Department of Business Administration

Bachelor of Business Administration

Course Code: M.I.S.-3501
Course Title: Management Information Sytem
Semester: 5
th
Section: A!
Assignment "ame#
M..I.S. of F.S.I.B.L.
Submitted To:
Sultana A$ter
%ecturer
D.B.A.
II&'.
Submitted By:
(umayra )arannum
B0*1+30
)asma (alima
B0*1++,
Shaheda -ar.in Anie
B0*1+0+
/ule$ha )os /onse
B0*1+3+
0ausar A$hter
B0*1+13
2o3shar Ara Begum
B0,3+5+
Ac$no3ledgement
)his assignment is the result of a group 3or$ on topic
4Management Information Sytem of 5irst
Security Islami Ban$ %td6.
Doing any report is al3ays 7een a hard and hectic 8o7 as 3e
ha.e to gather lots of information and ha.e to 3or$ on it
thoroughly. 9ithout help from others as a mean of
encouragement: references: guidance: it 3ould ne.er 7e
possi7le to complete any pro8ect.

5or the proper completion of our pro8ect ;rst and foremost
3e 3ould li$e to than$ deeply our honora7le instructor Mrs.
Sultana Akter for gi.ing us the opportunity for 3or$ing
on this pro8ect 7ecause 3e 7elie.e that this pro8ect pro.ides
us 3ith a .ast learning scope in management information
system. )his pro8ect gi.es us the glimpse a7out ho3
interesting and important any system could 7e.

9e also li$e to sho3 our gratitude to Mr. MD. (arun-<2-
2ashid 3ho helped us in formulating yhe idea in statistical
analysis and many issues li$e these 3hich 3ere complete
impediments for us in this pro8ect.
"<. '<")=") -A>= "<.
1.
<rgani?ation!s Introduction
5
2.
)heir Misson-@ision-Strategy
6
3.
Areas of Branches
7
4.
Main <78ecti.e of 5.S.I.B.%.
8
5.
Information System of 5.S.I.B.%.
8
6.
Management <.er.ie3
9
7.
Business -rocess Model
10
8.
<rgani?ation 'omputing
2esources
10
9.
Soft3are 2esources
11
10.
(ard3are 2esources
12
11.
'omputing )ype
12
12.
<rgani?ation transaction
processing system
12
13.
-ayroll )-S
13
14.
'ustomer Identi;cation
14
15.
=mployees 2ecord
15
16.
2eal time Ban$ing
16
17.
<nline 'omplains
17
18.
Ad.ices
18
19.
Account <pening
19
20.
<nline Acti.ity
20
21.
<nline Ban$ing
21
22.
&tility Bills
21
23.
SMS Ban$ing
21
24.
Bene;ts of Mo7ile Ban$ing
21
25.
9hat does 5SIB Mo7ile 7an$ing
oAerB
22
26.
=C'(A">= (ouse
22
28.
A)M Ban$ing
23
29.
'ar 5inancing
24
30.
(<M= %oan
25
31.
SM= 5inancing
25
32.
Schedule <f Ban$ charges
26
33.
2elationship of MIS 3ith )-S
28
34.
'onclusion and future 3or$
31
35.
S&>>=S)I<"
32
36.
2=5=2="'=
32
First Security Islami Bank Limited:
5irst Security Islami Ban$ %imited D 5SIBE 3as incorporated in
Bangladesh on +*
th
August 1*** as a 7an$ing company under
'ompanies Act 1**F to carry on 7an$ing 7usiness. It o7tained
permission from Bangladesh Ban$ on ++th Septem7er 1*** to
commence its 7usiness. )he Ban$ carries 7an$ing acti.ities through its
SiGty SiG D11E 7ranches in the country and another one 7ranch in the
'anada. )he commercial 7an$ing acti.ities of the 7an$ encompass a
3ide range of ser.ices including accepting deposits: ma$ing loans:
discounting 7ills: conducting money transfer and foreign eGchange
transactions: and performing other related ser.ices such as safe
$eeping: collections and issuing guarantees: acceptances and letter of
credit.
5irst Security Islami Ban$ %td.
+3: Dil$usha 'ommercial Area: Dha$a-1000: Bangladesh
)elephone# *510++*D(untingE: *55033F: H1H10+*-30
5aG# ,,0-+-*51113H
MAIN SERVICES:
Consumer Banking:
5irst Security pro.ide Mortgages: 'redit 'ards: -ersonal %oans: Auto
%oans: Islamic Ban$ing: and 9ealth Management products. In order to
maGimi?e customer con.enience: they oAer +F-hour -hone Ban$ing:
SMS Ban$ing: A)M 'ards and @ISA De7it 'ards: as 3ell as <nline
Ban$ing and state of the art 7ranches.
!olesale Banking:
9holesale 7an$ing pro.ides )ransactional 7an$ing: De7t 'apital
Mar$ets: 'orporate 5inance:Deri.ati.es I 'ommodity 5inance and
deposit products.
Islami" Banking:
5irst Security SaadiJKs dedicated Islamic Ban$ing team pro.ides
comprehensi.e nternational 7an$ing ser.ices and a 3ide range of
Shariah compliant ;nancial products that are 7ased on Islamic .alues.

