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T o p i c
DDOS 5.4 FRU Procedures
S e l e c t i o n s
Data Domain model selection: DD670
ES30 Shelf Components: ES30 Hard Drive


Generated: 12/03/2014 05:06:48 p. m.
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Copyright

2010 2014 EMC Corporation. All rights reserved.

Publication Date: March, 2014
EMC believes the information in this publication is accurate as of its publication date. The information is subject to
change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS
PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
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Use, copying, and distribution of any EMC software described in this publication requires an applicable software
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section on EMC Powerlink.
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All other trademarks used herein are the property of their respective owners.
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Contents
FE Toolkit Inventory and Common Procedures for FRU Tasks ...................................... 3
Toolkit Inventory ............................................................................................................................................ 3
Laptop Computer and Software ............................................................................................................... 3
Tools, Cables, and Supplies .................................................................................................................... 3
Connecting to the System with a Terminal Emulator .................................................................................... 4
ES30 Disk Replacement ..................................................................................................... 4
Related Documentation ................................................................................................................................. 4
View Data Domain documents ................................................................................................................ 4
Tools and Supplies Needed .......................................................................................................................... 5
Preparing for Disk Replacement ................................................................................................................... 5
Disk Status Lights .................................................................................................................................... 5
Remove the front bezel .................................................................................................................... 6
Identify the failed disk ....................................................................................................................... 7
Unpack your new disk ...................................................................................................................... 7
Remove the failed disk ..................................................................................................................... 7
Install the new disk ........................................................................................................................... 8
Replace the front bezel .................................................................................................................... 9
Verify the operation of the new disk ................................................................................................. 9
Return the failed disk ..................................................................................................................... 10
DD 670 Safety Instructions .............................................................................................. 10
INSTALLATION CHECKLIST ............................................................................................ 10


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FE Toolkit Inventory and Common Procedures for FRU Tasks
This document describes the tools required to perform the tasks described in Data Domain FRU
documents. This document also explains how to connect to a Data Domain system and run DD OS
commands with a laptop computer and terminal emulator.
The audience for this document is a Field Engineer preparing to perform a FRU task for a Data Domain
system or storage shelf.
Toolkit Inventory
Laptop Computer and Software
Use a laptop computer as a terminal to log into the system and run DD OS commands. For help
connecting, see Connecting to the System with a Terminal Emulator.
The recommended terminal emulation program is SecureCRT, configured with a 5,000 line or larger
buffer. Any version of SecureCRT is suitable. If SecureCRT is not available, use PuTTY version 0.58 or
later. Windows Hyperterminal is not recommended.
Tools, Cables, and Supplies
FRU procedures for Data Domain systems and storage shelves may require the following tools and
supplies:
Null modem cable (DB-9 female to female), plus spare
USB-to-DB-9 serial (male connector) converter cable if the laptop does not have a serial port, plus
spare
Power adapter, C13 to NEMA 5-15 (if based in North America), or a power cord for your laptop power
adapter with a C13 plug, so that you can power your laptop from a rack PDU
Antistatic wrist strap and conductive foam pad
Screwdrivers:
Phillips #2 with a 12 inch or longer blade
Phillips #2 (standard-length blade)
Phillips #1
Flat head 3/16 inch
Flat head 1/4 inch
Torx T10
Flashlight
Needle nose pliers
Diagonal wire cutters (for cutting tie wraps)
2 GB USB flash memory drive
Tie wraps (4 inch and 8 inch)
(recommended) Roll of 5/8 inch Velcro cable tie material (3M Scotchmate SJ-3401 or similar)
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Connecting to the System with a Terminal Emulator
To connect to a Data Domain system and run DD OS commands:

1. [ ] Connect a serial cable between your laptop and the Data Domain system. If necessary, also use
a USB-to-DB-9 converter cable to connect the serial cable to your laptop.
2. [ ] Launch the terminal program on your laptop and configure the following communication settings:

Setting Value
BAUD Rate 9600
Data Bits 8
Stop Bits 1
Parity None
Flow Control None
Emulation VT-100

3. [ ] Enable logging of the session.
4. [ ] Log in to the system.
5. [ ] Default login information:
a. User: sysadmin
b. Password: [Unit Serial Number]-Do not change this password unless customer requests
ES30 Disk Replacement
IMPORTANT: Always check the Data Domain on-line support site for the latest version of this document
before replacing any part. Assume any printed copy version of this document is out-of-date.
This document provides instructions for replacing a disk in the ES30 shelf.
Related Documentation
The Documentation page at https://my.datadomain.com/documentation provides access to three
categories of documents that are related to use of Data Domain products:
End user documents, under Product Documentation.
Documents about how to integrate Data Domain systems with third party backup applications, under
Integration Documentation.
Matrices that show which components are compatible with each other, under Compatibility Matrices.
View Data Domain documents

1. [ ] Log into the support portal at: https://my.datadomain.com/documentation.
2. [ ] To view user documents, click Product Documentation and then perform the following steps:

a. Select the Data Domain model from the Platform list and click View.
b. On the row for the correct Data Domain operating system (DD OS) version, click View under
Documentation.
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c. Click the desired title.
3. [ ] To view integration-related documents, perform the following steps:

a. Click Integration Documentation.
b. Select the vendor from the Vendor menu.
c. Select the desired title from the list and click View.
4. [ ] To view compatibility matrices, perform the following steps.

a. Click Compatibility Matrices.
b. Select the desired title from Product menu and click View.
Tools and Supplies Needed
No tools are needed for this procedure, other than the bezel key and anti-static wristband that are
shipped with the replacement part.
Preparing for Disk Replacement
Before you begin the replacement procedure, make sure you have correctly identified the failed part, and
that a replacement disk module is available.
Note: You need to be able to access the Data Domain system to enter commands, either via a
console, ssh, or have Customer Support access the system for you.

