Develop action plans to drive improvement (provide base line statistics and reporting

showing the effectiveness of action plan)

Identifying opportunities and develop strategies to improve the processes, sales conversion
and customer satisfaction.
Provide intelligent data with the help of our Customer Care Center systems that produces
insight which will drive business improvements.
Support to deliver better results, improve customer experience, and ensure all regulatory and
compliance requirements are met consistently.
Perform evaluations, review evaluations, analyze up-to-date reports to drive agent skill
effectiveness, and improve service and sales conversion.
Monitor and evaluate team performance for consistency in adherence to company
guidelines and provide direct feedback to representatives regarding strengths and weaknesses.
Mentor and coach representatives by providing constructive analysis of their work and
measurable performance improvement goals that enhance the customer experience.
Perform CSAT analysis and identify root causes in customer dissatisfaction identified in
CSAT surveys done weekly. Develop improvement plans based on the analysis.
Collaborate with team/group leads to establish a positive team environment that supports
and reinforces best-in-class customer service practices.
Ensure that all representatives are meeting statistical targets and provides action plans for
those that fall below expectations.
Provide program and agent performance reporting, including statistical analysis and
reporting.
Maintain proper documentation of call performance and associated corrective measures as
applicable alongside of team reporting of QA scores and trending.
Coordinate issue resolution for all levels of escalated issues.
Make recommendations to management regarding the development of policies and
procedures; identify and implement processing efficiencies; identify trends and continuing
education opportunities.
Lead calibration sessions and breakout training sessions as needed.
Support new hire and on-going training initiatives as needed.
Stay up to date on new products, procedures and marketing initiatives.










Facilitation of process improvements, qualitative risk assessments and root cause analysis
and corrective actions, aligned to continuous improvement, in your area of responsibility.
Use of quality tools to monitor and improve processes.
Fully support the QMS by creating, editing and reviewing documents, assuring alignment
to industry and Baker Hughes standards.
Act as QMS Lead Auditor.
Conduct Internal, Supplier audits and demonstrate use of supplier improvement actions as
required.
Ensure through QC processes at all stages are carried out as per the contract or Job order
and other specified requirements.
Work with Quality Control departments to monitor calibration, control and testing
systems as required.
Participate in tender and contract reviews and the development of quality plans to support
contracts. Share knowledge within the quality community and to the wider Baker Hughes
organization.
Demonstrate project management best practices and use of quality management tools and
handle special projects as required.
Assures that manufactured units meet quality control procedures, engineering
specifications and customer requirements.
Failure investigation support for Reliability Engineering.
In-house Training Support for QA & QC employees.
Conducting all your business activities in accordance with Baker Hughes Health, Safety
and Environmental policies, Legal Compliance requirements and Company Core Values.
Responsible for implementation / maintenance of QMS certifications i.e. ISO 9001:2008
/ API Spec Q2.











Establish quality control plan as per the company policies and procedures;
Manage all QC inspectors and engineers. Able to develop their skills.
Extensive experience in follow up and inspection of concrete works, reinforcement
erection, formwork, earthworks and finishes.
Able to Maintains excellent communication level with the construction team and the
client/client representative.
Able to resolve technical quality problems in the field and in compliance with the quality
requirements.
Able to prepare/review quality documents(e.g. PQP, ITP, QPs.).

















The QA/QC Manager will be responsible for outlining the quality responsibilities of the
Project/Construction Managers, Designers and Contractors. Review all Construction Managers and
Contractor Inspector certifications to assure that experienced, qualified personnel are handling
construction testing and inspection. Review all design documents to assure that they comply with the
requested Standards. Conduct Program audits to assure that the procurement of subcontracts, design
and construction contracts and services agreements is executed in accordance with approved Program
and City Procedures.





















1. have a fundamental understanding of Quality philosophies, principles, systems,
methods, tools, standards, organizational and team dynamics, customer expectations
and satisfaction, supplier relations and performance, leadership, training methods,
interpersonal relationships, improvement systems, and professional ethics.
2. have a fundamental understanding of a Quality system and its development,
documentation, and implementation with respect to domestic and international
requirements.
3. have a fundemental understanding of the audit process including types of audits,
planning, preparation, execution, reporting results, and follow-up.
4. be able to develop and implement Quality programs, including tracking, analyzing,
reporting, and problem solving.
5. be able to plan, control, and assure product and process Quality in accordance with
Quality principles, which includes planning processes, material control, acceptance
sampling, and measurement systems.
6. be able to plan, control, and assure product application, including design,
manufacturing and construction.
7. have basic knowledge of reliability, maintainability, and risk management, including
key terms and definitions, modelling, systems design, assessment tools, and reporting.
8. have a thorough understanding of problem solving and Quality improvement tools
and techniques. This includes knowledge of management and planning tools, Quality
tools, preventive and corrective actions, and how to overcome barriers to Quality
improvements.
9. be able to acquire and analyze data using appropriate standard quantitative methods
across a spectrum of business environments to facilitate process analysis and
improvements.
10. understand risk analysis philosophies and methodologies and their applications.

Assists the Manager of Project Quality in all facets of maintaining the integrity of the
Aker Solutions QMS and
1. Assists in the execution of internal, COMPANY and 3rd party audits to assess the
compliance to industry standards, regulatory requirements and the internal Quality
system requirements.
2. Assists in the development of Quality system processes, procedures and work
instructions as part of the Aker Solutions continual improvement initiatives.
3. Participates and/or leads Quality training and development programs to promote
learning and Quality culture development in the organization.
4. Participates and/or leads scheduled Quality team meetings; provides inputs to
assigned continual improvement Projects.
5. Participates and provides input to Management Review, as required.
6. Participates in QMS Corrective Action and Preventive Action teams, as required.