VISION AN MISSION AN STRATE!":
#ISI$%:
)o 7e the uniJue modern Islami Ban$ in Bangladesh and to ma$e
signi;cant contri7ution to the national economy and enhance
customer!s trust and 3ealth: Juality in.estment: employee!s .alue and
rapid gro3th in shareholder!s eJuity.
MISSI$% :
)o 7e the most caring and customer friendly and ser.ice oriented
7an$.
)o create a technology 7ased most eLcient 7an$ing en.ironment for
its customers.
)o ensure ethics and transparency in all le.els.
)o ensure sustaina7le gro3th and esta7lish full .alue of the
honoura7le shareholders and
A7o.e all: to add eAecti.e contri7ution to the national economy.
ST&AT'():
)o stri.e our customers 7est satisfaction I 3in their con;dence.
)o manage I operate the 7an$ in the most eAecti.e manner.
)o identify customers! needs I monitor their perception to3ards
meeting those reJuirements.
)o re.ie3 I updated policies: procedures I practices to enhance the
a7ility to eGtend 7etter customer ser.ices.
)o train I de.elop all employees I pro.ide them adeJuate resources
so that the customers! needs reasona7ly addressed.
)o promote organi?ational eLciency 7y communicating company
plans policies I procedures openly to the employees in a timely
fashion.
)o ensure a congenial 3or$ing en.ironment.
)o di.ersify portfolio in 7oth retail I 3holesale mar$ets.
A&'AS $F B&A%C*'S:
Bran"! %et+orks and Inter ,i-ision and Bran"! Coordination#
At present: the 7an$ has 11 7ranches of 3hich +1 7ranches are in
Dha$a Di.ision: +5 7ranches are in 'hittagong Di.ision: 01 7ranches
are in Sylhet Di.ision: 03 7ranches are in 2a8shahi Di.ision: 0F
7ranches are in 0hulna Di.ision and 0+ 7ranches are in Barishal
Di.ision and another one is in 'anada.
All the 11 7ranches are computeri?ed under distri7uted ser.er
en.ironment. Another fe3 7ranches are planning to open 3ithin
Decem7er +011. 5SIB% has already started their on-line: SMS and A)M
7an$ing facilities for their clients.
MAIN OB#ECTIVES:
5irst Security Islami Ban$ is an international 7an$: focused on the
esta7lished and emerging mar$ets of Asia 3ith an eGtensi.e glo7al
net3or$. )he three principal 7usiness groups are )reasury: 'onsumer
Ban$ing and 'orporate and Institutional Ban$ing. )heir main o78ecti.e
is to oAer outstanding .alue to their customers 7y pro.iding
$no3ledgea7le: eLcient and relia7le ser.ice in a personal: helpful and
responsi.e manner. 'entral to this ser.ice philosophy is the
professional consultati.e approach they ta$e 3ith each customer. By
getting to $no3 the customer 7etter: they can identify the customerKs
needs and match them 3ith Juality products 3hich suit their 7est.
INFORMATION S"STEM IN FIRST SEC$RIT" BAN%:
As 5I2S) S='&2I)M IS%AMI BA"0 started their 7usiness in
BA">%AD=S( in 1***.)hey are using I) since the start of their
7usiness in BA">%AD=S(. I) creates an e.olution in 3hole 3orld in
e.ery 7usiness and so in 7an$ing system. "o3 in 5irst Security 3ith the
help of IS the daily transactions are recorded in 7ranch computers and
these 7ranch computers are then connected to the main head oLce
ser.er so in this 3ay they $eep their daily process update on daily
7asis. As )ime is money: and due to IS 5irst Security 7an$ ma$e
thousands of transactions per day. In fact: IS ma$es 3hole process
much more Juic$: simple and relia7le. Due to IS employees can easily
connect 3ith other 7ranches: customer ser.ices get impro.ed: and
online 7an$ing emerged and lot of others 7ene;ts. 5irst Security <nline
is an inno.ati.e <nline Ban$ing ser.ice that you can tailor to suit your
precise 7an$ing needs. It gi.es you con.enient: round-the-cloc$
7an$ing ser.ices ranging from day-to-day account transfer
transactions to real-time .alua7le ;nancial information. "o3 you can
manage your ;nances anytime: any3here.

