It begun with a vision, a vision of unparallel progress and unmatched excellence true to the spirit of the era!

November 7th 1959, Paistan witnessed an event that would change the wa! we baned forever" It was not #ust the
inauguration of $%&'s first branch at I"I" (hundrigar) it was also the birth of the culture of service, a culture of
innovation and a culture of financial excellence!
%! *une 19+,, shortl! after six months of opening its doors to the public, $%& had branches in-
Karachi
Dacca
Lahore
Lyallpur
Chittagong and Narayanganj
In 19+., $%& became the first ban in Paistan to have a branch overseas/ on 0illiam 1treet in &ondon, $nited
2ingdom" 3rue to our promise of providing service and care be!ond the ordinar! to our customers, $%& and 4ou have
had a histor!" 3he first saving scheme for school going children was launched as earl! as 19+, or the formation of
Paistan's first 1taff (ollege of emplo!ees in 19+5, $%&, through the motivation of its staff and the trust of its
customers, continued to grow at a spectacular pace" In 19+7, $%& had hit the dawn on information in terms of
technolog!, b! introducing computer baning to Paistan and in 1971, $%& once again paved the wa! b! launching .
online branches in 2arachi" 3he newl! formed state of Paistan was witnessing the boom of industries and commerce
6 cannoned b! a ban that believed in the potential growth of Paistan" 1mall wonder then, b! 1977, $%& had a
pledged economic department, had ac8uired two international bans" $%& also launched supervised credit and small
loan schemes for small to medium si9ed firms as well as agriculture and had made for itself, a strong international
presence for we had branches in 5 continents"
3hroughout its histor!, $%& has ept pace with/ and often exceeded the changing needs of changing times" 2eeping
the tradition of innovation alive, $%& introduced Paistan's first credit card, the $NI(:;< in 7,'s and left its mar b!
launching the Pa ;upees traveler che8ues in 1971" 1ta!ing true to its roots, $%& was also the first ban to have an
Islamic baning division and the first to introduce e/baning facilities at =a##"
In the 199,'s the government of Paistan decided to change the face of baning b! creating a blueprint to privati9e
$%&" :t this point, financial experts were called on board to set the ban bac on course, and with implementation of
relevant changes, the government privati9ed the ban in the !ear >,,> 6 %est wa! and :l :!aan collaborated,
forming the cornerstone for the $%& of tomorrow"
3oda!, $%& opens its e!es to a new vision ever! da!, a vision of resurgent excellence and renewed commitment to
our customers" 5> !ears into our glorious histor! 6 $%& is now part of one of the world's largest financial services
groups"
INTRODUCTION OF
UNITED BANK LIMITED
United Bank Limited was established on 7 November 1959. The first president of
the UBL was Mr. I. I. h!ndri"ar. Most of the bran#hes of Union Bank Ltd. were mer"ed
into UBL to work as UBL$s s!bsidiar% .The head offi#e was at &haka.
UBL is one of the lar"est nationali'ed banks in the #o!ntr%. (ith almost fort% %ears of
"ood standin" to its val!ed #lients) it has stood the test of time) prod!#in" assets of over
*s. 1+1 billion. UBL$s deposits) bein" "!aranteed b% the ,overnment of -akistan) are
1++. se#!re.
UBL has assets of over *s. 1/+ billion) #apital and reserves of over *s. 0.1 billion and a
solid tra#k re#ord of /0 %ears) in addition to the #onvenien#e of over 1/++ bran#hes
servin" thro!"ho!t the #o!ntr% and also at several overseas lo#ations. UBL) with an
inte"rated network of 1/++ bran#hes domesti#all%) with 19 overseas lo#ations) "ives
dire#t a##ess to a #omprehensive ran"e of better bankin" fa#ilities to help it$s #!stomers
monitor their b!siness internationall%.
Some Key Information about the UBL
Date Established November 7, 1959

President Mr. Amar Zafar Khan
Branches (as on !n "##"$ 1419: 1400 domestic, 19 overseas branches
E%&lo'ees (as on !n "##"$ 14000 Em!o"ees
REORGANIZATION OF DOMESTI O!ERATION
In 1923) the or"ani'ational str!#t!re of domesti# operations of the bank was reformed
and de#entrali'ed on the basis of provin#es. 4s a res!lt provin#ial head5!arters were
established at 6ara#hi) Lahore) -eshawar and 7!etta in order to meet the needs of
san#tionin" loans and other fa#ilities to the trade) ind!str% and a"ri#!lt!re of ea#h
provin#e. 4'ad 6ashmir was serrated from N(8- and made separate re"ion.
The 5!ant!m of work immensel% in#reased d!e to the "rowth of e#onomi# a#tivities and
phase of ind!striali'ation and other #han"e in -!n9ab and :ind. It was also #onsidered
ne#essar% to improve the 5!alit% of advan#es and to e;pedite the re#over% pro#ess of the
loans and advan#es. Beside above the e#onomi# #ondition of the #o!ntr% also #han"ed
d!e to privati'ation poli#%) establishment of a n!mber of new private banks as well as
e;pansion for operations b% the forei"n trade and banks in ma9or #ities.
8or above #han"es) hi"h power #ommittees #onstit!ted b% the ,ovt.) whi#h
re#ommended str!#t!ral) and other reforms) the details of whi#h are re#eived
from -akistan bankin" #o!n#il are follows<
FORMATION OF REGIONAL "EAD#UARTERS
The provin#ial #hiefs of -!n9ab) :ind) N(8-) and Bal!#histan are #eased to f!n#tion and
in their pla#e nine re"ional #hief e;e#!tives started f!n#tionin" in the nine ma9or #ities.
The new se"mentation of UBL$s bran#hes on the basis of re"ions #an be looked from the
followin"<
!RO$INE %ISE REGION ALLOATION
!ro&in'e(Area Re)ion Name
(ind
6ara#hi
&o =%derabad
P!n)ab Lahore
&o 8aisalabad
&o M!ltan
&o Islamabad
N*FP -eshawar
Bal!chistan 7!etta
A+ad Kash%ir M#$afarAbad

Dome*ti' Net+or, of Mu-tan Re)ion
Mu-tan Re)ion ../Bran'he*
=ead >ffi#e 1
M!ltan /2
Bahawalp!r 02
&era ,ha'i 6han 03
*ahim ?ar 6han 01
:ahiwal 02
@ehari 01
COMMUNIT, (ER-ICE(
UBL is #ommitted to the welfare of -akistan. It lends to farmers for the p!r#hase of
tra#tors) s!perior 5!alit% seed and fertili'ers. UBL f!rther fosters the individ!al welfare
and well bein" of the #ommon man b% lendin" ho!se b!ildin" finan#e and loans to set !p
small b!sinesses. UBL has pla%ed a leadin" role in the dissemination of omp!ter
Te#hnolo"% in -akistan and is dedi#ated to the promotion of sports.
4"ri#!lt!ral Loans
:mall B!siness :#heme
UBL omp!ter Trainin" Instit!te
:taff olle"es of UBL
UBL :ports omple;
AGRIULTURAL LOANS
UBL$s a"ri#!lt!ral loans on eas% terms and #onditions to smallAs#ale land ownin"
farmers boost the #o!ntr%$s e#onom% and %ield "reener harvests. UBLenables farmers to
b!% "ood 5!alit% seeds) fertili'ers) pesti#ides and a"ri#!lt!ral implements.
SMALL BUSINESS S"EME
Under the :mall B!siness :#heme) UBL is providin" loans on eas% terms to those who
wish to set !p their own smallAs#ale b!siness. This s#heme is aimed at spreadin"
prosperit% in the #o!ntr% b% red!#in" !nemplo%ment. 4s more and more people start
their own ind!strial !nits) the #o!ntr% will move steadil% towards e#onomi# selfArelian#e.
UBL OM!UTER TRAINING INSTITUTE
UBL is a pioneer in the #omp!teri'ation of bankin" in -akistan) and now pla%s a leadin"
role in the dissemination of omp!ter Te#hnolo"% in -akistan and is pro!d to be a part of
the ,overnment$s omp!ter Litera#% -ro"ram aimed at preparin" the %o!n"er "eneration
to meet the #hallen"es of tomorrow.
UBL) the leadin" !ser of omp!ter Te#hnolo"% in the Bankin" :e#tor has set !p most
modern fa#ilities at M!'affarabad) 4'ad 6ashmir) and :heikh!p!ra for impartin" trainin"
to the ed!#ated %o!th !nder the ,overnment$s omp!ter Litera#% -ro"ram. These #enters
are e5!ipped with state of the art hardware and a!dioAvis!al aids and are manned b%
e;perien#ed professionals.
STAFF OLLEGES OF UBL
The UBL has three staff #olle"es) whi#h are "eneratin" bankin" trained personnel. These
#olle"es are at 6ara#hi) Lahore and *awalpindi) established in 193/) 1972 and 1977
respe#tivel%. These staff #olle"es are providin" fa#ilities of trainin" to the emplo%ees of
the bank so as to meetin" the "rowin" need of the bankin" field and #opin" with the
#han"in" environment of the #o!ntr%.
UBL S!ORTS OM!LE0
In addition to providin" professional bankin" servi#es) the bank #ontin!ed to pla% an
important role in the promotion of sports in the #o!ntr%. Towards this end) the bank has
alread% #onstr!#ted a bi" sports #omple; in 6ara#hi) where all t%pes of fa#ilities for
sports like #ri#ket) ho#ke% and flood li"ht #o!rts for tennis and basketball have been
provided.
CON(UMER BANKIN.
UTILIT1 BILL OLLETION
B UBL has over 10++ bran#hes #olle#tin" ele#tri#it%) "as) telephone and (4:4) and
other !tilit% bills like demand noti#e for telephone #onne#tion d!rin" b!siness ho!rs.
B 4lmost all the bran#hes have spe#ial !tilit% bills #olle#tion #o!nters with s!nAshelters
and drinkin" water.
B :eparate booths for !tilit% bill #olle#tion are available at all ma9or #ities for the
#onvenien#e of the p!bli#.
B Bran#hes in all ma9or #ities have ele#troni# bill #olle#tion ma#hines. 4nd nowAaA
da%s UBL mana"ement is tr%in" to la!n#h onAline bankin" s%stem in all over
the -akistan. 8or this p!rpose some of the bran#hes have been e5!ipped with this onA
line fa#ilit%.
B 8or the #!stomers$ #onvenien#e) UBL a##epts #he5!es for pa%ment of !tilit% bills.
DIS"2 T$ LIENSE FEE OLLETION
UBL is one of the main #olle#tin" a"ents of -T@ #olle#tion fee for iss!an#e of
li#ensesCrenewal of li#enses at its a!thori'ed bran#hes all over the #o!ntr%.
!LS 3 SA$ING AOUNT
UBL offers -L: :avin"s 4##o!nt that #an be opened with an initial deposit of *s.
1+)+++. The share of profit is #redited halfA%earl% to the -L: :avin" a##o!nts and is
#al#!lated on monthl% balan#e. &epositors #an withdraw their savin"s b% presentin"
#he5!es at the parti#!lar bran#h of UBL d!rin" bankin" ho!rs. B!t !nder the new private
mana"ement ea#h savin" a##o!nt holder #an withdraw his amo!nt in a week.
!LS UNI3SA$ER AOUNTS
!LS UNI 3 SA$ER a##o!nts are :pe#ial -L: A savin" a##o!nt with several b!iltAin
spe#ial feat!res and benefits for the depositors. -rofit is #al#!lated on a dail% prod!#t
basis<
!LS 3 TERM DE!OSITS
UBL offers the followin" most attra#tive and hi"hl% profitable deposit s#hemes to s!it the
#!stomers$ re5!irements. &eposits are f!ll% se#!re and %o! earn hi"h profits. &eposit
period alon" with Indi#ative profit rates are shown below<
De'-aration of Rate* of !rofit* on !LS Term
Rate* in .445 after !ri&ati6ation
!erio7 !rofit Rate
5 month* .894:
/ 1ear* 5894:
PRODUCT( AND (ER-ICE(
The bank provides its #!stomer vario!s prod!#ts D servi#es) to #ater their need of
investments and other so#ial or b!siness re5!irements. These -rod!#t D :ervi#es offered
b% the bank are as follows<
UNIZAR
8ollowin" t%pe of UNIEF* a##o!nts are available<
!rrent
:avin"s
:pe#ial noti#e
Term deposit a##o!nts
&eposits #an be maintained in U:G) and other #!rren#ies like ?en.
?o!r UNIE4* a##o!nt is<
A 8reel% #onvertible.
A Fasil% transferable.
A 8ree from all e;#han"e #ontrol re"!lations.
A (orldwide a##ess with the fle;ibilit% to operate internationall% with
real #onvenien#e.
A Take advanta"e of the appre#iation of forei"n #!rren#%.
A (ithdrawal of f!nds witho!t an% restri#tions.
A 8ree from all e;#han"e #ontrol restri#tions.
A The de#lared rates of profit on UNIE4* deposits for disb!rsement for the half %ear 0+A
+3A1+++ is as follows<
SMALL BUSINESS S"EME
Under the :mall B!siness :#heme) UBL is providin" loans on eas% terms to those who
wish to set !p their own smallAs#ale b!siness. This s#heme is aimed at spreadin"
prosperit% in the #o!ntr% b% red!#in" !nemplo%ment. 4s more and more people start their
own ind!strial !nits) the #o!ntr% will move steadil% towards e#onomi# selfArelian#e.
The ta; des#riptions on the UNIE4* a##o!nt<
Ta; Ty<e :
In#ome fa; Nil
(ealth ta; Nil
(ithAholdin" ta; Nil
Eakat ded!#tion Nil
The #!stomers #an open a UNIE4* a##o!nt with forei"n #!rren#% notes or a forei"n
remittan#e in the form of<
&rafts)
he5!es)
Mone% orders)
Mail transfers)
Tele"raphi# Transfers)
Travelers he5!es)
8.F.B.s.
&.B.s.) s!b9e#t to r!les.
UNIARD
UNI4*& is valid thro!"ho!t -akistan and is a##epted b%<
4irlines
-resti"io!s hotels
=ospitals
Lar"e s!per markets
-etrol stations
-resti"io!s stores
*esta!rants
:!permarkets
(ith UNI4*& there is no hassle of pa%in" bills and #o!ntin" #ash. H!st si"n the bills
and take %o!r leave.
UBL is the pioneer in introd!#in" redit ard !lt!re in -akistan.
The UNI4*& is like passport to #arefree en9o%ment.
UNI4*& saves mone% of the holder< the holder of the UNI4*& have a re#ord of all
the e;pendit!res.
UNIAS"
UBL offers %o! a selfAservi#e bankin" fa#ilit% #alled UNI4:=. ?o! #an obtain
UNI4:= #ards and !se the 4!tomated Teller Ma#hines) whi#h are installed) at
#onvenient lo#ations #alled ash points.
?o! #an avail the followin" selfAservi#e bankin" fa#ilities
Balan#e In5!ir%
Mini :tatement
ash (ithdrawal
onfidential -ersonal Identifi#ation N!mber I-INJ ens!res that onl% the holder #an !se
%o!r 4TM ard.
The -IN prote#ts a"ainst mis!se in #ase of #ard is lost. !stomers #an #han"e their -FNT
an%time the% want.
!stomers #an spe#if% fle;ible weekl% withdrawal limits.
!stomer #an withdraw %o!r weekl% limit in one "o) or in m!ltiple
installments. !stomers #an !se UNI4:= ards at UBL ashApoints lo#ated in the
followin" #ities<

