8/5/2014 Chapter 3: Attitudes and job satisfaction

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Site Title: Organizational Behaviour, euro
edition
Book Title: Organizational Behaviour
Book Author: Robbins
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Student Resources > Chapter 3:
Attitudes and job satisfaction > Pre
Test
Date/Time
Submitted:
August 5, 2014 at 12:55 AM
(UTC/GMT)
Summary of Results
87% Correct of 15 Scored items:
13 Correct: 87%
2 Incorrect: 13%
More information about scoring
1. _____ are evaluative statements, either favourable or unfavourable,
concerning objects, people, or events.
Your Answer: Attitudes
2. The _____ component of an attitude relates to opinions or beliefs.
Your Answer: cognitive
3. The _____ component of an attitude relates to emotions and feelings.
Your Answer: affective
4. _____ refers to any incompatibility between two or more attitudes or between
behaviour and attitudes.
Your Answer: Cognitive dissonance
5. Research into the relationship between attitudes and behaviour was conducted
by _____.
Your Answer: Festinger
6. _____ is a positive feeling about one's job resulting from an evaluation of its
characteristics.
Your Answer: Job satisfaction
7. _____ is the degree to which a person psychologically identifies with his or her
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job.
Your Answer: Job commitment
Correct Answer: Job involvement

Job involvement is the degree to which a person psychologically identifies with
his or her job. Job involvement measures the degree to which a person
identifies psychologically with his or her job and considers his or her perceived
performance level important to self-worth.
8. _____ is an employee's belief that he significantly affects his work environment,
his competence, the meaningfulness of his job, and the perceived autonomy in
his work.
Your Answer: Psychological empowerment
9. _____ is the degree to which an employee identifies with a particular
organization and its goals and wishes to maintain membership in the
organization.
Your Answer: Organizational commitment
10. _____ is an individual's involvement with, satisfaction with, and enthusiasm for
the work he or she does.
Your Answer: Employee engagement
11. _____ is a positive feeling about the job resulting from an evaluation of its
characteristics.
Your Answer: Job satisfaction
12. When a survey asks, "All things considered, how satisfied are you with your
job?" it is employing a _____.
Your Answer: Single rating system
13. Which of the following statements is most TRUE?
Your Answer: Productive workers tend to be satisfied workers
14. When employees are dissatisfied, they may respond with _____, actively and
constructively attempting to improve conditions.
8/5/2014 Chapter 3: Attitudes and job satisfaction
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Your Answer: exit
Correct Answer: voice

Faced with dissatisfaction, employees may respond constructively or
destructively and in active or passive modes. Voice is a constructive, active
response to dissatisfaction. It may include suggesting improvements,
discussing problems with superiors, and some forms of union activity.
15. High job satisfaction is associated with _____.
Your Answer: a high level of organizational citizenship behaviour
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