FRANDEK INTERNATIONAL

CONSULTING LIMTED
CAPACITY BUILDING TRAINING
&
DEVELOPMENT PROGRAMMES


Bridging the Gap
For more Information Contact
Frandek International Consulting Limited
Suite 9B City Plaza, Area 11 Garki, Abuja
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In*o+*randek,onsulting-,om
in*o*randek+ya.oo-,om
///-*randek,onsulting-,om
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FRANDEK INTERNATIONAL
CONSULTING LIMTED
MISSION
0o ensure 12,ien,y and 13e,ti4eness in
5rganisational Ca6a,ity Building and 7e4elo6ment-
VISION
0o be,ome a Global 8anagement Consulting Firm in
t.e area o* 9uman Ca6ital 7e4elo6ment-
PHILOSOPHY
:e /ill ensure ;uality and 1<,ellen,e in all our
Ser4i,es-
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FCL
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Frandek International .as a long .istory o* Ca6a,ity Building
0raining /it.in 5rganisations in t.e Publi, and Pri4ate Se,tors
at Lo,al, >ational and International Le4els es6e,ially in t.e area
o* ,utting edge Institutional Strengt.ening, 0raining 7eli4ery
and Strategi, Business 7e4elo6ment-
5ur key areas o* e<6ertise are in Strategi, Planning, C.ange
8anagement, Per*orman,e 8anagement, =isk and 7isaster
8anagement, Se,urity 8anagement, Leaders.i6 Coa,.ing and
8entoring S,.eme, Business Pro,ess =eA1ngineering,
1m6loyment 0raining, Sta3 =e,ruitment and Progression,
=esear,. and 5rganisational 7e4elo6ment-
Frandek International is in t.e *ore *ront o* *a,ilitating
organisational e2,ien,y and e3e,ti4eness, t.roug. t.e su66ort
o* organisations in t.e Publi, and Pri4ate Se,torsB t.ereby
6ositioning t.em *or 9ig. Per*orman,e and Cost 13e,ti4e
Ser4i,e 7eli4ery-
5ur ser4i,es ,ome /it. a long standing e<6erien,e o* an
establis.ed 6ool o* ,onsultants /it. signiC,ant lo,al and
international e<6ertise, skills and kno/ledge in t.e area o*
Programme Curri,ulum 7e4elo6ment and 5rganisational
Ca6a,ity Building-

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CORPORATE
PROFILE
CORPORATE
PROFILE
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RESOURCE FACULTIES
0.e ;uality o* any ,onsulting agen,y is usually de6endent on
t.e ;uality o* t.e Fa,ulty 8embers sele,ted *or ,onsulting and
deli4ery o* 0raining Programmes- Frandek International .as a
Strong 0eam o* Consultants and 0rainers /it. e<tensi4e
e<6erien,e in t.e 7esign and 7eli4ery o* bot. 5rganizational
Strengt.ening A,ti4ities and Cutting 1dge Ca6a,ity Building
0raining Programmes *or t.e Publi, and Pri4ate Se,tors bot. in
>igeria and 54erseas-
Fa,ulty 8embers are Com6etent and Skilled Consultants and
0rainers in t.e Area o* bot. Skills and kno/ledge a,Duisition
and Adult Learning- Frandek /ill 6ro4ide 13e,ti4e Learning
0ools t.roug. its ,onsulting a,ti4ities and in t.e deli4ery o*
0raining Programmes to meet t.e needs o* its Clients-
Fa,ulty members are ,urrently in4ol4ed in 4arious
5rganizational Strengt.ening A,ti4ities and Pro*essional
0raining Programmes at bot. lo,al and international le4els- All
Fa,ulty 8embers are subje,t matter s6e,ialistsB /it.in /.i,.
t.ey .a4e e<tensi4e understanding, e<6ertise and t.e ability to
e3e,ti4ely im6a,t kno/ledge to 6arti,i6ants-
Fa,ulty 8embers 6ossess strong e<6ertise in a range o*
Pro*essional and 8anagement 6rogrammes in,ludingE =isk
8anagement, Se,urity 8anagement, 7isaster and Crisis
8anagement, 14iden,e Colle,tion and Collation, ConFi,t
8anagement, C.ange 8anagement, Per*orman,e 8anagement,
Proje,t 8anagement, Poli,y 7e4elo6ment and Im6lementation,
Leaders.i6 Coa,.ing and 8entoring, Community 7ri4en
Programmes *or 13e,ti4e Ser4i,e 7eli4ery, in,luding :omen
and Gender Issues amongst ot.ers-
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BENEFITS OF WORKIN WITH
FRAN!EK CONSULTIN
BENEFITS OF WORKIN WITH
FRAN!EK CONSULTIN
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LOBAL PARTNERSHIPS
Frandek Consulting .as e<,ellent /orking relations /it.
Indi4iduals and International Learning 5rganisations and
Institutes in de4elo6ing training modules and 6rogrammes t.at
are not only resultAoriented but go beyond t.e /ork
en4ironment to meet Customer Satis*a,tion and S.are.olders
Galues-
FRAN!EK "UALITY ASSURANCE FRAMEWORK
Frandek Consulting is ,ommitted to 6ro4iding .ig. Duality
,onsulting and training a,ti4ities by using ;uality Assuran,e
Frame/ork /.i,. ,omes in 6.ases- 0.e *ollo/ing *our 6.ases
su66ort t.e identiC,ation o* t.e 0raining and 7e4elo6ment
needs o* an organisation-
P#a$e % & Pre'(earnin) acti*itie$+ 0o understand your
organisational needs, Frandek as an organisation /ill ,ondu,t a
,om6re.ensi4e Business Pro,ess =e4ie/ to identi*y your
organisational strengt.s and ga6s- PreAlearning a,ti4ities are
de4elo6ed to eli,it in*ormation on 6arti,i6ants learning needs
and align t.em to t.e organisationHs Strategi, 5bje,ti4es and
Goals-
P#a$e , & Pro)ramme P(annin)+ At t.is 6.ase Frandek
Consulting identiCes 6rogramme a,ti4ities, resour,es reDuired
as /ell as t.e Cost o* bridging t.e identiCed 0raining and
7e4elo6ment needs-
P#a$e - & Trainin) !e(i*er.+ 0.is is t.e 6.ase /.ere all t.e
a,ti4ities and resour,es stated in t.e immediate 6re4ious 6.ase
are anne<ed in order to .a4e organisational /ide im6a,t-
P#a$e / & Ac#ie*in) E*i0ence0 Ba$e0 Learnin)+ At t.is
6.ase, Frandek Consulting /ill ,ontinuously monitor and
su66ort 6arti,i6ants to a66ly /.at t.ey .a4e learnt, t.roug.
e4iden,ing learning in t.e /ork based en4ironment-
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INSTITUTIONAL STRENTHENIN CONSULTIN
SERVICES FOR ORANISATIONAL CAPACITY
BUIL!IN AN! !EVELOPMENT
INSTITUTIONAL STRENTHENIN CONSULTIN
SERVICES FOR ORANISATIONAL CAPACITY
BUIL!IN AN! !EVELOPMENT
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Frandek Consulting Ser4i,es are designed to meet t.e
Institutional Strengt.ening and Ca6a,ity Building needs o*
5rganizationsIAgen,ies- 0.ey are ,ustomised a,ti4ities and
training 6rogrammes /.i,. *o,us on t.e organisational,
institutional strengt.ening needs and training 6rogramme
a,ti4ities to enable .ig. 6er*orman,e and e3e,ti4e ser4i,e
deli4ery- 0.ey areE
CAPACITY BUIL!IN AN! TRAININ PRORAMME
!ELIVERY APPROACH
0.e Fa,ulty 8embers at Frandek Consulting are e<6erien,ed in
14iden,edABasedALearning- 9en,e, training 6rogrammes are
designed to bridge t.e ga6 bet/een t.eoreti,al kno/ledge and
6ra,ti,al a66li,ation t.ereby making t.e training 6rogrammes
more e3e,ti4e- In addition, training 6rogrammes are Customer
designed based on our understanding o* your Business >eeds-
0.e 0raining 7eli4ery 8et.odology ,onsists o* Presentations,
Intera,ti4e 7is,ussion, Case S,enarios, Grou6 and Indi4idual
1<er,ises-
TRAININ !ELIVERY LOCATIONS
:e *a,ilitate 0raining in a range o* lo,ations t.at meet t.e
Cnan,ial resour,es and t.e needs o* our ,lients bot. at Lo,al
and International Lo,ations- 0raining Lo,ations are in*ormed by
t.e a,,ess le4el t.ey .a4e and its ,entrality to t.e air6ort, train
and bus stations- 0raining lo,ations outside t.e organisations
6remises is al/ays ad4ised-
Frandek Consulting en,ourages organisational training
6rogrammes in ,ondu,i4e en4ironment, to enable e3e,ti4e
learning and out,omes-
PRORAMME MATERIALS
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Programme materials /ill ,onsist o* a manual /it. rele4ant
materials /.i,. 6ro4ide dire,tion into /.at 6rogrammes to be
deli4ered- It /ill ,onsist o* t.e *ollo/ingE
In*ormation to enable 6arti,i6antsH 6re6aratory t.inking
and t.e to6i, areas are linked to 6arti,i6ants training
needs
;uestionnaire on 5rganisational and Personal Goals
0raining >eeds Assessment
Co6ies o* all Presentation Slides and 9andAouts in a
6rogramme manual to be gi4en to ea,. 6arti,i6ant
CERTIFICATION
Course 6rogramme ,ertiC,ate /ill be a/arded inAline /it.
6arti,i6ants learning in6uts and out,omes-
Frandek Consulting Ser4i,es are designed to meet t.e
Institutional Strengt.ening and Ca6a,ity Building needs o*
5rganizationsIAgen,ies- 0.ey are ,ustomised a,ti4ities and
training 6rogrammes /.i,. *o,us on t.e organisational,
institutional strengt.ening needs and training 6rogramme
a,ti4ities to enable .ig. 6er*orman,e and e3e,ti4e ser4i,e
deli4ery- 0.ey areE
BUSINESS PROCESS RE-ENGINEERING PROGRAMMES
PUBLIC SECTOR RATIONALISATION AND RESTRUCTURING
STRATEGIC DECISION MAKING AND EXECUTION
STRATEGIC MANAGEMENT OF REFORMS
SUSTAINABLE DEVELOPMENT IN MODERN CITY PLANNING AND
MANAGEMENT
DELIVERY OF EFFECTIVE INTERVENTION TRAINING PROGRAMMES;
TRAINING THE TRAINERS
EFFECTIVE MANAGEMENT IN AN ERA OF TRANSFORMATIONAL
CHANGE
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INSTITUTIONAL STRENTHENIN CONSULTIN
SERVICES FOR ORANISATIONAL CAPACITY
BUIL!IN AN! !EVELOPMENT
INSTITUTIONAL STRENTHENIN CONSULTIN
SERVICES FOR ORANISATIONAL CAPACITY
BUIL!IN AN! !EVELOPMENT
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DESIGN AND IMPLEMENTATION OF ORGANIZATIONAL SECURITY
MANAGEMENT POLICY
DESIGN AND IMPLEMENTATION OF PROJECT INITIATION DOCUMENT
DESIGN AND DEVELOPMENT OF CUSTOMIZED TRAINING MODULES
FOR CAPACITY BUILDING PROGRAMME
DESIGN AND DEVELOPMENT OF MANDATORY TRAINING
PROGRAMMES FOR AGENCIES TO MEET ORGANIZATIONAL CAPACITY
BUILDING NEEDS
EFFECTIVE IMPLEMENTATION OF PUBLIC PRIVATE PARTNERSHIP
EFFECTIVE MANAGEMENT OF PERFORMANCE KEY INDICATORS
ORGANIZATIONAL TRAINING NEEDS ASSESSMENT AND
IMPLEMENTATION
DESIGN AND IMPLEMENTATION OF ORGANIZATIONAL COMPETENCY
FRAMEWORK
CONTRACTING AND BUILDING PARTNERSHIP
FACILITY MANAGEMENT DEVELOPMENTAL PROGRAMMES

