pack to pilot the PEWS approach to establish a baseline for
a patient coming from an intensive care unit, an emergency
department or surgical services to a general care unit; Childrens will implement PEWS in all three areas. Once they establish a baseline, caregivers will assess the patient in four categories: behavior, cardiovascular status, respiratory status and interventions. It is important to score for frequent interventions that are used to maintain a patients stability (i.e., suctioning, repositioning, multiple IV attempts), because these interventions are all attempts at preventing deterioration and are indicators that the patient is beginning to decline. Patients receive a score from zero to three in each category. If a child scores a three in any category, its time to call a physician. Patients also have a cumulative score, ranging from zero to 11, 11 being the worst possible score, but its more important to watch the trending of the score using the baseline. An accompanying algorithm clearly indicates what clinical staff should do next, whether its notify the physician, Respiratory department or a Rapid Response Team, or transfer the patient to the ICU. To simplify assessment and tracking, Childrens has already added PEWS to Epic. Another benefit of the electronic tool is the ability to measure the acuity of patients by unit or department and bring resources to those staff and patients if the PEWS numbers are increasing on a floor. The Cardiac Step Down unit at Childrens at Egleston and 2 West at Childrens at Scottish Rite are piloting the program with plans to go-live Systemwide in November. If we can identify and prevent a patient from failing six to eight hours before it happens, it will transform pediatric care, said Christiane Levine, Senior Process Improvement Consultant. What we learned from studying PEWS is that children give us the same window of warning as adults, but we couldnt always put the signs together. We now have facts to support the gut feeling that something is wrong. SEPTEMBER/OCTOBER 15 Pediatric Early Warning Score Card Behavior Lethargic, confused, or Reduced pain response Cardiovascular Respiratory 3 Grey or CRT 5 or Tachycardia 30 above or Bradycardia for age Score * 2 1 0 5 below normal with retractions and/or 50% Fi02 Irritable or agitated and not consolable CRT 4 seconds or Tachycardia of 20 above normal parameters >20 above normal Using accessory muscles or 40%-49% Fi02 or 3 LPM Sleeping or Irritable and consolable Pale or CRT 3 seconds >10 above normal Using accessory muscles or 24-40% Fi02 or 2 LPM Any initiation of 02 Playing Appropriate for patient Pink, CRT 1-2 seconds WNL for age No retractions ** Parental concern should be an automatic call to the Rapid Response Team. TOTAL * Add 2 points for frequent interventions (suction, positioning, 02 changes) or multiple IV attempts. Score 7 Assmt. every 30 mins. Score 6 Assmt. every 1 hour. Score 5 Assmt. every 1-2 hours. Score 0-4 Assmt. every 4 hours.
David Freemantle - What Customers Like About You - Adding Emotional Value For Service Excellence and Competitive Advantage-Nicholas Brealey Publishing (1999)