ity
a*h !oint*
Islamabad =
*awalpindi .
6ara#hi .
U4F >
Bahrain
5


RU!EE TRA$ELLER "E#UE
UBL offers the fa#ilit% of the *!pees Traveler he5!e. UBL *!pee Travelers he5!es
are the ideal and safest wa% of #arr%in" #ash when travelin" an%where in -akistan.
Used for #ond!#tin" da%A toAda% b!siness.
No #ommission is #har"ed from the p!r#haser.
No e;#ise d!t% on p!r#hase.
Fas% to obtain and en#ash from all desi"nated 05+ bran#hes of UBL8
4##eptable all over -akistan.
,ood !ntil !sed and have !nlimited life.
Fasil% transferable like an order #he5!e.
"A!TER NO8 .
DE!OSIT DE!ARTMENT
DE!OSITS DE!ARTMENT
&eposits a#t as a ba#kbone of bank. It is the lifeblood of ever% bank. These deposits are
so!r#e of "eneratin" in#omes for the bank and for the "eneral p!bli# to meet the finan#ial
needs. The s!ppl% of mone% in #ir#!lation is also affe#ted b% the amo!nt of loans and
advan#es iss!ed b% the bank. The primar% e#onomi# f!n#tion of the #ommer#ial bank is
to re#eive the s!rpl!s savin" mone% from the "eneral p!bli#) individ!als) firm)
instit!tions) p!bli# ho!ses and #ompanies and to pa% the #he5!es drawn !pon the bank.
The bank a##epts the deposits at a low rate of interest and lends it at hi"her rate of
interest) the differen#e between the lendin" and a##eptin" rate is the :o!r#e of in#ome for
the bank. 6eepin" in view the above fa#tors UBL offers the followin" t%pes of a##o!nts<
1J !rrent 4##o!nt
1J :avin" 4##o!nt
0J 8i;ed 4##o!nt
The #lassifi#ation of the deposits in to #!rrent) savin" and fi;ed a##o!nts is mainl% on the
basis of d!ration and p!rpose for whi#h the a##o!nt is maintained at a bank
URRENT AOUNT
!rrent a##o!nt is r!nnin" a##o!nt be#a!se) #!stomer #an withdraw deposited amo!nt at
an% time) whenever he feels need. The #!stomer #an withdraw witho!t an% prior noti#e to
the bank. The bank has to pa% the #he5!e provided within the limits of the a##o!nt
balan#e. The main thin" is that bank does not pa% an% kind of interest on #!rrent a##o!nt.
The bank #annot invest the deposited amo!nt !nder #!rrent a##o!nt headin") be#a!se of
the fear of withdrawal. Bank has to keep with it a hi"her reserve ratio to meet the needs
of the #!rrent a##o!nt holders.
SA$ING AOUNT
:avin" 4##o!nt is an important so!r#e of f!nds for the bank. The p!rpose of this a##o!nt
is to attra#t the small savin" of the "eneral p!bli#. Normall% workers) s#hoolbo%s and
emplo%ees of the or"ani'ations !se the savin" a##o!nt fa#ilit%. UBL also provides this
fa#ilit% to the "eneral p!bli# a"ainst a #ertain rate of interest. The new name of this
a##o!nt is now a da% is -L:A:avin" 4##o!nt. If a #!stomer wants to withdraw a lar"e
s!m of mone% Iabove 15+++J) he will have to "ive a noti#e of 7 to 1/ da%s in writin" to
the bank. :avin" a##o!nt deposits provide a #han#e to the bank to invest safel%) be#a!se
#!stomer #an withdraw small amo!nt of balan#e.
FI0ED OR TERM DE!OSITS
8i;ed or Time deposits a##o!nts are the ma9or so!r#e of the #apital for investment for the
bank and #annot be withdrawn as in #ase of the #!rrent a##o!nt. The amo!nt deposited
#an be re#eived ba#k after a #ertain spe#ified period of time. The rate of interest paid on
fi;ed &eposits is normall% hi"her than savin" &eposits. The rate of interest also varies
d!e to time period. 4fter the e;pir% of the period the #!stomer presents the re#eipt to
bank and re#eived the amo!nt in #ash or bank added in the #!stomer a##o!nts as a"reed
between bank and #!stomer.
O!ENING OF T"E NE% AOUNT
4 #!stomer #an open the followin" three t%pes of a##o!nts<
1J -L:A:avin" 4##o!nt
1J !rrent 4##o!nt
0J 8i;ed 4##o!nt
?@ O<enin) of *a&in) A''ount
:avin" a##o!nt is also divided into two t%pes f!rther)
I. Individ!al savin" a##o!nt
II. Hoint :avin" 4##o!nt
I8 O<enin) of In7i&i7ua- Sa&in) A''ount
4n individ!al person #an open this t%pe of a##o!nt. UBL has defined the followin"
pro#ed!res for the openin" of individ!al savin" a##o!nt<
Si)nature *<e'imen 'ar72 the bank to "et a!thori'ed si"nat!re of the #!stomer as
spe#imen for avoidin" an% f!t!re dis#repan#% "ives !stomer.
A''ount o<enin) form) when a #!stomer #omes to open the new a##o!nt in the bran#h
he is "iven a printed form) to be filled b% him. 4##o!nt openin" form #onsists of f!ll
name) address) and date of birth) o##!pation) telephone n!mber) and N.I.&. #ard n!mber.
Guarantee7 by the e;i*tin) a''ount ho-7er2 when the new a##o!nt holder f!lfills all the
re5!irements then he is asked to "ive some e;istin" a##o!nt holder "!arantee) so that in
f!t!re the new a##o!nt holder ma% not fra!d with the bank.
II8 O<enin) of Aoint Sa&in) A''ountB
>penin" pro#ed!re for the 9oint savin" is same as in #ase of individ!al savin" a##o!nt.
H!st the differen#e is in the a##o!nt openin" form.
:i"nat!re spe#imen #ard is also !sed for the same p!rpose as for the individ!al savin"
a##o!nt) to avoid f!t!re dis#repan#%.
4##o!nt openin" form) 9oint savin" openin" from has same information more than one
time be#a!se more than one person fills this form to open the a##o!nt. Briefl% is that no
oneCsin"le person #an open this a##o!nt) as a res!lt it is #alled 9oint savin" a##o!nt.
Ru-e* an7 on7ition* for Sa&in) A''ountB
The a##o!nt openin" person knows the r!les and #onditions.
This a##o!nt #an be opened onl% with initiall% *s. 1++ not less than this amo!nt.
1J -L:A :avin" a##o!nt ma% be opened b%Cin the name of individ!al or 9ointl%)
or b% #haritable instit!tions or provident f!nds or other f!nds) asso#iations)
so#ieties and firms or #l!bs.
1J 8or openin" of this a##o!nt appli#ation has to s!bmit on the pres#ribed form
b% the bank.
0J !stomers #an deposit mone% in his a##o!nt b% !sin" pa%AinAslip.
/J !stomer m!st #he#k the si"nat!re of two offi#er of the bank on the deposit
slip.
5J (ithdrawal) depositor #an$t withdraw more than his balan#e or one 5!arter.
4t least 7 da%s noti#e m!st be "iven to bank for withdrawal p!rposes.
3J Bank #an$t responsible for a #he5!e) whi#h has been paid prior to re#eipt of
written instr!#tions from the drawer #o!ntermandin" pa%ment.
7J The bank will take #are to see that #redit and debit entries are #orre#tl%
ad9!sted) b!t if an% mistake is b% the depositorCwithdrawer than bank will not
responsible for the loss.
2J If the a##o!nt is #losed the !n!sed #he5!es m!st be ret!rned to the bank for
the #an#ellation and the balan#e amo!nt) if an% m!st be withdrawn.
9J The profit or loss on the balan#e d!e at the time of death will be paid when
bank will de#lare its profitCloss for the half %ear.
1+J &eath of a##o!nt holder) in absen#e of an% instr!#tions the #redit balan#e
o!tstandin" in an% 9oint a##o!nt in the name of two or more persons will be
pa%able to the s!rvivors.
11J The bank to the a##o!nt holders will s!ppl% statement of a##o!nt ever%
5!arter.
11J 4mendments of r!les) the bank have a ri"ht to amend) alter or add to an% of
these r!les with or witho!t noti#e to the a##o!nt holders.
.@8 O<enin) Of urrent a''ount
4 person) b!sinessman and or"ani'ation #an open the followin" t%pes of #!rrent a##o!nt.
I. Hoint !rrent 4##o!nt
II. Individ!al !rrent 4##o!nts
III. :ole proprietorship !rrent 4##o!nt
I@. -artnership !rrent 4##o!nt
I8 Aoint urrent A''ount
More than one person #an open 9oint #!rrent a##o!nt. Minim!m balan#e of this a##o!nt is
*s.l+) +++ appro;. If a 9oint holder dies then bank holds the a##o!nt and refers #ase to the
#o!rt.
A''ount o<enin) form) this appli#ation form is divided into two sides and both sides
have same information whi#h are details of si%nator" &A, '(, name, occ#ation,
nationa!it", !ace and date of birth, nationa! identit" card n#mber, b#siness address,
em!o"er no. Etc.
II8 In7i&i7ua- urrent A''ount
>nl% one person #an open individ!al #!rrent a##o!nt. Minim!m balan#e in this #ase is
15++) if the balan#e in the a##o!nt is less than this limit than bank sends a statement to
a##o!nt holder to maintain the minim!m balan#e. 8or withdrawal) #he#kbook is iss!ed
and !sed no other instr!ment is !sed or a##epted b% the bank. -ro#ed!re for openin" this
a##o!nt is also same as in -L:A:avin" a##o!nt 9!st the differen#e is in openin" form
information) re5!ired b% the bank.
III8 So-e !ro<rietor*hi< urrent A''ount
In sole proprietorship or"ani'ation a person invests his #apital and devotes f!ll time to his
b!siness. :ole proprietor opens this a##o!nt. Minim!m balan#e that re5!ired in this
a##o!nt is *s. 1+++. 4ll the profit paid on balan#e will "o to the sole proprietor onl%.
The a##o!nt openin" form of this a##o!nt is different than others be#a!se this form is
filled in the name of the or"ani'ation. The name of proprietor. -la#e and &ate of birth)
Nationalit%) -assport n!mber and National Identit% ard n!mber) have to mention on this
form.

