British Council 2012

Joo Gonalves

167 Ford Road, Dagenham,
Essex, RM10 9JT


020 8592 5462; 07564 489 782; goncalves_j@gmail.com


Profile

A committed retail professional; experienced in leading teams and
customer service. Excellent timekeeping and organisational skills.


Skills

Management Skills
Excellent English and Maths skills
Fluent in Portuguese and Spanish
Excellent IT Skills (Word, Excel, PowerPoint, Publisher)
Full Driving License and own transport


Education

2008 - 2009 Barking & Dagenham College
BTEC Level 2 Diploma in Business - Distinction
Studied different modules including Customer Relations
Achieved a distinction grade
Developed understanding of business and retail sector
Improved my English skills
Passed Level 2 Functional Skills Mathematics

2006 - 2007 Barking & Dagenham College
Level 2 ESOL Certificate
Developed English and IT Skills
Improved speaking, listening, reading and writing skills

2005 - 2006 Instituto Medio Comercial de Luanda, Angola
Business Diploma (A-Level equivalent)
Developed knowledge of retail sector
Studied importance of customer service
Worked on group projects

Experience


Supervisor - WHSmiths, Romford
August 2010 Present
Successfully lead checkout team to meet customer satisfaction targets
Successfully met all sales targets
Responsible for organising checkout rota
Responsible for customer service at checkouts
Trained new members of staff



British Council 2012


Shop Assistant - WHSmiths, Romford
June 2009 July 2010
Provided information to customers about products
Accurately processed payments, handling large amounts of cash.
Successfully worked as part of a team with colleagues
Maintained presentation of sales area
Promoted to supervisor


Shop Assistant Asda, Dagenham
September 2006 June 2009
Ensured that shelves were fully stocked
Provided information to customers about products
Carried out stock takes
Made sure store was clean and tidy



Shop Assistant Informtica Luanda, Angola
May 2005 June 2006
Sold IT products to Customers
Provided information to customers
Demonstrated new products


Interests

Volunteer Igreja Man, Dagenham
Run youth groups for local church
Organise fundraising events





Sports
Keen football player
Play regularly in local league



References

Available on Request