PART 1: SELF- ASSESSMENT..............................................................................................

2
1. PSYCHOMETRIC TESTS....................................................................................................2
2. SKILLS AUDIT......................................................................................................................2
2. PERSONAL SWOT ANALYSIS...........................................................................................3
4. PERSONAL BRANDING BUILDING........................................................................................3
PART 2: COMPARATIVE INDUSTRY ANALYSIS.............................................................4
1. INDUSTRY ANALYSIS.........................................................................................................4
a. Information Technology and telecommunications sector............................................4
b. Advertising and marketing sector...................................................................................5
2. TARGETED ORGANIZATION ANALYSIS..............................................................................6
a. FPT..............................................................................................................................6
b. Samsung.......................................................................................................................
c. !usiness start"u#.............................................................................................................$
PART 3: JOB SEARCH ACTIVITY.......................................................................................9
1. GOALS AND PREFERRED SECTOR/ROLE...........................................................................9
2. LETTER OF APPLICATION AND CURRICULUM ITAE FOR A REAL ACANCY.....................1!
%urriculum &itae...............................................................................................................'(
%over )etter.......................................................................................................................''
3. REFLECTION ON INTERIEW.........................................................................................12
4. REFLECTION ON NETWORKING EENT..........................................................................13
". SMART FUTURE CAREER PLAN....................................................................................13
REFERENCES........................................................................................................................16
APPENDIX..............................................................................................................................1
APPENDI# 1$ THE WORK STYLE %UESTIONNAIRE...............................................................1&
APPENDI# 2$ PSYCHOMETRIC TESTS RESULTS....................................................................2!
APPENDI# 3$ TRANSFERABLE SKILLS AUDIT.......................................................................23
APPENDI# 4$ SWOT ANALYSIS.............................................................................................2"
APPENDI# "$ 'OB ACANCY..................................................................................................26
P!"# 1: S$%&- A''$''($)#
1. P()*+,-./01* T.(/(
After completing 4 required tests including The Kenexa Online Test, Jung Typology
Tests, SHL ersonality Tests and the rospectus lanner Tests, ! could identify much useful
information a"out my a"ility that ! ha#e not reali$ed "efore% All the details a"out the results of
the test are sho&n in Appendix part%
'irstly, The Kenexa Online Test indicates my a#erage le#el in "oth (er"al reasoning
and numerical )easoning% This means that ! ha#e a"ility to analy$e &hat happens around me
to find out the root of things% *esides, ! could "ase on my experience and +no&ledge to assess
an e#ent, feelings, actions that ! could &itness e#ery day%
Secondly, Jung Typology Tests results sho& that ! ha#e distincti#e preference of
,xtra#ersion o#er !ntro#ersion &hich means that ! am not reser#ed of shy, in contrast ! feel
comforta"le &hen commutating &ith other people% This assessment is correct to myself,
actually ! &ould li+e to &or+ on a team instead of &or+ing indi#idually% !n addition, my
!ntuition is o#er sensing and ! prefer Judging than ercei#ing, this indicates that ! normally
"ase on -udgments to ma+e decisions rather than "ase on my o&n perspecti#e and sensing%
Also, the test identify that ! ha#e no preference of Thin+ing o#er 'eeling% .hich means that !
could "alance my thin+ing and my feeling &hen &or+ing/
Thirdly, SHL ersonality Tests re#eals that ! ha#e strengths of &or+ing &ith people,
creating and inno#ating, adapting and responding to change as &ell as achie#ing personal
&or+ goals and o"-ecti#es% !n term of &or+ing &ith other people, it is true that ! en-oy
spending time &ith other people and al&ays try to understand the reasons for others0 "eha#ior
so that ! could pro#ide support and sympathy to my colleagues as &ell as my su"ordinates%
1oreo#er, ! "elie#e that &hen ! consult other people "efore ma+ing a decision, it &ill "e a
"etter decision and people could accept it comforta"ly% Also, ! thin+ other strengths are
necessary for me to &or+ effecti#ely in fast2changing en#ironment% *esides, the results
indicate that ! not good at analy$ing numerical data and all other sources of information as
&ell as planning and organi$ing%
'ourthly, rospectus lanner Tests is relati#ely accurate to my planed career path% The
result sho&s that ! could "e matched &ith position of manager in organi$ations and !n fact, !
ha#e a desire to &or+ as a human resource management after graduating%
2. S2133( A451/
! desire to &or+ as a human resource manager so ! &ill prioriti$e some s+ills for my
career de#elopment including spo+en communication, interpersonal s+ills and pro"lem2
sol#ing% 'irstly, as a manager the spo+en communication is #ery important, the manager
should tranfer information to su"ordinates correctly to a#oid misunderstandings &hich could
result in "ad performance at &or+% Secondly, &or+ing in human resource department means
that ! &ill ha#e to &or+ &ith a lot of people through inter#ie&ing, explaining company
"enefits, or managing employee relations, therefore, ! need to relate effecti#ely across a range
of different people, understand them and find out the &ay so that they could express the "est%
Thirdly, human management is not an easy tas+3 there &ill "e a lot of unexpected pro"lem
arising% As a result, pro"lem2sol#ing a"ility is essential to "e a good human resource manager%
2. P.0(,673 SWOT A673)(1(
*ased on test results and comments from my colleagues as &ell as people ! had chance
to &or+ &ith, ! could identify that ! ha#e strengths of flexi"ility and Adapta"ility, team
&or+ing and interpersonal s+ills% ,specially, one of my manager said that ! am as prepared as
most to adapt interpersonal styles across situations% Ho&e#er, in the future, ! need to impro#e
myself a higher degree of adapta"ility as &ell as interpersonal s+ills if ! &ant to "e successful
in my targeted career% *esides, my &ea+nesses ha#e "een re#ealed in pro"lem2sol#ing,
numerical data analy$ing, presenting and communicating information% !n term of pro"lem2
sol#ing, experience plays an important role "ecause the lin+ "et&een past e#ents and current
e#ents could help to find out the suita"le solutions% Also, presenting and communicating need
more practice so that ! could spea+ fluently3 expressed opinions, information and +ey points
of an argument clearly as &ell as ma+e presentations and underta+e pu"lic spea+ing &ith s+ill
and confidence% !n addition, ! should ta+e time to do extra &or+ related to num"ers and
statistics to increase the speed and accuracy of analy$ing% )egarding the la"or mar+et,
organi$ations are more concerning a"out human resource management and ! ha#e opportunity
to get a -o" as human resource manager in a "ig company% Ho&e#er, there are a large num"er
of excellent people in this area3 as a result, ! ha#e to perfect myself &ith human management
s+ills so that ! am a"le to compete &ell in this career% On the other hand, human resource
management is a complicated -o" that require a lot of s+ills and experience so it hard for ne&
graduates to get a -o" in this area% *esides, management is a stressful and pressured, hence, !