Do'ument* ReCuire7
8ollowin" do#!ments #ertified #opies are re5!ired with the appli#ation<
aJ Most re#ent set of 4##o!nt
bJ !rrent M!ni#ipal Li#ensee
#J ommer#ial *e"istration ertifi#ate.
I$8 !artner*hi< urrent A''ount
-artnership #!rrent a##o!nt #an be opened with the name of -artnership ompan%.
Before openin" of partnership a##o!nt shareholders has to de#ide that how man% partners
have ri"ht to si"n on #he5!e. The pro#ed!re is same for openin" s!#h a##o!ntK the
differen#e is in the a##o!nt openin" form. 4##o!nt openin" form shows the name in f!ll)
nat!re of b!siness) prin#ipal pla#e of b!siness) address) lo#ation) and telephone n!mber)
tele; n!mber. 4fter that this form is divided into fo!r sides with the name of 4.B..&.
and showin" the same information mentioned earlier.
Ru-e* an7 on7ition*
1J Bank #an #lose Cdown an% a##o!nt at an% time !pon /2 ho!rs write noti#e) after the
openin" of the a##o!nt.
1J The a##o!nt n!mber sho!ld be mentioned on all #orresponden#e with the bank when
deposits or withdrawals are made.
0J The a##o!nt holder m!st maintain the minim!m balan#e re5!irement that is *s<
1+++.
/J 4fter si;Amonth bank ref!se the pa%ment of the #he5!es Ipost dated #he5!esJ.
5J Bank will not make pa%ment if #he5!e is made !na!thori'ed.
3J 4##o!nt holder who is !nable to si"n) he will affi; his leftAhand th!mb.
7J The #he5!e amo!nt sho!ld not e;#eed to balan#e of a##o!nt.
2J 4n% person openin" a #!rrent a##o!nt is deemed to have read) !nderstood and bo!nd
b% the bank r!les and #onditions of #!rrent a##o!nt.
CHAPTER NO. 3
ACCOUNTS DEPARTMENT
ACCOUNT( DEPARTMENT
It is said that a##o!nts department is the ba#kbone of the bank. It pla%s a vital role in
performin" different bankin" f!n#tions. The a##o!nts department atUBL =!ssain 4"ahi
bran#h is performin" its f!n#tion man!all%. &ifferent books of a##o!nts relatin" with
other departments are maintained here. (ith the help of these books of a##o!nts)
a##o!ntant prepares monthl%) 5!arterl%) semiAann!all% and %earl% finan#ial statements.
The workin" in a##o!nts department mainl% depends !pon vo!#her s%stem. 8or ea#h and
ever% transa#tionAtakin" pla#e in the bank vo!#hers are prepared and thro!"h these
vo!#her #ontra entries are passed !nder different heads.
FUNTIONS OF AOUNTS DE!ARTMENT
The a##o!nts department performs the followin" f!n#tions<

IaJ To prepare and maintain the vo!#hers.
IbJ To maintain and !pdate the led"ers for term deposits.
I#J To !pdate "eneral led"er.
IdJ To prepare different periods statements.
$ou'her*
Fa#h and ever% transa#tion in the bank is made thro!"h vo!#hersK the final pla#e is
a##o!nts department for re#ordin" these vo!#hers. >ffi#er in the a##o!nts departments
arran"es these vo!#hers a##ordin" to heads of a##o!nts. These vo!#hers are of two
t%pes<

1. &ebit @o!#hers
1. redit @o!#hers
These two vo!#hers are a"ain #lassified into three followin" t%pes of vo!#hers<
I. ash @o!#her
II. learin" @o!#her
III. Transfer @o!#her
4ll the dail% transa#tion in #ash) transfer and #learin" is done thro!"h these vo!#hers. 4
sheet is prepared on whi#h all the vo!#hers) passed d!rin" an% one workin" da% are
#onsolidated and s!mmari'ed. This sheet is #alled s!pplementar% sheet. It provides help
in preparin" ash Book.
There are two t%pes of s!pplementar% sheets<
Debit Su<<-ementary SheetB
In whi#h all debit ash @o!#her) learin" @o!#her) Transfer @o!#her are in#l!ded.
re7it Su<<-ementary SheetB
In whi#h all #redit ash @o!#her) learin" @o!#her) Transfer @o!#her are in#l!ded.
a*h Boo,
It is maintained to keep the re#ord of dail% re#eipts and dail% paid vo!#hers. ashbook is
#onsisted on the openin" balan#e and the #losin" balan#e of the da%. 8or #orre#t balan#e
of the #ash book there is a need to arran"e all the vo!#hers.
Le7)er For Term De<o*it*
>ne of the f!n#tions of a##o!nts department is to maintain and !pdate the term deposit
led"ers and books man!all%. Term deposit re#eipt or T&* led"er is !pdated after ever%
month for estimation of profit on #!stomer a##o!nts. 4##o!ntant has to prepare different
led"er for all s#hemes of term deposit. (ith the help of T&* the a##o!ntant prepares
provisional led"erC:!mmar% led"er and also statement of provisional e;penses. The profit
after ever% si;Amonth will be the e;pense of the bran#h.
U<7atin) Genera- Le7)er
(hen vo!#hers are re#orded in #ashbook then the balan#e of ea#h head of a##o!nt is
posted to its led"er a##o!nt. There are two main heads of the "eneral led"ers) In#ome
a##o!nt D F;pendit!re a##o!nt. 4ll the a##o!nts fall !nder one of these two main heads.
:eparate led"er re"ister is maintained for ever% head of a##o!nt. In UBL all the dail%
transa#tions in deposits) #ash) #learin") transfer remittan#e) forei"n e;#han"eK advan#es
are performed thro!"h these dail% led"ers. 4##o!nts department Maintains and prepares
the followin" led"ers and books of a##o!nts<
I. &ail% ,eneral Led"er F;penses
II. &ail% ,eneral Led"er In#omesC*e#eipts
III. Monthl% ,eneral Led"er 4ssets
I@. Monthl% ,eneral Led"er Liabilit%
@. &ail% ,eneral Led"er Eonal F;penses
@I. &ail% ,eneral Led"er Inspe#tion e;penses.
@II. &ail% ,eneral Led"er *e"ional F;penses
@III. &ail% ,eneral Led"er 4!dit F;penses
The format of the entire above led"er is appro;imatel% same. ,eneral led"er tells abo!t
4C No.) des#ription) previo!s Balan#e) &r. amo!nt) r. amo!nt and r!nnin" balan#e.
!re<aration of Different Statement*
4##o!nts department prepares these statements)
aJ :tatement of 4ffairs
bJ :tatement of provisional In#ome
#J :tatement of provisional F;penses
dJ :tatement of =ead offi#e 4C
eJ Balan#e #onfirmation BookC*eport
fJ Transfer Book
:tatement of affairs is prepared %earl%) #onsistin" on the details abo!t assets and
liabilities of the bran#h. This statement provides assistan#e in b!d"etin" abo!t bran#h.
:tatement of provisional In#ome and e;pense is prepared monthl%. :tatement of a##o!nt
and balan#e #onfirmation is sent to a##o!nts holders.
LOKERS
UBL is also providin" lo#kers fa#ilities to its #!stomers. The a##o!nt department also
maintains the re#ord abo!t lo#kers. The basi# p!rpose of lo#ker is to provide safe #!stod%
to #lient$s val!able ornaments) 9ewelr% or do#!ments. 4lmost in all bran#hes) Lo#kers are
available in different si'es at different rates. 8or availin" this opport!nit%) #!stomer has to
open his a##o!nt in the same bran#hCbank.
Lo',er O<eratin) !ro'e7ureB
Bank provides an appli#ation form to the appli#ant who needs to operate a lo#ker in the
bran#h. This appli#ation form #ontains all r!les and re"!lation re"ardin" to obtain a
lo#ker. :pe#imen si"nat!re #ard is also filled in si"ned b% the appli#ant. Bank assi"ns a
password to their #!stomer for se#re#%. Fa#h lo#ker has d!pli#ate ke%s. >ne ImasterJ ke%
is kept b% the bank) and the other b% the #!stomer. In #ase of openin" an% lo#ker) first of
all master ke% is applied and then the #!stomer ke%. If the lo#ker has been obtained
9ointl% then at the time of the openin") the person si"ned the appli#ation form) sho!ld be
presented there otherwise) the bank will not allow to operate the lo#ker. Bank offi#er has
to maintain the followin" re"ister for re#ord keepin" p!rposes of lo#ker.
I. Lo#ker *e"ister
II. >peration *e"ister
III. 6e% &eposit *e"ister
:afe deposit lo#ker fee is re#overed in advan#e or at the start of the %ear) halfA%ear or
5!arterl%.
Ty<e* of Lo',er
There are basi#all% three t%pes of lo#ker at UBL that are as !nder<
T?-F: >8 L>6F*: *4TF: >8 L>6F*:
-er 4nn!m
:mall *s. 11++
Medi!m *s. 12++
Lar"e *s. 0+++
The ke% deposit fee is *s. 3++. -er lo#ker and it is ref!ndable at the time of #losin" an
a##o!nt the breakin" #har"es are *s. 5++ per lo#ker and it is also ref!ndable at the time
of #losin" of a##o!nt) provided there is no breakin".
C/APTER NO0 1
BILLIN. COLLECTION
BILL( DEPARTMENT
This department basi#all% deals in bills) whi#h #ome in bank for #olle#tion. The bills are
#he5!es) #all deposit) drafts and pa% order. These bills are from o!tstation bran#hes
of UBL or of other banks. This department provides servi#es to #!stomers at low #har"es
to "et their amo!nts from the nearest bran#h.
"EADS OF BILLS
There are two main heads of the bills i.e.

