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ANAND INSTITUTE OF SOCIAL WORK, ANAND

Topic: A study on Perception of employees towards KPI among middle management.
Introduction: Key Performance Indicator are measurable criterion used to
determine the performance of an individual in his/her job. It is a chosen
factors that directly influence th effectiveness of a product or process.

Parameters of Answers: Moderately Agree Neutral Moderately Disagree
Agree Disagree

50 respondents from Middle Level Management
Personal Details:
Respondents: Student:
Age: Name: Gohil Pinal C.
Gender: Course: M.H.R.M.
Designation:
Department:
Qualification:
Experience:



Note: This research is for academic purpose and confidentiality will strictly be maintain
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QUESTIONNAIRE ON EMPLOYEES PERCEPTION TOWARDS KPI.

QUESTIONS

Moderately
Agree

Agree

Neutral

Moderately
Disagree

KPI will improve working skill with clear
objectives in mind

Introduction of KPI will help in enhancing the
performance of the individual as well as
organization as a whole.

Biasness of the immediate supervisor affects
the performance of an individual.

Harmonious interaction within the
organization staff can help to improve the
performance.

The performance of an individual within the
department affects the vision and mission of
the organization.

If the employee is not given the proper
reward for his/her work, the level of
motivation of him towards his job decreases.

As KPI is the newly introduced in GACL, do
you think it is useful and better tool of
measuring performance.

KPI will prove too beneficial to the company
as well as an individual employee.

All behavioral aspects are also included as
indicators to measure performance which will
improve the organizational culture.

KPI will encourage performance against
objectives and targets that can be easily
quantifiable.

3

The appraise will be benefited by knowing the
measures of performance evaluation.

The scope of review in targets after 6 months
is beneficial.

As KPI is part of PMS, it involves the creation
of an open and interactive work environment.

The level of stress increases as an employee
has to constantly keep in mind that he/she
may have to complete the target.

If an individual cannot complete his target, his
pay scale may be affected.

The PMS should be driven in such a way that
it is owned by all HODs and not only by the
HR department.

PMS helps each appraiser and appraise to
have clear mutual understanding of their
appraises job.

PMS aims at strengthening appraiser appraise
relationship through mutuality and trust.

Giving negative feedback may affect the
employees motivation and performance.

KPI helps in knowing the areas of
improvement of an individual.

If an employee completes his individual target
and rewarded, his motivation level will
increase.

If the employee is not able to achieve his
target that is given to him, he should be
motivated through guidance of the
supervisor.

PMS increase the competition amongst and
enhances positive attitude.

4

PMS creates enthusiasm to reach the target.
PMS develops confidence in employees to
comfortably reach their targets.

PMS is a system to drive the performance of
an individual towards organizational goals.

PMS helps an individual to know his/her own
efficiency as well as capability.

An employee can improve his or her own
performance as expectations are
communicated well in advance.

KPI should be SMART.( Specific, measurable,
Achievable, Realistic, time bound.)

Behavioral competencies (Aptitude, Attitude,
Skills, Knowledge) may be considered as a
part of KPI.

Parameter of KPIs are different for various
positions, so mutually agreed conclusion is
difficult to achieve.

Training recommendation/initiatives will have
to be identified and mentioned along with the
final rating for the development of the
employee.

Behavioral competencies should be rated as
per the definitions and not as per own
perception of the employee.

KPI is really essential for the betterment of
the company.

When KPI for particular employee is
discussed, the employee should also be asked
for his opinion.

KPI is all about controlling and monitoring the
people.

5

KPI serve to reduce the complex nature of
individual performance to a small number of
key indicators.

KPI are quantifiable measurements that
reflect the critical success factors of an
organization

KPIs act as a measure of progress towards the
goals.

KPI can be used for all types and in all areas of
project management.

The target for KPI should be specific so that
every individual can take action towards
accomplishing it.

KPI should be clear and specific as per the
target given to the Organization.

KPI should be easy to understand and aligned
with SOP9standard Operating Procedure.