16.

When a piece of paper comes out of a laser printer almost completely black,
the primary corona has failed to properly charge the _____________ ?

A. Heated Roller
B. Toner
C. Fuser
D. EP Drum

Answer: D - The Primary Corona wire is used to place a negative charge on the EP
Drum. This will remove toner from those areas that will not produce an image, so
if it fails no toner is remove from the EP Drum, resulting in a black sheet of
paper.

17. What PC resource does a hardware device use to let the Central Processing
Unit know it needs servicing?

A. IRQ
B. DMA
C. I/O Address
D. Base memory
E. Operating system

Answer: A - By today's standards (and with IDE hard drives using multiple IRQs)
there are too few IRQs to avoid conflicts in some high-end graphics workstations,
especially with multiple SCSI devices. IRQ stands for Interrupt Request.

18. Which IRQ is usually assigned for the primary IDE hard disk controller?

A. 5
B. 7
C. 9
D. 14
E. 15

Answer: D - A computer with an 80286 or higher processor typically uses IRQ14 for
the hard-disk controller.

19. You print a document to the printer, but when the document actually prints,
it appears as garbage characters. What do you suspect is the cause of the problem?

A. A wrong print driver.

B. A corrupted print queue.
C. Insufficient disk queue space.
D. PCONSOLE is not installed.

Answer: A - If a printer prints, but prints garbage, you're most likely using the
wrong print driver. Installing the appropriate driver will fix the problem. A
print queue is a holding spot for print jobs. If the print queue is corrupt,
nothing is likely to print. If there were insufficient disk space for the queue,
the job would never complete from the client. PCONSOLE is an administrative tool
for managing printers. It would not cause garbled output whether installed or not.

20. Asynchronous transmission involves the following:

A. Sending information using a start/stop protocol

B. Sending information using external clocking
C. Sending data using mechanical feeder protocol
D. Receiving information from the sender in time clocked order

Answer: A

21. In the Binary numbering system, what represents a shorted jumper?

A. 1
B. 0
C. a
D. b

Answer: A - "1" represents a shorted jumper, while a "0" represents an opened

jumper.

22. You attempt to connect to a computer on the network but cannot. Other
computers cannot connect either. Your network consists entirely of 10BaseT. What
are the most likely causes? [Choose the two best answers]

A. The computer is off.

B. ESD.
C. The network cable is not connected to the computer.
D. Too many users are logged into the network.

Answer(s): A, C - Generally, if you cannot connect to another computer on the

network, the computer is either down or not connected to the network. There are
other possible reasons for this scenario, but of the four offered, these are the
most likely. ESD has the potential to damage electronic components. However,
effects of ESD are often gradual rather than catastrophic. The effect of excessive
network load is a reduction in performance, not the inability to connect to the
network.

23. Which of these local bus standards is capable of the Pentium's 64-bit data-
bus?

A. MCA
B. PCI
C. EISA
D. VESA

Answer: B - Intel's Peripheral Component Interconnect (PCI) is a local bus

standard. It is capable of taking advantage of the Pentium's 64-bit data-bus.

24. What is a key troubleshooting process you must use as a service technician?

A. Interviewing the user.

B. Ensuring power is applied to the computer.
C. Execute a plan.
D. Ensure you have a known good operating system.

Answer: A - The service technician's key component in the troubleshooting process

is questioning the user regarding the problems the user is experiencing.

25. A hardware memory test can be carried out automatically during boot time if:

A. You enable it in the BIOS

B. You enable it in the OS
C. You enable it in the MBR
D. You enable it in the chassis switch

Answer: A - By default there is a memory test every time the PC boots. The test
can be skipped, although not recommended. References: | BIOS Info |

26. Which of the following describe the refresh rate for a monitor? (choose all
that apply)

A. The refresh rate is the amount of times a display's image is repainted or

refreshed per second
B. The refresh rate is the amount of times a display's image is repainted or
refreshed per minute
C. The refresh rate is expressed in hertz
D. The refresh rate is expressed in Megahertz

Answer(s): A,C - The refresh rate is the amount of times a display's image is
repainted or refreshed per second. The refresh rate is expressed in hertz so a
refresh rate of 75 means the image is refreshed 75 times in a second. The refresh
rate for each display depends on the video card used. You can change the refresh
rate in the display properties. However, if you change the refresh rate to a
setting that the display or video card cannot support, the display goes blank or
the image becomes distorted. It is recommended to consult the display and video
card manuals before changing the settings to determine the supported refresh
rates. References: | Definition of Refresh Rate |

27. Your MAC address on your network card is used for what?

A. It is used to randomly generate your IP address

B. It is used to uniquely identify your computer
C. It isn't used for anything
D. It is a randomly generated number to verify the integrity of your system

Answer: B

28. You want to set up a sound card. Which of the following COM ports will you
use?

A. COM 1
B. COM 2
C. COM 3
D. COM 4
E. None of the choices.

Answer: E - A sound card does not use any COM port at all.

29. How can you identify Pin 1 on a hard drive cable, the controller, and on the
drive itself?

A. Near the processor

B. The edge pin nearest the cable twist
C. A number 1 on the board etching
D. A square dot on the board etching
E. A colored stripe

Answer(s): C, D & E

30. Which if the following standards use coaxial cable as a medium? [Choose all
that apply]
A. 10BaseT
B. 10BaseF
C. 10Base2
D. 10Base5

Answer(s): C,D - 10BaseT standard for Ethernet local area networks [LANS], is
ordinary telephone twisted pair wire. It supports a transmission speed of 10mb/s
over Ethernet. The "10" in the media type designation refers to the transmission
speed of 10 Mbps. The "T" represents twisted-pair. The "Base" refers to baseband
signalling. The "F" represents fiber optic cable. The "2", "5", and "36" refer to
the coaxial cable segment length [the 185 meter length has been rounded up to "2"
for 200]. 10 megabit Ethernet can also be implemented with the following media
types:

NOTES
10BaseF [optical fiber cable)
10Base2 [Thin coaxial cable with a maximum segment length of 185 meters]
10Base5 [Thick coaxial cable with a maximum segment length of 500 meters]
10Base36 [broadband coaxial cable carrying multiple baseband channels for a
maximum length of 3,600 meters]

31. A customer calls saying that the new modem they just installed themselves is
not connecting to their Internet Service Provider. They hear the dial-tone and the
other modem answering, but the connection is dropped within a few seconds. What
might be a logical reason for this?

A. The modems are incompatible

B. The modem is configured on the wrong COM port
C. The customer has call waiting and another call is disrupting the connection
D. The customer check the "only connect at this speed" option and the ISP's modems
are not as fast as the customer's.

Answer: D - Modems on both ends negotiate a connection speed (handshaking) which

can vary due to various reasons. If your modem is set to connect at one speed
only, a handshake failure may occur. Call-waiting service offered by the phone
company can cause dropped lines. If you have call-waiting service, you need to
disable it when you dial into the Internet. Second, noise on your phone line can
cause dropped lines. Check for noise by connecting a telephone receiver to the
phone line normally connected to your modem. Phone lines drops are sometimes seen
in the first few seconds after the modem handshake is completed due to a bad
"handshake" . Dropped lines could also be caused by a mismatch between users'
modems and hardware at the other end of the phone line.
References: | What causes Modem Disconnections? |