EFFECTIVE CHANGE MANAGEMENT IN TRANSFORMATIONAL AGENDA
IN THE PUBLIC AND PRIVATE SECTORS
MANAGING CHANGE: TRANSFORMING ORGANISATIONS
CHANGE MANAGEMENT:ENHANCING ORGANISATIONAL
EFFECTIVENESS THROUGH CHANGE
CHANGE MANAGEMENT: SUSTAINING ORGANISATIONAL REFORM
PROGRAMMES
MONITORING AND EVALUATION OF CHANGE
EXERCISING LEADERSHIP PROGRAMME
LEADERSHIP FOR TRANSFORMATIONAL CHANGE
LEADERSHIP COACHING AND MENTORING
LEADERSHIP SUCCESSION PLANNING MANAGEMENT
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CAPACITY BUIL!IN TRAININ PRORAMMES
ARE AS FOLLOWS+
CAPACITY BUIL!IN TRAININ PRORAMMES
ARE AS FOLLOWS+
CHANE MANAEMENT
PRORAMMES
CHANE MANAEMENT
PRORAMMES
LEA!ERSHIP
PRORAMMES
LEA!ERSHIP
PRORAMMES
PERFORMANCE MANAEMENT
PRORAMMES
PERFORMANCE MANAEMENT
PRORAMMES
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MANAGING ORGANIZATIONAL PERFORMANCE
ORGANIZATIONAL DESIGN AND IMPLEMENTATION OF A
PERFORMANCE MANAGEMENT SYSTEM
PERFORMANCE MANAGEMENT FOR PRODUCTIVITY
PERFORMANCE MANAGEMENT, REWARD AND MOTIVATION
STRATEGIC PROJECT MANAGEMENT FOR EXECUTIVE LEADERS
EFFECTIVE AND EFFICIENT PROJECT MANAGEMENT
PROJECT IMPACT ASSESSMENT
EFFECTIVE ORGANIZATIONAL PROGRAMMES
ETHICS AND ACCOUNTABILITY
ETHICS IN THE PUBLIC SECTOR
PRO-SOCIAL MODELLING IN AN ETHICAL ORGANIZATIONAL
ENVIRONMENT
GOVERNANCE IN PUBLIC PROTECTION
RISK AND DISASTER MANAGEMENT
DESIGN AND IMPLEMENTATION OF CORPORATE RISK MANAGEMENT
REGISTER
RISK ASSESSMENT AND RISK MANAGEMENT FOR PUBLIC
PROTECTION
SECURITY MANAGEMENT
CUSTOMER MANAGEMENT
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STRATEIC PRO1ECT MANAEMENT
PRORAMMES
STRATEIC PRO1ECT MANAEMENT
PRORAMMES
CORPORATE OVERNANCE
PRORAMMES
CORPORATE OVERNANCE
PRORAMMES
CORPORATE RISK MANAEMENT
PRORAMMES
CORPORATE RISK MANAEMENT
PRORAMMES
PUBLIC PROTECTION AN! INTELLIENCE
ATHERIN PRORAMMES
PUBLIC PROTECTION AN! INTELLIENCE
ATHERIN PRORAMMES
EFFECTIVE SERVICE CORPORATE
PRORAMMES
EFFECTIVE SERVICE CORPORATE
PRORAMMES
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QUALITY MANAGEMENT
DEALING WITH DIFFICULT AND CHALLENGING SITUATIONS
EFFECTIVE SERVICE DELIVERY
TRAINING AND QUALITY MANAGEMENT
ADULT LEARNING PRINCIPLES
EFFECTIVE TIME MANAGEMENT
TRAINERS PERFORMANCE EVALUATION
TRAINING MONITORING AND EVALUATION
TRAINING IMPACT ASSESSMENT
EFFECTIVE DELIVERY AND MANAGEMENT OF FREEDOM OF
INFORMATION F!I" ACT
GLOBALIZATION AND ORGANIZATIONAL EFFECTIVENESS
TRANSFORMATIONAL CHANGE
PUBLIC PRIVATE PARTNERSHIP
POLICY DESIGN AND IMPLEMENTATION
DESIGN AND IMPLEMENTATION OF ORGANIZATIONAL STRATEGIC
PLAN
EFFECTIVE AND EFFICIENT STRATEGIC PLANNING#

PEOPLE MANAGEMENT
STAFF RECRUITMENT
STAFF CAREER DEVELOPMENT
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TRAININ THE TRAINERS
PRORAMMES
TRAININ THE TRAINERS
PRORAMMES
EMERIN ISSUES
PRORAMMES
EMERIN ISSUES
PRORAMMES
EFFECTIVE STRATEIC
PRORAMMES
EFFECTIVE STRATEIC
PRORAMMES
CORPORATE STRATEIC !EVELOPMENTAL CAPACITY
BUIL!IN SERVICES
CORPORATE STRATEIC !EVELOPMENTAL CAPACITY
BUIL!IN SERVICES
STRATEIC HUMAN RESOURCE
MANAEMENT
STRATEIC HUMAN RESOURCE
MANAEMENT
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PERFORMANCE MANAGEMENT AND PROGRESSION
MENTORING AND SUCCESSION PLANNING
LEADERSHIP COACHING AND MENTORING
PROFESSIONAL AND PERSONAL SKILLS DEVELOPMENT
TIME MANAGEMENT
TEAM BUILDING
RESEARCH AND DEVELOPMENT
ACCESSING RESEARCH FUNDS
MONITORING AND EVALUATION OF RESEARCH ACTIVITIES
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PERSONAL EFFECTIVENESS
PRORAMMES
PERSONAL EFFECTIVENESS
PRORAMMES
EFFECTIVE RESEARCH
MANAEMENT
EFFECTIVE RESEARCH
MANAEMENT
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0.is 6rogramme ensures organisations 6ro4ide t.eir /ork*or,e
a better understanding o* t.e Prin,i6les and Pra,ti,e t.at
in*orms 8anagement o* C.ange-
0.e 1A" days ,ustomised 6rogrammes .a4e been designed and
tailorAmade to 6ro4ide ,utting edge Prin,i6les and Pra,ti,e in
t.e area o* C.ange 8anagement- 0.e C.ange 8anagement
Programmes /ill ensure t.at t.e Aims and 5bje,ti4es o* t.e
,lient are reFe,ted in t.e Learning Content- 0.e C.ange
8anagement Programmes o3ered by Frandek are as *ollo/E
Pro)ramme Aim$+
0o 6ro4ide a/areness and kno/ledge o* key national
initiati4es /it. a C.ange 8anagement 6ers6e,ti4es-
0o 6ro4ide a 6lat*orm *or C.ange 8anagement and
kno/ledge s.aring-
O23ecti*e$+
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CAPACITY BUIL!IN TRAININ
PRORAMMES OVERVIEW
CAPACITY BUIL!IN TRAININ
PRORAMMES OVERVIEW
CHANE
MANAEMENT
CHANE
MANAEMENT
CHANE MANAEMENT IN THE PUBLIC AN!
PRIVATE SECTORS
CHANE MANAEMENT IN THE PUBLIC AN!
PRIVATE SECTORS
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0o *a,ilitate a ,ulture o* being a C.ange 8anagement agent
in organisational initiati4es-
@nderstand t.e need *or C.ange in organisations-
A66re,iate t.e e3ort o* organisation A /ide initiati4es as a
C.ange agent-
Learnin) Content+
9istori,al and Current Pers6e,ti4e-
C.ange 8anagement in organisations-
Creating a C.ange Agenda-
:.o is a C.ange AgentK L =oles and =es6onsibilities-
C.allenges and su,,ess stories o* 8anaging C.anges-
Tar)et Partici4ant$+ Mi00(e an0 Senior E5ec6ti*e$ in t#e
P62(ic an0 Pri*ate Sector$
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-

Pro)ramme Aim$
S.aring kno/ledge on en.an,ing 5rganisational C.ange and
13e,ti4eness-
@nderstanding o* t.e Prin,i6les and Pra,ti,e o* C.ange
8anagement-
Fa,ilitating a Plat*orm *or t.e @nderstanding o* issues
relating to C.ange 8anagement-
O23ecti*e$
Sel*Aa/areness and Plat*orm to reFe,t on our o/n attitudes
to 5rganisational C.ange-
1<6lore Issues and C.allenges o* C.ange Im6lementation-
Building Blo,ks o* C.ange 8anagement, .o/ do you 8anage
Peo6le t.roug. C.ange Attitudes and Be.a4iour-
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ORANISATIONAL CHANE
MANAEMENT
ORANISATIONAL CHANE
MANAEMENT
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Learnin) Content
0ransition and C.ange-
7i3erent 0y6es o* C.ange-
@nderstanding C.ange-
C.ange Grie* and Loss 8odel-
Building Blo,ks o* C.ange-
7imension and =es6onse to C.ange-
0.ree Stages o* 0rans*ormational C.ange-
1ngaging Stake.olders in C.ange-
Tar)et Partici4ant$+ Mi00(e an0 Senior Le*e($
E5ec6ti*e$ in t#e P62(ic an0 Pri*ate Sector$
!6ration+ 1A" 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-
Pro)ramme Aim$
0o 6ro4ide a 6lat*orm *or 6arti,i6antsH e<6osure to ,uttingA
edge 6ra,ti,e in 8anaging C.ange in t.e Publi, Ser4i,e-
1nable 6arti,i6ants to use li*e skills s,enarios in
understanding issues and ,.allenges in 8anaging =e*orms-
O23ecti*e$
Pro4ide an o4er4ie/ o* C.ange 8anagement-
1<6ose 6arti,i6ants to C.ange 8anagement te,.niDues
Pro4ide Parti,i6ants /it. 6ra,ti,al tools ne,essary *or
managing and dire,ting C.ange, using ,ase studies
1nable 6arti,i6ants to s.are ideas and e<6erien,es
Learnin) Content
Im6ortan,e o* 8anaging and Sustaining C.ange in
5rganisations
C.ange 8anagement 0e,.niDues
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MANAIN CHANE+ TRANSFORMIN
ORANISATIONS
MANAIN CHANE+ TRANSFORMIN
ORANISATIONS
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8anaging =e*orms and =isk in 5rganisations
C.allenges o* 8onitoring and 14aluating C.ange
8anagement Initiati4es in 5rganisations
Crisis 8anagement 0e,.niDues in t.e 8anagement o*
C.ange
Tar)et Partici4ant$+ Mi00(e an0 Senior Le*e($
E5ec6ti*e$ in t#e P62(ic an0 Pri*ate Sector$
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Pro)ramme Aim$
0o 6ro4ide kno/ledge and understanding o* t.e role o*
C.ange 8anagement in 5rganisational e3e,ti4e
Promote C.ange Agent L Culture /it.in organisations
O23ecti*e$
1nable and 6romote e3e,ti4e organisational ,.ange ,ulture
1n.an,e skills in 8anagement o* C.ange /it.in t.e
organisation
Learnin) Content
8anaging C.ange L Im6ro4ing 6er*orman,e t.roug. learning
8anaging C.ange t.roug. building ,a6ability /it.in
5rganisations, skills kno/ledge and be.a4iours
8anaging C.ange t.roug. /orking ,reati4ely and 6roblem
sol4ing
8anaging C.ange t.roug. Coa,.ing, 8entoring and
1m6o/ering t.roug. delegation
Tar)et Partici4ant$+ Mi00(e an0 Senior Le*e($ E5ec6ti*e$
in t#e P62(ic an0 Pri*ate Sector$
!6ration+ 1 L " 7ays
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CHANE MANAEMENT+ ENHANCIN
ORANISATIONAL EFFECTIVENESS THROUH CHANE
CHANE MANAEMENT+ ENHANCIN
ORANISATIONAL EFFECTIVENESS THROUH CHANE
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Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Pro)ramme Aim$
Identi*y and de4elo6 organisational re*orm dri4ers
Build a sustainable C.ange 8anagement 6ro,ess and
*rame/ork
O23ecti*e$
5utline /ays to redu,e o66osition to ,.ange initiati4e
9el6 leader and senior e<e,uti4es understand t.eir 6la,e in
organisational ,.ange management as t.ey ,arry out t.eir
roles and res6onsibilities-
Learnin) Content
Con,e6t and Prin,i6les o* C.ange 8anagement in
5rganisational =e*orm
9ig.lig.t *a,tors t.at ne,essitates C.ange in relation to
5rganisational =e*orm
IdentiC,ation o* C.ange Pro,esses and Agents
Building Blo,ks o* C.ange
5utline /.y 6eo6le resist C.ange and its im6a,t on =e*orm
8anaging resistan,e to 5rganisational C.ange 8anagement
0.e role o* leaders.i6 in 5rganisational C.ange
Sustaining 5rganisational C.ange
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CHANE MANAEMENT+ SUSTAININ
ORANISATIONAL REFORM PRORAMMES
CHANE MANAEMENT+ SUSTAININ
ORANISATIONAL REFORM PRORAMMES
FCL
FCL
Tar)et Partici4ant$+ Sta7 of a(( ca0re$ in t#e P62(ic an0
Pri*ate Sector
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Pro)ramme Aim
0o enable 6arti,i6ants understand t.e Prin,i6les and Pra,ti,e
o* 8onitoring and 14aluation
0o enri,. 6arti,i6ants /it. analyti,al tools and te,.niDues to
8onitor and 14aluate 8anagement o* C.ange
O23ecti*e$
Pro4ide kno/ledge and understanding o* t.e di3erent ty6es
o* 8onitoring 0e,.niDues
1<6loring issues and ,.allenges in 8onitoring and 14aluation
Learnin) Content
Con,e6t o* 8onitoring and 14aluation
8onitoring and 14aluation 0e,.niDues
8onitoring to SustainE C.ange and Best Galue
C.allenges, 8onitoring and 14aluation
Case Studies, S,enarios and Su,,ess Stories
Tar)et Partici4ant$+ Senior Le*e($ E5ec6ti*e$ in t#e
P62(ic an0 Pri*ate Sector$
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
1<er,ising Leaders.i6 6lays a ,riti,al role in t.e
trans*ormational ,.ange o* any 6ubli, or 6ri4ate organisation-
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page 1(
MONITORIN AN! EVALUATION
OF CHANE
MONITORIN AN! EVALUATION
OF CHANE
E8ERCISIN LEA!ERSHIP
PRORAMME
E8ERCISIN LEA!ERSHIP
PRORAMME
FCL
FCL
Frandek .as de4elo6ed a /ide range o* leaders.i6 training
6rogramme, to meet t.e learning needs o* di3erent
organizations- 0.e 1<er,ising Leaders.i6 Programme is a /idely
a,,laimed 6rogramme t.at .as been de4elo6ed to Ct into t.e
,urrent trans*ormational needs o* organisations agenda-
0.ere is no deCnite deCnition *or leaders.i6, but t.e role o*
Leaders.i6 ,annot be o4er em6.asised in organisational
de4elo6ment- Frandek Consulting be,ause o* t.e ,.allenges
6osed by t.e ,on,e6t o* Leaders.i6 to indi4iduals and
organisations .a4e de4elo6ed a range o* training 6rogrammes
on leaders.i6 to ensure indi4idual and organisational e2,ien,y
and e3e,ti4eness-
0.e training 6rogrammes de4elo6ed by Frandek on leaders.i6
are as *ollo/sE