need to "e consistent &ith my career path to o#ercome all the possi"le difficulty%
4. P.0(,673 B0765168 94135168
! &as "orn in a city &here ! could &itness changes in the economy% !n the past ! used
to "e the monitor of the class and got a lot of compliments in controlling class to get good
achie#ements% ! graduated from *usiness 4epartment 5 6ottingham Trent !nternational
7ollege in 899: and to complete my am"ition to "ecome a human resource manager, !
continued to study in *usiness 4epartment of )affle !nternational 7ollege and graduated in
march 89;8% ! ha#e a passion to communicate &ith as much people as possi"le, and ! am
interested in studying a"out people, for example, ! &ould li+e to understand the reasons &hy
people "eha#e li+e that, ho& ! could ma+e them to "e cooperati#e as &ell as pro#ide support
and sympathy to them% To do that, ! en-oy to spending time &ith other people, moti#ate them
for the "est performance at &or+% !t is undennia"le that human resource management is a
complicated -o" that require a lot of s+ills and experience, reagarding my current a"ility, !
ha#e some strengths of flexi"ility and Adapta"ility, team &or+ing and interpersonal s+ills "ut
on the other hand, ! ha#e a lot of &ea+ness that ! need to impro#e myself% Ho&e#er, ! "elie#e
the moti#ation of ma+ing a dream come true &ill help me to do it%
! am an am"itious person and ! admire 7,Os &ho ha#e "een successful in human
resource management such as the 7,Os of <oogle 2 Lary age and Sergey *rin, they ha#e
made <oogle to "ecome the one of the "est company that people &ould li+e to &or+ for% 'rom
my point of #ie&, human is the most important resource of an organi$ation, the organi$ation
could "e successful or not accompanying &ith the method it manage people =*ro&n, J% 4%
;>?@A% !n the near future, ! &ould li+e to "ecome a successful human resource manager &ith
my internal potentials and continuous learning process%
P!"# 2: C*(+!"!#,-$ I)./'#"0 A)!%0','
1. I654(/0) 7673)(1(
1y ma-or is "usiness especially in "an+ing and finace% Ho&e#er, ! &ould li+e to &or+
in some industries including !nformation Technology and telecommunications ser#ices and
ad#ertising and mar+eting ser#ices% !n the era of !nformation and technology and mar+et
economy, the t&o industries can "e regarded as the ones &hich ha#e the fastest gro&th% Also,
in these industries, human factor plays a decisi#e role to the "usiness performance% !f the
organi$ations are not good at human resource management, employees could not perform
their "est at &or+ e#en get dissatisfactions and lea#e the organi$ations, as a result, the
organi$ations may lose its excellent staff% Therefore, the human resource management should
"e recei#ed much attention in "oth industries%
a. Information Technology and telecommunications sector
!nformation Technology and telecommunications sector includes technology products
and ser#ices as &ell as telecommunications facilities and telecommunications ser#ices% There
are &ide range of technology products including computer hard&are and soft&are, contents
and applications, electronic and micro2electronic systems, goods and components%
Telecommunications facilities consist of telephone lines and &ireless signals &hich allo&
customers to access, store, transmit, and manipulate information%
!t is estimated that the total money spent on !T &orld&ide has "een a"out BS C@%D
trillion =.i+ipedia, 89;@A the num"er could indicate the de#elopment of this industry in &orld
economy% To +eep pace &ith the gro&th of technology &orld&ide, information technology
companies ha#e to employ people &ho ha#e a"ility to adapt ne& technology and inno#ate
current de#ices &ith ne& features% ,mployees in this industry &ill responsi"le for a large
num"er of tas+s including, soft&are de#elopment and installation, hard&are and soft&are is
maintainance, upgrade and replacement, net&or+ administration as &ell as the planning and
management of technology life cycle% This industry is closely related to other areas including
electronics, internet, telecom equipment, e2commerce and computer ser#ices% Therefore,
human resource management department in these organi$ations should "e in charge of
employing high quality human resource for the company as &ell as finding the method to
retend excellent people to &or+ for the company in long term% *esides, the information
technology and telecommunication companies are follo&ing the going glo"al trend to do
"usiness across "orders% 'or example 'T soft&are has open its "ranch in Japan and to reduce
the cost, the company &ould li+e to hire people in this country% Therefore, human resource
management department meets the challenge of ho& to attract local la"or force to &or+ for
the company%
)egarding the responsi"ility of human resource management in !nformation
Technology and telecommunications sector, graduates ha#e #ariety of chances to &or+ as
human resource manager% Ho&e#er, the requirement for this position is relati#e high
especially, these organi$ations prioriti$e people &ith lots of experience, as a result, and
graduates should impro#e themsel#es in human resource management s+ills as &ell as
+no&ledge a"out !nformation Technology and telecommunications sector%
b. Advertising and marketing sector
7ompanies operate in ad#ertising and mar+eting sector &ill ta+e charge of create
ad#ertising campaigns, implement pu"lic relations campaigns, as &ell as engage in media
"uying "ased on ad#ertising ser#ices% !n addition, in each organi$ation, there has "een a
department that is responsi"le for ad#ertising and mar+eting% !t is "elie#ed that ad#ertising
and mar+eting is a large and di#erse sector, ranging from creati#e agencies to sales
departments% 6o&adays, ad#ertising and mar+eting acti#ities are more and more recei#ing
concern in "usiness performance so ad#ertising and mar+eting is the most important acti#ities
of "usinesses%
1ar+eting can "e consider as the science and art in exploring, creating, and deli#ering
#alue to satisfy the needs of a target mar+et at a profit% =hilip Kotler, <ary Armstrong, ;>>E%
Therefore, the main roles of mar+eting are identifying unfulfilled needs and desires of
customers% !n an organi$ation, it measures mar+et si$e as &ell as predicts profit return "efore
launching products in a ne& mar+et% 1ar+eting helps to identify segments that the company
could operate to ha#e effecti#e performance%
Hence, this sector requires creati#e and acti#e human resource &ho could come up
&ith "right ideas for ad#ertising and mar+eting campaigns% 1oreo#er, the profita"ility of
indi#idual companies depends on creati#e s+ills% The &or+ing en#ironment should "e suita"le
for staff to encourage their creati#eness and inno#ations "ecause if employees ha#e to &or+
on a stressful and high2 pressure en#ironment, they could not &or+ effecti#ely%
4ue to the fact that the mar+et is greeting more competiti#e, demand for ad#ertising
and mar+eting ser#ices is increasing especially in manufacturing companies% This also means
that graduates could get a human resource management career in this industry% Ho&e#er, to
graduate from "usiness management, the +no&ledge of management is not enough so they
need to fulfill themsel#es &ith "asic +no&ledge of ad#ertising and mar+eting to understand
people &or+ing in this industry% The understandings of people could allo& managing
employees effecti#ely%
2. T708./.5 ,08761:7/1,6 7673)(1(
!t is commonly +no& that all types of industry needs human resource management
"ecause human is an e#ita"le of an organi$ation% Ho&e#er, ! interested in information
technology and as sho&n in s+ills audit, ! am good at information technology% ,#en though !
