User Need Identification in a Suburban Community for Implementation
of Residential Mobility Solutions
Rahul Mehendiratta
THESIS
Submitted in partial fulfillment of the requirements for the degree Of Master of Engineering in Mechanical Engineering, Graduate College of University of California at Berkeley, 2014
Berkeley, California
1 ACKNOWLEDGMENTS
I would like to thank Professor Alice Agogino for her invaluable guidance, encouragement and patient reviews. I would also like to express my gratitude towards Mr. Rasheq Zarif, Mercedes-Benz Research and Development, North America for providing us all the relevant data for researching at the community. Without his continuous support and perseverance this project would not have been possible. Many thanks to Aadityeshwar Singhdeo, Gregory Quan, Saddiq Nuru and Weishi Wu for guidance and help. And finally, I am obliged to my parents, brother, and numerous friends who endured this process with me, offering me love and support.
Rahul Mehendiratta
2 ABSTRACT There has been a recent influx of people towards densely populated urban cores or cities (U.S. census bureau), where numerous transportation services are readily available. As a result, lengthy daily commutes, and the need to own private automobiles have decreased. A recent study by Davis et al. reveals that young people are already driving less than their counterparts from ten years ago. This puts the American car market at risk of becoming saturated. We tried to identify need for alternatives to car ownership, including public, rental, taxi, and car sharing services but, on a smaller scale. Their effects and benefits on a sub-urban community were studied. A unique combination of different transportation services was suggested in hope of alleviating the problems of this community. In this paper, I tried to identify the important needs of the residents who would use this alternative mode of transportation. Data was gathered from the residents via focus group meetings, mini surveys and in-depth questionnaires. Based on the raw data we concluded that we might need a combination of services to alleviate the transportation problems of the target community. The data was then sorted into primary, secondary or tertiary needs based. These needs were categorized by their significance to the concerned parties, namely, residents, real estate developer and the service provider. We used these needs to define various features and specifications of the service. Eventually, we suggest a semi-dynamic shuttle in combination with a car sharing service to cater to the needs of the residents.
3 LIST OF FIGURES DESCRIPTION Page No.
Figure 1. Fewer young people are getting drivers licenses today than in 1983.2 Figure 2. Customer Need activity in the concept generation cycle.8 Figure 3. Statements-Identification Table Layout9 Figure 4. Demand over the Weekdays.11 Figure 5. Demand over the Weekends12 Figure 6. Route Preview13
4 LIST OF EXHIBITS DESCRIPTION Page No. Exhibit 1. Density of the Villages.20 Exhibit 2. Teen Focus Group Statement Table21 Exhibit 3. Identified Destinations for the Teen Focus Group..21 Exhibit 4. Adult Focus Group Statement Table..22 Exhibit 5. Identified Destinations for the Adult Focus Group...23 Exhibit 6. Senior Focus Group Statement Table.23 Exhibit 7. Identified Destinations for the Senior Focus Group....24 Exhibit 8. Need Hierarchy and Prioritization Rating for the Teens...24 Exhibit 9. Need Hierarchy and Prioritization Rating for the Adults25 Exhibit 10. Need Hierarchy and Prioritization Rating for the seniors..26 Exhibit 11. Shuttle Demand on the weekdays.27 Exhibit 12. Shuttle Demand on the weekends...28 Exhibit 13. Popular destinations around the community...28 Exhibit 14. Destination Preferences 1..29 Exhibit 15. Destination Preferences 2..29 Exhibit 16. Destination Preferences 3..30 Exhibit 17. Destination Preferences 4..30 Exhibit 18. Destination Preferences 5..31 Exhibit 19. Destination Preferences 6..31 Exhibit 20. Destination Preferences 7..32 Exhibit 21. Destination Preferences 8..32 Exhibit 22. Car Sharing Spots..33
6 CHAPTER 1: INTRODUCTION Mercedes-Benz has a storied, rich history as a manufacturer of luxury automobiles. Karl Benz created the first automobile in 1886, and the company has been innovating ever since. With technological advancements and changing ideologies, various alternatives to car ownership have flocked the industry. Car ownership has declined since it peaked at 1.1 cars per licensed driver in 2001. Goldman Sachs also predicts that the North American new car sales market will decline to 15 million vehicles by 2020. While other markets will grow significantly, the United States new car market appears to have peaked. Therefore, it might be in Mercedes best interest to tap into these other markets.
