MGT502Spring2009 MidTerm MGT502 Organizational Behavioursolved Paper 1

MIDTERM EXAMINATION
Spring 2009
MGT502- Organizational Behaio!r "Se##ion - $%
Re& No'
Ti(e' )0 (in
Mar*#' 50

+!e#tion No' $ " Mar*#' $ % - ,lea#e -hoo#e one

The
opinion or belief segment of an attitude is described by which component of attitude?
. /ognitie
Affective
Behavioral
Behavior intension

+!e#tion No' 2 " Mar*#' $ % - ,lea#e -hoo#e one

Values
like working hard, being creative and honest are the means which lead towards achieving
organizational goals !hich of the following term best described these values?
Terminal values
. In#tr!(ental al!e#
Theoretical values
"ocial values

Not -on&ir( +!e#tion No' 0 " Mar*#' $ % - ,lea#e -hoo#e one

!hich
of the following country is a representative of collectivism as a nation ie group harmony,
cohesiveness, consensus and corporation?

#anada
$apan
. 1nite2 State#
#ape Town


%uatemala is a country where ine&ualities e'ist showing gap between rich and poor !hich of the
following value is truly representing the state of %uatemala?
. ,o4er 2i#tan-e
(ndividualism
#ollectivism
)ncertainty avoidance

$005#!re +!e#tion No' 5 " Mar*#' $ % - ,lea#e -hoo#e one

The Big
*ive model is related to ++++++++++++++++
,erception
. ,er#onalit6
-'perience
#ulture

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!hich
dimension of the Big *ive model refers to be pleasant and accommodating in social situations?
. E7troer#ion
.penness to e'perience
-motional stability
Agreeableness


!hich
of the following is /.T one of the traits according to the Big *ive 0odel?
#onscientiousness
-'troversion
Agreeableness
. Sel& a-t!alization


-motional 1esponses that the organization re&uires workers to show and considers appropriate in a
given 2ob are called3
*elt -motions
4isplayed -motions
0oods
. E(otional Intelligen-e

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!hich
of the following is NOT one of the si' universal emotions, as agreed upon by most
contemporary researchers?
Anger
*ear
. :ate
"adness

$005#!re +!e#tion No' $0 " Mar*#' $ % - ,lea#e -hoo#e one"-hap $2%

"ana is
a group leader at interior designing firm "he is concerned with the achievement of her peers and
subordinates, she appreciate their suggestions and motivates them to come up with something new
and uni&ue !hich of the following is "ana5s style?
. /on-ept!al
Behavioral
4irective
Analytical

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6$ust
because he was late in his first class, his teacher thinks he is irresponsible student7 !hich error
teacher has commited in this case?
"elective perception
"tereotyping
. :allo e&&e-t
"ocial perception

$005#!re +!e#tion No' $2 " Mar*#' $ % - ,lea#e -hoo#e one"-hap $$%

(t is not
possible for 0r Asim to understand everything he sees, he notices a few of the things, we can say
that he engages in3
Assimilating
. Sele-tie per-eption
8alo -ffect
Target ,erception

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According to attribution theory, which of the following is an e'ample of e'ternally caused
behavior?
. An e(plo6ee i# late ;e-a!#e o& a &lat tire<
An employee was promoted because of his abilities
An employee was fired because he slept on the 2ob
An employee was promoted because he was hard working


According to attribution theory, if someone shows different behaviors in different situations then this
can be termed as+++++++++++
#onsensus
. Di#tin-tiene##
1eliability
#onsistency


!hich
of the following statement ;e#t describes 6motivation?9
1esults in a level of efforts put by a group
(ntensifies an individual5s efforts from others
. G!i2e# an in2ii2!al=# e&&ort# to4ar2# a goal
0eets an individual5s needs, wants and demnands

+!e#tion No' $) " Mar*#' $ % - ,lea#e -hoo#e one

"hahid
is a salaried employee whose 2ob is to proof read legal documents 8e discovers that he is paid
substantially more than his colleagues, even though their 2obs and performances are very similar
!hat is likely to be his reaction to this discovery according to e&uity theory?
The &uantity of documents he proofreads will decrease
The &uality of documents he proofreads will decrease
. The >!antit6 an2?or the >!alit6 o& 2o-!(ent# he proo&rea2# 4ill in-rea#e
There will be no effect of this fact on his performance