ma-or in "an+ing and finace at 'T Bni#ersity "ut during the time ! study at this uni#ersity !
find out that information technology is an interesting and moti#ating industry% Therefore, this
part of the report &ill focus on analy$ing three +ey organi$ations in !nformation Technology
and telecommunications industry including 'T, Samsung and my planed "usiness start2up as
a self2employed person%
a. FPT
'T performs in !nformation communication technology% 'or nearly 8D years of
de#elopment, 'T has al&ays "een the leading !7T company in (ietnam &ith the re#enue of
more than BS4 ;%8 "illion ='T, 89;8A% !n running "usiness, leaders of 'T "elie#ed that
human resource is dominant factor deciding companyFs success% Therefore, 'T stated that
G'T people respect indi#iduality, inno#ation and team &or+ spiritH% The core #alues ha#e
"een considered as the source of po&er that guides 'T from success to success as &ell as
creating its uniqueness among other "usinesses% .ith the core #alue all the mem"ers in 'T
are expected to ta+es full responsi"ility for protecting this spirit% ,specially, leaders and
managers of all le#els ta+e responsi"ility of the primary spirit +eepers of the company% They
are required to "e dedicati#e, exemplary and perspicacious to ensure the sustaina"le and long2
term de#elopment of 'T% ='T, 89;8A
'T core "usinesses include soft&are outsourcing, soft&are solutions, digital content
ser#ices, systems integration, Online data ser#ices, distri"ution of Telecom and !T products,
4ial2up ser#ices as &ell as Technology training% The company is aseen as the the leading
!nformation Technology company in (ietnam &ith more than ;,999 international technology
certificates% =ne&s%com%#n, 89;@A
!n term of human resource management, 'T is facing &ith the shortage in !T human
resource li+e other !T company% This led to the delay of pro-ects, missing pro-ect, reduction in
profit and e#en losing mar+et share% Actually, in 89;8, the total re#enue of 'T online had a
sharp decline in comparison &ith 89;;% !n detail, the total re#enue felt do&n from @;: "illion
(64 in 89;; to 8;E "illion (64 in 89;8 =reduced @8IA% And the same, the profit "efore tax
had a 4>I fall from >EI in 89;; to 4>I in 89;8 ='T, 89;8A% Also in 89;8, 'T had to
reduce ;E%?I of the planned re#enue and ;DI of the planned profit to ensure that the
company had enough a"ility to meet the target% There are some main reasons for the shortage
in !T human resource of 'T% 'irstly, salary in 'T is not competiti#e to other companies%
Therefore, 'T has to face difficulties in attracting people to &or+ for the company in long
term% 1any people only consider 'T as a temporary stage to get experience to promote
further in future% Secondly, (ietnam in general and 'T in particular ha#e a shortage of &ell2
qualified human resource in !T area% According to the statistics of !T7 ne&s, in (ietnam on
a#erage, there are ;9%999 graduates in !T areas per year3 ho&e#er, only ;D percent of them are
qualified% The director of 'T also said that all the ne& staff of 'T is re2trained in @ months
"efore starting their &or+ =!7T ne&sA%
'T desire to create a an ideal &or+ing en#ironment for all of their employees that
respect indi#iduality and team spirit as &ell as 'T aims at an open and friendly atmosphere,
ho&e#er the company currently ha#e to deals &ith human resource management% Therefore,
leaders of the company ha#e paid more attention to human resource management so that the
company could attract talented people% The core philosophy in human resource management
of 'T is suita"le &ith my perspecti#e3 therefore, ! &ould li+e to &or+ as a human resource
manager in 'T so that ! could contri"ute to eliminate the shortage in human resources as
&ell as other human management issues%
b. Samsung
Samsung is and ,lectronics group that pro#ide electronics de#ices and ser#ices
including Tele#ision, mo"ile phones and computers to customer% (ision of Samsung is stated
that GSamsung is dedicated to de#eloping inno#ati#e technologies and efficient processes that
create ne& mar+ets enrich people0s li#es and continue to ma+e Samsung a digital leaderH%
*rgani+ation #hiloso#hy in human resource,
Since its foundation, the company has concentrated on and respect people as Ga
company is its peopleH% Samsung opened its recruitment system in ;>D?, up to no&, the
company continuously pay much attention to de#eloping people% 7urrently, Samsung
employee are expected to follo& @ mottos including Jpeople &ho challenge the future &ith
passion and flo&F, Jpeople &ho &ill change the &orld "y learning and creati#ityF, and Jpeople
&ho communicate and colla"orate &ith open heartF =hrd%samsung%co%+r, 89;@A% *esides, the
company promotes its human resource de#elopment strategy "ased on three programs
including Jsharing Samsung #aluesF, JSamsung "usiness leader programF, and JSamsung
glo"al talent programF%
Samsung-s #erformance,
2!12 F1676*173 H18+318+/( ;(,40*.$ S7-(468.*,-< 2!12=
AMOUNTS IN BILLIONS 1ON DOLLARS EUROS
6et SalesK 8?4,8?D%E9 84?%D ;:D%;
Total Assets 4@4,>:D%:9 @:4%@ 8:?%:
Total Lia"ilities 8D4,@8>%89 884%? ;E:%@
Total Stoc+holder0s ,quity ;:9,EDE%E9 ;D>%E ;;>%D
6et !ncomeK 89,@;E%@9 ;:%@ ;@%?