>!tward Bills 8or olle#tion I>BJ
Inward Bill 8or olle#tion IIBJ
Out+ar7 Bi--* for o--e'tion
Bills department re#eives #he5!es or other kinds of bills from its #lients. The #ondition
!nder >!tward Bills for olle#tion is that the #!stomer m!st have his a##o!nt in the
bran#h. This bran#h forwards the #he5!e with s#hed!le or #overin" letter to that bran#h
on whi#h bill is drawn. The #he#kin" offi#er of bills department will #ross the #he5!e
with spe#ial bank stamp before forwardin" the #he5!e to the other bran#h.
Out+ar7 bi--* for 'o--e'tion re)i*ter
>!tward bills for #olle#tion re"ister is maintained in order to deep the re#ords of all bills
for o!tward #olle#tions. This re"ister is !pdated two times) first at time of re#eivin" the
>Bs and se#ondl% at the time when #onfirmation advi#e is re#eived from the other
bran#h) either the #he5!e will be paid or not b% the other bank bran#h. 4fter #onfirmation
of the amo!nt) #onfirmation advi#e is transferred to the sender bran#h. 4fter #onfirmation
of the amo!nt and bills) the a##o!nt of the #!stomer is #redited a"ainst reasonable
#har"es) whi#h is in#ome for the bank.
In+ar7* Bi-- for o--e'tion
These bills #ome to bran#h for pa%ments so bran#h has to verif% these #he5!es) pa%
orders) drafts and #all deposits et#. The part% a##o!nt m!st be opened in that bran#h
whi#h sends it to pa%in" bran#h .The responsibilit% !nder IBs of the bran#h is to verif%
all the bills within three da%s) and sho!ld send the bank advi#e to the ori"inatin" bran#h.
In+ar7 bi--* for 'o--e'tion re)i*ter
Inward bills for #olle#tion re"ister are maintained for f!t!re re#ord p!rposes. are is
made while postin" the amo!nt of bills in the re"ister. Fa#h bill is assi"ned a n!mber
a##ordin" to the re"ister series. Fver% %ear the n!mber starts from one and #ontin!es for
the whole %ear and ne;t %ear a"ain from one and so on.
C/APTER NO0 2
CLEARIN.
DEPARTEMENT
CLEARIN. DEPARTMENT
This department wel#omes the #he5!es and other ne"otiable instr!ments drawn !pon
lo#al bran#hes of other banks. :tate Bank of -akistan has a #learin"ho!se) in whi#h the
bank representative brin"s #he5!es and other Instit!tions and m!t!al #laims of ea#h bank
on other are off set and a settlement is made b% the pa%ments. learin" s%stem is helpf!l
for both the #!stomers and bank in savin" of time) labor and #!rren#% involvement.
!ROEDURE FOR LEARING "E#UES AND INSTRUMENTS
UBL is a member of :B- and has an a##o!nt with :B-. The #learin"ho!se of :B-)
thro!"h whi#h bran#hes forward and re#eive #learin" #he5!es) with a s#hed!le) #ond!#ts
#learin". The #lerk of forwardin" bran#h prepares the s#hed!le and vo!#hers of all the
#learin" #he5!e) whi#h he re#eived on that da% and sends these #he5!es to the #he#kin"
offi#er. he#kin" offi#er passes these #he5!es and vo!#hers b% his initials) endorsement
stamp and bran#h spe#ial #rossin" stamp. lerk posts the #ontra entries of these vo!#hers
in the #learin" re"ister. 4t ever% da% at abo!t 9<+5 a.m. *epresentative of all lo#al banks
are in #learin" ho!se of :B-) to re#eive and forward the #he5!es.
!ROELURE FOR AD$ISING "(O AOUNT
4ll the interAbank ad9!stments will be effe#ted thro!"h => a##o!nt) it will be essential
for the bran#hes to advise head offi#e a##o!nt abo!t ever% transa#tion. The :B- will send
a #onsolidated debitC#redit advi#e to the bran#hes in respe#t of #learin" #he5!es delivered
or re#eived from the bran#hes. The amo!nt of the advi#e will a"ree with total amo!nt
appearin" in the s#hed!le of #he5!es deliveredCre#eived. opies of all advi#e will be sent
to head offi#e. The other bran#hes will not send an% advi#e to head offi#e.
TRANSFER DELI$ER1
Bran#h re#eives the #he5!es and other ne"otiable instr!ments drawn on other bran#hes of
the same bank. Main bran#h of the UBL handles the transfer deliveries of #he5!es. The
same #learin" #he5!e pro#ed!re will be adopted in the transfer deliver% #ase e;#ept both
availin" the fa#ilit% of :B-) In #ase of #he5!e drawn on one bran#h and #olle#ted b%
another bran#h for the #redit of its #onstit!ents the bran#h deliverin" the #he5!es will
send a #onsolidated debit advi#e to the drawee bran#h. lerk maintains the led"er for
transfer deliveries) #opies of all the advi#e will endorse to head offi#e as !s!al.
C/APTER N#0 3
REMITTANCE( DEPARTMENT
REMITTANCE DEPARTMENT
Transfer of mone% or e5!ivalent to mone% from one bran#h to another bran#h of the same
bank is #alled remittan#e. Now it has be#ome an easier and safer method both for the
#lient and banker to transfer their mone% from one bran#h to another within the #it%
or >!tside it%.
!ARTIES IN$OL$ED
In #ase of remittan#es normall% two banks are involved) are as !nder<
Ori)inatin) Ban, Bran'h
It is the bran#h) whi#h iss!ed the instr!ment for remittan#e.
Re*<on7in) Ban, Bran'h
The bran#h that re#eives the instr!ments for remittan#es) also known as drawee$s bran#h<
T1!ES OF REMITTANE
*emittan#es are #lassified into the followin" two t%pes<
1J Inland *emittan#e
1J 8orei"n *emittan#e
?@ In-an7 remittan'e*
It is a transfer of mone% from one bran#h to another bran#h of the same bank within the
same #o!ntr%. In this #ase both the parties will be of the same #o!ntr% and same bank.
MODE OF REMITTANES
United bank limited) !ses followin" t%pes for transfers of mone%<
1J &emand &raft I&&J
1J -a% >rder I->J
0J Mail Transfer IMTJ
/J Tele"raphi# Transfer ITTJ
?8 Deman7 Draft DDD@
4 bank draft is an order instr!ment iss!ed for pa%ment of a #ertain s!m of mone% to a
#ertain person. There are three parties involved<
Dra+erB Iss!in" Bank.
Dra+eeB The bank on whi#h the draft is drawn.
!ayeeB The name of person to whom the pa%ment is to be made.
There are two t%pes of demand draft) whi#h are as follows
aJ && Iss!ed
bJ && -a%able
a@ DD I**ue7
UBL has a standard appli#ation form that m!st be filled in b% the #!stomer for iss!an#e
of &emand &raft.
The && 4ppli#ation 8orm #ontains<
1. 4ppli#ant$s Name
1. 4ppli#ant$s 4ddress
0. :i"nat!re of 4ppli#ant
/. In 8avor of I-a%ee$s NameJ
5. &rawn on IName of &rawee Bran#hJ
3. 4mo!nt in words and fi"!res.
The :e#ond >ffi#er) ash >ffi#er and another a!thori'ed offi#er m!st d!l% si"n this
form. The #he5!e of the showin" the amo!nt of the && is atta#hed with the appli#ation
form. The #lerk prepares the demand draft when all the re5!irements are f!lfilled. 4s a
pre#a!tion) the draft sho!ld be prote#tin" "raphed. In the #ase prote#t "raph is not
available) a s!m of the amo!nt pa%able m!st be written in red ink pre#eded b% the words
LUN&F*M or LN>T >@F*M. It is known as L-rote#tive rossin"M or se#!rit% notation.
&emand draft is then re#orded in the && iss!ed re"ister and #redit advi#e is sent to the
drawer bran#h.
Ban,E* har)e*
The bank re#overs different t%pes of #har"es from the appli#ant on iss!an#e of &&)
in#l!din"<
I. entral F;#ise &!t%
II. ommission
III. Ta;
I@. -osta"e har"es

