................................................................. !<
4.8 %illing............................................................................................................................. !4
8 >ollo/-7 Pro&esses............................................................................................................ !6
6 Aen#i0.............................................................................................................................. !F
6.! Re,ersal of Pro&ess Stes............................................................................................ !F
6.2 SAP ERP Reorts......................................................................................................... !G
6.< 7se# >orms................................................................................................................... !9
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Returns and Complaints
1 Purpose
1his s&enario #es&ri.es the sales or#er returns ro&essing. 1he ro&ess starts /ith a returne#
sales or#er /ith referen&e to the original in,oi&e for the goo#s. An R3A #o&ument is rinte#4 an#
for/ar#e# to the &ustomer to .e atta&he# to the in&oming goo#s. 1he goo#s are shie# .a&24 a
return #eli,er$ is &reate# /ith referen&e to the R3A4 an# the material is mo,e# into returne#
sto&2. 1he returne# sto&2 lo&ation is set to non-3RP rele,ant. 1he goo#s are inse&te#4 an# a
#e&ision ma#e as to /hether the$ shoul# .e returne# to sto&24 or s&rae#. A &re#it memo is
&reate# from the .illing run4 an# oste# to the &ustomers a&&ount.
2 Prereuisites
2!1 Master Data and "rgani#ational Data
De$ault %alues
Essential master an# organi9ational #ata /as &reate# in $our ERP s$stem in the imlementation
hase4 su&h as the #ata that refle&ts the organi9ational stru&ture of $our &oman$ an# master
#ata that suits its oerational fo&us4 for e0amle4 master #ata for materials4 ,en#ors4 an#
&ustomers.
1his .usiness ro&ess is ena.le# /ith organi9ation-se&ifi& master #ata4 e0amles of /hi&h are
ro,i#e# in the ne0t se&tion.

&dditional De$ault %alues
Hou &an test the s&enario /ith other SAP %est Pra&ti&es #efault ,alues that ha,e the
same &hara&teristi&s.
'he&2 $our SAP E'' s$stem to fin# out /hi&h other material master #ata e0ists.
'sing (our ")n Master Data
Hou &an also use &ustomi9e# ,alues for an$ material or organi9ational #ata for /hi&h
$ou ha,e &reate# master #ata. >or more information on ho/ to &reate master #ata4
see the 3aster Data Pro&e#ures #o&umentation.
7se the follo/ing master #ata in the ro&ess stes #es&ri.e# in this #o&ument*
Master *
"rg! Data
%alue Master * "rg! Data Details Comments
3aterial H!! 1ra#ing Goo# for Reg.
1ra#ing (3RP lanning)
no Serial no!+ no ,atch
See se&tions Business Conditions
an# Preliminary Steps.
3aterial H!2 1ra#ing Goo# for Reg.
1ra#ing (reor#er oint
lanning)
no Serial no!+ no ,atch
See se&tions Business Conditions
an# Preliminary Steps.
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Master *
"rg! Data
%alue Master * "rg! Data Details Comments
3aterial H20 1ra#ing Goo# for Reg.
1ra#ing (reor#er oint
lanning)
)ith serial num,ers- no
,atch
5nl$ use if $ou ha,e a&ti,ate# the
.uil#ing .lo&2 Serial Number
Management (126).
See the se&tions Business
Conditions an# Preliminary Steps.
3aterial H2! 1ra#ing Goo# for Reg.
1ra#ing (reor#er oint
lanning)
no Serial no!+ ,atch
controlled (./p! Date)
5nl$ use if $ou ha,e a&ti,ate# the
.uil#ing .lo&2 Batc Management
(11!).
See se&tions Business Conditions
an# Preliminary Steps.
3aterial H22 1ra#ing Goo# for Reg.
1ra#ing (reor#er oint
lanning)
no Serial no!+ ,atch
controlled (0I0"
strategy)
5nl$ use if $ou ha,e a&ti,ate# the
.uil#ing .lo&2 Batc Management
(11!).
See se&tions Business Conditions
an# Preliminary Steps.