.Amounts in billions/
Samsung leaders "elie#e in that Gtalents create the future,H Samsung considers human
factor as the most important assets and goal, and pro#ides opportunities and en#ironment that
employees can find fun and happiness in &or+places% Also, Samsung applies S1A)T
re#olution in the expected &ay of &or+ing among employees including Speed, 1orality,
Assurance, responsi"ility, and truth% *esides, the company has designed a large num"er of
programs to facilitate communications among employees and support &or+2life "alance% This
expressed its attempt to "uild an ideal &or+ing en#ironment &here employees could perform
their "est capa"ilities at &or+% This orientation in human resource is excellent and ! &ould
li+e to ha#e chance to -oint hands to ma+e this goal of the company come true%
c. !usiness start"u#
As &hat ! said in my personal "randing, ! admire 7,Os &ho could create ideal
&or+ing en#ironment for their employees li+e <oogle, as a result ! ha#e a dream to set up my
o&n "usiness in information technology industry%
The success of the t&o companies that &ere mentioned a"o#e could help me to realise
that human resource is the most important resource of an organi$ation, a suita"le human
resource management policy could ma+e my "usiness successful% 1y organi$ational #alues of
my o&n "usiness &ill emphasi$e on human resource &hich &ill "ecome the dominant factor
to the success of my "usiness% ! "elie#e that H)1 is "oth the art of managing people "y
recourse to creati#e and inno#ati#e approaches3 it is a science as &ell "ecause of the precision
and rigorous application of theory that is required% 'T and Samsung are strong at satisfy and
moti#ate their employee "y understanding their employees needs and demands% Therefore, !
&as a director ! &ill try to understand my staff expectation and pay attention to fulfil them%
1y "usiness star2up may "e a small "usiness &ith a small num"er of su"ordinates as
my cofee shop% *ut ! &ould try to find out the suita"le methods in staffing, retention of
people, paying and per+s setting and management, as &ell as performance management so
that my staff could en-oy the "est conditions in &or+ing place% !f the "usiness performance
"etter, ! could expand my "usiness, employ more people% Ho&e#er, my priority in human
resource management is unchangea"le% This option of create my o&n "usiness also could
fulfill my am"ition to "e a human resource management%
P!"# 3: J*2 '$!"34 !3#,-,#0
1. G,73( 765 >0.?.00.5 (.*/,0/0,3.
! completed my 4iploma in *usiness in *usiness 4epartment of 6ottingham Trent
!nternational 7ollege as &ell as Ad#ance 4iploma in *an+ing L 'inance in )affle
!nternational 7ollege% 6o&, to achie#e my am"ition in career path, ! ha#e identified myself
my career plan that consists of short2 term, medium 5term and long2 term goals%
'irstly, regarding the short2 term goal, ! am studying *an+ing L 'inance in 'inance
4epartment 2 'T Bni#ersity% This course &ill pro#ide deeper +no&ledge a"out "usiness
management in general and finance management as &ell as human resource management in
particular% ! &ill try to complete my course &ith good result%
Secondly, in consideration of medium term goals, ! &ill try to impro#e my s+ills in
management% After completing some psychometric tests ! can reali$e my &ea+nesses and
strengths as &ell as &hich s+ills a need to impro#e to "e a good human resource manager% 'or
example, ! &ill ta+e time to do extra &or+ related to num"ers and statistics as &ell as try to "e
more careful &hen analy$ing% !n addition, ! &ould read more "oo+s a"out famous and
successful people a"out the &ay they sol#e pro"lems, storing experience in pro"lem2sol#ing
in issues related to human resource management% *esides, in the time learning in 'T
uni#ersity, ! &ill find internship or part2time -o"s that lin+ed &ith human resource
management so that ! could learn from practical experience as &ell as ma+ing comparison
"et&een methods to manage people in different organi$ations%
Thirdly, in long term, ! ac+no&ledge that the competiti#eness in la"or mar+et is
intensi#e% There ha#e "een a lot of people &ho are more s+illful and ha#e much more
experience in human resource management than ! am% Therefore, after graduating, ! &ill
continue to find a -o" in human resource management that might "e the staff in human
resource department or an assistant of manager, ho&e#er, ! "elie#ed that my experience stored
in these -o"s &ill "e #ery useful for me to "e employed as a human resource manager% On the
other hand, if ! ha#e enough capital to create my o&n "usiness, ! &ill do it and employ myself
as human resource manager%
2. L.//.0 ,? 7>>31*7/1,6 765 C4001*434- 1/7. ?,0 7 0.73 @7*76*)
C4001*434- 1/7.
