Topic : Customer Satisfaction in service of Setco Automative Ltd in Anand City

Objective of the study

1. To study the satisfaction level of customer with respect to after sales services.
2. To study the source of information of companys product.
3. To study the factors responsible for selling companys product.
QUESTIONNAIRE
I, Nirali Bamaniya D. a management student Anand Institute of
Management Anand conducting study on Customer Satisfaction in service of
Setco Automative Ltd in Anand City . This exercise is part of research work
towards fulfilling the requirement of the management course. It would be glade if
you could spare your valuable time to answer few questions. I assure you that the
views conveyed by you will be use academic purpose only and secrecy would be
maintained.
I thank you in advance for your co-ordination.

(GENERAL INFORMATION)
Name :

Gender:
Male
Female

Age:
20-30 years
31-40 years
41-50 years
Above 50 years

Education Qualification:
10 th

12 th
Graduate
Post graduate

1. Have you ever listen about setco company?

Yes No

2. From where you listen about setco company?

Newspaper Television
Magazines Other

3. Would you Know which type of product company makes?

Yes NO

4. Do you have commercial vehicle ues this type of product?

Yes No

5. Have you ever use the product of setco company?

Yes No

6. Are you satisfy with the service of this company?

Highly satisfied Satisfied Neutral


Dissatisfy Highly dissatisfy

7. What type of satisfaction you get with this product?

Better quality price

Service Warranty/guarantee
Above all
8. Are they giving free services ?

Yes No

9. In howmany time period they are giving services?

Monthly Quartelly

1 year Any time

10. Have you ever unsatisfied with the service of the company?

Yes No

11. Are they making innovative product ?

Yes No

12. Are they having a delivery option?

Yes No

13. Which type of delivery option they provide?

Home delivery Online

Batch Other

14. Would you like to use techonology in cluth of 4 wheers vechicle.

Stongly Agree Agree

Naturals Disagree

Strongly disagree

15. Which rangedo you prefer to product?

4000 5000

6000 More than 6000