Management

(British College of Applied Studies) Page 1

Acknowledgement
First of all, I would like to thank almighty God. Then I would like to thank Mr. Nuwan Hettiyarachchi
(Lecturer of management). He was instructing me in a friendly manner to achieve the target while
fulfilling our knowledge. Her dedication and continuous assistance have led the author to strive for better
achievement in this Assignment. This is one of the important subject for a Quantity surveyor. Im
very happy that I gained more knowledge in this subject. Truly, it gave me a clear understanding too.
I. And also I would like to thank my lecturers of English Mrs.NIZA who trained me to do the
assignment without grammatical errors and to write introduction and conclusion.
Finally, I must thank to my parents, friends & all lectures of British College of Applied Studies.
They are always encouraging and supporting me to reach my goal.
















Management

(British College of Applied Studies) Page 2



Contents


Task No Page No
INTRODUCTIN .03
TASK -01 04-07
TASK -02 08
TASK -03 09-11
TASK -04 .12
TASK -05 13- 14
TASK -06 15-16
TASK -07 17
TASK -08 ..18
TASK -09 ..19
TASK -10 .20-21
REFERENCE 22
CONCULUSION .23









Management

(British College of Applied Studies) Page 3


Introduction
This is the assignment was given by our lecture Mr. Nuwan Hettiyarachchi who is our
assessor of Management subject, for the Second semester in BTEC HND in quantity surveying &
construction economics.
Management is very important for individual and originations. Management ensures
organizational objectives and goals are set in a manner so as to incorporate every employees
objectives with a view to creating a sense of belonging that results in fulfilling social obligations on
the part of managers in discharging their duties, and harmonizing various conflicting parties
interests.
Therefore, we can say that good management includes both being effective and efficient. Being
effective means doing the appropriate task i.e., fitting the square pegs in square holes and round pegs
in round holes, Being efficient means doing the task correctly, at least possible cost with minimum
wastage of resources



















Management

(British College of Applied Studies) Page 4



TASK- 01

TASK-1.1
Explain the principles and processes of management. You may cite relevant examples.

Principles of Management

1. Goal: - The purpose that an organization tries to achieve. Goals are the fundamental elements of
organization. Goal is very important to a company. Without a goal no organization would have a
reason to exist.( even if we take a single caf shop that also have some goal).
E.g.:- goals of Sisk company are
Our goal is to prepare our workers to work more effectively in an increasing and changing
modern world and multicultural business environment.
We like to provide our services to all country
goal of enhancing our platform and broadening our offering
We must demonstrate integrity and honesty. We must win our clients trust, and their
satisfaction.

2. Organization: - Two or more people who work together in a structured way to achieve a specific
goal or set of goals.
E.g.:-
In the Sisk there are so many verity people(different different knowledge) working to
achieve set of goals. We can see that from the part organizational chart of the Sisk
company.

3. Management: - There are so many definitions for management. Among those definitions we can
find the real definition for management. Some are given below
The process of planning, leading, organizing and controlling the effort of organization
members and of using all other organizational resources to achieve stated organizational
goals. (Common definition for management)
Management is a multi-purpose organ that manages business and manages managers and
manages workers and work (at principal of management book by Peter Drucker )
Management

(British College of Applied Studies) Page 5

TO mange is to forecast an to plan, to organize, to command, to coordinate and to control.
(Henri Fayol who defined at his book industrial and general administration).
Management is the art of getting things done through and with people in formally organized
group (At the management theory jungle by Harold Koontz)
the art of getting things done through people - (Mary Paker Follett)
4. Managerial vs. Organizational Performance.-
Managerial performance: the measure of how efficient & effective a manger is. How well he
or she determines & achieve appropriate objectives.
The standards of our build quality and the strength of our project management skills are
hallmarks of the Sisk name and have contributed to our enviable position within this
competitive sector.
Organizational performance: the measure of how efficient & effective an organization is.
How well it achieves appropriate objectives.
John Sisk & Son, the Groups core contracting business, now has presence in Ireland,
UK, Poland and the Middle East. In Ireland we are the acknowledged No. 1 contractor
with capabilities across all construction sectors.
5. Efficiency vs Effectiveness:-
Efficiency : The ability to minimize the use of resource in achieving organizational
objectives.' doing things right '
According to that theory they have done such like,
They were minimize around 50% the total power energy by installed ground source
heat pump
From the demolish material they used 70% aggregate,. Due to an efficient onsite waste
management system, a recycling rate of 85% was achieved.
Therefore they won 2011 GREEN APPLE AWARD
Effectiveness: The ability to determine appropriate objectives. Doing the right things '.
They built many of Irelands roads, bridges, power stations, airports and
Harbors landmark projects
CEO opening addresses that we had to take a number of very difficult decisions to
position the Group for future success. Each of our businesses has refined and
strengthened the core processes to be more efficient, deliver an even higher level of
service for our customers and to improve safety and quality.
Management