Not -on&ir( +!e#tion No' $8 " Mar*#' $ % - ,lea#e -hoo#e one

The
degree to which an individual believes that performing at a particular level will generate a desired
outcome is defined by e'pectancy theory as what kind of relationship
,erformance:reward
-ffort:performance
1eward:personal goal
. E&&ort-#ati#&a-tion

Not -on&ir( +!e#tion No' $9 " Mar*#' $ % - ,lea#e -hoo#e one

Two:
factor theory suggests that dissatisfaction is caused by e'trinsic factors !hich of the following is an
e'ample of such a factor?
Advancement
. @or*ing -on2ition
Achievement
1ecognition


!hat
continuum in the two:factor theory is made up of the hygiene factors?
/o dissatisfaction to dissatisfaction
/o dissatisfaction to satisfaction
. Sati#&a-tion to no #ati#&a-tion
"atisfaction to dissatisfaction


!hich
of the following is /.T a biographical characteristic?
. Region
Age
"e'
Tenure

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!hich
of the following statements concerning tenure is NOT true?
Tenure does not appear to be a good predictor of employee productivity
Tenure and satisfaction are positively related
. Ten!re i# a goo2 aria;le in e7plaining t!rnoer
Tenure and organizational investment are negatively related


!hat
does 0B. provide for the individual employee?
. Spe-i&i- per&or(an-e o;Ae-tie#
,recise 2ob descriptions
#lear direction and purpose
8igher salaries


!ho
sets 0B. ob2ectives?
The immediate supervisor
The superior and subordinate
. The hea2 o& 2epart(ent
The employees themselves


!hich
of the following are all forms of variable:pay programs?
;;;;;;;;!age incentive plans, fle'time, piece:rate
BBBBBBB.B,ie-e-rateC 4age in-entie plan#C gain #haring
;;;;;;;;,rofit:sharing, lump:sum bonuses, e'tended vacations
;;;;;;;;1etirement benefits, e'tended vacations, fle'time


!hich
of the following is one advantage of variable pay plans to management?
BBBBBBB.BThe6 t!rn &i7e2 la;or -o#t# into aria;le la;or -o#t#
;;;;;;;;They turn low producers into high producers
;;;;;;;;They turn slow employees into fast employees
;;;;;;;;They turn high fi'ed costs into low fi'ed costs

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!hich
of the following statements (o#t accurately describes interest groups?
;;;;;;;;They are longer lasting than friendship groups
BBBBBBB.BThe6 are &or(e2 ;e-a!#e o& #o(e -o((on o;Ae-tie
;;;;;;;;They are governed by labor laws
;;;;;;;;They are likely to involve great social conflict


Teams
typically outperform individuals when the tasks being completed ++++++++++++++
;;;;;;;;1e&uire multiple skills
BBBBBBB.BRe>!ire A!2g(ent
;;;;;;;;1e&uire e'perience
;;;;;;;;All of the given options


Team
members with good listening, feedback, and conflict resolution skills possess ++++++++++++++
;;;;;;;;Technical e'pertise
;;;;;;;;,roblem:solving skills
BBBBBBB.BDe-i#ion-(a*ing #*ill#
;;;;;;;;(nterpersonal skills


!hich
of the following is one of the drawbacks of a small team?
BBBBBBB.BDa-* &or 2ier#it6 o& ie4#
;;;;;;;;<ess chances of disagreement
;;;;;;;;<ess rigidity
;;;;;;;;<ess difficult to assemble


(ndividual decisions are generally preferable to group decisions when which of the following is
re&uired?
BBBBBBB.BSpee2
;;;;;;;;#reativity
;;;;;;;;Acceptance
;;;;;;;;=uality

+!e#tion No' 0$ " Mar*#' $ % - ,lea#e -hoo#e one

The
main difference between a leader and a manager is3
;;;;;;;;0anagers seek change and leaders don>t
;;;;;;;;<eaders are thought of as better people because they don>t punish
BBBBBBB.BDea2er# are a2o-ate# &or -hangeC an2 (anager# &or the #tat!# >!o
;;;;;;;;0anagers are concerned with people, and leaders with events


!hich
of the following is a behavioral theory of leadership?
;;;;;;;;Trait theory
;;;;;;;;*iedler model
BBBBBBB.BOhio State #t!2ie#
;;;;;;;;-&uity Theory


