9

References:
Introduction Page 10
3a. Evaluate theories and styles of leadership.. Page 10
3b. Effectively communicate visions, goals and values to colleagues and promote understanding
of how delegated objectives support these at the business. Page 11
3c. Enthuse and motivate colleagues to achieve objectives.. Page 12
3d. Promote confidence among colleagues to engage with change within
organization.. Page 13
3e. Empower colleagues to present their own ideas, develop their own ways of working within
agreed boundaries and to provide a lead in their own areas of
expertise. Page 14
4a. Plan work activities using appropriate objective-setting techniques and processes within
team Page 14
4b. Negotiate assignments with colleagues using suitable delegation techniques to motivate and
enable colleagues Page 15
4c. Review development needs and activities and evaluate the effectiveness of
activities.. Page 16
4d. Using a suitable methods, with clearly defined and relevant criteria and objectives, to assess
the performance of colleagues Page 16
4e. Identify factors affecting the quality of performance and provide clear and constructive
feedback on performance to colleagues Page 20
4f. Incorporate results of assessment into personal development plans and other organizational
procedures for dealing with employees performance issues. Page 22
Conclusion... Page 23
Content Page 24






10

Introduction:
Semeco Investment Ltd is the company which has the strong emphasis on the democratic
management. Moreover, the employees are grouped into the teams with the team leaders. The
team would like to aim to the sales target to meet, but it also allowed to decide how it go about
meeting those target, as well, finally, they have to have a responsibility for putting their ideas
into practice.
3a. Evaluate theories and styles of leadership
Nowadays, there have many style of leadership that Semeco can apply into the system of
company to improve the quality of job, including dictatorial, autocratic, democratic, and laisser-
faire.
Dictatorial style is the style which suggest for the managers and leaders, and the function
using same as a dictator. (communicationtheory, 2010)
The managers and leaders, who have a full power in the manage and control the
company, would like to make a decision concerning what, when, where, and how
things are done and who will take the work and complete them.
Advantages Disadvantages
The most of time is impractical with the
work demand
They also can use the disciplinary actions
to against their employees, who do not
complete their work
Holding all power making in their hands
Having all power and refusing the
opportunies of employees to give the
question, for his or her decision.


Autocratic style is the style which present about a person in charge would like to keep total
authority and control about the decision making. (leadership-toolbox, 2008)
This style is the most suitable with the style of leadership, which is the best used in
the situations where control is necessary, and always there has a little margin for
error.
Advantages Disadvantages
The rigid organizations always apple this
style into the company, you can
understand that this style is paternalistic,
and highly professional, independent
minded.
Having the respecting with the
subordinates
Always feel pleasure and happy to explain
the rules
The managers who keep all authority
power do not trust their employees
They also do not allow for employees input
Moreover, they based on the threats and
punishment to influence their employees.
(essortment, 2011)
11



Democratic style is the open and collegial style. Moreover, every people have a right to take
a seat at the table and discuss about some issue which have to solve in the future or
something must improve. (leadership-toolbox, 2008)
The managers and leaders of this style are easily to breath, and provide the great deal
of flexibility to adapt the good way to improve and developed work in the company.
On the other hand, this style has a weak point when they want to make a decision is
extremely slow.
Laisser- faire has known as the Hands Off style, which is provide the little or no direction
for employees; so, they have much freedom as possible to do the things they want to serve
the company more better and better. (essortment, 2011)
You can understand that all power and authority give to the employees; as a result,
they have to achieve goals, create making decisions by themselves, and solve the
problem on their own.
Advantages Disadvantages
Employees have good and professional
skills, experience and education.
Employees are the people have a
trustworthy and experienced.
Employees can show their proud of in their
job and complete their tasks and duties
successfully on their own
The managers do not have a right to give
the feedback about the work of employees
The managers and leaders would not
available to thank their employees about
their work complete well.
The managers and leaders do not
understand exactly their responsibilities,
and they depend on their employees


In the detail, the style of Someco leadership will affect directly to business operation and it is
also the key to success in their career. Moreover, there are some values of style of leadership in
Someco Investment Ltd, which I would like to present under:
i. There has an emphasis about the democratic management in Someco Investment Ltd.
The employees work in the company, who are divided into teams with a team leader.
Moreover, the teams and leaders in Someco Investment Ltd. have a mission that is
given the sales targets to reach the demand of consumer; as a result, they are allowed
to decide what the ways to meet those targets in their business.

ii. For each team area, there have the meeting areas with the chairs, where have grouped in a
circle.
The teams have to concentrate on what are the advantages and disadvantages in order
12

to improve their business. Moreover, the teams have the responsibilities to put their
ideas into practicing.

iii. Graham Ridman is the manager of the accounts section of Someco Investment Ltd, who
realizes the important points in giving the feedback to his subordinates and employees,
particularly he want to keep up his subordinates and employees morale.