(British College of Applied Studies) Page 6


Process of Management
Process is a continuous, ongoing systemic way of doing things. Management As a process to
emphasize that all managers, regardless their particular aptitudes or skills, engage in certain
interrelated activities in order to achieve their desired goals.
Four functions of management process are:

The objectives of a particular organization getting success by these processes

Figure:-01management process

1. Planning :- planning is a basic management function involving formulation of one or more
detailed plan to achieve their goal . Plans give the organizations its objectives and set up the best
procedures for leading them
Eg:- when they did one work any one client cant found a foul from their work. That much the work
will be perfect and quality .
Zero philosophy .
An initial independent review of our business enabled us to identify issues and challenges we face; to
identify gaps in our activities; and to develop an action plan for achieving business and
sustainability goals, CEO says. The action plan focuses on improving our responsibility in the
workplace, marketplace, community and environment along the following principles:

management
process
planning
organizing
leading
controllng
Management

(British College of Applied Studies) Page 7



2. Organizing: - As the second step of the process of management, Organizing comes in
to play once the planning is placed. It is essential to get the terms and materials
organized in accordance the plan of the manager. Organizing is the process of arranging
and allocating work, authority, and resource among organizations, members so they can achieve
organizations goals.
In Sisk Company they are allocating and arranging theirs work in to divisions.
E.g. Finance, Investment Banking, securities, Services, legal, technology, Internal Audit,
technology, etc

3. Leading: - leading involves directing, influencing, and motivating employees to perform
essential tasks.
Directing At sisk, we bring together people, ideas and capital to bring about progress. We
expect everyone at the firm to be a contributor. No one can survive at sisk just an employee.
This is why we make an unusual effort to identify and recruit people who, in addition to their
intellect, share our commitment to leadership in business and to the communities where we
work and live.


4. Controlling: - Organizations are using control procedures to ensure they are making satisfactory
progress toward their goals and using their resources efficiently.

John Sisk & Son has successfully integrated modular bedrooms to complete a 198 bedroom hotel in
Glasgow city centre for innovative hotel company citizens first UK location.
Modular construction methods delivered many benefits over traditional building methods, including
lower project cost, earlier completion time and improved quality and environmental building
performance








Management

(British College of Applied Studies) Page 8
















TASK -02

Function of a Manager and Key
Managerial Skills and Managerial Roles
(Individual Presentation)
















Management

(British College of Applied Studies) Page 9

TASK-03
I dentify the appropriate organizational structure for a selected organization. (answer should not
exceed 2 pages)

The organization structure

Organizing
The managerial function of creating a structure of relationships among employees that will enable
them to carry out managements plans & meet overall objectives.

Organizational chart
The diagram showing the reporting relationships of functions, departments & individuals positions
within an organization.

Types of Organizational structure

Functional organizational Structure: - A form of departmentalization in which individuals
engaged in one functional activity, such as marketing, finance or HRM are grouped in to one
unit.

o The main advantage of a functionally-structured organization is that the workforce
will be divided into specialized groups and employees will have no difficulties in
understanding,
o A disadvantage of this system is that members works are limited to their position. It
leads to lack of communication.

Place Organizational structure:-
o Division of department in to different geographical location to control the sales and
marketing.
o Advantage of place organizational culture is this structures allows for flexibility and
quick response to environmental changes. It also enhances innovation and
differentiation strategies.
o A disadvantage is this structure results in duplication of resources because, for
example we need to have equipment, for each division. Obviously, it does not support
the exchange of knowledge between people working in the same profession because
parts of them are working in one division and the others are working in other
divisions

Product organizational structure: - The organization of a company into divisions that bring
together those involved with a certain type of product/ market.

Matrix Organizational Structure:- An organizational structure in which each employee
reports to both a functional managers & to a product or group managers.
According to John Sisk Construction company profile and provided details of the board members in
the company, it is possible to assume that the suitable organizational structure for the respective
Management

(British College of Applied Studies) Page 10

Group Chairman
George Sisk





CEO
Liam Nagle



General Manager

Seamus Hennigan






company is Matrix Organizational Structure in the sense Functional vs. Place, So that the company
organizational structure can be give in the order of below diagram.