N5UYEN THU TRAN5
D!#$ *& 2,"#4: ;?M9;M;>:E
5$).$": female
N!#,*)!%,#0: (ietnamese
P4*)$ )/(2$": 9>:> :8 :? :8
E(!,%: ntrang;?;Ngmail%com
A.."$'': 6o D, lane ;E4M@;, Hong 1ai Street, Hai *a Trung 4istrict, Hanoi, (ietnam%
PERSONAL PROFILE:
A self 5 moti#ated, independent and hard&or+ing indi#idual &ith numerous transfera"le s+ills
gained throughout Bni#ersity and past &or+ing experience% An enthusiastic, punctual and
+een to learn employee &ith a Gcan doH attitude3 a person &ith high sense of responsi"ility
and the flexi"ility to adapt to ne& &or+ing en#ironments%
EDUCATION 6 7UALIFICATION:
2812 9 P"$'$)#: F,)!)3$ D$+!"#($)# - FPT U),-$"',#0
BA 9 B!):,); 6 F,)!)3$ <T* 2$ ;"!./!#,); ,) D$3$(2$" 2813=
S+ill gainedO continues de#eloped insight +no&ledge and competence in finance and
"an+ing, accounting, mar+eting, human resource and management as &ell as excellent
intercultural communication s+ills%
2889 9 2812: B/',)$'' D$+!"#($)# - R!&&%$ I)#$")!#,*)!% C*%%$;$
AD 9 A.-!)3$ D,+%*(! ,) B!):,); 6 F,)!)3$ <5"!./!#$. ,) M!"34 2812=
S+ill gainedO Accounting, mar+eting, human resource and management as &ell as
excellent intercultural communication s+ills
288> 9 2889: B/',)$'' D$+!"#($)# 9 N*##,);4!( T"$)# I)#$")!#,*)!% C*%%$;$
D,+%*(! ,) B/',)$'' 9 <5"!./!#$. ,) 288>=
S+ill gainedO 4e#elop ,nglish s+ills =Listening, Spea+ing, )eading, and .ritingA and
presentation, &or+ing in group &ith different culture, de#eloped "ac+ground +no&ledge and
competence in finance and "an+ing, accounting, mar+eting, human resource and management
as &ell as excellent intercultural communication s+ills%
A..,#,*)!% C$"#,&,3!#$:
7ertificate for the attendance of the intensi#e course Soft S+ills granted "y school of
foreign ,conomic Technology 5 SO',T % JS7 7omputing 7entre%
1OR? EXPERIENCE:
A+",% 2813 9 +"$'$)#: O+$"!#,*)
V,$#)!( P*'#
S+ill gainedO 1anaging and controlling acti#ities in an orgnai$ation%
J!) 2812 9 S$+ 2812: A33*/)#!)#
V,$# N4!# E%$3#",3!% !). T"!.,); C*(+!)0
S+ill gainedO
Start training on finance document of the company%
4ealing &ith customer o#er the phone and email in different countries%
*uild the contract &ith the partnership%
Arrange the time to sol#e all the related things to finance matters%
288 9 2889: R$3$+#,*),'#
F%!(,); D"!;*)@ #4$ C*")$" H*/'$ 9 N*##,);4!( 9 U),#$. ?,);.*(
S+ill gainedO
)ecei#ed and responded to customer enquiries% 'ace5to 5face or o#er the phone deal
&ith customers%
Arrange "oo+ed and ta"le for the restaurant%
7ollected and handle cash from customers or other colleagues and su"mitted to
accounting department%
ADDITION: M!)!;$"
M0 *A) C*&&$$ S4*+
S+ill gainedO human resource mangement, staff moti#ation "alance &ith profit of the shop%
S?ILL PROFILE:
7ommunication s+illO
<ood communication s+ills gained from gi#ing presentation in seminars and &riting
reports as part of my courses% This included "oth &ritten and #er"al communication
s+ills%
A"ility to communicate clearly and effecti#ely &ith people from different
"ac+grounds and cultures, gained from &or+ing in groups &ith people from different
countries &hen "eing at uni#ersity as &ell as dealing &ith customers%
A"ility to negotiate &ith people to attain positi#e result%
Organising s+ill and s+ill of deli#ering resultsO
A"ility to plan and organise time to meet tight deadlines, and a"le to &or+ &ell under
pressure to deli#er good quality of &or+ &ith high attention to detail%
Al&ays ma+e a list of things to do, step to ta+e% 'ollo& set procedures and guidelines
effecti#ely%
Team2&or+ing s+illO
A"ility to &or+ effecti#ely in team to complete group pro-ects at uni#ersity%
.ell2completing assigned tas+s as an acti#e mem"er to each team% This include time
management, negotiate, co2operation as a &ay of getting things done%
A"ility to moti#ate others and resol#e conflicts in order to achie#e excellent results%
7ustomer focusO
!nteract &ith customers professionally through all means of communications%
A"ility to deal &ith a lot of customersF enquiries e#ery day%
Keep customers informed &ith any concerns of theirs%
See+ and #alue feed"ac+ from customers%
Language L computer s+illO
'luent in ,nglish and (ietnamese%
<ood understanding of 1icrosoft pac+ages including .ord, o&er oint, ,xcel and
also an effecti#e !nternet user%
INTERESTS
)eading "oo+s and maga$ines%
Surfing the !nternet, &atching T(%
Tra#elling and communicating &ith people%
REFERENCES =A#aila"le on request%A
C/"",3/%/( V,#!$
C,@.0 L.//.0
N!($: N;/0$) T4/ T"!);
D!#$ *& 2,"#4: ;?M9;M;>:E
5$).$": female
N!#,*)!%,#0: (ietnamese
P4*)$ )/(2$": 9>:> :8 :? :8
E(!,%: ntrang;?;Ngmail%com
A.."$'': 6o D, lane ;E4M@;, Hong 1ai Street, Hai *a Trung 4istrict, Hanoi, (ietnam
4ate Septem"er >th, 89;D
4ear SirM madam,
! ha#e seen in (ietnam&or+ &e"site in 4ecem"er that your company is searching for
Human resource manager% !t is commonly +no&n that your company &or+ing en#ironment is
an ideal &or+place for people &ho &ould li+e to &or+ on human resource area and ! ha#e
passion to &or+ on human resource management so ! am &riting to apply for the #acancy of
human resource manager in your company%
! am graduates from *usiness 4epartment of 6ottingham Trent !nternational 7ollege
and *usiness 4epartment of )affle !nternational 7ollege% 1y &or+ experience in operation
department of (ietnam post and manager in my o&n cofee shop ga#e me experience in human
resource management% 1oreo#er, ! could communicate &ell "y ,nglish and &hen ta+e part in
international "usiness communication% All the details you could find in my 7(%
! hope that ! could ha#e a chance to &or+ for your company% ! am appreciated if you
could ta+e my 7( into consideration%
! loo+ for&ard to hearing from you soon%
)espectfully yours,
PPPPPPP%%
3. R.?3.*/1,6 ,6 16/.0@1.A
0eflection on Intervie1er
!nter#ie&er &ill responsi"le for ma+ing questions, gi#ing time for inter#ie&ee to
ans&er, and "ase on ans&er of inter#ie&ee to ma+e assessment% Ho&e#er, to ensure that the
inter#ie& could run smoothly and inter#ie&ee could express exactly &hether they could meet
requirements of the -o", the inter#ie&er should "e a person &ho has lots experience in
inter#ie&ing% They must +eep in mind the main purpose of the inter#ie& so that they could
gi#e the suita"le questions to the inter#ie&ee as &ell as consider &hether open or closed
questions are suita"le for each inter#ie&ee% *esides, inter#ie&er should ha#e a questioning
strategy prepared &hich means that they could prepare +ey questions "ut they should "e
flexi"le in the &ay of ma+ing questions to inter#ie&ee% 1oreo#er, inter#ie&er should
esta"lish an appropriate communication atmosphere for inter#ie& so that inter#ie&ee could