Figure 1. Fewer young people are getting drivers licenses today than in 1983. (Davis et. al)
We began with segmenting the alternate mobility market based on the services available based on (i) Type of Trip, i.e., either Single trip or Round Trip, and (ii) Vehicle Ownership, i.e., Corporate Ownership,
7 Fractional Ownership or Peer-to-Peer Ownership. In a Single Trip Model an individual uses the service just to travel from one point to another, as compared to Round Trip Model in which the individual completes the whole circle and arrives back to the starting point using the service. In the other basis of classification, in a Corporate Ownership a corporation or a company owns the service and charges money from the individuals who use it, either on an hourly basis or based on vehicle miles travelled. In case of a Fractional Ownership model, a group of individuals own the vehicle or transportation service which they share among themselves. Therefore, each individual owns a fraction of the service, and hence the name. While, in case of Peer-to-Peer Ownership, an individual who owns the vehicle or service, lends it to another individual in exchange of monetary benefits. On further segmentation of the market the services can be classified into Car Sharing, Ride Sharing, Carpooling, Bus or Shuttle, Taxis, Car Rental and Public Transportation Services. A Car Rental service includes corporations or individuals lending automobiles for short period of time in exchange of a fee. It is often organized with numerous local branches and is primarily located near airports or busy city areas. On the other hand, Ride Sharing or Carpooling pertains to individuals or commuters sharing a ride or transportation to a common destination. A Car Sharing model is a type of car rental where individuals rent cars for short periods of time, either by the hour or vehicle miles travelled. A Taxi is another form of service where a vehicle is available for hire, along with a driver, used by a passenger or small group of passengers often for a non- shared ride. Public Transportation service includes regular operation of transit buses along a route, calling at agreed bus stops according to a public transport timetable. It can be classified into urban transportation, Long distance transportation, Flexible or Specialist services.
8 Neighborhood Mobility Services Neighborhood mobility services are another alternative to car ownership which are defined by short distance movements restricted mainly to local housing market (generally a town or a city). According to Shaheen and Cohen, Neighborhood and Residential, is the staple demographic for car sharing, accounting for 81.7% of the existing car sharing membership. Neighborhood car sharing is actively being promoted through developer and building policies with tax benefits, especially with existing developments (property managers). Neighborhood mobility services can be classified into either Open-door and Closed-door systems. In an Open door service a vehicle is placed in an apartment complex or parking garage but is available for use to carsharing members. While, in a Closed-door service the vehicle is placed in a limited-access location, such as a gated apartment complex, and is only available to members of those communities. Shaheen and Cohen (2005) also predict that in North America, the industry may support more closed-door applications, as property managers share risk in vehicle placement.
9 CHAPTER 2: LITERATURE REVIEW According to Griffin and Hauser (1993) customer input should be taken into consideration throughout design, Manufacturing and service delivery. According to them, the industry has evolved to consider the customer input which has been termed as customers voice. The customer voice is a hierarchical set of needs, where each need is assigned a priority indicating its importance for the customer. Also, developing products based on customer needs has become a key criterion in total quality management. They also suggest use of a hierarchical structure to classify needs into primary, secondary and tertiary categories. Primary needs are used to set the strategic direction for the product or service. Primary need is further divided into a secondary needs (also known as tactical needs), and they tell the team how the customer judges clarity. The secondary needs are further classified into tertiary needs (or Operational needs) which provide engineering details or specifications of the product. They also argue that perception of importance of a particular need varies from person to person, and its finally upon the QFD (Quality function deployment) team to make decisions which balance the cost of fulfilling a customer need with the desirability (to the customer) of fulfilling that need.