b@ DD !ayab-e
(hen the bank bran#h re#eives a #redit advi#e iss!ed b% another bran#h and the title of
the advi#e is demand draft then this is #alled the &emand &raft -a%able or the &&
-a%able. -ra#ti#al pro#ed!re re"ardin" to the pa%ment of demand draft) in the United
Bank Limited ma% be s!mmari'ed as follows<
1. 4ll drafts drawn on a bran#h sho!ld be ro!ted thro!"h the ,eneral Led"er
4##o!nts L&raft -a%ableM of the Bills -a%able 4##o!nt. This a##o!nt is #redited
b% the drawer bran#h on re#eipt of the #over in the form of IB4.
1. :i"nat!res sho!ld be verified on all drafts drawn on a bran#h.
0. Normall%) pa%ment of a draft sho!ld be made after re#eipt of a #orrespondin"
#redit advi#e. In #ase the advi#e has not been re#eived) pa%ment sho!ld be
e;e#!ted thro!"h the approval of the Mana"er at the drawee$s bran#h who sho!ld
satisf% himself with re"ard to the a!thenti#it% of the draft in terms of si"nat!res
and otherwise.
/. >n re#eipt of advi#e from the drawee$s bran#h) si"nat!res sho!ld be verified if
the amo!nt of a draft e;#eeds *s.5+++CA
5. The draft when paid sho!ld be marked in the && pa%able re"ister.
E**entia- !re'aution* at the Time of !ayment
I. The instr!ment sho!ld be s#r!tini'ed properl% with re"ard to name) &rawee bran#h)
amo!nt in words and fi"!res prote#t "raphi# and si"nat!res of offi#ers.
II. The pa%ment sho!ld not be effe#ted !nless the pa%ee has been identified to the
satisfa#tion of #on#erned offi#ials at drawee bran#h.
III. F;tra #are sho!ld be e;er#ised if the pa%ee falls in the #ate"or% of nonA#!stomers. It
wo!ld be better if an a##o!nt holder verifies the identit% of the pa%ee) in s!#h #ases.
=8 !ayment Or7er D!O@
4 banker$s -a%ment >rder is an instr!ment drawn b% a banker on himself Impli#it in a
pa%ment order is an !ndertakin" on the part of the banker to pa%) a #ertain s!m of mone%)
on the presentation of the instr!ment. The pa%ment orders are "enerall% iss!ed for an%one
of the followin" pra#ti#al p!rposes<
1. To fa#ilitate all lo#all% pa%able e;penses on a##o!nt of a bank for the reason that s!#h
pa%ments are not e;e#!ted thro!"h #he5!es.
1. 8or the sake of inland and forei"n remittan#es in #ase where the benefi#iaries do
not maintain a##o!nt with the bank.
0. 8or all lo#al pa%ments !nder instr!#tions of the #!stomers for s!ndr% p!rposes like
pa%ment of ins!ran#e premi!m) pa%ments to third parties) #l!b bills) rent and ta;es et#.
The followin" #ontains stepwise pro#ed!ral pres#riptions pertainin" to the iss!an#e and
pa%ment of pa%ment order<
I**uan'e
I. 8or the iss!an#e of pa%ment orders) an appli#ation will be tendered on bank$s
standard form I8A0/J b% the p!r#haser "ivin" his name and address thereof In #ase of
re5!est from the bank$ s #!stomer for the iss!an#e of the pa%ment orders) a letter in this
respe#t) will be obtained "ivin" f!ll parti#!lars of the pa%ee a!thori'in" the bank to debit
the a##o!nt.
II. The #ost of the pa%ment order alon" with an amo!nt of *s.5CA as #ommission
pl!s e;#ise d!t% will be paid on the #o!nter.
III. In #ase of letter of a!thorit%) the total amo!nt i.e. pa%ment order amo!nt)
#ommission) e;#ise d!t% and posta"e) if an%) will be debited to the #!stomer$s a##o!nt as
per bank instr!#tions and #ontra #redit will be passed to Bills -a%able N -a%ment >rders
4##o!nt) #ommission) e;#ise d!t% and posta"e a##o!nt.
I$8 The appli#ation for the iss!an#e of pa%ment order the Mana"erC:e#ond >ffi#er as
the #ase shall si"n I8A0/J ma% be if it is to be iss!ed on bank a##o!nt.
@. The parti#!lars of the pa%ment order shall be inserted on the blank pa%ment order
leaf either thro!"h a t%pin" ma#hine or shall be neatl% hand written !sin" indelible ink.
The a##o!nt shall also be ro!nded off thro!"h a prote#t "raph ma#hine or b% hand on top
of the instr!ment8
@I. :!bse5!entl%) the parti#!lars of ea#h pa%ment order shall be re#orded in pa%ment
orders iss!ed re"ister. The pa%ment order shall be si"ned b% two a!thori'ed offi#ers of
the bank sim!ltaneo!sl% a!thenti#atin" entr% in pa%ment order iss!ed re"ister and after
verif%in" the followin"<
aJ Name) #ode D address of the iss!in" bran#h.
bJ Name of the pa%ee.
#J 4mo!nt in words and fi"!res.
dJ &ate of iss!e.
The amo!nt is ro!nded off on top of the instr!ment either thro!"h prote#t "raph ma#hine
or neatl% b% handAwritin".
@II. 4 stamp #ontainin" the followin" stip!lation shall be affi;ed on the ba#k of ea#h
pa%ment order at the time of iss!e<
*e#eived pa%ment from United Bank Limited as over leaf on.
4##o!nt ofOOOOOOOOOOOOOO
&ate
@III. The pa%ment order) then) shall be delivered to the p!r#haser or to the department
#on#erned a"ainst a#knowled"ment on the reverse side of 8A0/ as well as on the #o!nter
foil of the pa%ment order.
!ayment
I. The pa%ee shall be d!l% identified b% a bank #!stomer or b% Mana"er C :e#ond
>ffi#er in #ase the pa%ment order is presented for #ash pa%ment on the #o!nter and it will
be ens!red that the pa%ment order is properl% re#eipted on its reverse on appropriate
val!e or reven!e stamps.
II. The pa%ment order will then be entered in pa%ment orders iss!ed re"ister after
markin" the date of pa%ment a"ainst the date of iss!e in the #ontra #ol!mns !nder
a!thenti#ation.
III. The pa%ment order will then be passed for pa%ment as per bank instr!#tions.
I@. The pro#ed!re as "iven above will be adopted in #ase of all pa%ment orders
re#eived for pa%ment) e;#ept that !s!al pre#a!tions shall be observed to ens!re that the
bank stands dis#har"ed from the pa%ment in d!e #o!rse.
5@ Mai- Tran*fer DMT@
:ome times a #onstit!ent of a bank wants to transfer f!nds from one a##o!nt to another or
a nonA#onstit!ent wishes to remit f!nds in a parti#!lar a##o!nt maintained at some pla#e
with a bran#h of the bank or when the a##o!nts are transferred from one bran#h to
another bran#h) s!#h amo!ntsCbalan#es areremitted b% means of mail transfer. The
pro#ed!re for iss!an#e of a mail transfer is the same as dis#!ssed for drafts e;#ept that
the appli#ant is provided with a memorand!m for mone% re#eived from him for the
iss!an#e of a mail transfer on a parti#!lar bran#h of the ban). The
pa%ee m#st be an a##o!nt holder I#!stomerJ of the drawee bran#h.
-4?MFNT >8 MT
The pro#ed!re for pa%ment is as follows.
I. >n re#eipt of advi#e from drawer bran#h) the test sho!ld be verified if amo!nt
e;#eeds *s. 5)+++.
II. The parti#!lars of MT sho!ld d!l% be entered in MT pa%able re"ister.
III. 8ollowin" vo!#hers sho!ld be passed after the test has been verified
Dr8 =ead >ffi#e 4##o!nt &rawer Bran#h.
r8 Bills -a%able 4##o!nt MT pa%able.
I@. (hen the #!stomer$s a##o!nt is to be #redited) the followin" entries are passed<
Dr8 Bills -a%able 4##o!ntA MT -a%able
r8 !stomer$s 4##o!nt.
@. If the pa%ment is to be effe#ted in #ash) the entries are<
Dr8 Bills pa%able 4##o!ntA MT pa%able
r8 ash.
Before makin" the pa%ment of MT) the drawee bran#h m!st as#ertain the followin"<
It is drawn on the same bran#h.
-a%ee has si"ned the reven!e stamps of ade5!ate amo!nt.
-a%ee is properl% identified.
Te-e)ra<hi' Tran*fer DTT@
,enerall% a mail transfer advi#e rea#hes the drawee bran#h the ne;t da%) when #o!rier
arran"ements e;ist. =owever) when it is sent thro!"h post offi#es) it !s!all% takes 1 to 0
da%s to rea#h its destination. B!t sometimes an individ!al whether #!stomer or not)
demands that his f!nds sho!ld be transferred from one pla#e to another thro!"h the
5!i#kest means. In s!#h #ases) transfer of f!nds messa"e is passed on thro!"h a tele"ram)
ordinar% or e;press) to the drawee bran#h of the bank. 4 tested messa"e is sent to the
drawee bran#h followed b% the #onfirmation #op%. In #ase the pa%ment is immediatel%
re5!ired b% the pa%ee) the tested messa"e is "iven on the telephone.
Besides normal #har"es as those re#overed on iss!an#e of demand draft) the bank #har"es
one additional e;pense i.e. Telephone har"es of amo!nt *s.1++ from the #!stomer.
-a%ment of TT
4 TT fa#ilitates !r"ent transfer of f!nds either b% a tele"ram or thro!"h telephone. 4
stepAwise pro#ed!re relatin" to the pa%ment of TT at the drawee bran#h is as !nder<
1. The drawee bran#h re#eives messa"e either on telephone) or thro!"h tele"ram. In
#ase of a tele"raphi# #onversation) the #on#erned offi#ial at drawee bran#h sho!ld
ask for the proper identifi#ation of the offi#ial at the drawer bran#h. (hereas the
messa"e sho!ld be de#oded in #ase of tele"ram.
1. The parti#!lar of the TT sho!ld d!l% be entered in the TT pa%able re"ister.
0. In #ase where the #!stomers a##o!nt is to be #redited) followin" entries be
passed<

