CINDI SPROUSE

Kansas City cindi.sprouse@yahoo.com (816)778-4160

MO www.linkedin.com/in/cindisprouse/


SUMMARY
A dedicated account services and sales support manager with expertise in developing and
implementing policies, procedures, and training. Managed processes and projects to
accomplish strategic organizational goals. Implemented successful procedures in start-up
companies. Customer-focused with an excellent track record in sustained client relationships,
sales support, account management, and compliance. Detail oriented with excellent analytical,
problem-solving, and follow-up skills. Great self-starter and able to work independently while
multi-tasking. Expertise in:

Research Implementation Office Administration
Quality Control Inside Sales Training/Development

PROFESSIONAL EXPERIENCE

eScreen, Inc., Overland Park, KS 2000 - 2014
A technology-enabled Third-Party Administrator (TPA) that provides next-generation
employment screening applications for hiring and maintaining healthy and drug-free workforces.
Senior Account Setup Manager
Established account setup department and exceeded standards for department, speed,
and accuracy which resulted in a savings of approximately $350,000.
Consistently met and surpassed all deadlines.
Recognized for ability to identify problems and generate effective solutions.
Researched, designed, and implemented all policies and procedures for department.
Built relationships by providing a high level of customer service and satisfaction to
internal and external associates and clients.
Developed and trained staff on client data applications which streamlined the process
and improved accuracy.
Designed clinic intake form and custom panel request forms resulting in an average
savings of 40 hours/week.
Provided extensive sales support enabling sales team to concentrate on new sales.
Assisted with the onboarding process of clinic and national accounts.
Managed D.O.T. random selection and blind specimen programs opposed to
outsourcing services resulting in thousands of dollars in savings annually.
Worked with lab vendors in establishing business, protocol, submissions, and panel
requirements thus allowing colleagues to focus on tasks and not procedures.
Collaborated with the Oklahoma State Department of Health in establishing acceptance
and protocol to permit the utilization of the instant test product within the state of OK
which generated monthly revenue of $8000.
Earned Above and Beyond Peer Recognition Award twice.

Barbour Concrete, Independence, MO 1999 - 2000
Provides customized precast concrete products.
Inside Sales
Prepared quotes and submitted to contractors.
Entered orders into system.
Reviewed architect blueprints to prepare quotes that met specific city specifications.
Collaborated with architects and manufacturing plant to change and track orders and
provided status to client.


Cindi Sprouse (816) 778-4160 Page 2


Rycom Instruments, Raytown, MO 1998 1999
Manufacturer of buried utility locator equipment.
Sales Administrator
Entered orders into the system and tracked for status as required.
Added and maintained customer files and pricing in the system.
Determined discounts and prepared formal quotes for national and international
prospects, in addition to preparing export documentation for international shipments and
outgoing correspondence.
Increased sales by 5% by selling new equipment when repairs were costly or equipment
was outdated, and by 10% by mailing or faxing product info and following up with the
client.
Introduced a form and database for issuing demo equipment and implemented the
procedures for its use, allowing for better tracking of the equipment and a 40% decline in
lost equipment.
Attended trade shows.

Osborn Laboratories, Olathe, KS 1989- 1998
Provided drug screening services to insurance companies.
Senior Service Account Representative
Created training manual.
Supervised activities of eight customer service representatives in a call center
environment.
Supported outside sales team by responding to client and sales inquiries which required
excellent follow up skills.
Assisted with onboarding of clients - coordinated external communications to clients,
including welcome letters and training in addition to providing proactive internal and
external communications to clients, sales representatives, and coordinating
departments.
Managed a client base of 50+ insurance companies.
Raised revenue 10% by making testing recommendations to clients.
Earned the Silver Award for outstanding customer service twice.

EDUCATION

Currently pursuing Bachelors in Business Administration, California Coast University,
Anticipated completion date Sept 2015.
Coursework in Management, Baker University
A.A. in Business Administration, Johnson County Community College
Diploma in Computer Operations, Kansas City Technical College

PROFESSIONAL DEVELOPMENT

Careful Communication, metro.omnisocial.mzinga.com
HIPPA Privacy and Security, metro.omnisocial.mzinga.com
Managing Emotions and Thriving Under Pressure, SkillPath Seminars
The Essentials of Excellent Customer Service, SkillPath Seminars
Assertive Communication Skills, SkillPath Seminars