According to Karl T. Ulrich and Steven D. Eppinger, an essential part of concept development phase includes identification of customer needs. These needs are used in establishing specifications, generating concepts and finalizing the final concept. They believe that new customers are good source of needs because they experience new needs ahead of most customers and because they stand to benefit substantially from new innovations. They also argue that latent needs might be more important than the explicit needs as most customers cannot articulate in advance. According to the authors, identification of customer needs includes the following steps:
10 Gathering customer raw data Interpreting the data in terms of customer needs Organizing needs into hierarchy Establishing relative importance of needs The authors stress a lot expressing needs in terms of what the product has to do and not on how it should have been implemented. According to them, Adherence to this principle leaves the development team with flexibility to generate and select product concepts. Lilien et.al. Studied the lead user (LU) process for idea generation process for new product development process. The lead user process collects both the needs and solutions from users at the leading edges of the target market, as well as from users in other markets that face similar problems in a more extreme form. They conducted a research at the 3M Company, to compare outcomes by LU idea generation process with those using more conventional approaches. They observed a higher forecasted market share (on average, 68% vs. 33% for non-LU ideas) than did those from more conventional methods.(Page 1055, Discussion Paragraph 1). The LU Idea-Generation process consisted of following phases: Goal Generation and Team formation where a team is formed and ideation-goal for a project is decided. Trend Research where team focusses on identifying market and technical trends in the field During the LU pyramid networking, team focusses on identifying the leading users of the identified trends and learn about their needs and solution suggestions. During the LU workshop and idea improvement, lead users work with company personnel to improve the preliminary concepts generated. Suen et al. believe that a range of mobility solutions can be administered to solve the issues related to mobility of seniors. However, residents of sub-urban areas face the problem of not having access to
11 spontaneous and independent services. They also argue that innovative third party services might be needed to cater to the needs of small to medium-sized communities. It is also stated that the travel patterns of the seniors are generally defined on the basis of their functional ability, particularly for the very old and human factors assessment can be used for operational design and service delivery. They also suggest examining the needs and abilities from the users perspective to create a tailored outreach solutions. Todd Litman argues in his paper that accessibility or ability to reach desired goods, services, activities and destination is a better parameter to judge effectiveness, as it is the ultimate goal of most transportation services. Presently, many planning and evaluation practices favor automobile transportation over alternative modes and mobility management despite diminishing benefits and increasing costs of road expansion and parking costs for the earlier, because they favor traffic-based (vehicle movement) or mobility-based (people and goods movement) analysis. Peoples transportation needs and abilities, affordability of transport options, degree of connectivity and land use pattern are some of the factors that affect their accessibility. The author concludes that a better understanding of accessibility can help identify truly optimal solutions to the transportation problem, many of which are best solved by improving the convenience and comfort of alternative modes, providing better user information, and improving connections among nodes.
12 CHAPTER 3: METHODOLOGY AND RESULTS The process of need identification is an essential part of the product development process, and has been shown in Figure 2. The complete process was divided into 4 basic processes:
Figure 2. Customer Need activity in the concept generation cycle (Karl T. Ulrich et. al.) A. IDENTIFYING THE CUSTOMER The first step dealt with identification of the customers we would cater to. This was done to better utilize the limited amount of resources at our disposal. We looked at the demographic data and identified the villages which would give acceptable results, requiring minimum quantity of resources at the same time. 1. Villages which had higher preference were located ideally around the destinations (neither too close, nor too far). 2. Regions with higher serviceable population were a preference. 3. Regions that lie along the route while mapping the popular destinations were also included. Based on the above parameters, we decided to service villages 1, 3, 5, 7, 8 & 9. (The demographic distribution of population among the villages can be referred from Appendix, Exhibit 1).
Identifying The Customer Residents Need Identification Deciding The Specifications Finalizing The Service
13 B. NEED IDENTIFICATION The next step consisted of identification of needs of the residents of the respective villages. But the variation in population residing in these regions made it difficult. The entire population was then divided into three categories, namely, teens, adults and seniors. The school and college going population, included everyone below 21 years of age, and was called Teens. The population between 21 and 54 years of age was clubbed together in a single category and was referred to as Adults. While, everyone who was more than 54 years of age was considered in the Seniors category. Information about daily commutes and preferences was collected by Mercedes-Benz by organizing focus group interviews for each section separately. Each of these interviews lasted around 90 minutes each and dealt with various topics including destination preferences, pick up locations, operating hours and suggestions for service specifications. Insightful statements were jotted down in a tabular format for easier interpretation. The format of the table is depicted in Figure 3.
S. No. GROUP NAME Customer Statements Needs Identification Figure 3. Statements-Identification Table Layout
A lot of insights were collected from these interviews, which also helped us in framing the service. Important insights from the Teen Focus Group are listed in Exhibit 2 of the Appendix. In addition to all these statements, popular destinations among interviewees in this group were also listed out and recorded in Exhibit 3.
