Time Department Issue Details IT Remarks & Action Plan Date of Completion by IT

General Ledger
1) On printing options for any reports LOV is giving
complete global details instead of displaying the deteails
of that particular Office.
This suggestion was welcomed
and agreed to implement it
immediately.
2)Account Analysis Report : Whenever Debit or Credit
Invoices are generated from AR and posted to GL, no
description is appearing in this report. However,
description is available in the case of JV positng or
postings from AP.
Agreed to look into this and
resolve.
3) Bank Statement : In the present bank statement
description filed is blank. It is important to get details
like cheque number, payees name for payment voucher,
receivers name for RV etc. Reconciliatin is a marathon
task without these information.
Agreed to look into this and
resolve.
AR
1) Statement of Account : RV details such as
Cash/Cheque number/transfer need to be displayed.
Agreed to look into this and
resolve.
2) Statement of Account : There are so many customer
accounts with negligible balances of less than SR.50
which customer would not pay. Facility should be
available to write off such negligible balances upto a
limit to be fixed by Co. policy.
IT needs approval from VP -
Finance on the limit fixation and
also the authority to write of such
balances.
3) Statement of Account : Full name along with logo of
the Compnay need to be displayed on the statement
instead of "ACE Khobar".
Suggested to change the OU
name to display as "ACE
Insurance & Reinsurance Brokers
Ltd. - Al Khobar".
AP
Accounts
Facility to print AP manual invoices with the details
input in the description column - specimen attached.
Agreed to look into this and
implement.
PV
2.00 to 4.30 PM
1)Whenever the option for wire transfer is selected
Payment Voucher Number is not getting printed on PV.
Whereas for the option of cheque payment PV number
is displayed.
Aamir said this problem is a
unique issue happening for IB
Khobar and agreed to look into
and resolve soon.
2) To remove the default for selecting "SITE" and also
the unwanted fields from PV format. In most cases
"site" addresses are not correct at all.
Agreed to look into this and
implement.
3) For partial payment or installment payment of
Invoices: Once an option of either "transfer" or "wire
transfer" is selected this cannot be changed/modified
for subsequent payments. Need to remove this default
and keep it open for selecting any option subsequently.
Agreed that it is a valid point and
need to remove the
default/mandatory
4) Auto saving of invoice selection: In the case of Motor
individual premium payments to Insurers, processor
selects more than 100,200, 300 invoices for one
payment. Occasionally before completion of payment
process system gets disconnected. After re-login the
processor has to redo his job from beginning because
the entire work is lost and not get saved at all. Similar to
JV positng the facility to save the work at stages is a
must or the work needs to get auto saved.
Aamir agreed that this is valid
point and processor wastes lot of
working hours if this is continued.
Agreed to look into this and
implement asap.
Accounts
Accounts
Accounts
5) For each transfer of funds from bank there is a charge
levied by banks and sometimes there is exchange
difference also in the case of FC transfers. So the facility
should be there to include these chargges and exchange
differences in the same Payment Voucher.
Agreed to look into this and
implement.
AP STATEMENT
1) Insusrers Policy Numbers when input in Sieble system
should be displayed on U/W statement description field.
Understand this is being done
and sent for confirmation. Under Testing Stage
2) Our cheque numbers or transfer reference details
also need to be captured from PV and displayed in U/W
statement.
Agreed to look into this and
implement.
3) Description should also include the "Invoices" that are
settled so that subsequent reconciliation and allocation
will be easier.
Agreed to look into this and
implement.
AGING ANALYSIS
1) AP and AR aging analasys should be separated
Under Testing Stage
2) In Khobar IB and RB accounts are mixed and
appearing in one aging. Due to this GL balances are not
in agreement with aging balances.
3) "Premium not Due" amounts are not correctly
displayed.
Under Testing Stage
1) Plate # should be appeared on Credit
Note/Debit Number
1) Under process in
UAT
Tested in UAT by our claims
team not yet migrate to
production side
2) Description to be appeared debit note
and credit note.
2) Will do by IT
3) Claims Reference
3) Claims reference
include product name
4) Premium computation details should be
enabled.
4) Will do by IT
5) System bug Ticket already open for
Depreciation
5) Very old issue
sent by Mr. Osama in
the excel sheet.
6) Reports Text message claim
settlement/report
6) Need to be
correct the last line.
1) Emails notification wrong to Roy
1) Email sent to IT
to correct
2) Open Ticket for Underwriter Share &
Decimal
2) Tickets open by
Ameer
3) Invoice amount in decimal.
3) Tickets open by
Ameer
4) Reverse endorsement cover note is not
generating please provide the cover note
number details.
4) Will provide by
Ameer or Hessa
1) While creating Renewal/Revised
Broking Slip Quotation also copying with all
endorsements.
1) IT wants to see
and user suggested
enable delete quote
button if the status
pending.
2) Cover note/Approval should not be
enabled unless if any share/premium is
different from Insurer and client premium.
2) Will do by IT
3) All accounts to be generated with
account holders
3) Agreed by IT &
users
4) Mohsin need separate approval button
for Aramco for the issuance of receipt.
4) Aramco account
IT should give receipt
approval authority to
Mohsin.
Accounts
12: 25PM to
1:10 PM
Underwriting
Aamir opined that this is a
functional point and Mujeeb is
taking care of them.
11: 15 AM to
11:40 AM
Claims
Department
11:40 AM to
12:25 PM
RI
Department
1:10 Pm to 1:120
PM
Medical
1) Medical Comparison should be in
different format.
1) Attached Siebel
format and manual
excel format.
HRMS
12: 25PM to
1:10 PM
Underwriting
1) developing notifying leave applicatio to enable all parties (1st report and 2nd report manager..HR..Accounts) also to include Back up notification and any special requestes.As
discussed with you before various different e-mails
date of Follow Up
1 by Ace Khobar
date of Follow Up
(2) by Ace Khobar
date of Follow Up
(3) by Ace Khobar
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1) developing notifying leave applicatio to enable all parties (1st report and 2nd report manager..HR..Accounts) also to include Back up notification and any special requestes.As
discussed with you before various different e-mails