MA">=M=") <@=2@I=9#
<rgani?ation management chart#
CEO
Business process model#
Executive
Directors
Regional
Managers
Regional
Managers
Regional
Managers
Branch
Managers
Branch
Managers
Branch
Managers
Branch
Managers
Branch
Managers
Branch
Managers
<rgani?ation computing resources#
Software Resources :

Following softwares is used for the functioning of our information system
and organization;
Applcato! Software :
Following application softwares are used in our organization and
functioning of our information system;
Microsoft <Lce
"<D3+ Anti-@irus
Ado7e 2eader

System Soft+are :
Following application softwares are used in our organization and
functioning of our information system;
N<perating System D9indo3s C- and %inuGE for -'!s.
N9indo3s +003 ser.er for mainframes.
&ard'are Resources :
Following hardware resources are required for the functionality of ! and
organization"
-ersonal computers
'anon Document Scanners
(- -rinters
"et3or$ing cards
'urrency counter
'oin counters
(- Digital Scanners
Dell Mainframes
'omputing )ype#
n First !ecurity slami Ban#$ they are using client%server networ# &ecause it
is accessi&le and the employees easily share the data and this networ# is
cheaper than others and this is easily maintaina&le and managea&le' (ll the
data save in main server or )*B and employees can easily access it' +his
type of computing system provides an easy access and efficient flow of data$
which increase the functionality of organization
$rgani.ation transa"tion /ro"essing system:
)ransaction -rocessing System#
( +ransaction ,rocessing !ystem -+,!. is a type of information system'
+,!s collect$ store$ modify$ and retrieve the transactions of an organization'
( transaction is an event that generates or modifies data that is eventually
stored in an information system' From a technical perspective$
a +ransaction ,rocessing !ystem -or +ransaction ,rocessing Monitor.
monitors transaction programs$ a special #ind of programs' +he essence of a
transaction program is that it manages data that must &e left in a consistent
state'
)-S in 5irst Security Ban$ #
Effective transaction processing system is wor#ing in First !ecurity Ban#
that offer enterprise the means to rapidly process transactions to ensure the
smooth flow of data and the progression of processes throughout the
enterprise'
-ayroll )-S#
n First !ecurity slami Ban# payroll +,! is designed to get information and
record of the employee and then to calculate his%her annual earning'
t get information a&out the employee from the employees department and
from general ledger and send it to payroll +,! from where it lin#s that
information with the previous record and prepare a report which is
forwarded to management' Management ta#es notice the /012 record
of the employees efficiency to wor# and may declare added &onus or other
incentive' +his report is chec#ed and approved &y the &ranch manager after
which chec# is issued to the employee'
(nd when that chec# is cashed$ the record is updated in the general ledger as
well as the master payroll -)*B.'
3eneral
0edger
0
4hec#
ssued to
Employee
Employee
Data
Managemen
t 5eports
,ayroll
Master File
-)*B.
,ayroll +,!
3eneral
0edger
0
4hec#
passes &y
Manager
Customer Identi0"ation:
In 5irst Security Ban$ there is their own information management named
software Virses is working which is connected to NADRA. So if any new client
wants to open an accont in the !ank the system atomatically send a re"est to
NADRA to check and #erify the cstomer ID nm!er. $hich helps the
management to identify whether he%she is sing his original ID card or not.
'm/loyees &e"ord:


nput
-D 6.
Managemen
t
)*B
7irses
1(D5(
-customer
identification.
All employees are spposed to login when they enter the !ank and logot on
lea#ing& !y tracing their thm! impressions on !iometric de#ice. 'his de#ice is
connected with the ()* which continosly makes record of their hors spent in
the !ank. Moreo#er& the !ank has their own setp named +N which makes
records of all the transactions made !y an employee. 'his help management to
monitor the working efficiency of an employee.
&eal time Banking:


Employee
8o&
0ogin
)*B
Biometric
Device
9 01
Employee
8o&
0ogout
In many circmstances the primary factor is speed. ,or e-ample& when a
cstomer withdraws a sm of money from his or her accont the transactions are
processed and the accont !alance pdated as soon as possi!le& allowing !oth
the !ank and cstomer to keep track of fnds. 'he new transaction is send to +N.
'he +N enters the ()* where the specified file is accessed. 'he pdates are
made entered there and finally the pdate is done.


