Human Resources (HR) Department, an important of Administration Division plays very vital role

in the total functioning of GP. The traditional management functions Planning, organizing,
staffing, leading, controlling all these are conducted by HR division. The informal structure of
HR according to its functions can be classified into three main categories they are:
Human Resource Management (HRM)
Human Resource Development (HRD)
Human Resource management Information system (HR- MIS)
HR Management functions of GP:
Manpower planning is an important function of HR management section. Two major
activities in this function are:
Planning and forecasting the organizations short term and long term human resource
requirements.
Analyzing the jobs in the organization and determining skills and abilities that are needed.
Manpower planning is a lengthy process involving several steps; it starts from need assessment
and ends with recruitment.
At first, all the departments after employee need analysis send their requirement to HRD through
their respective divisions. After obtaining necessary approval from the management, HRD sets
target, and prepare recruitment planning. According to job specification HR goes for recruitment.
Recruitment process is as follows-
Give advertisement in the daily newspapers
Receive applications and file them,
Shortlist of the applicants
Fix date and time of a preliminary interview
Contact with the applicants and inform them about the interview over telephone or letter
Fix further date and time for final interview if it. is required and inform the interviewee accordingly
To interview applicants Grameen phone follows both traditional and modern approach. They do job
related questions and measure mental ability of applicants as verbal reasoning, numerical
reasoning and spatial relations through aptitude test.
To prepare appointment letter for the finally selected interviewee
Give appointment to the person with a detail job description.

Immediately after the recruitment separate employee file is opened comprising all the relevant
information of the particular employee. This personal file is prepared, maintained and updated
by HRD. In fact one of the main responsibilities of HRD is updating of all the personal file of the
employee.

Performance appraisal function of HR management of GP:
Performance appraisal is another main function of HR Management. Performance appraisal is
any personnel decision that influences the status of the employee regarding his confirmation,
increment, promotion, and transfer.
GP performance appraisal takes place in two stages-
On completion of probation
On completion of one year of service.
Performance of an employee takes place by following some steps-
a) Job analysis
b) Set up performance standard and
c) Appraisal interview.
Leave management
Leave management is an important function. HR has opened a leave management database to
obtain current leave status of all the employees of Grameen Phone. It provides employees about
their leave status when it is necessary.

HR Management also deals with some personnel functions like show cause, termination,
Dismissal, discharge, and resignation. It also issues circular as & when required, conduct
department inquiry, and all other functions related to HR.

Human resource development of GP:
Until 1999 GP has not any Training and development program. But after facing difficulties and
uncertainties and for continuous improvement in performance GP introduced training and
development program in 2000 under human resource development.

An organizations performance and resulting productivity are directly proportional to the quantity
and quality of its human resources. While employee performance must be evaluated in economic
terms of efficiency and effectiveness, it can be best achieved through recognizing and enhancing
the human dignity of each employee. The quality of the human resources can be effectively
increased through education, training, and personal development.
Human Resources Development functions aim to increase the quality of the human resources
especially through training.
GP training involves the following steps-
Assessing training needs
Selection of the participants
Conduct training programs.
Different training programs of GP
GP Provides both local and overseas training on the basis of the need analysis.
Local training:
Local training can be both-Inside GP and Outside GP.
Induction/Orientation training Program falls under inside GP training category. After joining, it is
the responsibility of the HR to conduct induction/orientation training to the newly recruited
personnel to provide a general introduction of the company. To prepare training plan, participants
list, and training schedule for induction training HR department does all.
Inside GP training will cover Management training. It will cover Department training in near
future.
Out side GP training means to take part in training programs offered by different training
institutions/universities on different subjects.

Overseas training
After need assessment employees who need overseas training are sent abroad for overseas
training. Expenses of overseas training are generally borne by GP. The particular employee who
has been selected for training has to sign a surety bond for specific period of time for overseas
training.
Besides the above mentioned works, some routine functions of HRD are-
Prepare, maintain and update training related database.
Prepare career development plan
Prepare induction training manual/modules
Evaluate training program
Make agreement between GP & employees for overseas training
To communicate with different local training institutions
To communicate with trainers/instructors.
Management information system:
Through the management information system Grameen phone provide information to the
respective employees to asses adequately how the company is doing and ensure that necessary
raw data is gathered and processed into usable information and also ensure that appropriate
individuals receive the information at the proper time so that it can be used.
HR-MIS Functions involve-
To maintain & update employee database
Maintain employee related different statistics
Any other works which requires updating employee data.
Though job has been classified and assigned according to the nature of the functions of HR
Department, the job is accomplished and the responsibility is carried out co- operatively.
HRD plays a very crucial role in the functioning of GP. This is a very flexible and open
department, as it always has to gather and store current and exact data and information
regarding the employee and the organization.