CAUTION: All disk slots must be populated for proper cooling of the enclosure. Do not leave a
disk slot empty for more than one minute during service.
Only trained and qualified personnel should be allowed to install or replace this equipment.
Disk Status Lights
Table 1 shows the disk-related status lights visible from the front of the enclosure.
Table 1 Status Lights
Light Quantity Color Meaning
Disk Enclosure Power 1 Blue Power to enclosure is on.
Disk Enclosure Fault 1 Amber On when any fault
condition exists; if the
fault is not obvious from a
disk module light, look at
the back of the disk
enclosure.
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Host Link Active 1 Green No LED when the slot is
empty or has a filler
module. Also, off when
the disk is powered down
by command; for
example, the result of a
temperature fault.
Slow blink rate when the
SATA/
SAS drive is powered up
but not spinning; this is a
normal part of the spin-up
sequence, occurring
during the spin-up delays
of a slot.
On when the drive has
power but is not handing
any I/O activity (the ready
state).
Fast blink rate when the
drive is spinning and
handling I/O activity.
Disk Fault 1 per disk module Amber On when the disk module
is faulty, or as an
indication to replace the
drive.

Remove the front bezel
You must remove the disk enclosures front bezel to gain access to the disk modules.
The bezel is required for EMI compliance when the enclosure is powered up. Remove it only to replace or
add a disk module.

1. [ ] To remove the bezel, unlock it with the key and push the tabs at the release points until the two
latches open.
2. [ ] Pull the bezel off the cabinet and put it on a clean, static-free surface.
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Figure 1 Removing the Front Bezel
Identify the failed disk
The amber disk fault light is evident on the front of a failed ES30 disk after the disk enclosure front bezel
has been removed.

Figure 2 ES30 Disk Drives
Unpack your new disk
Retain the packaging so you can return the failed disk.
Remove the failed disk

1. [ ] Identify the failed disk by the amber fault LED on the drive carrier.
2. [ ] Attach an ESD wristband to your wrist and metal on the enclosure, following standard practice.
3. [ ] Do one of the following:

a. If the active light is on steadily, pull the latch, and slowly pull the disk about 1 in (3 cm) from its
slot. Wait 30 seconds for the disk to stop spinning. Then remove the disk and place it on a
padded, static-free surface.
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b. If the active light is off or blinking slower (as opposed to blinking faster or at a constant rate as
described in Table 1), you do not need to wait for the disk to stop spinning. Pull the latch and
slowly pull the module from its slot. Place it on a padded, static-free surface.
Note: Figure 3 Removing a Diskshows a more detailed image, but for drive insertion. (Reverse the
arrows when removing a disk.)

Figure 3 Removing a Disk
Install the new disk

1. [ ] With an ESD wristband attached to your wrist and metal on the enclosure, align the disk with the
guides in the slot.
2. [ ] Insert the new disk.

a. With the disk latch fully open, gently push the disk into the slot.
b. The disk latch will begin to rotate downward when its tabs meet the enclosure chassis.
c. Push the handle down to engage the latch. After the latch is engaged, push firmly on the bottom of
the disk to verify that the disk is properly seated.
The disk should fit smoothly, however if there is any difficulty with insertion or activating the
handle, remove and reinstall the drive.
The disks active light flashes (slow blink) to reflect the disks spin-up sequence.

CAUTION: On rare occasions, the drives can bind. In this case, gently remove the drive and
repeat the install sequence.
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Do not attempt to remove the disk bracket as the drive may fall out of the bracket and be
damaged.

Figure 4 Installing a New Disk
Replace the front bezel

1. [ ] Align the bezel with the disk enclosure.
2. [ ] Firmly push the bezel into place until it latches. The bezel is spring loaded and requires firm
pressure to install.
3. [ ] Secure the bezel by turning the key to the right in the lock.
4. [ ] Store the bezel key for future use.
Verify the operation of the new disk
1.
1. [ ] Rescan all of the disks by entering:
# disk rescan

This command does not generate any output. The amount of time it takes to complete depends on
how many disks are attached.
2. [ ] After the rescan completes, enter:
# disk show hardware

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The following partial example shows the basic format for disks that are present. If a disk is missing, the
enclosure and slot value in the first column is correct. No disks should be listed as absent.
Disk Manufacturer/Model Firmware Serial No. Capacity
(enc/disk)
---------- ----------------------- -------- -------------- ----------
1.1 XX31000524NS XX12 XWK0405P 931.51 GiB
1.2 XX31000524NS XX12 XWK040EQ 931.51 GiB
1.3 XX31000524NS XX12 XWK040JZ 931.51 GiB
1.4 XX31000524NS XX12 XWK040FE 931.51 GiB

Return the failed disk
Return the failed disk according to the instructions included with the replacement part.
DD 670 Safety Instructions

INSTALLATION CHECKLIST

CSI Install base records
CCA where applicable
Activity Assurance Form (AAF) mandatory for all install and upgrade activities
Pre-Site verification and customer confirmation
Onsite installation
o Installation of all associated hardware
o Installation of applicable code per EMC procedure
Connectivity
o Physical connectivity established two-way
o CSI connection records updated appropriately
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*** Customer Refusal is a valid connectivity record
Customer and TS handoffs