14 Similarly, a lot of useful insights were collected from the Adult Focus Group and popular destinations identified were listed (Exhibits 4 &5). Insights were also collected from the senior focus group, and popular destinations were identified. (Exhibits 6 & 7). C. CREATING THE HIERARCHY The insights were eventually written in the form of statements to express the needs of the residents. These needs are arranged in form of a debrief sheet. I was also made sure that the needs were written exactly as said by the interviewees. The needs were then arranged in a hierarchical manner. The categorization began with primary needs, which were further broken down into secondary ones, and finally into tertiary needs. As explained by Griffin and Hauser [1993 pg. 16], the needs were prioritized based on their importance for the customer as interpreted by the team. The priority list was a 3-level structure, Very Important (***), Relatively Important (**) and Important (*). This was done because the hierarchical list by itself does not provide any help in identifying relative importance. The perception of relative importance among the needs is useful in making trade-offs accurately. This prioritization is based on consensus of all the team members and their assessment of surveys and interviews. The hierarchical need structures and prioritization ratings for teens, adults and seniors can be found in Exhibits 8, 9 & 10 of the Appendix. D. DECIDING THE SPECIFICATIONS Major requirements for the Teen Focus Group included a Need for the School Bus service, A Car Sharing service for weekend trips, and be exclusive for community. Also, the service had to cover all the
15 destinations suggested by them and not take twice the time which their parents take to drop them. From the Adults point of view, Time and Convenience was the major requirement, while covering their preferred destinations. Therefore, the length and time of the journey became a crucial factor for the service. In case of the seniors, there was a need for a comfortable, convenient and reliable service, which has a simple interaction interface and is affordable. This brought into considerations about the user interface and price point of the service. Therefore, according to the focus group interviews, an ideal service would cover all the suggested destinations, be time efficient, comfortable, convenient, reliable, and affordable with easy to operate user interface.
Another set of survey was also conducted, where people were asked to select their destination preferences distributed over different time slots over the day and divided into whether its a weekday or a weekend. The results of the survey can be referred in Exhibits 11 & 12 for weekdays and weekends respectively. All the destinations were then grouped together according to their geographical locations, into the different sections in Exhibit 13. These even included the destinations outside the community. We also looked at the demand over the day to figure out the frequency at different times over the day.
16
Figure 4. Demand over the weekdays
Figure 5. Demand over the Weekends Also, Graphs were plotted for different destination preferences at different times of the day, to help with the destination selection. They can be seen in Exhibit 14 through Exhibit 20.
0 5 10 15 20 25 30 35 7-9am 9am-12pm 12-3pm 3-6pm 6-9pm D E M A N D
P E R C E N T A G E TIME OF DAY Demand on Weekdays 0 5 10 15 20 25 30 35 40 7-9am 9am-12pm 12-3pm 3-6pm 6-9pm D E M A N D
P E R C E N T A G E TIME OF DAY Demand on Weekends
17 CHAPTER 4: CONCLUSIONS Based on the diversity in geographical locations of the populations, we decided to suggest a combination of Shuttle and Car Sharing service. The Shuttle Service suggested is semi-dynamic in nature, i.e., it changes its Route during different times of the day and whether it is over a Weekday or a Weekend. The Route consisted of all the popular destinations that were identified. The Shuttle Service would be working in conjunction with a Car Sharing service operated by Mercedes- Benz. Ideally, they would have Parking spots right next to the Shuttle Stops. This was done to be efficiently cover a lot of destinations. Although, the final locations of the spots has not been finalized yet, we plan to have a spot at each of the preferred destinations outside the community. As for the locations inside the community, spots suggested during the focus group interviews are considered the ideal locations to place the vehicles. These locations are listed in Exhibit 21.