not "e too stressful during inter#ie&% !n addition, there are many +inds of inter#ie& and
inter#ie&er should "e prepared for certain +ind of inter#ie&%
0eflection on intervie1ee
!nter#ie&ee &ill ha#e ans&er questions from the inter#ie&er% The quality of the
ans&er &ill decide they could "e employed or not% Therefore, they must "e &ell2prepared
"efore inter#ie& as &ell as thin+ carefully "efore gi#ing ans&er to each questions%%
!nter#ie&ee is suggested to "e appearing confident "ecause the first impression is #ery
important to the employer% *esides, inter#ie&ee should express themsel#es in appropriate &ay
instead of exaggerating their o&n a"ility as &ell as their +no&ledge% .ell2preparation
confidence and calmness are essential for them to &in an inter#ie&% !t is ad#ised that
inter#ie&ee should not -ust ans&er Qes or 6o, in contrast they need to qualify points &here
appropriate, -ustify #ie&s , as &ell as offer examples if necessary% Also, they should not "e
o#er2familiar or o#er2formal "ased on the characteristics of the inter#ie&%
0eflection on observant
O"ser#ant &ill ta+e charge of o"ser#ing an inter#ie& and gi#e feed"ac+ on the
performance of the inter#ie&er% Therefore, the o"ser#ant should "e experienced people &ho
ha#e a"ility to analy$e the situation to assess the attitude as &ell as the performance of the
inter#ie&er during the inter#ie&%
An inter#ie& &or+s "est if the inter#ie&er and inter#ie&ee could co2operate during
the inter#ie& and the o"ser#er can "e the last person to assess the inter#ie& is effecti#e or
ineffecti#e%
4. R.?3.*/1,6 ,6 6./A,02168 .@.6/
6et&or+ing e#ent is useful in -o" searching acti#ity "ecause net&or+ing e#ent is a
really #alua"le &ay to expand your +no&ledge and learn from the success of others%
6et&or+ing e#ent "enefits you &ith a great source of connections, and really opens the door
to tal+ to highly influential people that you &ouldnFt other&ise "e a"le to easily tal+ to or
find% As a result, if you could perform &ell in a net&or+ing e#ent, you could ha#e more
chance to get a desired -o"% !t is suggested that in a net&or+ing e#ent, people should net&or+
&ith purpose and "e prepared as &ell as "e informed%
". SMART ?4/40. *70..0 >376
SMART C!"$$" P%!))$"
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*e certain to fill in
registering form to
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department
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Step 8O
1eeting the
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AO 4iploma in
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1. *ro&n, J% 4% ;>?@, The 2uman 6ature of *rgani+ations% 6e& Qor+O BSA%
Amacom
2. 'T, 89;8, financial statement 7('7
3. hrd%samsung%co%+r, 89;@, 208 strategy, a#aila"le from
httpOMMhrd%samsung%co%+rMesu"8S@%html Accessed 4ecem"er ;>th, 89;@
4. ne&s%com%#n, 89;@, FPT %or#oration5 a#aila"le from
httpOMMne&s%com%#nMdirectoryMcomputers2a2internetMinternet2ser#ice2pro#idersMfpt2
corporation%html Accessed 4ecem"er ;>th, 89;@
". hilip Kotler, <ary Armstrong, ;>>E% Princi#les of 9arketing% ?th ,dition%
,ngle&ood 7liffs, 6%J% rentice Hall
6. Samsung%com, 89;8, Samsung Profile 7('7, a#aila"le from
httpOMM&&&%samsung%comMusMa"outsamsungMsamsungSgroupMourSperformanceM Accessed
4ecem"er ;>th, 89;@
&. &i+ipedia, 89;@, Information and communications technology, A#aila"le from
httpOMMen%&i+ipedia%orgM&i+iM!nformationSandScommunicationsStechnology Accessed
4ecem"er ;>th, 89;@
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A>>.651B 1$ T+. W,02 S/)3. %4.(/1,66710.
S#!#$($)# R!#,); S0(2*%
;% ! am happiest &hen ! can implement my o&n ideas D !64
8% ! donFt li+e &or+ing on my o&n 4 SO7
@% ! am often the one to come up &ith ne& ideas 4 7),
4% ! li+e paying attention to detail @ ),L
D% ! donFt li+e a predicta"le &or+ routine @ 7),
E%
! &or+ most effecti#ely if there are ample opportunities to share
ideas &ith colleagues
D 7O
?%
! li+e to ha#e the freedom to try out ne& ideas, e#en if there is a ris+
that they may "e unsuccessful
4 !64
:%
! "elie#e that colleagues &ould descri"e me as a relia"le person to
&or+ &ith
4 ),L
>% ! ne#er ha#e trou"le coming up &ith suggestions @ 7),
;9% ! li+e ta+ing decisions at &or+ 4 !6'
;;%
! &or+ most effecti#ely if ! am left to get on &ith my tas+s &ithout
interference
@ !64
;8% ! see+ out opportunities to ta+e responsi"ility D A1*
;@%
Ha#ing good &or+ing relationships &ith my colleagues is #ery
important to me
D SO7
;4%
! am often the one to organi$e an e#ent such as a lea#ing do or an
office outing
4 SO7
;D%
Ha#ing &or+ &hich offers plenty of opportunities for ad#ancement is
important to me
4 A1*
;E% ! am al&ays prepared to try a ne& approach 4 7),
;?% ! encourage other people to contri"ute suggestions and ideas D 7O
;:% ! disli+e ha#ing to complete tas+s in a hurry @ ),L
;>% *eing respected "y colleagues is #ery important to me @ ,)
89%
! expect my o&n efforts to "e re&arded financially or &ith
promotion
4 A1*
8;% ! find it difficult to deal &ith confrontations at &or+ 8 B7
88% ! &or+ hard and ! expect to gain promotion rapidly @ A1*
8@%
!t really matter to me that family, friends and colleagues #alue the
-o" ! do and the progress ! ma+e
@ A1*
84% ! only thri#e if my &or+ is frequently praised 8 B7
8D%
! get a lot of satisfaction from persuading someone to see a pro"lem
from my point of #ie& 5 ! li+e &inning an argument
4 !6'
8E% ! listen carefully to &hat others are saying D 7O
8?%
! donFt usually offer an opinion at &or+ unless it is deli"erately
sought
8 B7
8:% ! can usually moti#ate other people "y enthusiastic myself 4 !6'
8>% ! pay great attention to details li+e punctuality and time +eeping 4 ),L
@9% ! find it difficult to accept criticism ; B7
@;%
! thri#e on change and on "eing as+ed to do something ne& or get a
pro-ect started
4 7),
@8% ! shall only "e happy &hen ! get to the top of my chosen profession @ A1*
@@% ! li+e follo&ing things up and researching information @ ,(A
@4%
,#en &hen &or+ing in a team, ! still li+e to ha#e the ultimate
responsi"ility for decisions
4 !64
@D% ! thin+ ! can easily spot and ta+e ad#antage of ne& opportunities 4 7),
@E% ! donFt mind "eing unpopular if it leads to good results D 7T
@?%
! can often persuade people to do something in a different &ay from
the tried and tested
4 !6'
@:% ! thin+ colleagues might sometimes #ie& me as rather forceful @ 7T
@>% ! do not ma+e careless mista+es &ith my &or+ @ ),L
49% ! "elie#e people are moti#ated "y feeling encouraged 4 7O
4;% ! am pro"a"ly a "it of a perfectionist 4 7T
48%
! can influence the decision ma+ing process effecti#ely, e#en &hen !