3aterial >29 >inishe# Goo# 31S for
Pro&ess 6n#ustr$ (PD
lanning)
no Serial no!+ )ith ,atch
(./p! Date)
5nl$ use if $ou ha,e a&ti,ate# the
.uil#ing .lo&2 Batc Management
(11!).
See se&tions Business Conditions
an# Preliminary Steps.
3aterial >!26 >inishe# Goo# 31S for
Dis&rete 6n#ustr$ (PD
lanning)
)ith Serial no!+ )ith * )*o
,atch (0I0" strategy)
5nl$ use if $ou ha,e a&ti,ate# the
.uil#ing .lo&2 Serial Number
Management (126).
See se&tions Business Conditions
an# Preliminary Steps.
Sol#-to
art$
!00000 'ustomer #omesti& 00 Hou &an test the s&enario using
another #omesti& &ustomer.
Shi-to
art$
!00000 'ustomer #omesti& 00
Pa$er !00000 'ustomer #omesti& 00
Plant !000(!!00)
Storage
@o&ation
!060(!!60)
Shiing
Point
!00R(!!0R)
Sales
organi9atio
n
!000
Distri.ution
&hannel
!0
Di,ision !0
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2!2 1usiness Conditions
1he .usiness ro&ess #es&ri.e# in this Business Process "ocumentation is art of a .igger
&hain of integrate# .usiness ro&esses or s&enarios. As a &onseEuen&e4 $ou must ha,e
&omlete# the follo/ing ro&esses an# fulfille# the follo/ing .usiness &on#itions .efore $ou &an
start going through this s&enario*
1usiness Condition Scenario
Hou ha,e &omlete# all rele,ant stes #es&ri.e# in the
%usiness Pro&ess Do&umentation Prere#$ Process Steps
(1%&).
PrereE. Pro&ess Stes (!84)
1o run through this s&enario4 $ou must alrea#$ ha,e sol#
some goo#s.
Sales 5r#er Pro&essing* Sale
from Sto&2 (!09)
2!2 Roles
'se
1he follo/ing roles must alrea#$ ha,e .een installe# in or#er to test this s&enario in the SAP
-et"ea,er %usiness 'lient (-"%'). 1he roles in this %usiness Pro&ess Do&umentation must .e
assigne# to the user4 or users4 testing this s&enario. Hou onl$ nee# these roles if $ou are using
the -"%' interfa&e. Hou #o not nee# these roles if $ou are using the stan#ar# SAP G76.
Prereuisites
1he .usiness roles ha,e .een assigne# to the user /ho is testing this s&enario.
1usiness Role Technical 3ame Process Step
Emlo$ee
(Professional
7ser)
SAPI-%PRIE3P@5HEE-S Assignment of this role is
ne&essar$ for .asi&
fun&tionalit$.
Sales
A#ministrator
SAPI-%PRISA@ESPERS5--S 'reate Return 5r#er
"arehouse
'ler2
SAPI-%PRI"AREH57SE'@ERD-S 'reate Return Deli,er$ an#
Post GR
%illing
A#ministrator
SAPI-%PRI%6@@6-G-S %illing
2 Process "vervie) Ta,le
Process Step ./ternal
Process
Re$erence
1usiness
Condition
1usiness
Role
Trans4
action
Code
./pected
Results
Create Return
"rder
'ustomer
reEuest to
return goo#s
Sales
A#ministrator
;A0! Return or#er
&reate#4 R3A
form rinte#
Create Return
Delivery
Goo#s arri,al
on shiing
#o&2
"arehouse
'ler2
;@0!- Deli,er$
#o&ument
&reate#
&ssign Serial
3um,er
"arehouse
'ler2
;@02- Serial num.ers
are assigne# to
the materials
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Process Step ./ternal
Process
Re$erence
1usiness
Condition
1usiness
Role
Trans4
action
Code
./pected
Results
Post 5oods
Issue
"arehouse
'ler2
;@065 1he goo#s
re&eit is
oste#.
1illing Goo#s are
re&eite# into
s$stem er
returns
#eli,er$
%illing
A#ministrator
;>04 're#it oste#4
#o&ument
rinte#
Outgoing
Payment
Accounts
Receivable
(157)
See scenario
no$ 1%!