Figure 6. Route Preview
18 REFERENCES B. Davis et al., Transportation and the New Generation: Why Young People are Driving Less and What It Means for Transportation Policy, U.S. PIRG Education Fund & Frontier Group, Santa Barbara, CA, 2012 Coleen Clementson. Comprehensive Land Use and Regional Growth Projects, Sustainable Communities Strategy [Online: Accessed on 4/10/2014]. Available: http://www.sandag.org/index.asp?projectid=360&fuseaction=projects.detail D. Schrank et al., TTIs 2012 Urban Mobility Report, Texas A&M Transportation Institute, College Station, TX, December 2012 Don Norman, Design of Everyday things, New York, 2013 E. Martin et al., Impact of carsharing on household vehicle holdings: results from North American shared-use vehicle survey, Journal of Transportation Research Board 2143:150-158 Gary L. Lilien, Pamela D. Morrison, Kathleen Searls, Mary Sonnack, Eric von Hippel, Performance Assessment of the Lead User Idea-Generation Process for New Product Development, Management Science, 2002 Griffin, Abbie and John R. Hauser, The Voice of the Customer, Marketing Science, Vol. 12, No. 1, 1993 J. P. Wilkinson, Communications and computing based urban transit system, US 6697730 B2, April 04, 2001. Litman, Todd, Evaluating Accessibility for Transportation Planning: Measuring Peoples ability to reach desired goods and activities, Victoria transport Policy Institute, September 2012. N. D. Chan and S. A. Shaheen, "Ridesharing in North America: Past, Present, and Future," UC Berkeley Institute of Transportation Studies, Berkeley, CA, Transport Reviews 32.1 (2012): 93-112, December 2, 2011 S. A. Shaheen and A. Cohen, Innovative Mobility Carsharing Outlook: Carsharing Market Overview, Analysis, and Trends - Summer 2013, UC Berkeley Transportation Sustainability Research Center, Berkeley, CA, 2013 S. A. Shaheen and A. Cohen, Carsharing and Personal Vehicle Services: Worldwide Market Developments and Emerging Trends, UC Berkeley Transportation Sustainability Research Center, Berkeley, CA, 2013 S. A. Shaheen and A. Cohen, Carsharing and Personal Vehicle Services: Worldwide Market Developments and Emerging Trends, UC Berkeley Transportation Sustainability Research Center, Berkeley, CA, 2013 S. A. Shaheen, Planning Services to Complement Transit: Ridesharing, Bikesharing & Carsharing, in The UCLA Lake Arrowhead Symposium on the Transportation - Land Use - Environment Connection, Lake Arrowhead, CA, 2013
19 S. A. Shaheen, et al., Carsharing in North America: Market Growth, Current Developments, and Future Potential, Transportation Research Board, 2005 S. A. Shaheen, et al., North American Carsharing: 10-Year Retrospective, Journal of the Transportation Research Board, No. 2110, Transportation Research Board of the National Academies, Washington, D.C., 2009, pp. 3544. S. A. Shaheen, et al., Carsharing Parking Policy: A Review Of North American Practices And San Francisco Bay Area Case Study, Institute of Transportation Engineers, 2010 S. Steinberg and B. Vlasic. (2013). Car-Sharing Services Grow, and Expand Options [Online] Available: http://www.nytimes.com/2013/01/26/business/car-sharing-services-grow-and-expand-options.html Suen, S. Ling and Sen, Lalita , Mobility Options for Seniors, Transportation in an Aging Society: A Decade of Experience, November 1999 Ulrich, Karl T. and Eppinger, Steven D., Product Design and Development, 3 rd Edition, 2003 United States Census Bureau, Energy Boom Fuels Rapid Population Growth in Parts of Great Plains; Gulf Coast Also Has High Growth Areas, Says Census Bureau, March 27 2014 Urban, Glen L., and John R. Hauser, Design and Marketing of New Products, 1993 Wards Auto. (2014, January 26). U.S. Vehicle Sales Market Share by Company, 1961-2013 [Online: Accessed on 02/15/2014] Available: http://wardsauto.com/keydata/historical/UsaSa28summary Miscellaneous information provided by personal interviews with Car Sharing and Ride Sharing users and Mercedes-Benz R&D North America
20 APPENDIX A
Exhibit 1. Density of the Villages
21 APPENDIX B
S. No. TEEN FOCUS GROUPS Customer Statements Needs Identification