North &west

Ireland

Eastern



UK



Functions
Construction
Director

Joe McLoughlin







Civil

Brian
Keogh




Commercial
Director

Raveen
Moodley




Financial
Director

Paul Hickey




Managing
Director
Tom Costello






Construction
Director

Paul Hackett






Civil

Owen Sisk





Commercial
Director

John
Dennehy





Construction
Director

Frank Quirk






Finance
Director
Barry
Patterson




Managing
Director
Paul Wilson






Management

(British College of Applied Studies) Page 11


Justification as to why matrix organizational structure is more suitable for Sisk
Balancing power balancing of power involves allocating both project and functions budgets
and applying schedule pressures and others
Managing the decision context
It attempts to retain the benefits of both structures (functional organizational projecting
structure)
Coordinates resources in a way which applies them effectively to different project
Staff can retain membership on teams and their functional department colleagues




















Management

(British College of Applied Studies) Page 12












TASK -04

Identifying the Key Elements in
Developing an Appropriate Strategic
Plan for an Organization
(Class Room Activity - 01)










Management

(British College of Applied Studies) Page 13

Task 05
05.1) identify leadership qualities needed for a selected for a selected position in the above
organization. (Answer should not exceed 1.5 pages)

Leadership
The ability to influence, motivate and direct others in order to attain desired objectives.

John Sisk and Son has a proud record of leadership in the construction industry. For over 150 years
the name has been synonymous with high competence and high quality work. This journey of
excellence has depended upon the quality of our Project Teams and Project Leaders

Mr. George Sisk is the chairman of the board and chief executive officer. As a CEO He should
have some leadership qualities. Its known as core leadership skills.

Core Leadership skills
The bare-bones of basic leadership include a leader, a follower & a specific situation. Leadership
occurs only when someone influences others to act. Leadership skills are:

Empowerment: - It occurs when a leader shares influence & control with followers. In doing
so, the leaders involve team members in deciding how to achieve organizations goals.
Empowerment basic human needs for achievement, a sense of belonging & self-esteem.
Talent Management & Development
The leadership competence to create, stretch and develop a World Class Project Team that delivers
high performance and builds capability. Through appropriate; Coordination, Competence
Development & Engagement
www.sisk.co.uk

Intuition: - The ability to scan a situation, anticipate changes, take risks & built trust are all
facets of intuition. Good leaders have an intuitive feel for changes that will occur around
them. They move quickly in serving new customers, they find new competitive advantages &
they exploit company strengths.

Technical Capability
The technical excellence that has always been a hallmark of John Sisk & Son

Self-Understanding:- It is the ability to recognize ones strengths & compensate for ones
weaknesses. Corporations that have done a good job at developing leaders, put an emphasis
on creating challenging opportunities for young management employees.


Management

(British College of Applied Studies) Page 14




Vision: - It is the ability to imagine a different & better situation & ways to achieve it.

To be a diversified, internationally focused Group, We will achieve this by living our values,
respecting our family culture, delivering excellence and focusing our resources on activities that deliver
long term sustainable results



Value congruence: - It is the ability to understand organizations guiding principles & employees
values & reconcile the two. When top management was autocratic, & the employee wanted to make
decision as teams. Only after both union & management group jointly decided on an approach to turn
the company around was the company saved.

Commercial Performance
At Sisk Construction Company, The commercial capability of delivering quality whilst enhancing value
creation and they are committed to the recruitment, training and professional development of all of their
people to ensure that the SISK Group is a great place to work and their employees are inspired to be the best
they can be.
www.sisk.co.uk












Management

(British College of Applied Studies) Page 15

Task 6
06.1) Explain the ways of managing stress and time at the Sisk construction Co Ltd. (answer
should not exceed 2 pages)
Stress
The individual's emotional, physical & cognitive response to excessive demands Stress often creates
a nonspecific response.
This means that certain emotional responses occur automatically. That is, we don't consciously
control them.

Types of stress

Eustress: - is pleasant or constructive stress, such as the positive emotions one experiences
upon being congratulated for doing a good job, or creating a good agreement.

Distress: - Unpleasant, detrimental or disease-producing stress.


Stresses at SISK

More contracts within a short period
More work load due to popularity
Difficulties in communicating when there are several ongoing constructions
Load of the customers call
Employees turnover may be due to overtime work
Continuous work for a long period
No vacation if less time for construction that is to be completed on time
Stress Management at Sisk

Organizing Sports even such as Rugby matches for employees and also arranging annual volunteer
programs at Sisk to deduce the employees stress at work or during their long period of working time









Management

(British College of Applied Studies) Page 16



Time
Time is a part of the measuring system used to sequence events, to compare the durations
of events and the intervals between them, and to quantify rates of change such as
the motions of objects.

Eg :- As part of Centocor Biologics commitment to reducing their carbon footprint, installed a
woodchip biomass boiler with a rating of 2.1 MWth. Having already fully constructed the bio-
pharma facility John Sisk & Son were appointed to manage the design and construction of this new
energy project for the site. This option minimized management time and interface as the client was
dealing with familiar and trusted individuals who had delivered competently before.