See
scenari
o no$
1%!
See scenario no$
1%!
Return to Vendor Return to
Vendor (13)
See scenario
no$ 1'6
See
scenari
o no$
1'6
See scenario no$
1'6
Stoc! "sage
Bloc!ing and
Scra##ing
Stoc!
$andling%
Scra# and
Bloc!ed
Stoc! (131)
(o#tional)
See scenario
no$ 1'1
See
scenari
o no$
1'1
See scenario no$
1'1
Re&or!
Processing
(Stoc!'
(anu)actured
(aterial)
Re&or!
Processing
(Stoc!'
(anu)acture
d (aterial)
(151)
See scenario
no$ 1%1
See
scenari
o no$
1%1
See scenario no$
1%1
*losing
O#erations
Sales% Period
+nd *losing
O#erations
(,-3)
See scenario
no$ 2('
See
scenari
o no$
2('
See scenario no$
2('
6 Process Steps
6!1 Creating Return "rder
'se
6n this a&ti,it$4 $ou /ill &reate the return or#er.
Prereuisites
Hou must ha,e a referen&e in,oi&e num.er an# a .illing #o&ument relating to Sales )rder
Processing* Sale +rom Stoc, (1(-).
Procedure
"ption 17 S&P 5raphical 'ser Inter$ace (S&P 5'I)
!. A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
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S&P .CC menu .ogistics Sales and "istribution Sales )rder
Create
Transaction code ;A0!
6f $ou ha,e installe# the s&enario /ebate Processing* 0ree 1oods in $our s$stem4
an# $ou use material H!!4 the follo/ing /arning ma$ aear* Minimum #uantity
1$((( PC o+ +ree goods as not been reaced$ 1o s2i this /arning4 &hoose Enter$
2. 3a2e the follo/ing entries*
0ield name Description 'ser action and values Comment
)rder type YBRE (R3A ReEuest)
Sales
)rgani2ation
<sales
organization>
"istribution
cannel
<distribution
channel>
"i3ision
<division>
<. 'hoose Create 4it /e+erence.
4. 6n the Create 4it /e+erence #ialog .o04 enter the .illing #o&ument num.er on the Bill"oc
ta. age4 an# then &hoose 5tem selection.
8. 5n the Create 4it /e+erence s&reen4 sele&t the items to .e referen&e# an# &hoose Copy.
6f .at&h management is imlemente#4 $ou ha,e t/o items in the .illing #o&ument (if
the rele,ant settings for .at&h a&&umulation are not imlemente#4 see note FF4!4).
Sele&t the item /hi&h has a Euantit$.
6. 5n the Create /M6 /e#uest* )3er3ie4 Screen7 enter an or#er reason (for e0amle4 Poor
#uality).
F. Disla$ item "etail. Sele&t the Sipping ta. age an# enter a Storage .ocation for returns
(for e0amle4 1(6( in lant !000).
G. 6f the &ustomer /ants to return .at&hes4 $ou &an #efine the .at&h num.er on the Sales 6 ta.
age of the item "etail s&reen.
9. 'hoose Sa3e. 3a2e a note of the return or#er num.er here* IIIIIIIIIIIIIIIIIIIIIIIII
"ption 27 S&P 3et8eaver 1usiness Client (S&P 381C) via 1usiness Role
!. A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
1usiness role Sales A#ministrator
(SAPI-%PRISA@ESPERS5--S)
1usiness role menu Sales Customer Coc,pit
6f $ou ha,e installe# the s&enario /ebate Processing* 0ree 1oods in $our s$stem4
an# $ou use material H!!4 the follo/ing /arning ma$ aear* Minimum #uantity
1$((( PC o+ +ree goods as not been reaced$ 1o s2i this /arning4 &hoose Enter$
2. 3a2e the follo/ing entries an# &hoose "isplay Customer*
0ield name Description 'ser action and values Comment
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Customer
Number
100000
<. 5n the Customer Coc,pit screen4 sele&t the follo/ing otion*
0ield name Description 'ser action and values Comment
)ter 6cti3ities
Create Order
Sele&t 'reate 5r#er from the
Dro-Do/n 3enu
4. 5n the Create Sales )rder screen4 ma2e the follo/ing entries an# &hoose Start*
0ield name Description 'ser action and values Comment
Sales "ocument
8ype
YBRE
R3A ReEuest
Sales
)rgani2ation
<sales organization>
"istribution
cannel
<distribution
channel>
"i3ision
<division>
/e+erence
"ocument
<Billing document>
Enter the .illing
#o&ument num.er to .e
referen&e#
8. 5n the /M6 /e#uest* Ne4 screen4 ma2e the follo/ing entries*
0ield name Description 'ser action and values Comment
)rder reason
101
Poor Eualit$
6f .at&h management is imlemente#4 $ou ha,e t/o items in the .illing #o&ument (if
the rele,ant settings for .at&h a&&umulation are not imlemente#4 see note FF4!4).