1. Every Friday Night go out to eat food Locations where restaurants are located 2. Parents or elder siblings drive to school They are comfortable waiting 3. Curfew time varies between 10.30pm and 11pm Service that pick-Ups/Drop-Offs them to occasions that end after 11 4. schools start at the same time(with exceptions of zero period) Can be operated as a school bus 5. "If I have a license, I would not use the circulator" Kids with license enjoy drive, will have to make service very relevant for them to use 6. Might or Might not wait for the circulator Need for flexibility of timings 7. dont mind other people travelling with them Open-Minded people. Shuttle doesnt need to be exclusively for kids 8. "Buses should be good. Just for people from ladera." Not comfortable with people they dont know 9. "Will take the bus, while travelling within the community" Community lacks good connectivity 10. All-day pass might be useful Might use service more than once a day, possibly a round-trip 11. A 3 day pass for ride sharing Might go on longer road trips
Exhibit 2. Teen Focus Group Statement Table
Destinations Identified- Teen Focus Group
Recreational1; High-School1; High-School2; Middle-School1; Swim Pool1; Beach1; Beach2; Shops1; Mall1 and Mall2 Exhibit 3. Identified Destinations for the Teen Focus Group
22 S. No. ADULT FOCUS GROUP Customer Statements Needs Identification 1. "Its a pretty liquid town. Drunken driving incidents happen as cops not present all the time" Safety should be a priority 2. Have to take kids to school in Irvine Need for a School bus 3. Baseball games are very popular Ladera people big on games. Need of better transportation on game days. 4. Kids want play till late Need for a safe service after curfew time 5. Has different dropping off times for both the kids Need for a School bus 6. Parents already carpool to drop kids to schools in Irvine People already used to coordinating with each other. Implementation for any service would not be difficult 7. Ladera middle school region has congested traffic when it begins or gets over A school bus for the middle school 8. Parents say "Other adults might not be comfortable in the bus with the kids" The school buses should be dedicated during that time 9. Parents leave their 9 year olds, while they practice Parents c=might be comfortable with sending kids on a school bus 10. When Freeways are packed, People sometimes take back-roads Managing service during high traffic hours is important 11. Happy hours (4pm-8pm) on Thursday, Friday, Saturday Need to operate during these hours 12. A Cab/Shuttle for Train station, airport, Metro- link, Am-track Need to cover these destinations 13. No bus service that goes around the neighborhood Need for connecting destinations within the community 14. People will take their car to special occasions. No matter what Public transportation not reliable. Need for a better service. 15. Kids go to college in saddle back A shuttle to the College in morning and during evenings 16. Dropping kids to swim sessions, after school practices etc. Kids pursue different activities, Need to serve this demand 17. Ride to school should be free or on a monthly basis Convenience should be a priority 18. "Market it as a community service, people who buy houses get free limited pass to use to it" Leverage the strong sense of community which is already there. 19. "Will share ride only during trips longer than 35 miles" Possible market for Car Share 20. "We talked about getting golf cars" Need for short distance commutes 21. "Increased need for such a service during summers" Summer might be the ideal time for launch
Exhibit 4. Adult Focus Group Statement Table
23
Destinations Identified- Adult Focus Group
Residential1; Middle-School 2; Train Station; Airport; Metro Link; Amtrack; College1;Swim- Pool1; Mall1; Beach1; Beach2; Shops2; Pre-School1; Mall2; High-School3; Trader-Joes; CostCo; Pavilions1; Hospital; Shops3; Parks2 and Clubhouse1 Exhibit 5. Identified Destinations for the Adult Focus Group
S. No. SENIORS FOCUS GROUP Customer Statements Needs Identification
1 Many baby boomers who cannot drive Need for a service focused on them 2 Therapy, Doctors appointment, Church and Mall Have a limited lifestyle, Need for a service that caters to almost everything 3 Dont prefer walking a lot Need of dropping as close to home as possible 4 Multiple shuttle stops Need for a service similar to Public transportation 5 Different destination for different days of the week (beaches and other recreational areas) Need of a semi-fixed schedule 6 Generally my husband drives. Dont leave much when he's not around Need for a reliable service 7 Dial a Ride' offered special prices, but only once a week Need for the service to be affordable 8 Without a car, one cannot even do volunteer work People can volunteer using Mercedes' car 9 Go for grocery shopping a lot; Need for a service to accommodate a lot of luggage People have their own carts for carrying things around 10 Dont mind riding with different age groups Dedicated service not needed 11 Avoid freeways as much as possible Don't want to travel for longer periods. 12 Pets shouldnt be allowed Service should be well maintained and comfortable 13 Go to Movie theater on Wednesday, because of additional discounts Creating special offers once in a while might increase demand