&r. TT 4##o!nt &rawer Bran#h
r. Bills -a%able 4C O TT -a%able
&r. Bills -a%able 4C O TT pa%able
r. !stomer$ s 4##o!nt.
/. In #ase where the pa%ment is to be effe#ted in #ash) the followin" vo!#hers shall
be passed<
&r. Bills -a%able 4C TT -a%able
r. ash
5. TT sho!ld be paid after proper identifi#ation.
(ithAin the #o!ntr% or from abroad) UBL offers the most effi#ient and pri#e #ompetitive
servi#es. (ith its lar"e network of bran#hes) it is poised to offer servi#e almost at
doorstep of the #!stomers. UBL is a member of :(I8T
I:o#iet% for (orldwide Interbank 8inan#ial Tele#omm!ni#ationsJ. It is now the
privati'ed #ommer#ial bank to link !p with three international
points) Dubai2Lon7on and Ne+ 1or,. This enables the Bank to provide se#!re
transmission of forei"n e;#han"e pa%ments for trade) home remittan#es and other
transfers in a f!ll% a!tomated manner.
Te6 Raftaar
UBLPs new remittan#e servi#e) Te'*aftaar offers all overseas -akistani people the fastest
and the most #onvenient deliver% of their mone% to their benefi#iaries in -akistan. Best of
all) Te'*aftaar is #ompletel% #ost free and is available at all UBL bran#hes alon" the
BankPs Network in the Middle Fast)U6 and U:.
Te'*aftaar has followin" feat!res<
,!aranteed deliver% within 1/ ho!rs to %o!r "iven address in -akistan.
&oorstep deliver% b% a!thori'ed #o!rier or #redited to the re#ipientPs a##o!nt.
8ree of #har"e transfer servi#e.
>pen to all in#l!din" those who are not UBL a##o!nt holdersQ
omplete reliabilit% of transa#tion.
MONE1 GRAM
Mone% "ram servi#e is a personAtoAperson international mone% transfer servi#e that
allows #ons!mers to sendCre#eive mone% aro!nd the world in min!tes) with no bank
a##o!nt re5!ired.
FEATURES OF MONE1 GRAM
FAST
(ith mone% "ram %o!r mone% #an be transferred from almost an% #o!ntr% in the world
be#a!se it is a reliable and tr!sted wa% to sendCre#eive mone% worldwide.
SAFE
The mone% "ram servi#e is !sed aro!nd the world be#a!se it is a reliable and tr!sted wa%
to sendCre#eive mone% worldwide.
ON$ENIENT
More than 5+)+++ Mone%,ram a"ent lo#ations in more than 15+ #o!ntriesK #omp!ter
networked to ens!re that %o!r mone% is transferred within min!tes.
Ea*yB D"o+ to Re'ei&e your tran*fer@
?3 :ender abroad "oes to nearest Mone%,ram representative) fills o!t a
form) hands in the amo!nt he wishes to send and the send Iservi#eJ
feeRR) and shows an I.&.
.3 Upon #ompletin" the transa#tion) sender will be "iven a transa#tion
referen#e n!mber.
53 :ender #alls the re#eiver and informs him of the transa#tion referen#e
n!mber and the amo!nt of mone% sent.
F3 *e#eiver #an "o to an% Mone%,ram representative) show an I.&) fills
o!t a simple form mentionin" sender$s name and amo!nt e;pe#ted.
/3 *e#eivin" a"ent hands over the mone% to re#eiver.
Time i* Money2 *o 7onEt ,ee< your fami-y +aitin)
N>TF< L!rren#% e;#han"e rate set b% Mone%,ram or its representatives will be
appliedM.
"A!TER NO8 G
AS" DE!ARTMENT
CA(/ DEPARTMENT
This is sensitive department of the bran#h. No other person is allowed to enter in the
premises of #ash department. 4s obvio!s from name that this department deals in #ash
deposits and pa%ments. ash department is performin" its f!n#tionsCd!ties man!all%. 8or
pa%ments and re#eipts) it has to maintain #ertain sheets) books of a##o!nts and vario!s
led"ers) whi#h are as !nder<
1J ash re#eived vo!#her sheet
1J ash paid vo!#her sheet
0J Token re"ister
/J Transa#tion led"er
5J -a%AInA:lip re#ord
3J he5!e book re#ord
7J ash balan#e book
!ROEDURE FOR AS" !A1MENTS
The instr!ment a"ainst whi#h pa%ment is made that is the #he5!e. Normall% the #he5!es
#ome for pa%ment in the bran#h are) #he5!es re#eived at #o!nter for pa%ment and other
#he5!es are learin" or Transfer he5!e. No pa%ment is made a"ainst an% other
monetar% instr!ments.
S<e'ia- on*i7eration*
(hen #he5!e is re#eived for pa%ment spe#ial #are is taken abo!t the si"nat!re of the
a##o!nt holder) date) no #ross or #!ttin" in fi"!res) si"nat!re at the ba#k of the #he5!e
presented for pa%ment. If an% thin" is fo!nd wron" then #he5!e is dishonored and is
"iven to #!stomer for re#tifi#ation. If the #he5!e is fo!nd valid in all respe#t then Token
lerk assi"ns token to the #he5!e at the ba#k. The same Token is "iven to the #!stomer as
a proof. The ne;t step is forwardin" #he5!e to the a##o!ntant for the verifi#ation of the
si"nat!re with spe#imen #ard si"nat!re. If si"nat!re are not a##ordin" to spe#imen #ard
then the #he5!e is ret!rned to #!stomer and token is taken ba#k. In token re"ister a note is
written that #he5!e ret!rned !npaid. If si"nat!re are similar with the spe#imen #ard than
#he5!e amo!nt is posted in Led"er ardCTransa#tion Led"er. :pe#ial #are is "iven to the
balan#e of the a##o!nt either favorable or !nfavorable.
O&er7raft Fa'i-ity
If the balan#e in the a##o!nt is less than the #he5!e drawn) then bank ma% e;tend >C&
fa#ilit% to its #!stomer b!t nowAaAda%s this fa#ilit% is not provided.
%ith7ra+ Limit*
If the #he5!e is !p to or less than 1+)+++ then offi#er #an san#tion and in #ase of "reater)
than he has to "et approved from his s!periors. 8inall%) after all verifi#ations of the
#he5!e it is "iven to the #ashier) then pa%ment is made to holder of the #he5!e. 4t the
same time #ashier maintains the *ash +eceive ,o#cher -heet. The #ashier performs all
these d!ties man!all%.
!ROEDURE FOR AS" REEI$ED
8or depositin" an% amo!nt in the a##o!nt -a%AInAslip is !sed that is filled b% the
#!stomer. The pa%AinAslip is #onsisted on date) 4C no.) and parti#!lar abo!t the amo!nt
to be deposited in the a##o!nt. The depositor si"ns the part of the pa%in" slips) whi#h are
retained b% the bank to show a##eptan#e abo!t the entries) made in pa%AinAslip. The pa%A
inAslip serves as a vo!#her to ardCTransa#tion Led"er is onl% !pdated with pa% in slip.
The #ashier #he#ks ne#essar% details provided in the pa%AinAslip and #o!nt the #ash to be
deposited and tall% with the fi"!res written in pa% in slip and in his handC#o!nter. If an%
mistake is fo!nd then first that mistakeCerror is removed. If there is no one) than #ashier
fill in *ash ,o#cher +eceived +ecord -heet and assi"ns a vo!#her no. To both the
transa#tions made in the sheet and to pa%AinAslip. This vo!#her sheet starts with one and
#ontin!es for the whole da% and ne;t da% a"ain started from one. If all is done well) than
a##o!ntant a!thenti#ates the two b% si"nin" on the two do#!ments postin" stamps on the
slip. >ne part of the slip is "iven to depositor) and other part is "iven to #lerk for f!rther
postin" in Led"ers.
The ashier) at the end of the da% has to maintain and balan#e the #ashbook. The
#ashbook #ontains the openin" balan#e) details of pa%ments and re#eipts. The Mana"er of
the bank si"ns the #onsolidated fi"!res and written in #ashbook as #losin" balan#e) whi#h
will the openin" ne;t da%.
-o*in) Ba-an'e H O<enin) Ba-an'e I Re'ei<t 3 !ayment*
Cha&ter No0 4
/!%an Reso!rces De&art%ent
/!%an Reso!rces De&art%ent
Transfers D -ostin"s
:#r!tini'in" bills I=ospital BillJ
:taff &e#eased #ases D its orresponden#e
*etired emplo%ees ases D its #orresponden#e
4ll staff le"al #ases D o!rt at M!ltan D Lahore.
*etren#hment #ases
omplaints and its #orresponden#e
8ra!d D 8or"er% #ases
Mandator% Leaves and its observan#e.
:taff leaves and other related staff matters
,oals of all :taff
Monthl% :tatement of :taff
&is#iplinar% 4#tion ases
C/APTER NO0 5
AD-ANCE( DEPARTMENT
AD-ANCE( DEPARTMENT
redit is defined as the sale of "oods) servi#es and mone% #laims in the present in ret!rn
for a promise to pa% in the f!t!re. (hile in bankin" se#tor advan#e is the promise that
#arries the repa%ment of the ori"inal amo!nt pl!s an interest on the prin#ipal amo!nt)
e;tended as advan#e. The #reditCadvan#e is "iven on the base of the #onfiden#eCtr!st and
on the belief that the #!stomer will be able and willin" to pa% on the demand or at some
f!t!re time.
The term #redit ma% not be #onf!sed with term &ebt. redit and debt are merel% the same
thin"s looked at from two different points of view. (hen a lender e;tends #redit) the
borrower a#5!ires it. The lender or the #reditor has the ri"ht to "et ba#k pa%ment and the
borrower has the obli"ation to pa% ba#k. redit #an be defined in these words< L#redit is
the ri"ht to re#eive pa%ment or the obli"ation to make pa%ment on demand or at some
f!t!re time on a##o!nt of immediate transfer of "oodsM. The first phrase ri"ht to re#eive
pa%ment is !sed from the point of view of the #reditor) as he is to e;#han"e present "oods
for the ri"ht to re#eive pa%ment in f!t!re. The se#ond phrase) an obli"ation to make
pa%ment on demand) whi#h is from the debtor point of view. The debtor has an obli"ation
to pa% in the f!t!re for the "oods re5!ired. redit and debt are two sides of the same
shield.
!ROEDURE FOR AD$ANES
The #redit offi#er will have to see the followin" information from the #ompan%<
Name of the ompan%
Le"al :tr!#t!re
Names of -rin#ipal :hareholdersC&ire#tors.
Line of B!siness.
8inan#ial :tandin" D *espe#tabilit%.
*epa%ment #apa#it%CBehavio!r.
?o!r redit e;perien#e in#l!din" the !se of #redit fa#ilities.
8or this p!rpose the #redit offi#er takes followin" steps before advan#in" #redit<
Step 1: 4ppli#ant is re5!ired to serve some do#!ments to the #redit offi#er
whenever re5!ired b% him. These do#!ments ma% in#l!de #ertified 8inan#ial :tatements)
le"al do#!ments re"ardin" propert% o##!pied b% the borrower. 4nd some other
#ertifi#ates re5!ired b% law and pr!dential re"!lations of :tate Bank
of -akistan like propert% deed) mort"a"e of propert% et#.
Step 2: Now the #redit offi#er will have to anal%'e the provided finan#ial
statements #riti#all%. =e will have to see the s!mmar% of finan#ial health of the #ompan%)
or partnership or the sole trader ship. Then he will have to fill the form #ontainin"
information abo!t<
Balan#e :heet Line S +1A
/0
In#ome :tatement Line
S // T 3/
Balan#e :heet *e#on#iliation Line S 35A20
4nal%ti#al and omparative *atios Line S 2/ A 103
In ratio anla%sis) #redit offi#er has to see the Li5!idit%) Marketabilit%) -rofitabilit%) and
4#tivit% ratios. 4fter this he has to see the #omparative >peratin"CNonAoperatin" ash
"eneration statement.
Step 3: (hile doin" this 9ob the #redit offi#er will have to see that the finan#ial
statements are refle#tin" the tr!e pi#t!re a##ordin" to the ,44- or not) and m!st f!lfill
the re5!irement of he#klistAAAA-r!dential *e"!lations. This form #onsists of three
pa"es re"ardin" the s!b9e#t matter. 8or this p!rpose he has to see the #ompetitors)
s!ppliers) #!stomers and bankers with whom he is dealin".
Step 4: If the #redit offi#er is satisfied with the finan#ial performan#e of the
#ompan% and other do#!ments) he will write a #redit approval #ontainin" the relevant
information abo!t the b!siness. =e atta#hes these do#!ments with the proposals he made
and forwards to the Eonal >ffi#e. The Eonal >ffi#e advan#e department ens!res that the
re5!isite do#!ments are in order. 8!rther the% applied vario!s finan#ial tests) #lient
b!siness reliabilit% and #ompetitiveness. If the Eonal hief has the power to san#tion the
loan) then he will prepare the san#tion advi#e and sent it ba#k to the relevant bran#h. If
be%ond his limitsCpowers then send it to re"ional offi#e.
ELEMENTS OF REDIT SELETION
8ive $s are the main elements !sed for #redit sele#tion<
?3 hara'ter
The loan offi#er #he#ks the #hara#ter of the appli#ant) his famil% ba#k"ro!nd) mode of
livin") D b!siness.
.3 a<a'ity
The loan offi#er #he#ks the pa%in" abilit% of the appli#ant b% his previo!s e;perien#e.
53 a<ita-
Loan offi#er #he#ks the b!siness #apital and li5!id assets worth.
F3 o--atera-
The loan offi#er #he#ks #ollateral like sto#ks, bonds) BCFs)
/3 on7ition
The loan offi#er also #he#ks the e#onomi# #ondition inside the #o!ntr% and o!tside the
#o!ntr%. If e#onomi# #ondition is favorable than loan is san#tioned otherwise not.
SETORS FOR AD$ANES
There are three main se#tors for whi#h UBL is advan#in" loans. These se#tors are<
aJ Ind!strial :e#tor
bJ ommer#ial :e#tor
#J 4"ri#!lt!ral :e#tor
These loans are "iven spe#iall% to traders) b!sinessmen) small ind!strial !nits) in#l!din"
#otta"e and smallAs#ale ind!stries) a"ri#!lt!rists. Th!s UBL is ens!rin" an e5!itable
distrib!tion of #redit amon" vario!s se#tors of the #o!ntr%$s e#onom%. &ifferent ind!str%
#odes are !sed for different kind of ind!stries.
a@ In7u*tria- -oan*
These loans are "iven to ind!strial !nits in#l!din" #otta"e and smallAs#ale ind!stries !p to
or less than *s. 1+ million. Loans amo!nt shall not e;#eed amo!nt spe#ified b% mar"inal
restri#tion on the t%pe of se#!rities offered. Ind!strial loans are "ranted b% anal%'in" the
re5!irements of the ind!stries.
Loan period) loans are allowed for a ma;im!m period of 5 %ears in#l!din" a ma;im!m
"ra#e period of one %ear. In spe#ial #ases !p to 1+ %ears loan period #an be e;tended)
dependin" on the merit of the #ase.
b@ ommer'ia- -oan*
Total prin#ipal amo!nt of loans to a sin"le borrower shall not e;#eed to *s.+.0 million)
in#l!din" loans to dependent members of the famil%. Ma;im!m mat!rit% period is 0
%ears) also dependin" !pon the nat!re and t%pes of the loans) e;tended.
MarkA!p) will be #har"ed as per e;istin" rate) whi#h is s!b9e#t to #han"e from time to
time. -resentl% it is +.51 paisas per da% on per tho!sandC1+++. Mode of pa%in" ba#k) the
borrowed amo!nt #an repa% ba#k in the form of 5!arterl%) e5!al monthl% or semiA
ann!all% with interest) or as the #ase de#ided.
Se'uritie* a)ain*t ommer'ia- Loan*
Loan #an be made a"ainst an% or more of the followin" se#!rities<
Mort"a"e of immovable propert% Iland and B!ildin"J.
-led"e of sto#ks) raw materials and finished "oods.
=%pothe#ation of sto#ks) raw materials and finished "oods.
:tate Bank of -akistan ,!arantee.
'@ A)ri'u-ture Loan
The loan is advan#ed to those farmers who have #!ltivated land. It is #lassified into
followin" t%pes<
-rod!#tion 8inan#e
&evelopment 8inan#e
!ro7u'tion Finan'eB
This finan#e is advan#ed to the a"ri#!lt!rists for inp!ts re5!irement of lands i.e.
fertili'ers) pesti#ides) seeds et#. It is also #alled shortAterm loan. The amo!nt of advan#e
with interest is repa%able within one %ear in l!mp s!m form. Loans #an be advan#ed to
the #lient on his #redit worthiness) or avera"e balan#e.
De&e-o<ment Finan'e
These loans are advan#e to the farmers for the p!rpose of development of the land or
other development p!rpose belon"s to the a"ri#!lt!re se#tor for e;ample for tra#tors)
thrashers) t!beAwells. It #an be lon" term) medi!m term or shortAterm loans. The
repa%ments of the loans are s#hed!les in periodi# installments) whi#h ma% be 5!arterl%)
half %earl% or %earl%. Mort"a"e of land is !sed as se#!rit% for the development finan#e.
Mark !p is #har"ed on dail% basis) whi#h is #han"eable. The present rate of mark !p is
+.5+ paisas per da% on per tho!sand.
FACILITIES BY UBL
UBL provides two t%pes of fa#ilities in #ase of advan#es) whi#h are followin"
8!nded 8a#ilit%
NonA8!nded 8a#ilit%
8!nds are "iven to #!stomer a##ordin" to their re5!irement a"ainst se#!rities.
1J 8!nded 8a#ilit%
If loan is on f!nded basis) the bank invests the bi" amo!nt. 8!nded advan#e #an be of
followin" t%pes<
&emand 8inan#e I&.8J
ash 8inan#e I.8J
F;port
Da@ Deman7 Finan'e
It is a main kind of advan#e. Bank re5!ires 1++. se#!rit% a"ainst demand finan#e and
#har"es interest on it. :e#!rit% #an be of different forms like #ash) #ollateral and
propert%. 8or e;ample one person have dollars b!t he do not want to spent these) he will
"ive an appli#ation to the bran#h mana"er) bran#h mana"er will take the dollars and will
"ive the -ak. r!pees a"ainst the dollars. 4fter mat!rit%) when #!stomer will make the
pa%ment of advan#e pl!s interest then UBL will pa% same dollars to the
#!stomer. UBL #har"es interest on advan#e from 1/. to 12.15.. If the se#!rities #an be
easil% #onvertible into #ash) and then the rate of interest will be low) other wise the rate of
interest will hi"h.
Db@ a*h Finan'e
UBL "ives #ash finan#e onl% to spe#ifi#Cspe#ial persons or #!stomers !pon whi#h bank
has f!ll% #onfiden#e. ash finan#e is "iven a"ainst 5+. se#!rit% or "reater than
5+. se#!rit%. This se#!rit% #an be :&* Ispe#ial drawin" ri"htJ or propert%. Bank
#har"es interest on advan#e amo!nt. The interest rate differs in different t%pes of
se#!rities) and #an be from 1/. to 12.15.. If the se#!rit% is nearest to #ash then bank
#har"es nominal rate otherwise the #har"eable rate will hi"h.
ash 8inan#e) is "iven to the followin" #ompanies b% UBL.
:oleAproprietorship
-artnership ompan%
Limited ompan%
D'@ E;<ort
Not operated b% the Bran#h
.@ Non3Fun7e7 Fa'i-ity
Not operated b% the Bran#h
IU
&F-4*TMFNT
INTERNAL ONTROL UINIT DIU@
?3%hat i* IUB
Internal #ontrol !nit is an independent appraisal f!n#tion established to e;amine and eval!ate the
ade5!a#% and effe#tiveness of the B!siness$s s%stem of internal #ontrols and 5!alit% of
performan#e in #arr%in" o!t assi"ned responsibilities. It is basi#all% established for performin"
and monitorin" vital independent as well as departmental #ontrol f!n#tions that are #riti#al to the
on"oin" health of the bran#h.
:in#e the !nit works interpedentl%) its reportin" or work sho!ld be dire#tl% s!pervised b% the
o!ntr% IU =ead and !nder no #ir#!mstan#es Bran#h Mana"ement sho!ld infl!en#e their da%
to da% work.
.8 IU ObJe'ti&e*
Main ob9e#tives of IU are to<A
1.Fns!re the reliabilit% and inte"rit% of finan#ial and operatin" information and the means !sed
to identif%) meas!re) #lassif% and report s!#h information.
1. *eview the s%stems established to ens!re #omplian#e with all poli#ies and pro#ed!res) and to
ens!re that all the finan#ials are passed a##ordin"l%.
0. *eview the means of safe"!ardin" assets and an sapUappropriate) verif% the e;isten#e of s!#h
assets.
/. *eview the operations or pro"rams to as#ertain whether res!lts are #onsistent with the
established ob9e#tives and "oals.
5. Maintain hi"h 5!alit% of work standards in bran#hes.
3. Identif% problems that ma% res!lt in potential losses or dama"es to #!stomer servi#es.
F8 ORGANIZATION