donFt ta+e the decision myself
D !6'
4@%
! en-oy analysing pro"lems and situations and loo+ing at all the
options
D ,(A
44% ! li+e "eing gi#en difficult tas+s, ! see them as a challenge D (A)
4D% ! do tend to get "ored easily and then my attention to detail may slip @ (A)
4E% ! often find that colleagues confide in me @ SO7
4?% ! li+e &or+ing to targets, "ut ! li+e to set them myself 4 !64
4:% ! find ! settle into a ne& -o" quic+ly and easily @ (A)
4>%
! &ill sometimes gi#e in e#en if ! donFt agree -ust to a#oid falling out
&ith people
; B7
D9% ! ne#er put off difficult tas+s 5 ! li+e to deal &ith them straight a&ay 4 ,)
D;%
! en-oy those &or+ing days &here you -ust ne#er +no& &hat is going
to happen next
4 (A)
D8%
To me the "est part of &or+ is forming good relationships &ith
customers and colleagues
4 7O
D@% ! ta+e ad#antage of any training opportunities that are on offer 4 ,)
D4% ! en-oy seeing other staff de#elop and impro#e D 7O
DD%
!f ! am ha#ing a pro"lem &ith a colleague ! try to address it straight
a&ay, rather than letting a pro"lem "uild up
D SO7
DE% ! ne#er find myself doing things at the last minute @ 7T
D?% !f ! ha#e got a pro"lem &ith something ! donFt mind admitting it 4 ,)
D:% ! am prepared to &or+ hard to see something though @ ,)
D>% ! thin+ regular appraisals at &or+ are #ery important 4 7T
E9% ! +eep pretty calm in a crisis D ),L
E;% ! #ie& &or+ as the most important part of my life 4 A1*
E8% ! could ne#er stay in a -o" &here ! felt "ored @ (A)
E@% ! need to "e a"le to use my professional +no&ledge and s+ills D ,)
E4% ! li+e integrating and managing the efforts of others 4 !6'
ED% ! need to see the results of my &or+ 4 ,(A
EE% ! cope &ell &ith constantly changing demands @ (A)
E?% ! plan a -o" carefully "efore ! ma+e a start 4 ,(A
E:% The idea of routine really depresses me @ (A)
E>% ! really en-oy gathering information and data @ ,(A
?9% !f ! say ! &ill do something, then ! do it 4 ),L
?;% ! ta+e opportunities to train and teach other mem"ers of staff @ !6'
?8% ! often sociali$e &ith colleagues outside &or+ing hours D SO7
?@% ! really hate it if ! upset some"ody at &or+ @ B7
?4%
! "elie#e people &or+ most effecti#ely if they are told exactly &hat
to do
D 7T
?D%
! try hard to encourage quiet colleagues to contri"ute to discussions
and meetings
4 7O
?E% ! am usually the first to arri#e and the last to lea#e @ 7T
??%
! prefer the idea of "ecoming a specialist to that of "ecoming a
general manager
@ ,)
?:% ! really need to ta+e responsi"ility for organi$ing my o&n &or+load @ !64
?>% ! li+e to ha#e all the stages of a pro-ect clearly mapped out 4 ,(A
:9%
! &ould really rather run my o&n "usiness than &or+ for someone
else
4 !64
:;%
! &ill often chec+ out my ideas &ith a colleague "efore ! raise them
&ith a larger group
4 B7
:8%
! "elie#e that time spent thin+ing "efore ta+ing action is time #ery
&ell spent
4 ,(A
:@%
! really en-oy stri+ing up ne& relationships &ith customers and
clients
D SO7
:4% ! sometimes come up &ith unusual suggestions and ! donFt mind 4 7),
"eing laughed at, if is helps people try a ne& approach
=; R strongly disagree3 8 R disagree3 @ R neither agree nor disagree3 4 R agree3 and D R
strongly agreeA%
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A>>.651B 2$ P()*+,-./01* T.(/( R.(43/(
?$)$B$ O)%,)$ T$'# R$'/%#':
All questions completed &ith the time limit
ScoresO
(er"al )easoningO A#erage =DEIA
6umerical )easoningO A"o#e A#erage =E>IA
A#erage le#el in "oth (er"al reasoning and numerical )easoning
J/); T0+*%*;0 T$'# R$'/%#':
SHL P$"'*)!%,#0 T$'# R$'/%#':
A"$! C*(+$#$)30
C*(+$#$)30
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Leading and 4eciding D$3,.,); !). I),#,!#,); A3#,*)
Supporting and 7o2operating 1*":,); A,#4 P$*+%$
!nteracting and resenting P"$'$)#,); !). C*((/),3!#,); I)&*"(!#,*)
Analysing and !nterpreting A)!%0',);
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Organising and ,xecuting P%!)),); !). O";!),',);
Adapting and 7oping A.!+#,); !). R$'+*).,); #* C4!);$
,nterprising and erforming A34,$-,); P$"'*)!% 1*": 5*!%' !). O2C$3#,-$'
C*(+$#$)30 "!#,); :$0
otential area of strength
Some potential scope for de#elopment
otential de#elopment need
P"*'+$3#/' P%!))$" R$'/%#':
A>>.651B 3$ T076(?.0793. S2133( A451/
T"!)'&$"!2%$
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W01//.6
C,--461*7/1,6
1edium 1y score in &ritten
assignment is not high, -ust
a"out ?
