QUESTIONNAIRE

1. Name_____________

2. Gender
Male Female

3. Age in years
Below 25 25-35 35-45 45-55 Above 55

4. Marital status
Single Married

5. Purpose of stay
Vacation Honeymoon Seminar
Business Others (please specify)_____________

6. No. of times you have previously stayed at the hotel Sri Srinivasar Residency.
1
st
time 2 times 3times
4 times More than 4 times

7. The dress code of the staff is good.
Strongly agree Agree Neutral Disagree Strongly disagree

8. The staff uniform is clean.

Strongly agree Agree Neutral Disagree Strongly disagree

9. The staff provides the services with courteous attitude.

Strongly agree Agree Neutral Disagree Strongly disagree
10. The staff have elegant and smart appearance.

Strongly agree Agree Neutral Disagree Strongly disagree

11. The staff provides you services as promised.

Strongly agree Agree Neutral Disagree Strongly disagree

12. The staff provides you accurate information about the hotel facilities.

Strongly agree Agree Neutral Disagree Strongly disagree

13. The perform the right service at the right time.

Strongly agree Agree Neutral Disagree Strongly disagree

14. The staff offers you necessary help.

Strongly agree Agree Neutral Disagree Strongly disagree

15. The staff gives you prompt service.

Strongly agree Agree Neutral Disagree Strongly disagree

16. The staff has adequate knowledge about the hotel and the restaurants.

Strongly agree Agree Neutral Disagree Strongly disagree

17. The staff speaks with you by using courteous words.

Strongly agree Agree Neutral Disagree Strongly disagree
18. The staff are trustworthy.

Strongly agree Agree Neutral Disagree Strongly disagree

19. The staff makes you feel safe while staying at the hotel.

Strongly agree Agree Neutral Disagree Strongly disagree

20. The staff are able to communicate with you in English and other languages as per the need of the customers.

Strongly agree Agree Neutral Disagree Strongly disagree

21. The staff are able to communicate effectively with you.

Strongly agree Agree Neutral Disagree Strongly disagree

22. The staff shows personal attention towards you.

Strongly agree Agree Neutral Disagree Strongly disagree

23. The staff are able to identify your specific needs.

Strongly agree Agree Neutral Disagree Strongly disagree

24. Minimal waiting time during check-in and check-out.

Strongly agree Agree Neutral Disagree Strongly disagree

25. Reservation is available at request.

Strongly agree Agree Neutral Disagree Strongly disagree