6. Sele&t the item /ithout Euantit$ an# &hoose "elete.
F. Sele&t the item. Sele&t the Product 63ailability ta. age an# enter a Storage .ocation for
returns (for e0amle4 1(6( in lant !000)
G. 'hoose Sa3e "ocument$ 3a2e a note of the sales or#er num.er* IIIIIIIIII
Result
1he return or#er has .een &reate#.
1he rintout of the or#er &onfirmation is e0e&ute# automati&all$ an# imme#iatel$
(see settings in SAP G76 transa&tion ;;!! for outut t$e %A00 an# #efaults in $our
user settings in transa&tion S7<).
Hou also ha,e the ossi.ilit$ to start the rint out manuall$*
"ption 17 S&P 5raphical 'ser Inter$ace (S&P 5'I)
S&P .CC menu .ogistics Sales and "istribution Sales )rder "isplay
Transaction code ;A0<
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!. Enter the or#er num.er in the "isplay Sales )rder* 5nitial Screen$ >rom the menu4
&hoose Sales "ocument 5ssue )utput 8o$
2. 3ar2 the line /ith the message t$e B6((.
<. 'hoose Print.
"ption 27 S&P 3et8eaver 1usiness Client (S&P 381C) via 1usiness Role
1usiness role Sales A#ministrator
(SAPI-%PRISA@ESPERS5--S)
1usiness role menu Sales Complaints
!. 'hoose the 6ll Complaints ta. age or the 6ll Complaints #uery (refresh if ne&essar$).
2. 3ar2 $our sales #o&ument an# &hoose So4 Complaint as P"0.
<. 5n the Con3ert Spool to P"0 s&reen4 &hoose Print.
6!2 Creating Return Delivery
'se
6n this ste $ou /ill &reate the return #eli,er$.
Procedure
!. A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
"ption 17 S&P 5raphical 'ser Inter$ace (S&P 5'I)
S&P .CC menu .ogistics Sales and "istribution Sales )rder
Subse#uent +unctions )utbound "eli3ery
Transaction code ;@0!-
2. 3a2e the follo/ing entries*
0ield name Description 'ser action and values Comment
Sipping Point
<shipping point>
Selection "ate
<toda!s date>
)rder number
<order number "rom
previous step>
<. 'hoose Enter.
4. 'hoose Sa3e
6f the follo/ing message aears4 &onfirm it .$ &hoosing Enter*
"ocument is incomplete* 9ou can not sa3e te deli3ery &onfirm the /arning
message /ith Enter.
1his message /ill onl$ aear if serial num.er &ontrolle# materials are in,ol,e#.
(Serial num.er assignment /ill .e #one searatel$ /ithin one of the follo/ing
stes.)
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"ption 27 S&P 3et8eaver 1usiness Client (S&P 381C) via 1usiness Role
1$ A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
1usiness role "arehouse 'ler2
(SAPI-%PRI"AREH57SE'@ERD-S)
1usiness role menu :areouse Management Sipping )utbound
"eli3ery
2$ Sele&t the ta. age "eli3ery "ue )rders.
'$ 3a2e the follo/ing entries an# &hoose 6pply (refresh the &urrent Euer$ if ne&essar$)*
0ield name Description 'ser action and values Comment
Sipping Point
100R #110R$
&$ Sele&t $our return or#er an# &hoose Creation in Bac,ground.