1ew
+ransactions$
*pdates
)*B
01
*pdated
$nline Com/lains:
5irst Security Islami Ban$ allows the cstomer the option of online complains.
'he cstomer s!mits the online complain which is then processed !y .stomer
Ser#ice '/S which is linked !y management and after the pro!lem identification
it is send to the concerned department.


4ustomer
:ueries
4ustomer
!ervice +,!
!end to 4oncerned
Dept'
dentify
,ro&lem
Ad-i"es:
As all of the record of the cstomers are stored in main ser#er 0()*1 of 5irst
Security Islami Ban$& so incase if someone accont !alance is getting near to
2ero the system atomatically alert the management a!ot that. 'hen manager
take manal action and send him%her the ad#ice 0a letter& mail or phone call1 to
check the accont !alance.


(ccount
(lert
)*B
4ustomer
!ervice +,!
Management
(dvices
!end to
4ustomer
A""ount $/ening:
+his +,! is designed for opening a new account in the &an#'
"!put: 3ive &io data$ 14 no'$ income$ city name'
#rocess: nformation sends to the /virses2'
Output: new account opened in the &an#'


(pplicant
)*B
4ustomer
!ervice +,!
1ew (%4
;pened
dentification
(%4


Dept
7irses
$nline A"ti-ity:
Purpose: 'ransfer fnds with the organi2ation.
Input: .oncerned *ranch code& city name& accont title& amont 3 the
transaction.
Process: 'he information will send to organi2ation ser#er 0()*1.
Output: 'ransfer of fnd to the concerned !ranch.
O!l!e $a!%!&:
Category: Internet Banking


(pplicant
)*B
4ustomer
!ervice +,!
Fund transfer
to 4oncerned
(%4
Dept
Description: Online any Branch Banking
F!B have set up <ide (rea 1etwor# through 5adio$ Fi&re=;ptics 9 other
availa&le communication media systems to provide any &ranch &an#ing to
our customers'
4ustomer of one &ranch is now a&le to deposit and withdraw money at any
of our &ranches' (ll Branches are included in our <ide (rea 1etwor#'
1o ++%DD or cash carrying will &e necessary'
'tlt( $lls: +he utility &ill>s received following &ranches "
$ra!c) *a+e
$ll,s -(pe
Moha#hali$ Dha#a DE!4;
+op#hana$ Dha#a
*nder process -Electric
&ill.
3ulshan $ Dha#a +itas 3as
!hafipur $ 3azipur
Dha#a ,ally Biddut
!humitty
?eranihat$
4hittagong
,ally Biddut !humitty
Biswanath $ !ylhet ,ally Biddut !humitty
SMS Banking:
First !ecurity slami Ban# 0td' has officially launched !M! &an#ing service
from Decem&er @A$BCCA' t was the first &an# to offer &an#ing facilties
through a wide range of mo&ile phones' !M! -!hort Messaging !ystem. is
an extremely unsecure method to domo&ile &an#ing'
$e!efts of .o/le $a!%!&:
By providing electronic access to money$ it is possi&le to ultimately
alleviate poverty$ &ecause of the following reasons'
= 5eal time on=line &an#ing
= (vaila&le anytime$ anywhere throughout the country
= t is convenient$ afforda&le and secure
= t is much more effective in developing savings ha&its
= t will ma#e access to &an#ing and advanced payment
transactions at afforda&le cost
= t is much safer$ speedy and safeguard against fraudulent transactions'
0)at 1oes 2S"$ .o/le /a!%!& offer3
= 4ustomer 5egistration
= 4ash=in -cash deposit.
= 4ash=out -cash withdrawal.
= Merchant ,ayment
= *tility ,ayment
= !alary Dis&ursement
= Foreign 5emittance
= (ir=time +op=up
= Fund +ransfer
EXCHANGE House:
CA*A4A
Manager
First !ecurity slami Exchange 0td'
DCEC Danforth (venue
+oronto$ ;1 ME4 @1B$ 4anada
+el" FEA=DGB=CHHH$ FEA=DGB=@HHH
Fax" FEA=DGB=BHHH
Email" managerIfsiel'com$ customerserviceIfsiel'com
ATM Card:
Purpose: 4asy with draw of cash.
Input: 5i#e !io data& income smmary& company name& NI..
Process: NI. no. and !io data send to #irses which directly linked to NADRA. If
information is correct then it is forward to cstomer ser#ice centre.
Output: Isse of credit card.
A-. $a!%!&:
(pplicant
)*B
4ustomer
!ervice +,!
1ew (%4
;pened
dentification
(%4


Dept
7irses
(+M
ssued
Car Finan"ing:

Purpose: +easing a new car.
Input: Accont title& down payment amont.
Process: 'he information is send to the ()* and #erify the accont of cstomer
and make the schedle for leasing for the gi#en period of time.
Output: .stomer can get a new car.