ractice more in &riting and try
to impro#e &riting s+ill "ase on
tutorFs comments
S>,2.6
*,--461*7/1,6
1edium ! &as commented that ! loo+
quite ner#ous &hen deli#ering
presentation
Ta+e part in more presentations
to practice to spea+ to a large
num"er of people
A>>31*7/1,6 ,?
64-9.0
Lo& ! find difficulties &hen
dealing &ith numerical
information and often ma+e
mista+es
Ta+e time to do extra &or+
related to num"ers and statistics%
Try to "e more careful%
I6?,0-7/1,6
/.*+6,3,8)
,xcellent ! am good at 1icrosoft office
and got an excellent degree in
1icrosoft office course
*e updated &ith ne& technology
to ta+e ad#antage of them
P0.(.6/7/1,6( 1edium ! am not confident &hen
spea+ing in front of different
audiences and not flexi"le in
dealing &ith questions
ractice to spea+ to a large
num"er of people3 predict
possi"le questions "efore each
presentation%
I6/.0>.0(,673
(2133(
,xcellent ! could communicate &ell
&ith &ide range of people in
different cultures
)ead more "oo+s a"out
differences in cultures
T.7- A,02168 ,xcellent ! &as said to "e cooperati#e
&hen &or+ing in group%
)ead "oo+s a"out people
characteristics and ho& to
engage people to complete a
common goal
N.8,/17/1,6
(2133(
1edium ! sometimes meet trou"le
&hen negotiate &ith peoples
Learn ho& to persuade people to
get &in2&in negotiations
M7678168
16?,0-7/1,6
,xcellent ! am good at analysing,
presenting and disseminating
a large amount of information
ractice the a"ility to read fast
and got the right and important
information
P0,93.-C(,3@168 1edium !t ta+e me a lot of time to find
the solutions for a
complicated issues
)ead a"out famous and
successful people a"out the &ay
they sol#e pro"lems, storing
experience in pro"lem2sol#ing
D.73168 A1/+
5.75316.
,xcellent ! ne#er miss a deadline Set order and priority to certain
tas+s carefully
L.75.0(+1> 1edium ! ha#e a"ility pro#iding
direction, "ut ! am not good at
moti#ating others
Self2 study a"out the methods to
moti#ate people
F3.B19131/) 765
A57>/79131/)
,xcellent ! feel &or+ing in fast2
changing en#ironment li+e
exciting challenges
! &ill apply for internship or part
time -o"s in different company
to impro#e my adapta"ility
A>>.651B 4$ SWOT 7673)(1(
S#"$);#4'
.hat are my +ey strengths as an employee
and a person/
'lexi"ility and Adapta"ility
Team &or+ing%
!nterpersonal s+ills%
4ealing &ith deadline
!nformation technology
1$!:)$''$'
.hat are my +ey &ea+nesses as an employee
and a person/
ro"lem2sol#ing%
Spo+en communication%
Leadership
6egotiation s+ills%
O++*"#/),#,$'
.hat are the +ey opportunities for my
career de#elopment/
)equirement of la"or mar+et%
T4"$!#'
.hat are the +ey threats to my career
de#elopment/
competition among graduates P
stress and pressure
A>>.651B "$ ',9 @7*76*)
HR M!)!;$"

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Qen hong ! !ndustrial Tone, Qen Trung, Qen hong, *ac 6inh%
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hong 4istrict, *ac 6inh ro#ince &ith total area of ;99 hecta is a mem"er of Samsung
7orporation% S,( is speciali$ing in manufacturing mo"ile handsets and other hi2tech
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most competiti#e and attracti#e &or+ing conditions such asO salary, "enefit, chance of
promotion and opportunities of domestic and o#ersea training% Joining S,( is a "est &ay to
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V Lead, moti#ate, manage and de#elop the H) Support Ser#ices function
V Lead H) team to deli#er &orld class H) support and ser#ices to production
V 4eli#er high quality H) Operational ser#ices that are efficient and effecti#e
V ro#ide ad#ice and support to production in areas of communication on policies,
practices and processes,
V ,nsures accurate and timely management of payroll, "enefits and tax related
ser#ices%
V 1anage #endors and other sta+eholders &ith regards to timely and quality H)
ser#ice%
V 1anaging other operational support functions li+e recruitment, on2"oarding,
termination acti#ities, international mo"ility etc and ensuring ris+ control measures are in
place under these functions
V ro#ide timely and effecti#e H) ad#ise to production on long and short term
strategies
V 4e#elop people plan and strategy and implement it across different functions
V Support production and functions "y pro#iding tools, process and policies in regard
to talent management, compensation L re&ards, employment regulations, recruitment and
performance management
J*2 "$E/,"$($)#
V ost <raduate degree in H) or a related discipline
V ? 2;9 years of rele#ant experience out of &hich 4 5 D years should "e in leadership
role
V 4emonstrated experience in H) process, policy, systems
V A"ility to deli#er demanding production o"-ecti#es and goals
V 4emonstrated leadership capa"ilities particularly around coaching and de#elopment
planning and talent management%
V A"ility to &or+ effecti#ely &ith senior leadership and all other le#els in the
organi$ation
V Strong &ritten and #er"al communication s+ills
V <ood pro-ect management, influencing, interpersonal, analysis, pro"lem sol#ing and
diagnostic s+ills%
V A"le to communicate in Korean is an added ad#antage
P3.7(. N,/.$
.e only accept the 7( applied #ia httpOMM&&&%samsungcareers%com%#n
.e regret that only shortlisted candidates &ill "e notified
httpOMM&&&%#ietnam&or+s%comMhr2manager2@;24D;>D?2-d