Exhibit 6. Senior Focus Group Statement Table
24 Destinations Identified- Adult Focus Group
Mall; Church; Hospital; Medical Center; Beach3; Beach4; Trader-Joes; Pavilions1; Target; CostCo; Recreational1; Plaza; Water-Park; Movie Theater and Park 2 Exhibit 7. Identified Destinations for the Senior Focus Group
TEENS PRIMARY NEEDS SECONDARY NEEDS TERTIARY NEEDS IMPORTANCE RATING Need for a school shuttle service Need to reach school/college Need to be on time *** Need for flexible pick up times * Need for flexibility in drop of locations ** Need to be dropped home Need to be efficient (Come back home and go for after-school activities) *** Need to drive a car to school (>16 yrs) Need for convenience/flexibility ** Need to look cool *** Need to not be dependent on others ** Need for after school activity transportation shuttle Need to be on time Need to be independent ** Need for an all-day pass Need for a round- trip service Need for convenience *** Need for a safe public transportation system Need to travel within or outside the community Need to be independent ** Need to be in presence of people they know Need to feel safe while travelling *** Need to travel in cool cars Need to impress peers Need for attention *** Need to follow social norms ** Need of a special after curfew hour service Need to be not concerned of travelling back home Need to enjoy irrespective of other things like time ** Need for a service outside the community Need for regular recreational activities Need to have fun and break monotonity of regular schedule ** Need for a dynamic service Need to be picked up and dropped off at their destination Need for convenience *** Exhibit 8. Need Hierarchy and Prioritization Rating for the Teens
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ADULTS PRIMARY NEEDS SECONDARY NEEDS TERTIARY NEEDS IMPORTANCE RATING Need for School Transportation service Need to drop kids to Irvine for school Need for better education for children *** Need for convenience for kids ** Need to manage time well *** Need for kids to not carry money for every bus ride Need for Convenience ** Need for the service to be exclusively for kids Need for kids' safety ** Need to avoid school traffic congestion near middle school Need to save time *** Need for a College service Need for kids to go to College Need for convenience ** Need for after school activity transportation shuttle Need to be on time Need to have flexible options ** Need to go to train stations and airports Need to travel at off- hours Need to have convenience of travelling *** Need to save on exhorbitant taxi costs ** Need for a neighborhood bus service Need to travel between different locations inside community Need for availability of flexible travel options *** Need for a short distance commute ** Need for a car sharing service Need to travel by car Need to feel special/important ** Need of a special after curfew hour service Need for their kids to be safe Need to be not worried about kids safety * Need for a special shuttle for special events Need to go to popular sporting events Need for recreational enjoyment * Need for a service for drunk people(after happy hours) Need to not drink and drive Need to reach home safely ** Need to be safe on streets Need to walk on streets without worries ** Exhibit 9. Need Hierarchy and Prioritization Rating for the Adults