%$ 1he s$stem issues the message /eturns "eli3ery ;deli3ery number< as been created$
Result
A return #eli,er$ is &reate#.
6!2 &ssigning Serial 3um,er
'se
6n this a&ti,it$ $ou /ill assign serial num.ers to the materials.
1his ste is to .e use# if Serial -um.er 3anagement is a&ti,ate#.
Procedure
1$ A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
"ption 17 S&P 5raphical 'ser Inter$ace (S&P 5'I)
S&P .CC menu .ogistics Sales and "istribution Sipping and 8ransportation
)utbound "eli3ery Cange Single "ocument
Transaction code ;@02-
2$ 5n the Cange )utbound "eli3ery s&reen4 enter the #eli,er$ num.er then &hoose Enter.
'$ Sele&t the material to /hi&h $ou nee# to assign a serial num.er4 an# then &hoose Batc
Split (for e0amle4 Material 0126). 6f the material is not .at&h-&ontrolle# (H20)4 &hoose 5tem
"etails instea# of Batc Split.
&$ 5n the "eli3ery === Cange* 5tem "etails s&reen4 sele&t the .at&h to /hi&h $ou nee# to
assign a serial num.er4 an# then &hoose (-"%'* More>) Extras Serial Numbers$ 6f
the material is not .at&h &ontrolle# (H20) &hoose (-"%'* More>) Extras Serial
Numbers$
%$ 6n the Maintain Serial Numbers #ialog .o04 sele&t the serial num.er from the inut hel.
3a2e sure that the serial num.er &omes from the .at&h #etermine# in ste 4.24 in &ase the
material is .at&h-&ontrolle# (for e0amle4 >!26).
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SAP Best Practices Returns an# 'omlaints (!!!)* %PD
6$ Sa,e $our #eli,er$.
"ption 27 S&P 3et8eaver 1usiness Client (S&P 381C) via 1usiness Role
!. A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
1usiness role "arehouse 'ler2
(SAPI-%PRI"AREH57SE'@ERD-S)
1usiness role menu :areouse Management Sipping )utbound
"eli3ery
2. Sele&t the ta. age "ue +or Post 1oods 5ssue.
<. Enter the Sipping Point ? /ecei3ing Pt* an# &hoose 6pply (refresh the &urrent Euer$ if
ne&essar$).
4. Sele&t $our Deli,er$.
8. 'hoose Cange.
6. Sele&t the material to /hi&h $ou nee# to assign a serial num.er4 an# &hoose Batc Split4 for
e0amle4 Material 0126$ 6f the material is not .at&h-&ontrolle# (H20)4 &hoose 5tem "etails
instea# of Batc Split.
F. 5n the "eli3ery === Cange* 5tem "etails s&reen4 sele&t the .at&h $ou nee# to assign a
serial num.er to an# &hoose More> Extras Serial Numbers. 6f the material is not .at&h-
&ontrolle# (H20)4 &hoose More> Extras Serial Numbers.
G. 6n the Maintain Serial Numbers #ialog .o04 sele&t the serial num.er from the inut hel. >or
testing uroses4 &hoose a serial num.er from the sele&tion list that has no lant an# no
storage lo&ation assigne# to it. 3a2e sure that the serial num.er &omes from the .at&h
#etermine# in ste 4.24 in &ase the material is .at&h-&ontrolle# (for e0amle4 >!26).
9. Sa,e $our out.oun# #eli,er$.
Result
Serial num.ers are assigne# to the materials.
6!6 Posting 5oods Receipt
'se
6n this ste4 the goo#s re&eit /ill .e oste#.
Procedure
!. A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
"ption 17 S&P 5raphical 'ser Inter$ace (S&P 5'I)
S&P .CC menu .ogistics .ogistics Execution )utbound Process
1oods 5ssue +or )utbound "eli3ery )utbound "eli3ery
.ists and .ogs )utbound "eli3ery Monitor
Transaction code ;@065
2. 'hoose 0or 1oods 5ssue.
