Free Root Cause Analysis Awareness Seminar

Root Cause Analysis (RCA) is a logical process for analysing the cause-and-effect
relationships of an event or situation. It finds solutions to ensure that undesirable events do
not reoccur, and can also examine successful events to aid understanding of how the
relevant scenarios can be replicated.
It is increasingly recognised as key to professional discipline and high industry sector
standards, and its application is viewed as an indicator of best practice.
It is simple and scalable according to your organisations needs.
FAC brings you a free three-hour seminar on as part of our events and conferences
programme. Delivered by RCA experts Sologic, the seminar will introduce you to this
powerful tool, demonstrate its benefits and outline the processes involved.

Attending the course will enable you to:
Understand the role of RCA in Problem Management
Gain insights into the problem definition process
Discover the benefits of an effective RCA process
Analyse RCA using the visual method of charting
Explore how RCA analysis can generate targeted solutions
Find out about a simple method of reporting by using Sologic software


ROOT CAUSE ANALYSIS TRAINING


Root cause analysis (RCA) is one of many quality improvement approaches used to identify, understand
and resolve any root causes of problems or incidents. It is basically a problem solving technique.
RCA is a relatively new methodology that is continually evolving. Like most Quality Improvement
approaches it is not magic; there is no silver bullet. It is the application in a different way of a series of
well known, common sense techniques which used in a different combination can produce a systematic,
quantified and documented approach to the identification, understanding and resolution of underlying causes
of under achieved quality in organisations.
Below is a definition, which encapsulates the main points of this technique:

An objective, thorough and disciplined methodology employed to determine the most probable underlying
causes of problems and undesired events within an organisation with the aim of formulating and agreeing
corrective actions to at least mitigate if not eliminate those causes and so produce significant long term
performance improvement.

BUSINESS BENEFITS

To enable delegates to:
Understand and implement the Root Cause Analysis methodology"
Understand and practically employ the basic techniques associated with Root Cause Analysis (RCA)
Identify where RCA can be used for best effect
Coordinate and motivate the RCA team to provide real, tangible solutions to what appears to be intractable
quality problems.
Train others in the RCA methodology
Provide the opportunity to make real major financial saving through QM&T's pre and post course supported
assignment scheme.
Be QM&T validated and certificated Root Cause Analysis practitioner.
Reason for RCA:
A Part of policy and goals of the organisation
Providing long term improvement
A powerful vehicle for training people
Analysing for root cause is a mind-set, it takes more time at first but is a high return investment for
eliminating fire fighting
A regulatory requirement. For example healthcare providers, are obliged to comply with Private and
Voluntary Healthcare Regulations. Specifically Regulation 28 requires the notification of any serious events
(this can range from death of a patient to allegation of misconduct). Regualtion 28 will necessiates the
completion of a Root Cause Analysis investiagation.


WHO SHOULD ATTEND?
Quality managers, Quality Engineers, Software, Food & Drug, etc. professionals who wish to apply the RCA
model and methodology to problem solving together with obtaining a clear knowledge of RCA associated
techniques and its application to continuous quality improvement.
Organisations wishing to move away from fire fighting to a problem elimination approach.
Organisations wishing to comply with the requirements of Clinical Negligence Schemes (CNST) and Risk Pool
Schemes (RPST).


COURSE STRUCTURE
The RCA course is broken down into the natural RCA four-phase processes:
Phase I: Problem identification
Phase II: Problem description
Phase III: Cause analysis
Phase IV: Solution development
Together with presenting practice examples of RCA techniques and case studies
Morning
1. Phase I: Problem identification: Understanding the strategies for fact gathering will include looking at
customer complaints, interrogating the accounts including credit records, interviews, workshops etc. The
objective is to gather as much information as possible on problems or quality deficiencies. Selection is
carried out in the next phase.
2. Phase II: Problem description: The criteria for including problems in the analysis needs to be fully
understood. These will include the use of flowcharts, critical incident, spider charts, purpose and application
matrices and problem understanding checklists.
3. Phase III: Cause analysis: Cause analysis tools that may be used are histograms, pareto charts, scatter
charts, relations diagrams and affinity diagrams. Some but not all of these would be used according to their
suitability in particular circumstances. Following this the cause and effect stage has been reached and the
effects and therefore potential root causes can be identified, Tools for this are cause and effect charts,
matrix diagrams and the five whys or the why, why chart.
4. Phase IV: Solution development: Potential solutions need to be developed and presented for the decision
makers and the comparative benefits and cost effectiveness of all prevention options shown.
Afternoon
1. Practical case studies associated with RCA.
2. Exercises associated with re-enforcing the morning's RCA theory.

Course Options:

1. Pre-course visit to develop and adapt the course and associated material to suit the client's needs.

2. Pre and post course delegate assignment with QM&T support. The delegates assignment / project
would be fully assisted and supported online and assessed by one of our qualified and experienced staff.
This work based assignment approach has regularly provided significant financial savings, reinforce lessons
learnt and provided a practical demonstration of delegate competence. This (on successful assignment
completion) provides the delegates with a QM&T Practitioner certificate. This approach is often useful where
delegates may not (due to other pressures) be able to immediately apply the newly acquired knowledge.
3. Delegate assignment presentation provides the delegate with the opportunity to demonstrate their
achievements to a selected group such as; CEO and Directors, key Managers and Supervisors, etc. This
gives the delegate the opportunity to credit and recognise their performance and motive others to emulate.