According to the .hio "tate studies, the e'tent to which a leader5s behavior is directed toward
getting the 2ob done is called3
BBBBBBB.BInitiating #tr!-t!re
;;;;;;;;#onsideration
;;;;;;;;0a'imization
;;;;;;;;,ath:goal


A leader
high in initiating structure would do which of the following?
;;;;;;;;-'hibit laissez:faire type of leadership
;;;;;;;;0a'imize leader:member relations
BBBBBBB.BA##ign gro!p (e(;er# to parti-!lar ta#*#
;;;;;;;;-mpower employees to make their own decisions


The
graphic portrayal of a two:dimensional view of leadership styles by Blake and 0outon is known as3
;;;;;;;;<east preferred co:worker scale
;;;;;;;;<eader:participation model
;;;;;;;;Autocratic:democratic continuum
BBBBBBB.BManagerial gri2

+!e#tion No' 0) " Mar*#' $ % - ,lea#e -hoo#e one

The
means by which a communication is passed is called3
BBBBBBB.BMe2i!(
;;;;;;;;(nstrument
;;;;;;;;#onductor
;;;;;;;;Transmission


Bulletin, notice boards, circulars are considered to be which type of communication?
;;;;;;;;)pward communication
BBBBBBB.BDo4n4ar2 -o((!ni-ation
;;;;;;;;8orizontal communication
;;;;;;;;<ateral communication


!hich
of the following is an important nonverbal component of communication?
;;;;;;;;!ritten memo
;;;;;;;;,araphrase
BBBBBBB.BE6e -onta-t
;;;;;;;;-:mail


!hich
of the following communication network occurs when a checkout clerk reports to a department
manager, who in turn reports to a store manager, who reports to a regional manager?
;;;;;;;;!heel
;;;;;;;;All:channel
BBBBBBB.B/hain
;;;;;;;;8orizontal


The
+++++ network best serves to promote high member satisfaction
;;;;;;;;4irect
;;;;;;;;#ircle
;;;;;;;;!heel
BBBBBBB.BAll--hannel

+!e#tion No' 3$ " Mar*#' $0 %

@hat
are the -o((on #*ill# e7hi;ite2 ;6 an e&&e-tie (anagerE
A skill is an ability to act in a way that allows a person to perform highly in her or his role 0anagers need
three types of skills3
1. /on-ept!al S*ill#
2. :!(an S*ill#
3. Te-hni-al S*ill#
? #onceptual skills to analyze and diagnose a situation to distinguish between cause and effect@
A 8uman skills to understand, work with, lead, and control the behavior of individuals and groups
B Technical skills 2ob:specific knowledge and techni&ues re&uired to perform an organizational role
-ffective managers need all three types of skillsCconceptual, human, and technical *or e'ample,
-ntrepreneurs often are technically skilled but lack conceptual and human skills "cientists who become
managers have technical e'pertise, but low levels of human skills
Manage(ent S*ill#
1obert Datz has identified three essential management skills3 technical, human, and conceptual
$< Te-hni-al S*ill#
The ability to apply specialized knowledge or e'pertise All 2obs re&uire some specialized
e'pertise, and many people develop their technical skills on the 2ob
2< :!(an S*ill#
The ability to work with, understand, and motivate other people, both individually and in
groups, describes human skills 0any people are technically proficient but interpersonally incompetent
0< /on-ept!al S*ill#
? The mental ability to analyze and diagnose comple' situations
A 4ecision making, for e'ample, re&uires managers to spot problems, identify alternatives
that can correct them, evaluate those alternatives, and select the best one
S*ill# E7hi;ite2 ;6 an E&&e-tie Manager
? #larifies goals and ob2ectives for everyone involved
A -ncourages participation, upward communication, and suggestions
B ,lans and organizes for an orderly work flow
E 8as technical and administrative e'pertise to answer organization:related &uestions
F *acilitates work through team building, training, coaching and support
G ,rovides feedback honestly and constructively
H Deeps things moving by relying on schedules, deadlines, and helpful reminder
I #ontrols details without being over:bearing
J Applies reasonable pressure for goal accomplishment
?K -mpowers and delegates key duties to others while maintaining goal clarity and commitment
?? 1ecognizes good performance with rewards and positive reinforcement

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MIDTERM EXAMINATION

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