<. 3a2e the follo/ing entries*
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0ield name Description 'ser action and values Comment
Sipping point
<shipping point>
4. 'hoose Execute (0@).
8. Sele&t the rele,ant #eli,er$.
6. 'hoose Post 1oods 5ssue. ('hoose to#a$Js #ate in the #ialog .o0.)
"ption 27 S&P 3et8eaver 1usiness Client (S&P 381C) via 1usiness Role
1$ A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
1usiness role "arehouse 'ler2
(SAPI-%PRI"AREH57SE'@ERD-S)
1usiness role menu :areouse Management Sipping )utbound
"eli3ery
2$ Sele&t the ta. age "ue +or Post 1oods 5ssue.
'$ Enter the Sipping Point ? /ecei3ing Pt* an# &hoose 6pply (refresh the &urrent Euer$ if
ne&essar$).
&$ Sele&t $our Deli,er$.
%$ 'hoose 1oods 5ssue.
6$ 1he s$stem issues the message "eli3ery xxxxxxxx 4as posted as a goods issue$
Result
1he goo#s re&eit for the return #eli,er$ has .een oste#.
6!9 1illing
'se
6n this a&ti,it$4 $ou /ill han#le .illing.
Procedure
"ption 17 S&P 5raphical 'ser Inter$ace (S&P 5'I)
!. A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
S&P .CC menu .ogistics Sales and "istribution Billing Billing
"ocument Process Billing "ue .ist
Transaction code ;>04
2. Enter an$ rele,ant sear&h &riteria4 sele&t the deli3eryArelated flag an# then #esele&t the
)rderArelated flag. -o/ &hoose "isplayBill.ist (>G).
<. Sele&t a ro/ an# &hoose 5ndi3idual Billing "ocument.
4. 'hoose Sa3e.
"ption 27 S&P 3et8eaver 1usiness Client (S&P 381C) via 1usiness Role
!. A&&ess the transa&tion &hoosing the follo/ing na,igation otion*
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1usiness role %illing A#ministrator
(SAPI-%PRI%6@@6-G-S)
1usiness role menu Sales Billing
2. 5n the Billing s&reen &hoose Billing "ue .ist ta. age (refresh the &urrent Euer$ if
ne&essar$).
<. Enter the rele,ant sear&h &riteriaK sele&t the "eli3eryA/elated flag. 'hoose 6pply.
4. 3ar2 the lines /ith the sales #o&uments $ou /ant to .ill then &hoose Billing in Bac,ground.
8. 1he s$stem /ill ro,i#e $ou /ith a list of the &reate# .illing #o&uments.
Result
A &ost &re#it memo is generate#.
Material De,ited &ccounts Credited &ccounts Cost .lement *
C" ",:ect
1ra#ing Goo#
(HA"A)
800000 Sales re,enue #om.
4G0000 1a0 on sls:ur&h. G
240000 Re&ei,a.les -
#omes.
800000
>inishe# Goo#
(>ER1)
800000 Sales re,enue #om.
4G0000 1a0 on sls:ur&h. G
240000 Re&ei,a.les -
#omes.
800000
1he rint out of the in,oi&e is e0e&ute# automati&all$ an# imme#iatel$ (see settings
in SAP G76 transa&tion ;;<< for 5utut 1$e RD00 an# #efaults in $our user
settings in transa&tion S7<).
Hou also ha,e the ossi.ilit$ to start the rint out manuall$*
"ption 17 S&P 5raphical 'ser Inter$ace (S&P 5'I)
S&P .CC menu .ogistics Sales and distribution Billing Billing
document "isplay
Transaction code ;>0<
1$ Go to transa&tion ;>0<4 on the "isplay Billing "ocument s&reen* >rom the menu
&hoose Billing document 5ssue )utput to$
2$ 3ar2 the line /ith the message t$e /"(($
'$ 'hoose Print.
"ption 27 S&P 3et8eaver 1usiness Client (S&P 381C) via 1usiness Role
1usiness role %illing A#ministrator
(SAPI-%PRI%6@@6-G-S)
1usiness role menu Sales Billing Cange Billing "ocument
!. Enter the .illing #o&ument num.er.