Pro)ramme Aim$
S.aring kno/ledge and skills on e3e,ti4e Leaders.i6 *or
0rans*ormational C.ange-
@nderstanding t.e Prin,i6les and Pra,ti,e o* Leaders.i6-
Fa,ilitating a 6lat*orm *or dis,uss on issues relating to
Leaders.i6 *or 0rans*ormational C.ange
O23ecti*e$
7is,uss ,ase studies and s,enarios t.at e<6lore t.e 4arious
as6e,ts o* Leaders.i6 o* 0rans*ormational C.ange-
Fa,ilitate 6arti,i6ants understanding on t.e solutions to t.e
,ase studies
Pro4ide ,larity and .ig.lig.t key 6rin,i6les and 6ra,ti,es to
be used by 6arti,i6ants in t.e de4elo6ment o* t.e 6ri4ate
and de6artmental :ork 6lans-
Learnin) Content
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page 1'
LEA!ERSHIP FOR
TRANSFORMATIONAL CHANE
LEA!ERSHIP FOR
TRANSFORMATIONAL CHANE
FCL
FCL
:.y Leaders 9a4e t.e Po/er to 7eCne 14ents
Ada6ti4e Leaders.i6
Building A S.ared Gision /it. Stake.olders
8anaging =isksAto Prote,t 8utual Interests
Tar)et Partici4ant$+ Senior Mana)ement E5ec6ti*e$9 M9
!9 Permanent Secretarie$9 CEO9 !irector$:
!6ration+ ! 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Tar)et+ Mi0(e*e( Mana)er$

Per*orman,e 8anagement is ,entral to dri4ing organisational
e3e,ti4eness and e2,ien,y deli4ery- 0.e de4elo6ed
,ustomised Per*orman,e 8anagement modules are designed to
eDui6 organisations /it. t.e ne,essary kno/ledge te,.niDues
and tools to de4elo6, im6lement and manage Per*orman,e-
0.ey 6ro4ide understanding o* t.e 6rin,i6les and 6ra,ti,e o*
Per*orman,e 8anagement a,ross all le4els o* t.e 5rganisation
to ensure a .olisti, endAtoAend organisational im6a,t-
Pro)ramme Aim$
Pro4ide 6arti,i6ants understanding o* t.e 6ro,esses and
systems *or t.e design and im6lementation o* a Per*orman,e
8anagement System in an organisation
0o 6ro4ide a 6lat*orm *or 6arti,i6antsH e4aluation o* t.e
,riti,al role o* Per*orman,e 8anagement System
0o understand tools *or monitoring and e4aluation o* a
Per*orman,e 8anagement System
O23ecti*e$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page 19
MANAIN
PERFORMANCE
MANAIN
PERFORMANCE
!ESIN AN! MANAE A PERFORMANCE
MANAEMENT SYSTEM
!ESIN AN! MANAE A PERFORMANCE
MANAEMENT SYSTEM
FCL
FCL
0o su66ort 1<e,uti4e Leaders.i6 and Senior 8anagement to
understand t.eir =oles and =es6onsibilities in t.e
7e4elo6ment and Im6lementation o* a Per*orman,e
8anagement Pro,ess-
1nable e3e,ti4e understanding o* t.e key as6e,ts o* a
Per*orman,e 8anagement Systems and Stru,tures-
0o establis. t.e im6ortan,e o* Per*orman,e 8anagement in
t.e a,tualisation o* ,or6orate 5bje,ti4es and Goals, in,luding
>ational 7e4elo6ment Goals and Agenda
Learnin) Content
7eCne Strategi, Per*orman,e 8anagement
1<6lain and analyse t.e 4arious Per*orman,e 8anagement
Pro,esses and Systems
7e4elo6 Per*orman,e 8anagement tools and te,.niDues
0ools and Systems *or Per*orman,e 8anagement 8onitoring
and 14aluation
Tar)et Partici4ant$+ E5ec6ti*e Lea0er$ an0 Senior
Mana)ement
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Pro)ramme Aim$
0o build and en.an,e 6er*orman,e ,ulture in t.e /ork*or,e
*or better 6rodu,ti4ity o* t.e organisation or 87A
0o de4elo6 ability to set 5bje,ti4es, 0arget and Goals *or
.ig. 6rodu,ti4ity
Pro4ide kno/ledge and understanding o* t.e Per*orman,e
8onitoring and 14aluation 0ools
O23ecti*e$
Pro4ide an understanding o* t.e ,on,e6t o* Per*orman,e
8anagement
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !%
PERFORMANCE MANAEMENT FOR
PRO!UCTIVITY
PERFORMANCE MANAEMENT FOR
PRO!UCTIVITY
FCL
FCL
In,rease kno/ledge o* t.e im6ortan,e and beneCts o*
Per*orman,e 8anagement
1nri,. 6arti,i6antsH kno/ledge o* Per*orman,e 14aluation,
=e/ard and San,tion Systems in,luding s.aring o*
International Best Pra,ti,e-
Learnin) Content
7eCne Con,e6t o* Per*orman,e management
1lements o* Per*orman,e 8anagement
IdentiC,ation o* 0ools *or 13e,ti4e Per*orman,e 8anagement
A66raising and Setting Standards *or Per*orman,e
Im6ortant as6e,ts o* Per*orman,e Produ,ti4ity
Getting Best Galue *or t.e Least Cost
8onitoring and 14aluation Strategies *or Sustaining
Per*orman,e
Tar)et Partici4ant$+ 8iddle and Senior 8anagers, Assistant
7ire,tor , 7e6uty 7ire,tors, 7ire,tors, Assistant General
8anager, General 8anagers, 1<e,uti4e 7ire,tor, C15s and
8anaging 7ire,tors
!6ration+ 1A " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-
0.ese 6rogrammes /ill enri,. t.e entire /ork*or,e /it. t.e
tools, te,.niDues and general met.odology o* Proje,t
8anagement to enable su,,ess*ul 6roje,t deli4ery- 0.e
6rogrammes *o,us on all ,adres o* sta3 t.ereby ensuring t.at
t.e entire /ork*or,e understands t.eir roles and
res6onsibilitiesB and ,om6etently in4ol4e in t.e su,,ess*ul
management o* 6roje,ts bot. at strategi, and indi4idual le4el-
Pro)ramme Aim$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !1
PRO1ECT
MANAEMENT
PRO1ECT
MANAEMENT
STRATEIC PRO1ECT MANAEMENT FOR
E8ECUTIVE LEA!ERS
STRATEIC PRO1ECT MANAEMENT FOR
E8ECUTIVE LEA!ERS
FCL
FCL
Align 6roje,t management goals and organisational strategi,
goals
@nderstand t.e role o* 1<e,uti4e Leaders in Proje,t
8anagement
O23ecti*e$
1nri,. 6arti,i6ants /it. t.e ,on,e6ts o* Strategi, Proje,t
8anagement
1stablis. t.e role o* Strategy in Proje,t 8anagement
Create t.e kno/ledge o* Proje,t Strategy Frame/ork
1stablis. t.e role o* leaders.i6 in a strategi,ally managed
6roje,t
Learnin) Content
Con,e6t o* Strategi, Proje,t 8anagement
7i3eren,es bet/een Proje,t and Strategi, Plan
Proje,t Strategy and Frame/ork
Leaders.i6 in a strategi,ally managed 6roje,t
Tar)et Partici4ant$+ Lea0er$ an0 Senior E5ec6ti*e$ in
t#e Pri*ate an0 P62(ic Sector$:
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Pro)ramme Aim$
1nable Munior and 8iddle Le4el 1<e,uti4es to understand
t.eir roles and res6onsibilities in Proje,t 8anagement-
0o eDui6 6arti,i6ants /it. t.e di3erent stages o* Proje,t
8anagement
O23ecti*e$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !!
PRO1ECT MANAEMENT PRINCIPLES
AN! CONCEPTS
PRO1ECT MANAEMENT PRINCIPLES
AN! CONCEPTS
FCL
FCL
@nderstand t.e 6.ases in4ol4ed in a 6roje,t ,y,le in order to
e3e,ti4ely 6arti,i6ate in 6roje,t su66ort teams
0o em6o/er 6arti,i6ants /it. t.e ?no/ledge o* stake.olders
and t.eir e<6e,tations
@nderstand /.y Proje,ts need to be managed and t.e
,onseDuen,es o* 6roje,t *ailure
0o enri,. 6arti,i6ants /it. t.e reDuired le4el o* ,om6eten,e
to 6arti,i6ate e3e,ti4ely in a 6roje,t su66ort teams
Learnin) Content
Con,e6t o* Proje,t 8anagement
Proje,t Li*e Cy,le
Proje,t 8anagement =oles and =es6onsibilities
Nour role in t.e Proje,t 8anagement 6ro,ess
Stake.olders and t.eir e<6e,tations
@nderstand /.y Proje,ts need to be managed and t.e
,onseDuen,e o* 6roje,t *ailure
Tar)et Partici4ant$+ 16nior an0 Mi00(e Le*e( E5ec6ti*e$9
L$ ; & %<9 etc:
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-
Cor6orate Go4ernan,e ,onsists o* t.e 6ro,esses, ,ustoms,
6oli,ies, la/s and institutions a3e,ting t.e /ay 6eo6le dire,t or
,ontrol a ,or6oration- It relates to de,isions t.at deCne
e<6e,tations, grant 6o/er, or 4eri*y 6er*orman,e-
In 4ie/ o* t.is, Cor6orate Go4ernan,e .as been identiCed to be
a key *a,tor in organizations in terms o* Duality ser4i,e deli4ery-
It .el6s im6ro4e t.e organizationHs strategi, 6lanning to ensure
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !"
CORPORATE
OVERNANCE
CORPORATE
OVERNANCE
FCL
FCL
t.at limited resour,es ,ontribute to t.e organizationHs 4ision
are best a66lied-
O23ecti*e$
@nderstand .o/ Cor6orate Go4ernan,e is a key *a,tor to
organizational trans6aren,y and a,,ountability-
Strengt.en organizations in 6oli,y *ormulation, organization
and management, ser4i,e deli4ery and trans6aren,y
6ro,esses-
Institutionalize de6artmental 6arti,i6ation in de,isionAmaking
and strategi, de4elo6ment 6lanning-
Su66ort re*orms and more e3e,ti4e im6lementation o*
de,entralization 6oli,ies in ,ollaboration /it. key
Institutions-
Learnin) Content
Con,e6t o* Cor6orate Go4ernan,e
5bje,ti4es and im6ortan,e o* Go4ernan,e
9ig.lig.t best 6ra,ti,e and 6rin,i6les o* Good go4ernan,e
7is,uss t.e ,.allenges o* good go4ernan,e
Im6ortan,e o* trans6aren,y and a,,ountability in
go4ernan,e
Tar)et Partici4ant$+ Mi00(e an0 Senior Le*e( Mana)er$9
M$9 AM$9 !irector$9 !e46t. !irector$9 etc:
!6ration+ 1 A " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-