Abbott Longford recently received an award from Abbott Corporate in recognition of their
achievement of Zero-Waste-To- Landfill and Zero-lost-time-due-to accidents- or-incidents during
their Building for Success (BFS) construction project.


Ways to manage Stress and time at the Sisk construction Co Ltd.

A good employer designs and manages works in a way that common risks and factors for stress and
prevents as much as possible problems.


Can manage stress by clear organizational structure:-
E.g.:- employees should be provided with clear information about the structure, purpose and
practice of the organization.
By setting goals: - Once you set goals for yourself, youll be very clear on what you
should spend your time doing.
By managing time: - Time management and organization links will help you keep
your stress level low, making the most of your valuable resources.
Satisfaction with job:-

Be clear on our responsibility: - it is important that an employees manager and
other key staff are aware of the relevant details of the job and make sure that demands
are appropriate.

Communication: - communication of work expectations should be comprehensible,
consistent with the job description and complete.


Management

(British College of Applied Studies) Page 17









TASK -07

Organizational Culture and Process of
Decision Making at Sisk
(P2.5, M1, M2, D2)












Management

(British College of Applied Studies) Page 18









TASK -08

Importance of Health and Safety for a
Selected Company
(Class Room Activity - 02)


(P3.1, M3, D3)











Management

(British College of Applied Studies) Page 19









TASK -09

Motivation of Individuals
(Group Presentation)

(P3.2, M3, D3)













Management

(British College of Applied Studies) Page 20

Task 10
10.1) discuss the importance of team work for successful completion of a construction project.
(Answer should not exceed 1.5 pages)
Group & Team

Group: Two or more individuals who come into personal & meaningful contract on a continuing basis.
E.g. Sisk is a group. Because in that company there are lot of people are working into personal &
meaningful contract on a continuing basis.

Team: A group organizationally empowered to participate in decision making, exercise influence over
how their objectives are met & often, establish many of those objectives.

E.g. :- team members of Sisk are
George Sisk - President and CEO, Seamus Hennigan General manager,
Colin OMalley Managing director like that.


Team Decision Making

There is considerable controversy over when team decision making is appropriate. Some individual think
that its waste of time & should only be used when the politics of the situation demand it. Others believe
that team decision making is often superior to individual decision making & should be used whenever
possible.


Advantages of Team Decision making

Greater Knowledge: Team knowledge should be & usually are greater than those of any one
member. If the teams members have various skills & sources of information about task, each might
be able to fill gaps in knowledge of others.

A diversity of approaches: Individuals tend to develop tunnel vision, regarding only their part of
problem as importance. When individuals on a team share problem stimulate the search for a variety
of approaches.

Increase acceptance: People who are given a chance to influence a team decisions may be more
committed to the decision & accept more responsibility for making it work than someone who is just
told what to do.

Better Understanding: Someone who solves a problem along usually has the traditional task
persuading others to implement the solution. As result, further problems are often caused by sub-
ordinates inadequate understanding of the problem.




Management

(British College of Applied Studies) Page 21

Disadvantages of Team Decision making

Blind conformity. - Team leader took the wrong decision without considering actual scenario. But
team members know that its a wrong decision. They hesitate to tell it to team leader. This scenario
known as blind conformity.

Domination by an individual.- Always Decision took by a particular person.

Goal displacement: - every member is working for their goal without thinking teams goal.

Wasting of time. Group members will devote more time on confirming their decision due to more
suggestions


The Sisk management team worked with a mix of Irish, English and German contractors to deliver the
project in a very harmonious working environment.
John Sisk & Son, member of the Sisk Group, is an international construction company who place a
strong emphasis on performance, quality, teamwork and a hand on management approach to
ensure client satisfaction
Teamwork lies on at the heart of our culture. We work together with our employees and customers,
professional teams and our supply chain to develop innovative and value adding solution for our
client
Relationships have been the key to our past success and will be more important than ever in the
future. Our team is committed to working closely with you to deliver total satisfaction on your project
www.sisk.co.uk










Management

(British College of Applied Studies) Page 22


Reference Sources:
www.wikipedia.com
www.sisk.co.uk
www.siskgroup.com
www.google.com
www.yahooanswer.com
www.wikihow.com
Sisk Group Magazine 02. December. 2011



















Management

(British College of Applied Studies) Page 23

CONCLUSION

I have learned and understood these following details clearly by some lecturing and visiting site and I
have got much knowledge and experience about this subject.
Principles and processes of management.
Functions of a manager, managerial skills and managerial roles require for an organization.
Organization structure and their responsibilities.
How to develop a strategic plan.
Leadership qualities needed for a leader.
What are the ways of managing and reducing the stress?
Organization culture and decision making process.
Importance of health and safety in construction site.
How to motivating individuals.
Important of team work.
After performed this assignment I am feeling I can become a good quantity surveyor.