2. 'hoose More > Billing "ocument 5ssue )utput to.
<. Sele&t the rele,ant outut an# &hoose Print.
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9 0ollo)4'p Processes
Hou ha,e finishe# all the a&ti,ities that are art of the .usiness ro&ess #es&ri.e# in this
#o&ument.
1o a&&omlish the su.seEuent a&ti,ities for this .usiness ro&ess4 an# using the master #ata
from this #o&ument4 &arr$ out the ro&ess stes #es&ri.e# in one or more of the follo/ing
s&enarios.
&ccounts Receiva,le (19;)
'se
6n this ro&ess $ou /ill ost the outgoing a$ment.
Procedure
7sing the master #ata from this #o&ument4 &omlete all the a&ti,ities #es&ri.e# in the Business
Process "ocumentation of the s&enario* 6ccounts /ecei3able (1%!) ('haters Post Payment
using 6utomatic Payments Program or )utgoing Payments A manually).
Return to %endor (12<) ("ptional)
'se
6n this a&ti,it$4 $ou /ill #isose of the in,entor$ .$ returning it to the ,en#or. Do not ro&ess an$
of the other a&ti,ities in this #o&ument after running this e0ternal ro&ess.
Procedure
7sing the master #ata from this #o&ument4 &omlete all the a&ti,ities #es&ri.e# in the Business
Process "ocumentation of the s&enario* /eturn to Bendor (1'6).
Stoc= >andling7 Scrap and 1loc=ed Stoc= (121) ("ptional)
'se
6n this a&ti,it$4 the returne# material &an .e .lo&2e# or s&rae#.
Procedure
7sing the master #ata from this #o&ument4 &omlete all the a&ti,ities #es&ri.e# in the Business
Process "ocumentation of the s&enario* Stoc, Candling* Scrap and Bloc,ed Stoc, (1'1).
Re)or= Processing (Stoc=4Manu$actured Material) (191)
("ptional)
'se
1his ro&ess fo&uses on re/or2 a&ti,ities4 an# material ostings after ro#u&tion e0e&ution for
the original material (in&lu#ing goo#s re&eit of the ro#u&t)4 /ith an a##itional re/or2 ro#u&tion
or#er.
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Procedure
7sing the master #ata from this #o&ument4 &omlete all the a&ti,ities #es&ri.e# in the Business
Process "ocumentation of the s&enario* /e4or, Processing (Stoc,AManu+actured Material)
(1%1).
Sales7 Period .nd Closing "perations (2?2) ("ptional)
'se
1his s&enario #es&ri.es the &olle&tion of erio#i& a&ti,ities4 su&h as #a$ en#ing a&ti,ities4 or legal
reEuirements li2e 6ntrastat an# E0trastat reorting.
Procedure
7sing the master #ata from this #o&ument4 &omlete all a&ti,ities #es&ri.e# in the Business
Process "ocumentation of the s&enario* Sales* Period End Closing )perations (2(') ('haters
/e3ie4 Sales "ocuments bloc,ed +or billing4 /e3ie4 Billing "ue .ist4 /e3ie4 .og o+ collecti3e
in3oice creation an# /e3ie4 .ist Bloc,ed (+or accounting) Billing "ocuments).
< &ppendi/
<!1 Reversal o$ Process Steps
6n the follo/ing se&tion4 $ou &an fin# the most &ommon re,ersal stes4 /hi&h ena.le $ou to
re,erse some of the a&ti,ities #es&ri.e# re,iousl$ in this #o&ument.
Create Return "rder
Transaction code (S&P 5'I)
;A0!
Reversal* "elete Sales "ocument
Transaction code (S&P 5'I) ;A02
1usiness role Sales A#ministrator
1usiness role menu Sales Sales )rders Sales )rder Processing
Cange Sales )rder
Comment 'hoose the menu Sales "ocument "elete.