=edu,ing disaster risks is an integral 6art o* t.e Cg.t against
6o4erty- 13e,ti4e risk redu,tion 6rograms su,. as early /arning
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !#
RISK AN! !ISASTER
MANAEMENT
RISK AN! !ISASTER
MANAEMENT
FCL
FCL
systems, strengt.ened building ,odes, and emergen,y
6re6aredness strategies are t.e best deCnes against *uture
,atastro6.es- =isks ,an ,ome *rom un,ertainty in Cnan,ial
markets, 6roje,t *ailures $at any 6.ase in design, de4elo6ment,
6rodu,tion, or sustainment li*eA,y,les&, legal liabilities, ,redit
risk, a,,idents, as /ell as deliberate atta,k *rom an ad4ersary,
or e4ents o* un,ertain or un6redi,table-
Pro)ramme Aim$
@nderstand t.e im6ortan,e o* e3e,ti4e riskIdisaster
management and t.e need to t.e 6re4ent risksIdisasters,
mitigation and 6re6aredness in todayHs dynami, /orld-
Identi*ying 6otential riskIdisaster .azards-
Identi*y ma,.inery *or addressing riskIdisaster management-
Identi*y t.e im6ortan,e o* go4ernment inter4ention in
risksIdisasters
O23ecti*e$
?no/ .o/ e3e,ti4e riskIdisaster management /ill minimize
.uman su3ering and .asten re,o4ery-
;uanti*y t.e role o* in*ormation and ,ommuni,ation in
riskIdisaster management o* an e,onomy-
@nderstand ,on,e6tual *rame/ork o* riskIdisasters
management-
@nderstand disaster management ,y,le in order to 6re4ent
losses-
Learnin) Content
ConFi,t 8anagement
1mergen,y =es6onse Planning
7e4elo6ing a Crisis 8anagement Command Centre
@nderstanding Coordinated =es6onse
14iden,e Colle,tion and Collation
8onitoring O 14aluation
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !)
FCL
FCL
Tar)et Partici4ant$+ Mi00(e an0 Senior Le*e( Mana)er$9
AM$9 M$9 !e46t. !irector$9 !irector$9 etc:
!6ration+ 1 A " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-
Se,urity 8anagement is a broad Celd o* management related to
asset management, 6.ysi,al se,urity and .uman resour,e
sa*ety *un,tions- It entails t.e identiC,ation o* an organizationPs
in*ormation assets and t.e de4elo6ment, do,umentation and
im6lementation o* 6oli,ies, standards, 6ro,edures and
guidelines- 8anagement tools su,. as in*ormation
,lassiC,ation, risk assessment and risk analysis are used to
identi*y t.reats, ,lassi*y assets and to rate system
4ulnerabilities so t.at e3e,ti4e ,ontrol ,an be im6lemented-
Pro)ramme Aim$
0o 6re4ent ,rime by making t.e most e2,ient use o* t.e
sta3B im6lementing inno4ati4e met.ods o* transit 6oli,ingB
and building ,ustomerHs ,onCden,e by in,reasing o2,er
4isibility-
=edu,e ,riminal in,idents o,,urring on t.e system-
O23ecti*e$
@tilize more e3e,ti4e met.ods *or identi*ying and analyzing
6atterns o* ,riminal a,ti4ity on t.e system-
8a<imize e2,ien,y and e3e,ti4eness in all 6arts o* t.e
5rganizations .andling Se,urity-
In,rease t.e 6ubli,Hs kno/ledge o* t.e mission and e3orts o*
Se,urity Programmes
1n,ourage good ,ommunity relations in su66ort o* Se,urity
Programmes
1n,ourage good relations /it. ot.er se,urity organizations
and agen,ies
Learnin) Content
Con,e6t o* Se,urity 8anagement
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !J
SECURITY
MANAEMENT
SECURITY
MANAEMENT
FCL
FCL
:.y Se,urity 8anagement
Se,urity 8anagement Pro,esses
Identi*ying Se,urity =isks
Se,urity =isk Analysis and 14aluation
Pre4enting Se,urity =isk
7e4elo6ment o* Se,urity Poli,y
8anaging Se,urity
Tar)et Partici4ant$+ 16nior9 Mi00(e an0 Senior (e*e($
$ta7 of a(( ca0re$ in t#e 462(ic an0 4ri*ate $ector$:
!6ration+ 1A" 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
8any ,laims .a4e been made *or business 6ro,ess
reengineering $BP=&- It is su66osed to be t.e 6ana,ea t.at /ill
magi,ally sa4e our organizations, our e,onomy, and our
so,iety- It is going to let go4ernment /ork better and ,ost less-
It /ill 6rodu,e 9%Q redu,tions in ,osts and resour,es and )%%Q
in,reases in e2,ien,y $=oute, !%%(&-
Like e4ery business a,ti4ity, reengineering itsel* ,an be ner4ed
as a 6ro,ess, /it. a seDuen,e o* a,ti4ities, in6uts and out6uts,
,ustomers, and stake.olders-
Pro)ramme Aim$
=eAin4ent t.e /ay /ork is done to meet 5rganisational
5bje,ti4es and Goals
0o understand t.e Business Pro,ess =eengineering $BP=&
met.odology
0o be able to streamline Business Pro,esses *or o6timum
6rodu,ti4ity-
0o enable 6arti,i6ants to ,reate a more e2,ient Business
O23ecti*e$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !(
BUSINESS PROCESS RE'
ENINEERIN
BUSINESS PROCESS RE'
ENINEERIN
FCL
FCL
0o 6ro4ide ,utting edge kno/ledge and understanding o* t.e
Prin,i6les and Pra,ti,e o* Business Pro,ess =eengineering
0o 6ro4ide understanding o* t.e Im6lementation o* Business
Pro,ess =eengineering
0o s.o/ t.e role o* In*ormation 0e,.nology $I0& in Business
Pro,ess =eengineering
0o identi*y t.e reDuirements *or a su,,ess*ul Business
Pro,ess =eengineering
Learnin) Content
0.e ,on,e6t o* Business Pro,ess =eA1ngineering
Business Pro,ess =eA1ngineering Cy,lesI8et.odology
Im6lementation o* Business Pro,ess =eA1ngineering
5rganisational Business Pro,ess =eengineering L Pro,ess
Ste6s
SigniC,an,e o* In*ormation 0e,.nology $I0&
=eDuirements *or a su,,ess*ul Business Pro,ess
=eengineering
Tar)et Partici4ant$+ Mi00(e an0 Senior E5ec6ti*e$ in t#e
P62(ic an0 Pri*ate Sector
!6ration+ 1A" 7ay
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-
Im6a,t assessment is a 6lanning tool t.at is generally regarded
as an integral ,om6onent o* sound de,ision making- As a
6lanning tool it .as bot. in*ormation gat.ering and de,ision
making ,om6onent /.i,. 6ro4ides t.e de,ision maker /it. an
obje,ti4e basis *or granting or denying a66ro4al *or a 6ro6osed
de4elo6ment or 6roje,t-
Pro)ramme Aim$
0o su66ort t.e e3e,ti4e 6roje,t deli4ery in any ,ommunity-
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !'
PRO1ECT IMPACT
ASSESSMENT
PRO1ECT IMPACT
ASSESSMENT
FCL
FCL
0o integrate so,ioAe,onomi, and en4ironmental de,isions at
t.e earliest stages o* 6lanning a 6roje,t-
0o 6redi,t en4ironmental, so,ioAe,onomi,, and ,ultural
,onseDuen,es o* a 6ro6osed 6roje,t in order to mitigate any
ad4erse im6a,ts resulting *rom t.e 6ro6osed 6roje,t-
0o 6ro4ide *or t.e in4ol4ement o* t.e 6ubli,, de6artment o*
t.e Go4ernment agen,ies in t.e re4ie/ o* t.e 6ro6osed
6roje,t a,ti4ities-
Learnin) Content
Con,e6t o* Im6a,t Assessment
0.e 6ur6ose o* im6a,t assessment
Pro,esses and Ste6s *or Proje,t Im6a,t Assessment
8anaging Im6a,t Assessment
0y6es o* 0ools
C.allenges *or Im6a,t Assessment
Tar)et Partici4ant$+ Mi00(e an0 Senior Le*e( Mana)er$9
M$9 AM$9 !irector$9 !e46t. !irector$9 etc:
!6ration+ 1 7ay
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Ser4i,e deli4ery ,an be deCned as t.e a,t or 6ro,ess su66lying
o* users /it. ser4i,es needed or demanded, mostly by
go4ernment institutions, 6ri4ate organizations, nonA6roCt
organizations or indi4iduals-
A ,ustomer or a ,lient is t.e dire,t re,i6ient o* a ser4i,e
t.roug. dealing /it. ser4i,e 6ro4ider-
Pro)ramme Aim$
0.e 6ur6ose o* establis.ing any organization bot. in 6ubli,
and 6ri4ate se,tors are to 6ro4ide ser4i,es to t.e 6ubli,
:.en obje,ti4es o* an organization are s6e,iC, to t.e ty6e o*
ser4i,e t.at /ill be rendered, it be,omes a ,ommitment
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page !9
EFFECTIVE SERVICE
!ELIVERY
EFFECTIVE SERVICE
!ELIVERY
FCL
FCL
1<6e,tations /ill be .ig. by t.e end user to/ards t.e ser4i,e
t.at /ould be gi4en
0.e utilization o* t.e resour,es in a,.ie4ing organizational
goals is 6aramount to its sur4i4al .en,eB t.e Duality o*
ser4i,es e<6e,ted by t.e ,ustomers /ould be .ig.-
O23ecti*e$
7eCne t.e ,on,e6t o* ;uality Ser4i,e 7eli4ery
State and e<6lain t.e im6ortan,e o* ;uality Ser4i,e 7eli4ery
14aluate t.e ;uality o* Ser4i,e 7eli4ery in t.e Publi, Ser4i,e
1<6lain t.e role o* S1=GI58 in im6ro4ing Ser4i,e deli4ery
Identi*y t.e ,.allenges o* Ser4i,e 7eli4ery in Publi, Ser4i,e
Learnin) Content
Con,e6t o* Ser4i,e 7eli4ery
Features o* Duality Ser4i,e 7eli4ery
Im6ortan,e o* ;uality Ser4i,e 7eli4ery
Current Ser4i,e 7eli4ery Im6ro4ement Strategy in >igeria
C.allenges o* Duality ser4i,e deli4ery in >igeria
Im6ro4ing Ser4i,e 7eli4ery A66roa,.
Tar)et Partici4ant$+ 8iddle and Senior Le4el 8anagers, G8s,
AG8s, 7ire,tors, 7e6uty 7ire,tors, et,-
!6ration+ 1 7ay
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-
Strategi, 6lanning is a 6ro,ess t.at ,learly deCnes obje,ti4es
and assesses bot. t.e internal and e<ternal situation o* a
7e6artment or Se,tion to *ormulate strategy, im6lement t.e
strategy, e4aluate t.e 6rogress, and make adjustments as
ne,essary to stay on tra,k-
Pro)ramme Aim$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "%
STRATEIC
PLANNIN
STRATEIC
PLANNIN
FCL
FCL
7e4elo6 6roa,ti4e attitude to organisational ,.allenges in
order to de4elo6 t.e ,a6a,ity to a,.ie4e su6erior
6er*orman,e
Build t.e ability to im6lement strategi, 6lan
Instil t.e ,a6a,ity to eliminate ga6s in ,or6orate 6lans and
ability to im6lement 6lans su,,ess*ully *or better
organisational 6er*orman,e-
O23ecti*e$
Con,e6ts and te,.niDues o* Strategi, 8anagement
9a4e better understanding o* 4ision, mission and obje,ti4es
o* organisations
7e4elo6 6lanning tools and im6lementation o* strategi,
6lans
Identi*y and e4aluate ,.allenges in t.e strategi, 6lan o* an
organisation-
Learnin) Content
Con,e6t and te,.niDues o* Strategi, Planning
Im6ortan,e and beneCts o* Strategi, Planning
Gision, 8ission, Pur6ose, Goals and 5bje,ti4es o*
organisations
Basi, ste6s in Strategi, Planning Pro,ess
=oles and =es6onsibilities o* Senior 1<e,uti4es in t.e
Strategi, Planning Pro,ess
7e4elo6 systems *or 8onitoring and 14aluating Strategi,
Plan Per*orman,e
C.allenges o* Strategi, Planning
Tar)et Partici4ant$+ 8iddle and Senior Le4el 8anagers, G8s,
AG8s, 7ire,tors, 7e6uty 7ire,tors, et,-
!6ration+ 1 A " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "1
PERFORMANCE MANAEMENT9 REWAR! AN!
MOTIVATION
PERFORMANCE MANAEMENT9 REWAR! AN!
MOTIVATION
FCL
FCL
8oti4ation is ,entral to management be,ause it e<6lains /.y
6eo6le belie4e t.e /ay t.ey do in an organisation- =e/ard is an
Integral 6art o* managing t.e 6er*orman,e o* Sta3 in an
organisation-
0.is is a 6sy,.ologi,al *or,e t.at determines t.e dire,tion o*
Sta3 be.a4iour and ,ommitment in an organisation-