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SENIORS PRIMARY NEEDS SECONDARY NEEDS TERTIARY NEEDS IMPORTANCE RATING Need for a transportation service Need to travel Need to feel youthful ** Need to maintain their earlier standard of living *** Need for the service to be affordable *** Need for Telephonic bookings Need for simplicity ** Need to be able to do transactions themselves *** Need of a transportation service Need to go to doctor, therapy, mall, church Need to be independent ** Need for a dynamic service Need to not walk a lot for the last mile Need for a comfortable and convenient experience ** Need for the service to go outside the community Need for recreation activities Need to feel fresh and active ** Need for a reliable service Need to be able to travel without worries Need to feel independent *** Need for car rental service Need to do volunteer work Need to serve the community * Need for a service with a lot of boot space Need to carry the shopping items with them Need to carry out daily chores * Need for an efficient service Need to reach from one point to another quickly Need to travel as less as possible ** Need for a well maintained and comfortable service Need to travel without worrying Need to travel without getting sick ** Exhibit 10. Need Hierarchy and Prioritization Rating for the Seniors
27 APPENDIX C
WEEKDAYS 7-9 am 9am-12pm 12-3pm 3-6pm 6-9pm Destination Nos. Destination Nos. Destination Nos. Destination Nos. Destination Nos. Middle School2 32 Clubhouses 62 Clubhouses 47 Clubhouses 62 Clubhouses 32 Metro Link 31 Shop3 East 73 Shop3 East 59 Shop3 East 68 Shop3 East 46 Transportation centre 21 Shops3 West 70 Shops3 West 58 Shops3 West 70 Shops3 West 44
Plaza1 83 Plaza1 45 Plaza1 53 Plaza1 34 Sports Park 36 Sports Park 28 Sports Park 44 Sports Park 25 Founders Park 39 Founders Park 37 Founders Park 42 Founders Park 26 Plunge Park 43 Plunge Park 42 Plunge Park 40 MV Shops 57 Water Park 48 Water Park 62 Water Park 42 Recreation1 69 Library 68 Library 47 Skate Park 28 College 23 Shops1 78 Shops1 76 Library 44 Metro Link 31 Recreation1 46 Recreation1 54 Shops1 84
College1 24 College1 22 Recreation1 80 Hospital 42 Hospital 31 College1 22 Metro Link 27 Metro Link 23 Hospital 23 Metro Link 27 Exhibit 11. Shuttle Demand on the weekdays
28
7-9 am 9am-12pm 12-3pm 3-6pm
6-9pm Destination Nos. Destination Nos. Destination Nos. Destination Nos. Destination Nos. Clubhouses 0 Clubhouses 82 Clubhouses 66 Clubhouses 55 Clubhouses 0 Golf course 25 Shops3 East 82 Shops3 East 86 Shops3 East 67 Shops3 East 41 Metro Link 28 Shops3 West 82 Shops3 West 81 Shops3 West 70 Shops3 West 38
Plaza1 76 Plaza1 62 Plaza1 52 bridge park plaza 28 cox sports park 87 Sports Park 55 Sports Park 45 mv shops 60 founders park 81 Founders Park 58 Founders Park 47 kaleidoscope 73 Plunge Park 61 Plunge Park 86 Plunge Park 39
water park 76 Water Park 73 Water Park 48 Library 88 Library 62 Library 41 Shops1 99 Shops1 108 Shops1 91 Metro Link 33 Metro Link 25 Metro Link 26 Hospital 37 Hospital 28 Recreation1 84 Golf course 32 Golf course 25 Recreation1 66 Recreation1 81 College1 28 Exhibit 12. Shuttle Demand on the weekend
S. No. Geographical Regions Destinations Included 1. Shops3 Shops3 East, Shops3 west, Pavilions1 and Mall3. 2. Plaza1 Plaza1 and Sports Park. 3. Library Founders Park, Water Park and Middle School2. 4. Shops1 Metro Link, Shop1, Hospital and College1. 5. Outside Community Beach1; Beach2; Mall; Beach3; Beach4; Shops2; Plaza2; Medical Centre; Airport Exhibit 13. Popular destinations around the community
29 APPENDIX D
Exhibit 14. Destination Preferences 1
Exhibit 15. Destination Preferences 2
8% 16% 16% 25% 26% 9% Demand of 9am-12pm on Weekends Clubhouses Shop3 Region Plaza1 Region Library Region Shops1 Region Others 7% 19% 13% 22% 27% 12% Demand of 12pm-3pm on Weekends Clubhouses Shops3 Region Plaza1 Region Library Region Shops1 Region Others
30
Exhibit 16. Destination Preferences 3
Exhibit 17. Destination Preferences 4
8% 21% 15% 20% 30% 6% Demand of 3pm-6pm on Weekends Clubhouses Shops3 Region Plaza1 Region Library Region Shops1 Region Others 33% 12% 55% Demand of 6pm-9pm on Weekends Clubhouses Shops3 Region Plaza1 Region Library Region Shops1 Region Others
31
Exhibit 18. Destination Preferences 5
Exhibit 19. Destination Preferences 6
8% 16% 16% 23% 26% 11% Demand from 9am - 12pm on Weekdays Clubhouses Shop3 Region Plaza1 Region Library Region Shops1 Region Others 7% 18% 12% 20% 33% 10% Demand from 12pm-3pm on Weekdays Clubhouses Shop3 Region Plaza1 Region Library Region Shops1 Region Others
32
Exhibit 20. Destination Preferences 7
Exhibit 21. Destination Preferences 8
9% 19% 13% 16% 32% 11% Demand from 3pm-6pm on Weekdays Clubhouses Shop3 Region Plaza1 Region Library Region Shops1 Region Others 8% 23% 15% 7% 47% Demand from 6pm-9pm on Weekdays Clubhouses Shop3 Region Plaza1 Region Library Region Shops1 Region
33 Car Sharing Locations Pavilions1; Founder's Park; Clubhouse2; Beach1; Mall; Beach2; Shops2; Beach3; Beach4; Plaza2; Medical Centre; Airport Exhibit 22. Car Sharing Spots