Professional Documents
Culture Documents
20 25
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41 45
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26 30
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46 50
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31 35
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51 and above
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36 40
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Female
2. Gender
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Male
3. Civil Status
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Single
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Widow
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Married
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Widower
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Separated
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Divorced
Vocational
B. EDUCATIONAL DATA
1. Highest Educational Attainment
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Bachelors Degree
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Masters Degree
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Doctors Degree
[ ] Others:
____________________
C. EMPLOYMENT DATA
1.
Employment Status
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Regular
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Management Trainee
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2. Rank or Position
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Restaurant Manager
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3. Length of Service
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11 to 15 years
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2 to 5 years
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16 to 20 years
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6 to 10 years
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21 and above
Below P 10,000
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P 30,001 to P 35,000
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P 10,000 to P15,000
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P 40,001 to P 45,000
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P 15,001 to P 20,000
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P 45,001 to P 50,000
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P 20,001 to P 25,000
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Above P 50,000
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P 25,001 to P 30,000
[ ] Yes
[ ] No
2. In YOUR opinion, which of these words best define quality (You may answer as many as
you can)
a.
b.
c.
d.
e.
f.
g.
h.
3. Do you think that TQM will (or does) work in your organization?
a. Very well
b. To some extent
c. Wont work (if this is your answer, you may skip question no. 3 and 4)
d. Cant say (undecided)
4. Would a TQM program be beneficial to your organization?
a. Yes
b. No (if this is your answer, you may skip question no. 4)
c. Cant say (undecided)
5. TQM would be used to improve (not limited to one answer)
a. Project design
b. Cost estimating
c. Warranty claims
d. Reduce Change orders
e. Increase market share
f. Reduce lawsuits
6. Are you aware of any industry programs to implement TQM or of the IS9000 Standards?
Your Perception of Quality
7. What is your organizations perception of quality?
a. Elimination of defects
b. A tool to increase profits
c. A competitive advantage
d. Others (please specify) ______________________
8. How would you rate the importance of products/service quality?
a. Very important
b. Important
c. Somewhat important
d. Not important
e. Cant say
9. How would you rate customer satisfaction?
a.
b.
c.
d.
e.
Very important
Important
Somewhat important
Not important
Cant say
10. Please rate the potential for improvement within the following processes: (Scale of 1 to 5)
as 1 being the lowest and 5 being the highest
a. On-site supervision ___
b. Redesign ___
c. Testing procedures at job site ___
d. Certification of materials ___
e. Administration of change orders___
f. Close-out of projects or plans___
g. On-site safety managements___
h. Personnel management of employees___
i. Coordination with other members of a project ___
11. Order of importance:
a. Cost ___
b. Scope ___
c. Time (schedule) ___
d. Quality ___
e. Safety ___
Direction: Please check the corresponding bracket that shows your degree of agreement with the
following statements. Use the following scale as the basis for rating:
5 Strongly Agree
4 Agree
3 Undecided
2 Disagree
1 Strongly Disagree
5
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experience.
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increase production
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b.
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c.
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19. The enhanced productivity brought about by TQM translates to
better profits for the organization and consequently better
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wages for employees.
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a. reducing prices
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B. Technology Impact
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