Stages and Processes

ITIL Stage Processes

Service Strategy Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationships Management
Service Design Design Coordination
Service Catalogue Management
Service Level Management
Risk Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Compliance Management
Architecture Management
Supplier Management
Service Transition Change Management
Change Evaluation
Project Management (Transition Planning and Support)
Application Development
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Knowledge Management
Service Operation Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
IT Operations Control
Facilities Management
Application Management
Technical Management
Continual Service
Improvement
Service Review
Process Evaluation
Definition of CSI Initiatives
Monitoring of CSI Initiatives

Processes and Sub-Processes
Here are the core ITIL v3 Stages:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Here is a map of the ITIL Processes and Sub-Processes organized by ITIL v3 stages:
Stage Process Sub-Processes
Service
Strategy
Strategy Management for IT
Services
Strategic Service Assessment
Service Strategy Definition
Service Strategy Execution
Service Portfolio
Management
Define and Analyze new or changed
Services
Approve new or changed Services
Service Portfolio Review
Demand Management
Financial Management for IT
Services
Financial Management Support
Financial Planning
Financial Analysis and Reporting
Service Invoicing
Business Relationships
Management
Maintain Customer Relationships
Identify Service Requirements
Sign up Customers to Standard
Services
Customer Satisfaction Survey
Complaints Management
Service
Design
Design Coordination Design Coordination Support
Service Design Planning
Service Design Coordination and
Monitoring
Technical and Organizational
Service Design
Service Design Review and RFC
Submission
Service Catalogue
Management

Service Level Management Maintenance of the SLM Framework
Identification of Service
Requirements
Agreements Sign-Off and Service
Activation
Service Level Monitoring and
Reporting
Risk Management Risk Management Support
Business Impact and Risk Analysis
Assessment of Required Risk
Mitigation
Risk Monitoring
Capacity Management Business Capacity Management
Service Capacity Management
Component Capacity Management
Capacity Management Reporting
Availability Management Design Services for Availability
Availability Testing
Availability Monitoring and Reporting
IT Service Continuity
Management
ITSCM Support
Design Services for Continuity
ITSCM Training and Testing
ITSCM Review
Information Security
Management
Design of Security Controls
Security Testing
Management of Security Incidents
Security Review
Compliance Management Compliance Register
Compliance Review
Enterprise Policies and Regulations
Architecture Management Application Framework
Change Request to Enterprise
Architecture
Enterprise Architecture (EA)
Supplier Management Providing the Supplier Management
Framework
Evaluation of new Suppliers and
Contracts
Establishing new Suppliers and
Contracts
Processing of Standard Orders
Supplier and Contract Review
Contract Renewal or Termination
Service
Transition
Change Management Change Management Support
Assessment of Change Proposals
RFC Logging and Review
Assessment and Implementation of
Emergency Changes
Change Assessment by the Change
Manager
Change Assessment by the CAB
Change Scheduling and Build
Authorization
Change Deployment Authorization
Minor Change Deployment
Post Implementation Review and
Change Closure
Change Evaluation Change Evaluation prior to Planning
Change Evaluation prior to Build
Change Evaluation prior to
Deployment
Change Evaluation after Deployment
Project Management
(Transition Planning and
Support)
Project Initiation
Project Planning and Coordination
Project Control
Project Reporting and
Communication
Application Development
Release and Deployment
Management
Release Management Support
Release Planning
Release Build
Release Deployment
Early Life Support
Release Closure
Service Validation and
Testing
Test Model Definition
Release Component Acquisition
Release Test
Service Acceptance Testing
Service Asset and
Configuration Management
Configuration Identification
Configuration Control
Configuration Verification and Audit
Knowledge Management
Service
Operation
Event Management Maintenance of Event Monitoring
Mechanisms and Rules
Event Filtering and 1st Level
Correlation
2nd Level Correlation and Response
Selection
Event Review and Closure
Incident Management Incident Management Support
Incident Logging and Categorization
Immediate Incident Resolution by 1st
Level Support
Incident Resolution by 2nd Level
Support
Handling of Major Incidents
Incident Monitoring and Escalation
Incident Closure and Evaluation
Pro-Active User Information
Incident Management Reporting
Request Fulfillment Request Fulfillment Support
Request Logging and Categorization
Request Model Execution
Request Monitoring and Escalation
Request Closure and Evaluation
Access Management Maintenance of Catalogue of User
Roles and Access Profiles
Processing of User Access Requests
Problem Management Proactive Problem Identification
Problem Categorization and
Prioritization
Problem Diagnosis and Resolution
Problem and Error Control
Problem Closure and Evaluation
Major Problem Review
Problem Management Reporting
IT Operations Control
Facilities Management
Application Management
Technical Management
Continual Service Review
Service
Improvement
Process Evaluation Process Management Support
Process Benchmarking
Process Maturity Assessment
Process Audit
Process Control and Review
Definition of CSI Initiatives
Monitoring of CSI Initiatives