Pro)ramme Aim$
A,.ie4e and understand t.e Prin,i6les o* Sta3 =e/ard and
8oti4ation
Ability to align Sta3 8oti4ation and =e/ard to a,.ie4e .ig.
organisational 6er*orman,e
O23ecti*e$
@nderstanding o* t.e ,on,e6t o* Sta3 =e/ard and 8oti4ation
A66re,iation o* t.e im6ortan,e o* Sta3 8oti4ation and
8oti4ation
Identi*y *a,tors t.at 8oti4ate and 7eAmoti4ate em6loyees
1stablis. t.e di3erent *orms o* =e/ard in t.e :ork Pla,e
1nri,. 6arti,i6ants /it. strategies *or sel*Amoti4ation

Learnin) Content
Con,e6t and Prin,i6les o* Sta3 =e/ard and 8oti4ation
7e4elo6ing an organisational ,ulture o* =e/ard and
8oti4ation
Sta3 =e/ard and 8oti4ation dynami,s and systems
C.allenges o* 8oti4ating Sta3 in an 5rganisation
Strategies o* Sel*A8oti4ation
=e/ard and 8oti4ation as a Part o* a Per*orman,e
8anagement Frame/ork
Tar)et Partici4ant$+ 8iddle and Senior Le4el 8anagers, G8s,
AG8s, 7ire,tors, 7e6uty 7ire,tors, et,-
!6ration+ 1 L " 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient

F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "!
LEA!ERSHIP COACHIN AN!
MENTORIN
LEA!ERSHIP COACHIN AN!
MENTORIN
FCL
FCL
Leaders.i6 is a 6ro,ess /.ereby an indi4idual inFuen,es a
grou6 o* indi4iduals to a,.ie4e a ,ommon goal- 7i3erent
leaders .a4e di3erent ideas about leaders.i6- :.at are
im6ortant are t.e *oundations o* e3e,ti4e leaders.i6, rat.er
t.an t.e styles and met.ods-
Pro)ramme Aim$
0o enable t.e /ork*or,e to a,.ie4e its *ull 6otentials
0o eDui6 senior managementsH sta3 /it. skill, tools,
te,.niDues and key elements o* ,oa,.ing and mentoring
In,rease em6loyees 6er*orman,e t.roug. ,oa,.ing and
mentoring skills
Coa,. and 8onitor 1<e,uti4e leaders.i6 *or .ig.
6er*orman,e-
O23ecti*e$
1Dui6 6arti,i6ants /it. t.e tools and te,.niDues o* Coa,.ing
and 8entoring
1nri,. 6arti,i6ants understanding o* t.e 6rin,i6les and
im6lementation o* Coa,.ing and 8entoring Programmes
Identi*y t.e relations.i6 bet/een ,oa,.ing and ot.er
6er*orman,e management te,.niDues
5utline t.e di3eren,es bet/een Coa,.ing and 8entoring
Learnin) Content
Con,e6ts o* Coa,.ing and 8entoringE 5rigin, 7i3eren,es,
Prin,i6les and =e,ent 7e4elo6ments
8entoring and Coa,.ing in Pra,ti,e
A66roa,.es and 8et.ods o* Coa,.ing and 8entoring
?ey *a,tors in Su,,ess*ul Coa,.ing and 8entoring
Skills and 1<6erien,e o* Coa,.es and 8entors
Tar)et Partici4ant$+ Leaders.i6 and Senior 1<e,uti4es o*
5rganisations in Pri4ate and Publi, Se,tors
!6ration+ 1A" days
Ven6e+ 0o be arranged to meet t.e needs o* ,lient-
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page ""
FCL
FCL
0.e Freedom o* In*ormation $FoI& A,t 6ro4ides a real
o66ortunity *or members o* t.e 6ubli, to legally en*or,e t.eir
rig.ts to t.e in*ormation .eld by t.e go4ernment, 6ri4ate and
6ubli, institutions- 0.e essen,e o* t.e Freedom o* In*ormation
A,t is to ensure good go4ernan,e, a,,ountability and
trans6aren,y- Frandek Consortium o3ers sensitisation /orks.o6
to leaders.i6, management and t.e entire /ork*or,e o*
organisations, 87As on t.e organisational a/areness and
im6lementation o* FoI A,t-
Pro)ramme Aim$
0o sensitise t.e leaders.i6 and management o* your
organisation, 87A to enable e3e,ti4e understanding o* t.e
FoI A,t as it relates to t.eir duties and res6onsibilities-
0o 6ro4ide an understanding o* t.e relations.i6 bet/een t.e
FoI A,t and your organisationI87AHs Go4ernan,e
=es6onsibilities-
O23ecti*e$
=aise a/areness o* t.e FoI A,t amongst t.e leaders.i6 and
management o* your organisationI87A-
Brie* t.e leaders.i6 and management on .o/ to enable an
e3e,ti4e understanding o* t.e FoI A,t and its e<6e,tations-
Commen,e a ,onsultation 6ro,ess /it. t.e leaders.i6 and
management on t.eir roles, e<6e,tations and res6onsibilities
in t.e organisational im6lementation o* FoI A,t
Commen,e t.e de4elo6ment o* 6rin,i6les, guidelines,
6ro,esses and systems t.at /ill in*orm t.e organisational
im6lementation o* FoI A,t-
Learnin) Content
0.e t.rust o* t.e FoI Bill
9o/ =outine In*ormation is di3erent *rom FoI =eDuest
9o/ do organisations, 87As /it. Sensiti4e and Se,urity
In*ormation manage FoI A,t ,.allenges
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "#
FREE!OM OF INFORMATION
=FoI> ACT
FREE!OM OF INFORMATION
=FoI> ACT
FCL
FCL
=oles and e<6e,tations o* t.e leaders.i6 and sta3 in t.e
im6lementation o* FoI A,t
Lo,al and International Best Pra,ti,es in t.e im6lementation
o* FoI A,t
7e4elo6ing Systems and Stru,tures *or t.e Im6lementation
o* FoI A,t
9andling reDuest under t.e Freedom o* In*ormation
A,t$=e,ords 8anagement and 7ata Prote,tion&
1du,ating t.e 6ubli, on t.e 6ro,ess o* obtaining in*ormation
and t.e ste6s to take i* t.e indi4idual, organisation, 87A is
not obliged
Tar)et Partici4ant$+ Leaders.i6 and Senior 1<e,uti4es o*
5rganisations in Pri4ate and Publi, Se,tors
!6ration+ 1 L " days
0.ese 6rogrammes are designed to meet t.e ,a6a,ity and
,a6ability needs o* di3erent ,adres o* 6arti,i6ants in t.e Publi,
and Pri4ate Se,tors- 0.ey are ,ustomised training 6rogrammes
/.i,. *o,us on t.e Skills and Com6eten,ies ga6s o*
6arti,i6ants to enable organisational .ig. 6er*orman,e and
e3e,ti4e ser4i,e deli4ery-
Pro)ramme Aim$
0o de4elo6 an e2,ient and e3e,ti4e strategi, *rame/ork
0o ensure sustainable management o* strategi, 6lans
0o ensure su,,ess*ul ,or6orate strategy
O23ecti*e$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page ")
LON TERM?E8TENSIVE
PRORAMMES
LON TERM?E8TENSIVE
PRORAMMES
!EVELOPMENT AN! IMPLEMENTATION OF
STRATEIC PLANS
!EVELOPMENT AN! IMPLEMENTATION OF
STRATEIC PLANS
FCL
FCL
Parti,i6ants /ill .a4e a good kno/ledge o* t.e Con,e6t o*
Strategi, Planning
0o enri,. 6arti,i6ants /it. t.e ability to 7e4elo6 and
im6lement Strategi, Plan
0o 6ro4ide 6arti,i6ants /it. t.e ability to e4aluate strategi,
6lans o* t.eir organisation-
Ability to sele,t and manage Strategi, o6tions e2,iently and
e3e,ti4ely
Learnin) Content
Con,e6t and 6rin,i6les o* Strategi, Planning
Gision, 8ission, Core Galue and 5bje,ti4es o* an 5rganisation
1<6lain t.e im6ortan,e and beneCts o* Strategi, Planning
Identi*y roles and res6onsibilities in Strategi, Planning
Pro,ess
1stablis. a linkage bet/een t.e 5rganization Strategi, Plans,
5bje,ti4es and Goals
C.ange 8anagement Strategies
7e4elo6 systems *or 8onitoring and 14aluating Strategi,
Plan Per*orman,e
Identi*y t.e ,.allenges o* Strategi, Planning
Tar)et Partici4ant$+ Strategi, 8anager and Leaders,
7ire,tors and 7e6uty 7ire,tors, Consultants, et,-
!6ration+ # L ) 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Pro)ramme Aim$
0o dee6en t.e kno/ledge o* ,uttingAedge issues in Poli,y
Formulation and 7eli4ery
0o u6grade 6arti,i6antsH ,a6a,ity in targetAsetting *or
e3e,ti4e and e2,ient Poli,y Formulation and 7eli4ery-
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "J
POLICY !EVELOPMENT AN!
IMPLEMENTATION
POLICY !EVELOPMENT AN!
IMPLEMENTATION
FCL
FCL
0o e<6ose 6arti,i6ants to e4ol4ing role o* stake.olders in
Poli,y 7e4elo6ment and Im6lementation-
O23ecti*e$
0o .el6 6arti,i6ants a66re,iate t.e ,riti,al im6ortan,e o*
7i4ersity 8anagement in Poli,y 8aking-
0o enable 6arti,i6ants s.are e4iden,eAbased kno/ledge,
t.roug. ,ase studies in t.e 7e4elo6ment and
Im6lementation o* Poli,ies-
0o de4elo6 an understanding o* t.e im6ortan,e o*
8onitoring, 14aluation and Im6lementation o* Poli,ies-
0o de4elo6 6arti,i6ants understanding o* t.e dynami,s o*
,.ange in t.eir /ork en4ironment and .o/ to res6ond to t.e
,.allenges o* an e4er ,.anging situation-
Learnin) Content
Prin,i6les and 0.eories o* Poli,y 7e4elo6ment
Criti,al 0.inking 0ools in 8anaging Poli,y Formulation and
Im6lementation
8anaging 7i4ersity and its Im6lementation
Prin,i6les and Im6lementation o* Im6a,t Assessment
Publi, Pri4ate Partners.i6
8onitoring and 14aluation

