1. This study aims to differentiate levels of work-related stress experienced by employees in different departments at Manila Electric Company (Meralco), such as Operations, Human Resources, and Customer Service. This will serve as a basis for formulating recommendations to manage stress's impact on employee productivity.
2. The study utilizes a descriptive research method through surveys given to rank-and-file employees in the target departments at Meralco's head office and business centers. Statistical tests will analyze stress levels and how they may affect productivity.
3. Key findings and recommendations are expected to help Meralco and other companies better understand occupational stress and implement strategies to improve employee well-being and performance.
1. This study aims to differentiate levels of work-related stress experienced by employees in different departments at Manila Electric Company (Meralco), such as Operations, Human Resources, and Customer Service. This will serve as a basis for formulating recommendations to manage stress's impact on employee productivity.
2. The study utilizes a descriptive research method through surveys given to rank-and-file employees in the target departments at Meralco's head office and business centers. Statistical tests will analyze stress levels and how they may affect productivity.
3. Key findings and recommendations are expected to help Meralco and other companies better understand occupational stress and implement strategies to improve employee well-being and performance.
1. This study aims to differentiate levels of work-related stress experienced by employees in different departments at Manila Electric Company (Meralco), such as Operations, Human Resources, and Customer Service. This will serve as a basis for formulating recommendations to manage stress's impact on employee productivity.
2. The study utilizes a descriptive research method through surveys given to rank-and-file employees in the target departments at Meralco's head office and business centers. Statistical tests will analyze stress levels and how they may affect productivity.
3. Key findings and recommendations are expected to help Meralco and other companies better understand occupational stress and implement strategies to improve employee well-being and performance.
The Manila Electric Company, also known as Meralco, is the Philippines' largest distributor of electrical power. The word MER!C", is an acronym for Manila Electric Railroad nd !ight C"mpany, which was the company's original name from #$%& to #$#$. MER!C" is the Metro Manila's only electric power distributor and holds the power distribution franchise for some '' cities and ($ municipalities, including the whole of Metro Manila and Mega Manila region. Mission is to pro)ide our customers the best )alue in energy, products and ser)ices. Vision is to be a world*class company and the ser)ice pro)ider of choice. Corporate values Customer service Passion in knowing and understanding customers and responding to their needs, with the ob+ecti)e of ensuring total customer satisfaction and loyalty because they belie)e that customers are their reason for being. Performance creating and enhancing )alue for all their stakeholders ,customers, employees, in)estors and the communities they ser)e-. Proacti)ely seeking and implementing opportunities that dri)e and sustain higher le)els of organi.ational performance and growth, cost* effecti)eness and efficient deli)ery of ser)ices. "rgani.ational agility, a sense of urgency and creati)ity are key to achie)ing these. Accountability/Empowerment accepting responsibility, assuming ownership and taking full accountability for all their actions whether decisions or beha)iors in the deli)ery of ser)ices and management of resources, in our public and pri)ate spheres in whate)er le)el we are in the organi.ation. nte!rity/"ransparency /aithfully and fully li)ing up to all responsibilities and obligations as employees of a power and energy company0 beha)ing at all times in accordance with ethical and corporate go)ernance standards. "eamwor#/Colle!iality 1armonious collaboration, synergy and moti)ation among their people at all le)els and across all acti)ities0 mo)ing with a greater sense of purpose and sharing responsibility for the Company2s success towards 3"ne Meralco4. Malasa#it gi)ing total dedication and commitment to Meralco as e5emplified by performing their )ery best n e)ery endea)or0 with great concern for the Company, its resources and its stakeholders 6 customers, employees, in)estors and the communities they ser)e. Ma#abayan Commitment to making a positi)e impact in the li)es of the /ilipino people by doing their share in the interest of nation*builting and undertaking high*impact initiati)es that support and contribute to the economic and social de)elopment of the Country. 1.1 $b%ectives of the study The purpose of this study is to differentiate the le)el of work related stress in different departments in Manila Electric Company ,Meralco- such as "perations, 1uman resource and Customer ser)ice as a basis in formulating recommendations to manage its impact on the producti)ity of its employees. Si!nificance of Study This section will pro)ide brief description on the )arious significances of the study. To students. The study will enable the students to reali.e the realities of the work en)ironment and to help them choose the kind of career that they will enter when they graduated. To business practitioners. The study will be a reference to managers of firms, businesses and corporations in future decision making and in the formulation of their policies and strategies that would be implemented which is appropriate in stress management programs. To employees. , may learn to identify ways that stress affects their work performance and may enable them to make necessary action to cope with stress. To future researchers. The study will ser)e as the basis for future researchers as their guide. The study can also open new de)elopments in the related field7area. Moreo)er, this study would be a basis not only for Meralco but other businesses in other industries with regard to their management in deciding whether to consider corporate restructuring as part of their strategies for the future and as reference for future decision*making. 1.& Ma%or 'ypotheses 8ull 1ypothesis9 :tress at work has no impact in the producti)ity of the employees of Manila electric Company. lternati)e 1ypothesis9 :tress at work has an impact in the producti)ity of the employees of Manila electric Company. Scope and (imitations This study focuses on the work related stress of employees in three departments of Manila Electric Company such as0 1uman Resource, "perations and Customer :er)ice. The study will be conducted on Manila Electic Company 1ead "ffice in "rtigas, Pasig City, Pasig :ector in :an ;oa<uin, Pasig City, Pasig =usiness Center in :agad, Pasig City with its employees ,rank and file-. The study is also limited in terms of collecting information which are confidential in nature and is for the best interest of Manila Electric Company. 1.) Methodolo!y This study utili.ed the descripti)e research method employing the sur)ey techni<ue using the adapted <uestionnaire made by The merican >nstitute of :tress to e)aluate the le)el of stress of the employees of Meralco in different departments such as0 1uman Resource, "perations and Customer :er)ice. The adapted <uestionnaire was gi)en to the rank and file employees under study. total of ?% respondents participated in the sur)ey. Mean, standard de)iation, coefficient of )ariation, independent2s .*test and analysis of )ariance ,8"@- was the statistical measures used in the study. 1.* Ma%or +indin!s 1., Conclusion 1.- .ecommendations &. ntroduction of the Study '.# =ackground of the study :tress is defined as a particular relationship between the person and the en)ironment that is appraised by the person as ta5ing or e5ceeding his or her resources and endangering his or her well*being. :tress can manifest itself in the form of an incredibly wide range of negati)e feelings and lead to an e)en wider range of outcomes. n alternati)e approach can also be discerned suggesting that stress can be a positi)e force and that stress can be utilised to impro)e performance. ,;ones A =right, '%%#-. Bork*related stress occurs when there is a mismatch between the demands of the +ob and the resources and capabilities of the indi)idual worker to meet those demands. ,=laug, Cenyon, A !ekhi '%%D-. >n Meralco, Employees in the 1uman Resource department are the one who2s responsible in Recruitment, Training and gi)ing set of benefits for its workers. "peration department2s personnel are the linemen, employees who are checking and repairing the sub stations, electric lines, transformers and posts. Customer ser)ice team are the front liners. They gi)e ser)ice to the consumers by helping them from the application of an electric line, in<uiries and complaints regarding their electricity bills and other matters.