The Quality Engineer is responsible for driving continuous improvement in the quality of Dell systems,
solutions, peripherals, and software as experienced by our customers. The Quality Engineer works with
Engineering, Manufacturing, Procurement, Supplier Quality and Product Support to ensure that Dell
delivers high quality products and processes to customers. Additional responsibilities include ensuring
quality goals and performance measurements are met.

Drive improvements in dispatch rates (IFIR, 3 Year FIR) and warranty cost through product and process
quality improvements. Drive cross-functional quality improvements focused on robust design, superior
supplier quality management and enhanced diagnostic capability. Utilize product and process lessons
learned to drive preventative actions and improvement plans. Drive cross functional WW initiatives to
drive overall warranty cost reduction and customer improvement using BPI principles.

Strong problem solving skills using analytical and data-driven approach; Strong initiative and ability to
work in a self-directed environment; Ability to communicate clearly through oral and written
communications; Ability to present clear and concise information to team, internal and external
customers; Facilitation and leadership skills to lead meetings.; Ability to lead extended teams and meet
deadlines. Strong skills in Dell Competencies: Driving For Results, Command Skills, Intellectual
Horsepower, Building Effective Teams, Learning on the Fly














l Lead in Core Team (Program Team) as a quality representative identify and implement action resolve C
ustomer Experience issues , reduce dispatch rates and better customer experience.

l Work with cross-functional team to support the CLCA process relative to portable / desktop computer s
.

l Drive quality improvements by eliminating sources of defects in the design, supplier, new product
introduction, and mfg processes.

l Drive improvements in dispatch rates and warranty cost through product and process quality
improvements.

l Drive cross-functional quality improvements focused on robust design, superior supplier quality
management and enhanced diagnostic capability.

l Utilize product and process lessons learned to drive preventative actions and improvement plans.

l Drive cross functional WW initiatives to drive overall warranty cost reduction and customer
improvement using BPI principles.

l Strong problem solving skills using analytical and data-driven approach; Strong initiative and ability to
work in a self-directed environment

l Ability to communicate clearly through oral and written communications; Ability to present clear and
concise information to team, internal and external customers;

l Ability to lead extended teams and meet deadlines. Strong skills in Dell Competencies:









Assure the facilitys products meet the Caterpillar specifications.

Provides support for quality initiatives in facility operations, supplier quality, and materials technology.

Accountable for conformity to global quality processes and management reporting.

Responsible for quality-related procedure conformance to improve quality and reduce cost.

Disposition of non-conforming material through analysis of defects and root cause identification.

Actively engaged in the internal certification process, responsible for internal & external certification.

Responsible for setting priorities, establishing review schedules for product and equipment quality
control, and managing shop floor quality controllers.

Responsible for execution of processes, plans and tools that support global quality systems or related
processes i.e. Cost of Poor Quality, APQP & PPAP

Must ensure alignment to CPS (Caterpillar Production System) principles.

Maintain and publish defect reports that are recorded and reported for the facility.

Provide quality measurement reports and make continuous improvements to the products and
processes.

Implement Customer Acceptance Validation (CAV) process.

Receive customer feedback, discuss with responsible work center for the improvement and provide
feedback to the customer.

Work with Cats SQEs and Suppliers to improve the quality of products delivered to the facility.

Provide full support to NPI process.





Five to seven years of related turbine industry experience
An Inter-provincial Red Seal Journeyman Millwright or Heavy Duty Mechanic or
College Diploma
Supervisory experience
Experience with the disassembly, inspection, repair and re assembly of Single and Multi
Stage steam turbines.
Must have a high attention to detail, able to read and follow blue prints and able to read
and use measuring instruments accurately
Intermediate proficiency with Microsoft Word, Excel and Outlook
A minimum of three years experience in a petrochemical environment
The ability to diagnose electrical/mechanical problems quickly on running or operating
machinery
Ability to assist with equipment inspections in Service Centers, depending on the
workload
Ensure that customer installs, commissions, operates and maintains supplied equipment
in accordance with OEM specifications
Provide technical assistance and consultation to clients installation, operations and
maintenance personnel
Maintain comprehensive Customer Activity Reports for Customer daily inspection
Provide detailed Site Reports, highlight actions needed by other departments
Provide Action Requests for Field Service Managers and manufacturing plant field
engineering groups
Develop equipment installation, maintenance and overhaul schedules with customer input

]]










Providing direction to Line Management and Offshore Installations on all matters related
to Rotating Equipment for Floating Production Platforms;
Managing subcontracts for major inspection/repair/overhaul works, including scope
definition, bid invitation, clarification, selection, contract negotiations, award
recommendations, supervision during execution, variation control and acceptance of the
work done.
Performing technical audits on operating FPSOs in particular on the implementation of
the PMS and related maintenance activities;
Providing technical/operations support to FPSO Managers and operational line
management;
Assisting in the analysis of technical problems, proposing solutions and
monitoring/managing implementation of corrective actions;
Participating in the implementation and monitoring of the Companies PMS (AMOS), in
particular as applied to process and topsides equipment including the administration and
management of vendor service contracts;
Contributing to the development of the Companies Assets Management Plans and
Maintenance Strategy;
Providing input to new projects through review of design documents and specifications to
ensure good operating practices and expertise is incorporated.