/8 IU STAFF
4. IU staff will maintain their indeendence b% not involvin" in operations Ie.".
pro#essin") s!pervision and #!stod% f!n#tions et#.J. The% will not have an% finan#ial or
maintenan#e a##ess on the s%stem e;#ept for in5!iries.
-resident
o!ntr% >perational
=ead
o!ntr% IU =ead
Bran#h IU :taff
B. IU staff se!ection criteria) while sele#tin" IU staff d!e wei"ht is "iven to hi"h
responsibilit% level) ima"inative and havin" independent 9!d"ment) *i#h bankin" e;perien#e and
knowled"e on laid down poli#ies and pro#ed!res.
ONTROL FUNTION ME"ANISM
8ollowin"s are the main parts of Internal ontrol 8!n#tions<
ontrol @erifi#ation C *eview harts.
-roof C Balan#in" harts.
&epartmental ontrol 8!n#tion he#klists.
orre#tive 4#tion Monitorin".
(ork -lan.
A. ontro- $erifi'ation ( Re&ie+ hart* DDe<artmenta- K In7e<en7ent
These do#!ments are the most important re#ords as the% list the a#t!al #ontrol
verifi#ations to be performed b% the IU and operatin" departments alon" with
important #he#kpoints. The% are split between &ail%) (eekl%) Monthl%) 7!arterl%)
and :emi ann!all% and ann!all%.
B8 !roof(Ba-an'in) hart*8
In order to #he#k an% !n!s!alC!na!thori'ed transa#tion and to monitor the lon" o!tstandin"
items) monthl% balan#in" proofs will be prepared b% the respe#tive departments for all s!#h
a##o!nts in whi#h transa#tions are passed man!all%. The IU =ead has a listin" of all
approved ,eneral Led"erC:!bsidiar% Led"er heads a"ainst whi#h proofs are to be prepared
at re5!ired fre5!en#ies. 7!arterl% the #hart will be #ompared to the ,eneral Led"er to
ens!re that it is #omplete and in#l!de all a##o!nts.
D8 orre'ti&e A'tion Monitorin)8
4 memorand!m of e;#eptions if noted d!rin" the verifi#ation C reviews) will be forwarded
to Bran#h Mana"er. orre#tive a#tion will be notified to IU in writin" b% respe#tive
departments. IU will monitor the pendin" file and work #losel% with the vario!s timel%
manners.
E8 %or, !-an
4t the be"innin" of ea#h month IU =eadCstaff will prepare his work plan for the month)
proper plannin" is done) and #op% is sent to IU =ead. -lannin" sho!ld be kept
#onfidential from Bran#h Mana"er.
F8 $ita- ontro- Fun'tion* to be 'arrie7 out by IU8
4. Monitorin" of &epartmental balan#in" C proofs of ,eneral C :!bsidiar% Led"er
heads.
B. -eriodi#al Independent @erifi#ations and -rod!#t *eviews.
. Treas!r% f!n#tion ontrols.
&. :tatement *endition Imailin" statementsCbalan#e #onfirmations to #!stomersJ.
F. !stomers V#omplaints.
8. Mana"ement :!pport 8!n#tions<A
orre#tive 4#tion Tra#kin".
-oli#% C -ro#ed!res &eviation ontrol Iwhere re5!iredJ.
&esi"nationsNat the time of #han"es for ke%s and other se#!rit%
stationer% #!stod%.
FOREIGN E0"ANGE E!ARTMENT
4t the last sta"e I have been posted in 8orei"n F;#han"e &epartment of the Bran#h) where I
have e;perien#ed for two weeks. &!rin" this time what I have learned is as follows<
/ERARC/, OF T/E DEPARTMENT