Tar)et Partici4ant$+ 8iddle and Senior Le4el 52,ers in t.e
Publi, and Pri4ate Se,tors
!6ration+ # L ) 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
Pro)ramme Aim$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "(
SUSTAINABLE !EVELOPMENT IN MO!ERN
CITY PLANNIN AN! MANAEMENT
SUSTAINABLE !EVELOPMENT IN MO!ERN
CITY PLANNIN AN! MANAEMENT
FCL
FCL
0o understand t.e reDuirements *or Cnan,ial and strategi,
6lanning in t.e de4elo6ment o* a ,ity 4ision
0o understand t.e 6ro,esses in4ol4ed in a,.ie4ing t.e ,ity
4ision
0o e4aluate t.e su,,esses and *ailures o* all onAgoing issues
in modern ,ity 6lanning and management
O23ecti*e$
0o ,reate essential kno/ledge base *or e2,ient management
o* t.e ,ity
0o understand t.e nature and traje,tory o* t.e system and
6ro,esses engaged in a,.ie4ing t.e 6resent status o* a ,ity
and looking at t.e key results t.at ,an be 6rodu,ed
0o ,reate a/areness o* t.e *or,es or elements o* t.e urban
6ro,esses t.at ,an be inFuen,ed or mani6ulated *or e3e,ti4e
ser4i,e deli4ery
0o understand t.e ,on,e6tual *rame/ork *or ,reating a
sustainable en4ironmentA sa*e air, sa*e /ater, sa*e land and
se,ured en4ironment
Learnin) Content
Strate)ic Mana)ement for E7ecti*e Lea0er$#i4
Planning *or C.ange $Strategi, A66roa,.&
Im6lementing Sustainable C.ange management
a66roa,.
ConFi,t 8anagement
Po(ic. !e*e(o4ment an0 Im4(ementation for Mana)in)
Citie$
14iden,e Based Poli,y 8aking
1mergen,y Planning
Im6a,t Assessment
Publi, Ser4i,e =ole 8odelsE 7eli4ering Publi, Galue
B6i(0in) Tec#nica( Com4etencie$ for E7ecti*e Cit.
!e*e(o4ment an0 Mana)ement =Part %>
Community 7ri4en 7e4elo6mentE Building 13e,ti4e
Lo,al Ser4i,es
Cons6ira,y 8odel E Cor6orate Go4ernan,e in City
8anagement
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "'
FCL
FCL
Integrated =isk 8anagement *or Building and 8anaging
8odel Cities
@rban =ene/al O 8anagement *or de4elo6ing role
model ,ities
In*ormation and Communi,ation 0e,.nology $IC0& *or
Sustainable @rban 7e4elo6ment
B6i(0in) Tec#nica( Com4etencie$ for E7ecti*e Cit.
!e*e(o4ment an0 Mana)ement =Part ,>
1n4ironmental Panning O 8anagement
City 7isaster 8anagement
9ousing Poli,y and 8anagement
8anaging 9ealt. Strategies *or large ,ities
Sustainable 7e4elo6ment in City 8anagement
Tar)et Partici4ant$E 8anagement ,adre /it. leaders.i6
res6onsibility *or e3e,ti4e ser4i,e deli4ery and 6er*orman,e-
!6ration+ # L ) 7ays
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
0.e learning ,ontent ,onsists o* t.e *ollo/ing modulesE
Leaders.i6 *or C.ange
Se,urity and =isk 8anagement A Publi, Prote,tion
Crime S,ene 8anagement L 14iden,e Colle,tion and
Collation
7isaster 8anagement
Mo06(e %+ Lea0er$#i4 for C#an)e
Se,urity Agen,ies are 6oised *or ,.ange in its e3orts to 6rote,t
t.e 6ubli, and be t.e se,urity agen,ies o* t.e !1
st
Century /it.
a *o,us on e3e,ti4e Poli,ing and Duality ser4i,e deli4ery-
Pro)ramme Aim$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page "9
!ELIVERY OF EFFECTIVE INTERVENTION
TRAININ9 MOBILISATION AN! SENSITI@ATION
PRORAMME
!ELIVERY OF EFFECTIVE INTERVENTION
TRAININ9 MOBILISATION AN! SENSITI@ATION
PRORAMME
FCL
FCL
S.aring kno/ledge and skills on e3e,ti4e Leaders.i6 *or
C.ange-
@nderstanding o* t.e Prin,i6les and Pra,ti,e o* Leaders.i6-
Fa,ilitating a Plat*orm *or t.e @nderstanding o* issues
relating to Leaders.i6 *or C.ange-
O23ecti*e$
7is,uss Case studies and S,enarios t.at e<6lores t.e 4arious
as6e,ts o* Leaders.i6 o* C.ange-
Fa,ilitate Parti,i6ants understanding on t.e solutions to t.e
,ase studies
Pro4ide ,larity and .ig.lig.t key 6rin,i6les and 6ra,ti,es to
be used by 6arti,i6ants in t.e de4elo6ment o* t.e 6ri4ate
and de6artmental :ork 6lans-
Learnin) Content
Con,e6t o* Leaders.i6 *or C.ange
1<em6lary Leaders.i6 a66roa,.es
Leaders.i6 and aut.ority
0eam building in leaders.i6
Leaders.i6 inter4entions-
Mo06(e ,+ Sec6rit. A Ri$B Mana)ement & P62(ic
Protection
0.ere is need *or se,urity agen,ies to build into its daily routine
=isk assessment and management 6rin,i6les to en.an,e t.eir
Se,urity and Publi, Prote,tion Strategies as /ell as t.eir
im6lementation-
Pro)ramme Aim$
0o 6ro4ide a 6lat*orm *or 6arti,i6antsH to e<6lore t.eir
understanding and a66li,ation o* ,utting edge 6rin,i6les and
6ra,ti,es in t.e management o* Se,urity and =isk-
0o ,orrelate t.ese skills and 6ra,ti,es to t.eir daily routine-
O23ecti*e$
@nderstand key ,on,e6ts, 6rin,i6les and 6ra,ti,e o* =isk
8anagement-
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #%
FCL
FCL
S.are ,utting edge tools *or Publi, Prote,tion =isk
Assessment-
7is,uss Case studies and S,enarios t.at e<6lores t.e 4arious
as6e,ts o* Se,urity O =isk 8anagement L Publi, Prote,tion-
Fa,ilitate Parti,i6ants deliberations on t.e solutions to t.e
,ase studies-
Fa,ilitatorHs summary o* all deliberations .ig.lig.ting key
6rin,i6les and 6ra,ti,es to be used by 6arti,i6ants in t.e
de4elo6ment o* t.e 6ri4ate and de6artmental :ork 6lans-
Learnin) Content
0.e basi, 6rin,i6les and guidelines in de4elo6ing a se,urity
6oli,y
0o inter6ret se,urity 6oli,y and legislation
0o ,oordinate and monitor se,urity
0o de4elo6 se,urity ,ontingen,y 6lans
0o understand =isk 8anagement and Pra,ti,e
9o/ to a66ly risk management a66roa,. to manage se,urity
9o/ to Identi*y, 6rioritize and measure t.e 4arious risk
e4ents asso,iated /it. managing a ,ity-
9o/ to treat and ,ontrol t.e risks
9o/ to set u6 and im6lement a stru,ture t.at ,an .olisti,ally
manage t.e risks
Mo06(e -+ Crime Scene Mana)ement & E*i0ence
Co((ection A Co((ation
Pro)ramme Aim$
A systemati, a66roa,. to e4iden,e ,olle,tion be,omes more
,riti,al as modern *orensi, e4iden,e ad4an,es-
Su,. an a66roa,. ,an .el6 to ensure t.at t.e e4iden,e
,olle,ted meets t.e rigorous standards ne,essary *or
e4iden,e to be analysed leading to su,,ess*ul 6rose,ution o*
6er6etrators-
O23ecti*e$
@6on ,om6letion o* t.is module, t.e 6arti,i6ants s.ould be
able to demonstrate an understanding o* t.e t/el4e ste6s o*
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #1
FCL
FCL
,rime s,ene management by identi*ying t.e uniDue
,.ara,teristi,s o* ea,. ste6-
Pra,ti,e 6ro6er ,rime s,ene management by a66lying t.e
t/el4e ste6 model to a gi4en s,enario-
Learnin) Content
Pre6are to 4isit t.e s,ene
A66roa,. t.e s,ene
Se,ure and 6rote,t t.e s,ene
Initiate Preliminary sur4ey
14aluate P.ysi,al 14iden,e Possibilities
Pre6are >arrati4e 7es,ri6tion
7e6i,t S,ene P.otogra6.i,ally
Pre6are 7iagram I Sket,. o* S,ene
Condu,t a 7etailed Sear,.
=e,ord and Colle,t P.ysi,al 14iden,e
Com6lete a Final Sur4ey
=elease t.e S,ene
Mo06(e /+ !i$a$ter Mana)ement
Pro)ramme Aim$
0o 6ro4ide a 6lat*orm *or 6arti,i6antsH to gain kno/ledge and
e<6lore t.eir understanding and a66li,ation o* ,utting edge
6rin,i6les and 6ra,ti,es on 7isaster 8anagement, ,iting
Case studies-
0o en.an,e 6arti,i6ants a66re,iation o* t.e intri,a,ies o*
7isaster 8anagement and t.e beneCts o* Synergy,
8onitoring and 14aluation-
O23ecti*e$
Pro4ide Case studies and S,enarios t.at e<6lores t.e 4arious
as6e,ts o* 7isaster 8anagement and t.e ,.allenges *a,ed-
Fa,ilitate Parti,i6ants deliberations on t.e solutions to t.e
,ase studies
Fa,ilitatorHs summary o* all deliberations .ig.lig.ting key
6rin,i6les and 6ra,ti,es to be used by 6arti,i6ants in t.e
de4elo6ment o* t.e 6ri4ate and de6artmental :ork 6lans-
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #!
FCL
FCL
Pro4ide skills and tools *or 7isaster 8anagement in a 8odern
City $FC0& Poli,e-
Learnin) Content
9o/ to 6lan and de4elo6 an emergen,y res6onse 6lan
9o/ to 6lan ,oordinated res6onse and dri4e synergy
0.e im6ortan,e o* ,oordinated res6onse to disaster
management
0o im6lement an emergen,y res6onse 6lan
0.e im6ortan,e o* establis.ing ,rises management
,ommand ,entre-
9o/ to e4aluate ,risesIdisaster 6re4ention 6lan
0.e im6ortan,e o* data ,olle,tion and ,ollation in 6re4enting
or anti,i6ating disastersI,rises-
9o/ to make in*ormed de,isions on e4iden,e re6orts-
Tar)et Partici4ant$+ 1<e,uti4e 52,ers under t.e agen,ies
and organisation under t.e 8inistry o* Interior, Se,urity
Agen,ies and organisations
!6ration+ /'C !a.$
Ven6e+ 0o be arranged to meet t.e needs o* ,lient
0.ese 6rogrammes are designed *or organisations t.at are
undergoing organisational ,.ange /.ile managing t.eir o/n
/ork a,ti4ities in ot.er to ensure ,or6orate su,,ess- 0.ese
6rogrammes are designed and ,ustomised to address Proje,t
8anagement Issues, 5rganisational C.ange 8anagement,
Proje,t Im6a,t assessment, Per*orman,e 8anagement and
13e,ti4e Ser4i,e deli4ery
It ,om6rises t.e *ollo/ing modules
8anaging 5rganisational C.ange
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #"
EFFECTIVE MANAEMENT IN AN ERA OF
TRANSFORMATIONAL CHANE
EFFECTIVE MANAEMENT IN AN ERA OF
TRANSFORMATIONAL CHANE
FCL
FCL
Per*orman,e 8anagement
Proje,t 8anagement and Im6lementation
Im6a,t Assessment L Proje,ts and Programmes
13e,ti4e Ser4i,e 7eli4ery
Mo06(e %+ Mana)in) Or)ani$ationa( C#an)e
5rganizational ,.ange is undertaken to im6ro4e t.e
6er*orman,e o* t.e organization or a 6art o* t.e organization,
*or e<am6le, a 6ro,ess or team- 0o really understand
organizational ,.ange and begin guiding su,,ess*ul ,.ange
e3orts, t.e ,.ange agent s.ould .a4e at least a broad
understanding o* t.e ,onte<t o* t.e ,.ange e3ort- 0.is
reDuirement a66lies to t.e understanding o* leaders.i6 and
management o* t.e organizations, as /ell-
Pro)ramme Aim$
S.aring kno/ledge on en.an,ing 5rganisational C.ange and
13e,ti4eness-
@nderstanding o* t.e Prin,i6les and Pra,ti,e o* C.ange
8anagement
Fa,ilitating a Plat*orm *or t.e @nderstanding o* issues
relating to ,.ange management
O23ecti*e
0.e obje,ti4es o* t.is module /ill be toE
.ig.lig.t t.e im6ortan,e o* C.ange 8anagement
.ig.lig.t *a,tors t.at ne,essitates 5rganisational C.ange
identi*y C.ange Pro,ess $Building Blo,ks&
identi*y elements o* C.ange
identi*y /.y 6eo6le resist C.ange
ensure e3e,ti4e management o* resistan,e to C.ange
8anagement
State t.e role o* t.e managers in 5rganisational C.ange-
Learnin) Se$$ion$
8anaging 5rganisational C.ange
7imension and =es6onse to C.ange
:.o is a C.ange Agent
8anaging C.ange and su,,ession Planning
=oles and =es6onsibilities
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page ##
FCL
FCL
C.ange management 0e,.niDues
7i3erent 0y6es o* C.ange
@nderstanding C.ange
Building Blo,ks o* C.ange
1ngaging Stake.olders in C.ange
Im6ortan,e o* 8anaging and sustain C.ange
C.allenges and Lessons
Mo06(e ,+ Performance Mana)ement
Is a ,om6re.ensi4e management a66roa,. to/ards t.e
e4aluation o* its a,ti4ities /.i,. allo/s *or a better
understanding o* .o/ /ell an organisation is a,.ie4ing its
obje,ti4es and goals t.roug. t.e 6er*orman,e o* indi4iduals
and teams-
Pro)ramme Aim$
0o 6ro4ide a 6lat*orm *or 6arti,i6antsH understanding o* t.e
role o* Per*orman,e 8anagement as a tool .ig. 6rodu,ti4ity-
0o reFe,t t.e ,riti,al role o* leaders.i6 in en.an,ing
6rodu,ti4ity
O23ecti*e$
Con,e6t o* Per*orman,e 8anagement
Identi*y t.e 4arious elements in Per*orman,e 8anagement
Identi*y di3erent systems in Per*orman,e 8anagement
Set goals t.at are mutually agreeable-
7is,uss di3erent a66roa,.es to 6er*orman,e =e4ie/s-
Condu,t Per*orman,e =e4ie/s
Identi*y ,.allenges in Per*orman,e =e4ie/s and .o/ to guard
against t.em
Learnin) Content
Con,e6t o* Per*orman,e 8anagement
Leaders.i6 and 6er*orman,e
Setting Standards *or Per*orman,e
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #)
FCL
FCL
A66raising Per*orman,e
Im6ortant As6e,ts *or Per*orman,e Produ,ti4ity
@nder6er*orman,e
Sustaining Per*orman,e
Mo06(e -+ Pro3ect Mana)ement an0 Im4(ementation
It is t.e strategi, 6lanning, s,.eduling and ,ontrolling o* t.e
task t.at must be ,om6leted to a,.ie4e 6roje,t goals- It ,an
also be 4ie/ed as t.e 6ro,ess o* balan,ing 6roje,t obje,ti4es
against ,onstraints o* time and budget- Strategi, Proje,t
8anagement reDuires more t.an skills, e<6erien,e, and
te,.niDues, it in4ol4es .a4ing strategi, o4ersig.t o* t.e 6roje,t-
Pro)ramme Aim$
0o en.an,e and 6romote 6arti,i6ants skills, kno/ledge in
6roje,t de4elo6ment and im6lementation
0o 6ro4ide kno/ledge o* t.e ,utting edge 6ra,tise and issues
in t.e area o* 6roje,t management and im6lementation
0o en.an,e a66re,iation o* t.e intri,a,ies o* 6roje,t
management and Duality assuran,e
0o @6grade Parti,i6ants ,a6a,ity in targetAsetting *or
e3e,ti4e and e2,ient 6roje,t management and
im6lementation
0o 6ro4ide sta3 /it. an a66re,iations o* t.e essential
6ra,ti,es t.at .a4e been s.o/n to ,ontribute to t.e
su,,ess*ul deli4ery o* 6roje,ts
O23ecti*e$
0.e obje,ti4e o* t.is module /ill be toE
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #J
FCL
FCL
6ro4ide a ,lear deCnition o* t.e ,on,e6t o* Proje,t
8anagement
e<6lain t.e rationale o* Proje,t 8anagement
7is,uss key element o* Proje,t ,y,le $Log *rame, 8i,roso*t
Proje,t, 8onitoring and e4aluation&-
identi*y t.e im6ortan,e o* Communi,ation in Proje,t
8anagement
identi*y t.e roles and 6ro,esses o* Stake.older 1ngagement
9ig.lig.t t.e ,.allenges o* Proje,t 8anagement in >igeria-
mention key element o* Proje,t =e6ort
Learnin) Content
Con,e6t o* 6roje,t 8anagement
Programme 4ersus Proje,t
:.y is 6rogramme management im6ortantK
Proje,t roles and res6onsibility
Pre6aring t.e business ,ase
Communi,ation and stake.olders
Proje,t 6lanning
Proje,t im6lementation
Closing t.e 6roje,t
Mo06(e /+ Im4act A$$e$$ment & Pro3ect$ an0
Pro)ramme$
Im6a,t assessment is, in its sim6lest *orm, a 6lanning tool t.at
is no/ generally regarded as an integral ,om6onent o* sound
de,ision making- As a 6lanning tool it .as bot. in*ormation
gat.ering and de,ision making ,om6onent /.i,. 6ro4ides t.e
de,ision maker /it. an obje,ti4e basis *or granting or denying
a66ro4al *or a 6ro6osed de4elo6ment or 6roje,t-
Pro)ramme Aim$
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #(
FCL
FCL
Im6a,t assessment is a 6ro,ess /.i,. enables a better
understanding o* t.e im6a,t o* t.e 6rogrammes and 6roje,ts
im6lementation on a /ide 4ariety o* stake.olders
O23ecti*e$
0o ensures better kno/ledge o* t.e a,,essibility o* a
6rogramme or a 6roje,t out,ome by stake.olders
0o enable 6arti,i6ants to understand 6ro,esses and systems
needed *or im6a,t assessment-
Learnin) O6tcome$
Con,e6t o* Im6a,t Assessment
:.y do /e need to im6a,t assess Proje,t and Programmes
Pro,ess and Systems *or 6roje,t im6a,t assessment
:.at 7i3eren,e does Im6a,t Assessment .a4e on
Programme and Proje,tA Stake.olders
Im6a,t Assessment A 8anaging risk in Programme and
Proje,t management
Mo06(e C+
7ealing /it. ser4i,e 6ro4ider-
Pro)ramme Aim$
0o em6.asise E7ecti*e Ser*ice !e(i*er.
Can be deCned as t.e a,t or 6ro,ess su66lying o* users /it.
ser4i,es needed or demanded, mostly by go4ernment
institutions, 6ri4ate organizations, nonA6roCt organizations or
indi4iduals- A c6$tomer or a c(ient is t.e dire,t re,i6ient o*
a ser4i,e t.roug. t.e im6ortan,e o* good ser4i,e deli4ery to
stake .olders
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #'
FCL
FCL
0o e<6lain and e<amine t.e role o* ser4i,e o6erations
de6artment and .o/ sta3 ,an ,ontribute to its e3e,ti4eness-
O23ecti*e$
1<6lain t.e ,on,e6t o* Ser4i,e 7eli4ery
5utline t.e im6ortan,e o* Ser4i,e 7eli4ery
Identi*y t.e ,auses o* 6oor Ser4i,e 7eli4ery in t.e Publi,
Ser4i,e
7is,uss ser4i,e o6eration de6artment as a res6onse to 6oor
Ser4i,e 7eli4ery in t.e Publi, Ser4i,e
Identi*y ga6s and ,.allenges in ser4i,e o6eration de6artment
7is,uss strategies to ,ommit to better Ser4i,e 7eli4ery in t.e
Publi, Ser4i,e-
Learnin) Content
7eCne t.e ,on,e6t o* Ser4i,e 7eli4ery
@nderstanding t.e di3eren,e bet/een a ,ustomer and a
,itizen
Features o* e3e,ti4e ser4i,e deli4ery
Im6ortan,e o* e3e,ti4e ser4i,e deli4ery
C.allenges o* e3e,ti4e ser4i,e deli4ery in t.e 6ubli, se,tor
9o/ to im6ro4e ser4i,e deli4ery in t.e 6ubli, se,tor