(pplicant
)*B
4ustomer
!ervice
Managers
ssuance dentification
(%4 $
Finance
Dept'
5O.E 6oa! :
Purpose: +easing a new flat.
Input: Accont title& down payment amont.
Process: 'he information is send to the ()* and #erify the accont of cstomer
and make the schedle for leasing for the gi#en period of time.
Output: .stomer can get a new home.
S.E 2!a!c!&:
,irst Secrity Islami *ank +imited participated in SM4 ,inancing ,air held on
Decem!er 6& 7889 at /an /acific Sonargaon (otel. /rime Minister Sheikh
(asina inagrated the fair as .hief 5est. In the inagration ceremony Mr.
AAM :akaria& Managing Director signed an agreement with A,,I; .onsmer
/rodcts +imited nder SM4 ,inancing Scheme.
/hotograph shows Mr. AAM :akaria& Managing Director& ,SI*+ is seen with
/rime Minister Sheikh (asina along with Managing Directors of other *anks and
N*,Is.
/hotograph shows .ommerce Minister Mr. ,ark <han is #isiting ,SI*+ Stall in
the fair.

Schedule Of Bank charges"

Mana(ement in)ormation system:
&elations!i/ of MIS +it! T1S:
MIS reports and smmari2es the organi2ation=s !asic operations and these
reports come from the !asic transition processing systems. In case of or
organi2ation the '/S=s of A'M .ards& /ayroll and .stomer identification etc.
pro#ide the !asic information a!ot the organi2ation=s acti#ities.
+hese activities are then summarized in the form of reports for the manager
so that they can chec# whether the firm is wor#ing properly or not' f there
are some flaws then they ta#e control measures to fix those '
/ayroll master
,ile
..I info master
,ile
4mployees
Info master file
.stomer
Accont
master ,ile
.stomer
>eries
master ,ile
.stomer
Master file
+ransaction processing system Management information system
,ayroll +,!
."S 2"6ES
,ayroll data
of employee


4ustomer data

Employees data


4ustomer data





4ustomers
4omplain data


4ustomers
(ccount data


'ustomer
Identi;cation
)-S
A)M 'ards
)-S
=mployee
2ecord )-S
2eal time
7an$ing )-S
'ustomer
ser.ice )-S
.stomer
Master file
.stomer info
master ,ile
.stomer
Master file


.stomer
Master file


(dvices +,!
+ransaction processing system Management information system
."S 2"6ES
(dvices data



4ustomer data

4ustomer data
4ustomer data
4ustomer
account +,!
4ar
Financing
+,!
M! 5eport
Managers
;nline
activity +,!
Conclusion and )uture 'ork:
CO*C6'S"O*:
A management information system is a system or process that pro#ides
the information necessary to manage an organi2ation effecti#ely. MIS and the
information it generates are generally considered essential components of
prdent and reasona!le !siness decisions.
'his report discses all the acti#ities that the Management Information System
perform in or selected organi2ation ,irst Secrity Islami *ank.
'he reports starts with the !ackgrond history of the !ank sch as when it
esta!lish in *angladesh.
'he !ranches& pre and post era etc. It e-plains all the '/S how the transactions
are made !y the !ank& sing of these '/S from the new e#ents sch as accont
opening& new allowances etc to the rotine work inclding cash and payments
record& pdating of records& payroll and the processing of the complaints.
'hese '/S holds all the acti#ities from the manager and employees to the
cstomers. 'he report discses the in!ond and the ot!ond logistics and
relate all the processes of '/S sed in the !ank with the MIS& ena!ling the !ank
to pro#ide the "ality and satisfactory ser#ices to their cstomers.
Also incldes the inter relations& of all the entities in the data!ase of the !ank.
4RD diagram represents all these relations.
S'77ES-"O*:
'he !ank is sing the IS #ery efficiently and increasing its profita!ility& !t still
there are many things that shold !e impro#ed.
$ith the increase in the technology& the !ank shold made its IS p?to?date for
pro#iding !est ser#ices to their cstomers and attracting more cstomers and
increasing its prodcti#ity.
'he secrity of these system shold !e made.
.redit cards system shold !e impro#ed pro#iding the ni"e facilities to their
cstomers which the other !anks has not yet introdce.
RE2ERE*CE:
MD. (AR)N?@R?RAS(ID
MANA54R 0@/4RA'I@N1
A!ilee Road *ranch
BCD&A!ilee Road&
.hittagong&*angladesh.
8"S"-"*7 CAR4 :