FUNCTIONIN. OF CURRENT DEPARTMENT


&eposit :e#tion<
The #!stomer m!st have his a##o!nt with o!r bran#h) be#a!se witho!t it we #annot enter
into the forei"n e;#han"e transa#tions. :o a depositor opens an 4##o!nt with the Bank in
an% form like<
Individ!all%
Hointl%
-artnership
orporation
8orei"n. F;#han"e &epartment of the Bank a##epts !nder noted 8orei"n !rren#% from
a##o!nt holders. :tate Bank of -akistan provides e;#han"e rates on dail% basis. 4nd
dail% transa#tions are re#orded at their #!rrent e;#han"e rates.
U: &ollar
British -o!nd :terlin"
Hapanese ?en
&e!t#h Mark
:a!di *ial) et#.
O<enin) of Forei)n urren'y A''ount8
Like normal a##o!nt openin" form) an a##o!nt openin" form is provided to prospe#tive
#!stomer. 4t the same time introd!#tion of that #!stomer is important #ondition so that
provided information b% #!stomer ma% be "ot a!thenti#ated. 4n e;istin" a##o!nt holder
ma% introd!#e the in#omin" #!stomer. The Mana"er takes new 4##o!nt holder$s
spe#imen si"nat!res on spe#imen ard in order to avoid f!t!re problems. 4t the o##asion
of withdrawal of f!nds 4##o!ntant #ompares the si"nat!res on #he5!es to the provided
:pe#imen of :i"nat!res so that "en!ineness of the #he5!es ma% be verified.
4t the time of depositin" f!nds the amo!nt of f!nds is debited to LForei)n urren'y On
"an7 A''ount.M D redited the !artyE* (A''ount "o-7erE* A(8
4t the time of withdrawal of f!nds the amo!nt is #redited toM Forei)n urren'y On
"an7 A''ount. D &ebited to !artyE* (A''ount "o-7erE* A(8
*emittan#e se#tion<
8orei"n F;#han"e department remits 8orei"n !rren#% thro!"h !nder noted -aid Up
&o#!ments<
1. 8orei"n &emand &raft
1. Mail Transfer
0. Tele"raphi# Transfer
FOREIGN DEMAND DRAFTB
The demand draft is a written order is bein" "iven b% the iss!in" Bank on it$s own behalf
to it$s other Bran#h of the same Bank to pa% the #ertain amo!nt to the #on#erned person.
!ROEDURE TO !RE!ARE DF8D8D@
1. 8irst of all draft appli#ation is filled in b% the #lient. This appli#ation #ontains the
!nder noted information.
o Name of the part%C-erson in who favor the 8&& is bein" iss!ed.
o &ate
o 4mo!nt to be sent
o 4##o!nt No if && is #rossed
o 4mo!nt of F;#han"e to be #har"ed b% the Bank.
o Name of Bran#h. (here the 8&& is drawn.
1. Then #ashier sends the #ash re#eipt to the a##o!nt department. The a##o!ntant re#ords the
amo!nt Ipaid in #ash or drawn from the a##o!nt of the 4##o!nt =olderJ in s#roll re"ister.
1. 4##o!ntant "ives the 8&& leaf alon" with vo!#her Iwhi#h was #alled 8&&
appli#ation form before the deposit of #ashJ to Bank$s 4ssistant who re#ords the
parti#!lars of 8&& in 8&& re"ister. Thereafter the 8&& is iss!ed and handed over to
the -art%C lient. Now Bank sends advi#e of the 8&& to the #on#erned Bran#h where the
8&& is to be paid to the !stomer >* his 4"ent >* in favo!r of whom he insert
endorsement of the ba#k of the 8&&.
MAIL TARNSFER DMT@B
It is the transferrin" of mone% from on pla#e Bran#h to another pla#e of the same
Bank ash transa#tion is not involved. 4dvi#e of the MT is sent alon" with it.
The amo!nt of MT is dire#tl% #redited to the a##o!nt of benefi#iar%$s a##o!nt.
That is wh% MT #an be !sed to transfer the amo!nt from one a##o!nt to the
a##o!nt of other Bran#h of the same Bank.

IM->*T4NT
It is proper and pertinent to mention here that pro#ed!re of iss!an#e e of MT is same as in
the #ase of 8&&.
TFLF,*4-=I T*4N:8F* ITTJ
This is most rapid method to transfer f!nds. odin" Messa"e is sent thro!"h
Tele"raphi# messa"e >* on -hone.
Im<ort Se'tion
If an% of o!r a##o!nt holders whether sin"le personCor"ani'ation wants to import
an% ommodit% C ,oods from a 8orei"n o!ntr% it approa#hes to this
department. :!bmits appli#ation and f!llAfills all the formalities #onditions
levied b% :tate Bank >f -akistan !nder 8.F re"!lation 4#t 19/7 and p!r#hases
forei"n e;#han"e for pa%ment the #ost of ,oodsC ommodities to be imported.
Then the &epartment opens L. ILetter >f redit is infa#t "!arantee to the
8orei"n Bank for pa%ment of the #ost of ,oodsJ.
Bank #har"es like ommission and F;#han"e for providin" this fa#ilit% are
re#eived.
E;<ort Se'tion
If an% -ersonC>r"ani'ation wants to F;port an% ommodit% C ,oods to an%
o!ntr% it approa#hes to this department. :!bmits appli#ation and f!llAfills all
the formalities #onditions levied b% :tate Bank >f -akistan !nder 8.F
*e"!lation 4#t. 8or the e;port of "oods the forei"ner part% sends an L.
thro!"h forei"ner Bank in order to re#eive #ost of ,oods. Then Bank makes
pa%ments of L. ILetter >f redit whi#h is infa#t "!arantee to the forei"n Bank
for pa%ment of the #ost of ,oodsJ to the 8orei"n Bank.
Bank #har"es ommission and F;#han"e for providin" this fa#ilit% are re#overed.
1. Bill >f F;#han"e
1. Bill >f Ladin"
0. 4irwa% Bill
/. Invoi#es
5. -a#kin" List
4ll these fo!r f!n#tions are bein" performed b% the staff man!all% as well as at
omp!ter in a ver% s%stemati# wa% in order to keep the re#ord !p to date to avoid
an% diver"en#e.
SWOT ANALYSIS
Strength
UBL has "ot a well rep!ted on Tline s%stem in most of its bran#hes. *emittan#e
department is workin" ver% effi#ientl% in transferrin" the f!nds to peoples d!e to this
s%stem
The bank also has started 4TM fa#ilit% in most of the bran#hes 1/ ho!rs bankin" is
now the trend in -akistan.
Bank is providin" 5!i#k #redit servi#es to all the #!stomers at all bran#hes. Be#a!se
the #redit mana"er #ooperates with the borrowers while makin" a loan re5!est to the
bank.
Weaknesses
The h!man reso!r#e department is not performin" well in the or"ani'ation. :ele#tion
pro#ess is not done on the merit d!e to whi#h man% #ompetent persons #an$t "et 9ob
in UBL.
Bank is not introd!#in" new prod!#ts these da%s) so bank sho!ld boost the prod!#t
development and in#rease the ran"e of fa#ilities offered for #!stomers. 4nd the rates
of interest on its vario!s prod!#ts have been red!#ed.
-rivati'ation has adversel% affe#ted the morale of the emplo%ees be#a!se the% will not
be able to "et the e;pe#ted frin"e benefits) so it ma% lead to 9ob stress.
Opportunities
,overnment is takin" ver% bold steps to promote IT in -akistan UBL has an
opport!nit% to improve in IT sto#k e;#han"e is ver% volatile and takes immediate
effe#t so in times of #rises #onservative investors t!rns to savin" deposits.
UBL is s!rro!nded b% man% #ompetitors it has an opport!nit% to a""ressive marketin"
to in#rease its b!siness.
Threats
UBL has man% #ompetitors who are #ontin!o!sl% in#reasin" their prod!#ts and
marketin" a""ressivel% it ma% #a!se its #!stomer to shift to its #ompetitors.
Analysis, Suggestions & Recommendations
&!rin" m% internship at the UBL I find o!t week areas that re5!ire improvements for
lon"Aterm benefit of the or"ani'ation. These s!""estions and re#ommendation are as
follows<
.8 om<uteri6ation
IT has #han"ed the old method of makin" b!siness. :o) #omp!reti'ation in UBL is
be#ome the basi# need. Tho!"h UBL has the #omp!ter s%stem %et the s%stem has not
totall% shifted on #omp!ter. Man!al pro#ed!re is still there) =en#e #omp!ter fa#ilit% is
not f!ll% availed and man% bran#hes are workin" witho!t #omp!ter and #omp!ter s%stem)
it sho!ld be f!ll% availed and s%stem sho!ld be f!ll% #omp!teri'ed. omp!reti'ation will
save to m!#h timewhi#h is wasted d!e to man!al pro#ed!res.
.8 E3ommer'e
This world is now #alled a "loble world be#a!sed it is #onne#ted thro!"h #omp!ter
network. In toda%$s networked world eA#ommer#e is "ettin" importan#e da% b% da%. 4ll
the leadin" banks of the world are adoptin" the #on#ept of online bankin" and the% are
providin" better servi#es to their #!stomers thro!"h the Internet. United Bank Limited
sho!ld also adopt the eA#ommer#e so that it will be able to #ompete with the national and
international banks. Its is onl% possible when all the bran#hes are #omp!teri'ed.
58 !erforman'e A<<rai*a- K om<en*ation
Fmplo%ee appraisal is an ma9or part "ood and effe#tive =*M. It #onsist of s%stemati#
eval!ation of an individ!al with respe#t to his personal traits and #hara#teristi#s) his on
9ob performan#e and his potential for development. In Unite Bank Limited there is no
appraisal s%stem e;ists. No relationship has so far been established between appraisal and
staff motivation. No wei"ht is assi"ned to appraisal in makin" de#isions on promotions)
postin"s) et#.
ompensation is a ne#essar% thin" for emplo%ees satifa#tion. 4nd UBL has not an%
proper #onpensation plan when ever mana"ement de#ide to "ive bon!s or e;tra salar% to
emplo%ees it is followed. :o there sho!ld be proper #onpensation plan.
F8 !ro7u't Mar,etin)
This is a"e of #ompetition and ever% or"ani'ation is fa#in" hard #ompetition from not
onl% domesti# or"ani'ation b!t also from the international or"ani'ations d!e to
"lobali'ation. &!e to this #ompetition the marketin" department pla%s a vital role in the
s!##ess of the or"ani'ation.
UBL sho!ld have a stron" marketin" department like man% other private banks have) for
the p!bli#it% of their prod!#ts and make well inform the #!stomers all the servi#es
provided b% the bank and to #ond!#t detailed market resear#hes to find o!t new
opport!nities) needs of the #!stomers and make #omprehensive plans to #apitali'e those
opport!nities.
20 A<<earan'e
-h%si#al appearan#e of the lo#ation and inside the b!ildin" also matters. It helps a lot to
attra#t the #!stomer. :ome bran#hes of UBL are ver% attra#tive b!t all the bran#hes
sho!ld be well dressed
G8 Refre*her Trainin) our*e*
There sho!ld be proper staff trainin" refresher #o!rses pro"rams to train the emplo%ees
latest tool and te#hni5!es of the bankin". The% sho!ld be "iven be "iven #omp!ter
trainin". Most of the emplo%ees of the UBL know nothin" abo!t the #omp!ter and its
appli#ation in the bankin".