ConFi,t is ine4itable but 4iolen,e is o6tional L 8a< Lu,ade-
Pro)ramme Aim$ an0 O23ecti*e$
A,Duaint 6arti,i6ants /it. ,on,e6ts and t.eories o* ,onFi,t
management-
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page #9
CONFLICT
MANAEMENT
CONFLICT
MANAEMENT
FCL
FCL
Pro4ide 6arti,i6ants /it. an a66raisal o* t.e ,ontent and
,onte<t o* ,onFi,t management-
Introdu,e 6arti,i6ants to t.e ,uttingAedge tools *or ,onFi,t
management-
Learnin) Content
7eCne t.e ,on,e6t o* ConFi,t 8anagement
Classi*ying t.e di3eren,e bet/een 6ositi4e and negati4e
,onFi,t
Im6ortan,e o* e3e,ti4e ConFi,t =esolution
13e,ti4e Communi,ation s.ould be t.e goal o* any
,ommuni,ation attem6t- And t.is o,,urs /.en t.e intended
message o* t.e sender and t.e inter6reted meaning o* t.e
re,ei4er are one and t.e same-
Pro)ramme Aim$
1n.an,e t.e ,ommuni,ation skills o* 6arti,i6ants
Introdu,e 6arti,i6ants to ,utting edge skills in ,ommuni,ation
O23ecti*e$
Pro4ide a 6lat*orm *or 6arti,i6ants to gain ne/ insig.ts in
,ommuni,ation-
Introdu,e 6arti,i6ants to di3erent skill sets in Communi,ation-
0ea,. 6arti,i6ants .o/ to im6ro4e in t.eir Communi,ation
skills-
Learnin) Content
7eCne t.e ,on,e6t 13e,ti4e Communi,ation
Identi*y t.e ?ey 1lements in t.e Communi,ation Pro,essB
Identi*y t.e Gariety o* Communi,ation C.annels, t.eir
A66li,ation, and LimitationsB
7is,uss Barriers to 13e,ti4e Communi,ationB
:ays o* o4er,oming Barriers and Im6ro4ing Communi,ation-
Identi*y t.e art o* good listeningIrules
9o/ to im6ro4e Communi,ation 13e,ti4eness in t.e
o2,eIbeneCts
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page )%
COMMUNICATION
SKILLS
COMMUNICATION
SKILLS
FCL
FCL