Create Return Delivery and Post 5R
Transaction code (S&P 5'I)
;@0!-
Reversal* "elete "eli3ery
Transaction code (S&P 5'I) ;@02-
1usiness role "arehouse 'ler2
1usiness role menu :areouse Management Sipping )utbound
"eli3ery Cange "eli3ery
Comment 'hoose the menu )utbound
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&ssign Serial 3um,er
Transaction code (S&P 5'I)
;@02-
Reversal* Edit Serial Number
Transaction code (S&P 5'I) ;@02-
1usiness role "arehouse 'ler2
1usiness role menu :areouse Management Sipping )utbound
"eli3ery Cange "eli3ery
Comment
Post 5oods Issue
Transaction code (S&P 5'I)
;@02-
Reversal* /e3erse 1oods 5ssue$
Transaction code (S&P 5'I) ;@09
1usiness role "arehouse 'ler2
1usiness role menu :areouse Management Sipping )utbound
"eli3ery Cange 1oods 5ssue +or "eli3ery Note
Comment
1illing
Transaction code (S&P 5'I)
;>04
Reversal* Cancel Billing document
Transaction code (S&P 5'I) ;>!!
1usiness role %illing A#ministrator
1usiness role menu Sales Billing Cancel Billing "ocument
Comment Go to transa&tion ;>!!4 enter the rele,ant .illing
#o&ument num.er4 &hoose Enter an# sa,e $our result.
An in,oi&e &an&ellation #o&ument has .een &reate#
.alan&ing the original in,oi&e.
<!2 S&P .RP Reports
'se
1he ta.le .elo/ lists the reorts that $ou &an use to o.tain a##itional information on this
.usiness ro&ess.
Hou &an fin# #etaile# #es&ritions of the in#i,i#ual reorts in the follo/ing %PD
#o&uments4 /hi&h ro,i#e a &omrehensi,e &omilation of all imortant reorts*
>inan&ial A&&ounting* S6P E/P /eports +or 6ccounting (221)
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@ogisti&s Pro&esses* S6P E/P /eports +or .ogistics (222)
-ote that the #es&ritions of some reorts4 that are an in#isensa.le art of the ro&ess flo/4
ma$ .e lo&ate# #ire&tl$ in the se&tion /here the$ .elong.
Reports
Report title Transact
ion code
(S&P
5'I)
1usiness role
(381C)
1usiness role
menu (381C)
Comment
@ist of Sales
5r#ers
;A08 Sales 3anager
(SAPI-%PRISA@
ESPERS5--3)
Sales Sales
)rders
/eports .ist
o+ Sales )rders
A list of all sele&te#
sales or#ers is
#isla$e#.
@ist %illing
Do&uments
;>08 Sales 3anager
(SAPI-%PRISA@
ESPERS5--3)
Sales Sales
)rders
/eports .ist
Billing
"ocuments
A list of all sele&te#
.illing #o&uments is
#isla$e#.
6n&omlete SD
Do&uments
;.02 Sales 3anager
(SAPI-%PRISA@
ESPERS5--3)
Sales Sales
)rders
/eports .ist
o+ 5ncomplete
Sales )rders
A list of all in&omlete
#o&uments on the
.asis of the se&ifie#
sele&tion &riteria is
#isla$e#.
Returns 3'=3 Sales 3anager
(S6PDNBP/DS6.
ESPE/S)NAM)
Sales Sales
Per+ormance
Material S5S*
Material
/eturns7
Selection
3aterial Anal$sis
Return
're#it 3emos 3'=7 Sales 3anager
(SAPI-%PRISA@
ESPERS5--3)
Sales Sales
Per+ormance
Material S5S*
Material Credit
Memos7 Selec$
3aterial Anal$sis
're#it 3emos
<!2 'sed 0orms
Common 0orm
3ame
0orm Type 'sed in
Process Step
"utput Type
Technical 3ame
5r#er
'onfirmation
Smart>orm 'reate Return
5r#er
%A00 H%AAISD5R'
Deli,er$ -ote Smart>orm 'reate Return
Deli,er$ an#
Post GR
@D00
H%AAISDD@-
%ill of @a#ing Smart>orm 'reate Return
Deli,er$ an#
Post GR
H%@!
H%AAISD%@D
Sales 6n,oi&e Smart>orm %illing RD00 H%AAISD6-;
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