Mob Creation Programs are 6rograms or 6roje,ts undertaken by
a go4ernment o* a nation to assist unem6loyed members o* t.e
6o6ulation in se,uring em6loyment- 0.ey may eit.er
,on,entrate on ma,roe,onomi, 6oli,y in order to in,rease t.e
su66ly o* jobs, or ,reate more e2,ient means to 6air
em6loyment seekers /it. t.eir 6ros6e,ti4e em6loyers-
Aim$+
0.is session aims toE
Pro4ide a 6lat*orm *or t.e s.aring o* ,uttingAedge tools *or
dealing /it. t.e ,.allenges o* job ,reation and
sustainability
S.are kno/ledge on .o/ to de4elo6 6oli,ies and 6ra,ti,e
o* job ,reation
@nderstand t.e 6rin,i6les and ,on,e6ts o* job ,entres in
e3e,ti4e job ,reation management
Identi*y and re4ie/ international best 6ra,ti,es in t.e area
o* job ,reation
Fa,ilitate an understanding o* .o/ en.an,ed /ork 6la,e
6rodu,ti4ity 6romotes job ,reation
A,Duaint 6arti,i6ants /it. an understanding o* .o/
em6loyment and job ,reation im6a,t on go4ernmentHs
de4elo6ment agenda
O23ecti*e$+
7eCne and understand t.e ,on,e6ts o* em6loyment
,reation and sustainability
@nderstand t.e relations.i6 bet/een job ,reation 6oli,ies
and 6ra,ti,e
9a4e an understanding o* international best 6ra,ti,e o*
em6loyment trends and job ,reation
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page )1
1OB AN! EMPLOYMENT
CREATION
1OB AN! EMPLOYMENT
CREATION
FCL
FCL
Pro4ide a 6lat*orm *or t.e a66re,iation o* skills training *or
6o4erty redu,tion
Learnin) Content
Skills a,Duisition strategies
>ational em6loyment 6oli,ies
Mob ,reation strategies
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page )!
AREAS OF PREVIOUS
WORK
AREAS OF PREVIOUS
WORK
REATER MANCHESTER POLICE9
MANCHESTER9 UK
Proje,t team *or 8an,.ester
Community initiati4e and /orked on
initiation o* .olding en4ironment to
address gang 4iolen,e in t.e bla,k
,ommunity-
REATER MANCHESTER POLICE9
MANCHESTER9 UK
Proje,t team *or 8an,.ester
Community initiati4e and /orked on
initiation o* .olding en4ironment to
address gang 4iolen,e in t.e bla,k
,ommunity-
MANCHESTER PROBATION
SERVICE9 UK
Set u6 6rogrammes to su66ort
,ommunity 6oli,ing *or e3e,ti4e
,ommunity based ser4i,e deli4ery-
MANCHESTER PROBATION
SERVICE9 UK
Set u6 6rogrammes to su66ort
,ommunity 6oli,ing *or e3e,ti4e
,ommunity based ser4i,e deli4ery-
FCL
FCL
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page )"
HER MA1ESTY PRISON9 UNITE!
KIN!OM
Proje,t team *or t.e re4ie/ o*
7isaster =es6onse Command Centres
in t.e Prisons *or dealing /it. Prison
=iots and >atural 7isasters
,.allenges-
HER MA1ESTY PRISON9 UNITE!
KIN!OM
Proje,t team *or t.e re4ie/ o*
7isaster =es6onse Command Centres
in t.e Prisons *or dealing /it. Prison
=iots and >atural 7isasters
,.allenges-
HER MA1ESTY PRISON9
WARRINTON9 CHESHIRE9 UK
=e4ie/ and 7esigned Publi,
Prote,tion =isk 8anagement 0ools-
HER MA1ESTY PRISON9
WARRINTON9 CHESHIRE9 UK
=e4ie/ and 7esigned Publi,
Prote,tion =isk 8anagement 0ools-
NIERIA FE!ERAL CIVIL SERVICE9
PUBLIC SECTOR CAPACITY
BUIL!IN PRORAMME9 FCT9
NIERIA
7esigned and 7eli4ered C.ange
8anagement, Leaders.i6 and
Per*orman,e 8anagement
Programmes *or Ci4il Ser4ants-
NIERIA FE!ERAL CIVIL SERVICE9
PUBLIC SECTOR CAPACITY
BUIL!IN PRORAMME9 FCT9
NIERIA
7esigned and 7eli4ered C.ange
8anagement, Leaders.i6 and
Per*orman,e 8anagement
Programmes *or Ci4il Ser4ants-
FE!ERAL MINISTRY OF
WATER RESOURCES9 FCT9
NIERIA
7esigned and 7eli4ered C.ange
8anagement, Leaders.i6 and
Per*orman,e 8anagement
Programmes *or Ci4il Ser4ants-
FE!ERAL MINISTRY OF
WATER RESOURCES9 FCT9
NIERIA
7esigned and 7eli4ered C.ange
8anagement, Leaders.i6 and
Per*orman,e 8anagement
Programmes *or Ci4il Ser4ants-
FE!ERAL CAPITAL
TERRITORY
A!MINISTRATION9 FCTA
NIERIA
7esign and 7eli4ery o* ,ustomised
Programme *or enabling Sustainable
de4elo6ment in a 8odern City
t.roug. Leaders.i6 C.ange
8anagement, Se,urity, 14iden,e
Colle,tion and Collation /orks.o6s
in,luding 7isaster 8anagement-
FE!ERAL CAPITAL
TERRITORY
A!MINISTRATION9 FCTA
NIERIA
7esign and 7eli4ery o* ,ustomised
Programme *or enabling Sustainable
de4elo6ment in a 8odern City
t.roug. Leaders.i6 C.ange
8anagement, Se,urity, 14iden,e
Colle,tion and Collation /orks.o6s
in,luding 7isaster 8anagement-
FoI ACT SENSITI@ATION
BRIEFIN
7esigned and 7eli4ered Sensitisation
BrieCng *or t.e Federal Ci4il Ser4i,e
Permanent Se,retaries as a,,ounting
o2,ers in t.e 87As on t.eir roles
and res6onsibilities /it. regards to
t.e im6lementation o* t.e FoI A,t
FoI ACT SENSITI@ATION
BRIEFIN
7esigned and 7eli4ered Sensitisation
BrieCng *or t.e Federal Ci4il Ser4i,e
Permanent Se,retaries as a,,ounting
o2,ers in t.e 87As on t.eir roles
and res6onsibilities /it. regards to
t.e im6lementation o* t.e FoI A,t
FCL
FCL
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page )#
FE!ERAL MINISTRY OF POLICE
AFFAIRS AN! THE NIERIAN
POLICE FORCE
7esign and 7eli4ery o* ,ustomised
Programme *o,using on Leaders.i6,
C.ange 8anagement, Se,urity,
14iden,e Colle,tion and Collation
/orks.o6 in,luding ConFi,t and
7isaster 8anagement
FE!ERAL MINISTRY OF POLICE
AFFAIRS AN! THE NIERIAN
POLICE FORCE
7esign and 7eli4ery o* ,ustomised
Programme *o,using on Leaders.i6,
C.ange 8anagement, Se,urity,
14iden,e Colle,tion and Collation
/orks.o6 in,luding ConFi,t and
7isaster 8anagement
ECOLOICAL FUN! OFFICE
=EFO>
7esigned and 7e4elo6ed a Strategi,
:ork Plan *or organisational
e2,ien,y and e3e,ti4eness-
ECOLOICAL FUN! OFFICE
=EFO>
7esigned and 7e4elo6ed a Strategi,
:ork Plan *or organisational
e2,ien,y and e3e,ti4eness-
NIERIA POLICE FORCE
13e,ti4e Leaders.i6 in Publi,
Prote,tion
=isk Assessment and =isk
8anagement
NIERIA POLICE FORCE
13e,ti4e Leaders.i6 in Publi,
Prote,tion
=isk Assessment and =isk
8anagement
FE!ERAL CAPITAL
TERRITORY ABU1A
7esigned and de4elo6ed
Programme Initiation 7o,ument
*or 8andatory 6rogramme
FE!ERAL CAPITAL
TERRITORY ABU1A
7esigned and de4elo6ed
Programme Initiation 7o,ument
*or 8andatory 6rogramme
BUREAU FOR PUBLIC
SERVICE REFORMS
Ca6a,ity Building 0raining
Programme *or Publi, Ser4i,e on
t.e >ational Strategy *or Publi,
Se,tor =e*orm $>SPS=&
BUREAU FOR PUBLIC
SERVICE REFORMS
Ca6a,ity Building 0raining
Programme *or Publi, Ser4i,e on
t.e >ational Strategy *or Publi,
Se,tor =e*orm $>SPS=&
MILLENNIUM !EVELOPMENT
OALS
7e4elo6ment and
Im6lementation o*
Communi,ations Strategy
MILLENNIUM !EVELOPMENT
OALS
7e4elo6ment and
Im6lementation o*
Communi,ations Strategy
FCL
FCL
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page ))
MILLENNIUM
!EVELOPMENT OALS
ME!IA ACTIVITY
7esign and Produ,tion o* InA
.ouse 8ont.ly 8agazine
MILLENNIUM
!EVELOPMENT OALS
ME!IA ACTIVITY
7esign and Produ,tion o* InA
.ouse 8ont.ly 8agazine
OFFICE OF THE HEA! OF
CIVIL SERVICE OF THE
FE!ERATION
Ca6a,ity Building and
Institutional Strengt.ening
Consultant *or t.e 52,e o* t.e
9ead o* Ci4il ser4i,e o* t.e
Federation $!%%9 L 0o 7ate&
OFFICE OF THE HEA! OF
CIVIL SERVICE OF THE
FE!ERATION
Ca6a,ity Building and
Institutional Strengt.ening
Consultant *or t.e 52,e o* t.e
9ead o* Ci4il ser4i,e o* t.e
Federation $!%%9 L 0o 7ate&
FE!ERAL MINISTRY OF
TRA!E AN! INVESTMENT
=etreat Programme on
8anaging C.ange *or
In,reased Produ,ti4ity
FE!ERAL MINISTRY OF
TRA!E AN! INVESTMENT
=etreat Programme on
8anaging C.ange *or
In,reased Produ,ti4ity
FE!ERAL MINISTRY OF
WORKS
Indu,tion 0raining Programme
*or >e/ly =e,ruited 1ngineersI
0e,.ni,al 52,ers
FE!ERAL MINISTRY OF
WORKS
Indu,tion 0raining Programme
*or >e/ly =e,ruited 1ngineersI
0e,.ni,al 52,ers
SATELLITE TOWN
!EVELOPMENT AENCY
=ST!A>
=e6ositioning o* Satellite 0o/n
7e4elo6ment Agen,y $S07A& *or
13e,ti4e Ser4i,e 7eli4ery
SATELLITE TOWN
!EVELOPMENT AENCY
=ST!A>
=e6ositioning o* Satellite 0o/n
7e4elo6ment Agen,y $S07A& *or
13e,ti4e Ser4i,e 7eli4ery
NIERIAN E8PORT ' IMPORT
BANKS =NE8IM>
0raining Programme on
Strategi, Per*orman,e
8anagementE Putting t.e
Balan,ed S,ore Card to :ork
NIERIAN E8PORT ' IMPORT
BANKS =NE8IM>
0raining Programme on
Strategi, Per*orman,e
8anagementE Putting t.e
Balan,ed S,ore Card to :ork
FCL
FCL
F=A>71? I>01=>A0I5>AL C5>S@L0I>G L07 Page )J