Depending on the information above, we can realize that Someco Company apply a democratic
leadership style in their business management. In the detail, Someco Investment Ltd expressed
their business through some actions, such as providing the opportunities for employees to
promote and encourage them to express their ideas and serve the company well.
However, when Someco Investment Ltd applied a democratic leadership style in management, it
also brings some advantages and disadvantages for the company.
Advantages Disadvantages
Democratic style would like to bring the
best experience and professional team
The managers and leaders have to keep the
communication open.
They also feel pleasure when their
employees give the idea, and they will
respect these ideas.
Someco would like to appreciate work
together between managers and staffs; as a
result, they can realize their value in the
team and they will feel confidence to
express their ideas and abilities

Compromising actions have a bad result
which is not the most efficiency way in this
style.
The situation, which develop, has
responsibilities are not clear and smooth.
The conflict might be solved away by
making the decision, like the least
offensive decision, is not efficiency.
(speedupcareer, nd)
It can be very time consuming for the
leader, because of the use of two-way
communication.

3b. Effectively communicate visions, goals and values to colleagues and promote
understanding of how delegated objectives support these at the business

The managers and leaders, who are the important situation in the company, play a role well the
company will run clearly and smoothly, or vice versa, the bad role will bring the negative way
for the company. As a result, the managers and leaders have to require the communication
vision, goals, and value is the one of fundamental principle of leadership style.
There have a lot of methods for communicating to employees:
1. Face to face:
The board is the group of people has the highest authority power in the company, they can
create the rules and laws, and apply them to the organization system and employees.
Moreover, they can sit together in order to discuss about the improvement and development
13

of the company, which are the best ones for the company and which have to delete or
remove them away from the company
Management meetings are the second method of face to face, which you can understand that
these are the meetings of the senior leadership. In the detail, they would like to concentrate
on how they and their employees complete the task and duty on time and in the state of clear
and smooth.
Staff meetings are the methods which set up the meeting for employees. In fact, they would
like to give the idea to corporate with the colleagues better and improve their work in the
company.

Face to face is the theory which means the managers have to write visions, goals and
values of Someco Investment Ltd in the board. Moreover, bulletin board would like
to put at the place where all members can be easy to see and read, and the managers
also have to repeat out visions, goals and value at meetings of company to their
subordinates and employees to remember their mission, visions, goals and value of
Someco, such as employees meeting and management meeting.
On the other hand, Someco Investment Ltd should create and make the private forum
for employees, because it helps manager able to directly explain and answers
questions, which receive from employees.
This Face-to-face method is the best route to achieve a good communication
in Someco.

2. Internet:
Emails is the most important electricity item in order to connect people in the company
together, it also help the managers and leaders control their employees better in their work
and their department.
The company website is the forum, which is necessary for the managers and the leaders in
order to manage and control the employees, through the announcement actions by posting
them into the website
Internet is more common, and people would like to use them a lot. Therefore, the
managers of Someco Investment Ltd would like to encourage the employees who can
use Internet, and support the employees who do not about the internet and computer;
as a result, the managers can announce the visions, goals and values through the
website of the company.
On the other hand, the managers also would like to send e-mail to inform to their
employees and it is extremely convenient. Moreover, the employees can read and
know about visions, goals and values of the company many times, and everywhere
they want.
This method has more efficiency and do not waste a lot of money for Someco
Investment Ltd.
3. Besides that, the managers of Someco would like to provide employees manual
and use the newsletter to give their employees about the vision, goals and values
14

of Someco Investment Ltd.
This method needs to create and print out a number of documents; thus, it is
too expensive for the companys budget

When the managers want to set up the vision, goals and values for their department; as a
consequence, they can help to their members understand clearly and smoothly. In brief, job
performance will be definitely increased, and it will achieve the individual goals as well as
satisfy customers.
Moreover, promoting understand about how delegated objective support these at the business
which is extremely essential for the managers and leaders.
People keep the authority power, who have to create a clear and good vision, mission and
value for the company influence directly into the business objective and activities. So
that, employees can understand the vision, mission and value of the company which they
have to achieve, and the managers and leaders easy to support for setting up the
department and individual objective, which arrange, and have a duty to reach the
company vision, mission and value.

3c. Enthuse and motivate colleagues to achieve objectives

Employees are an important element and asset of Someco Investment Ltd, because they are the
main people, who can contribute to the success of the organization. Thus, Someco Company
needs to motivate to the colleagues to achieve Somecos objectives.

Motivation is a decision making process through which the individual chooses the desired
outcomes and sets in motion the behavior appropriate to acquiring them
Buchanan and Huczynski

Motivation creates the benefits to Someco, which has the high productivity and the following
of rules. Moreover, when the employees are motivated in their job, they would like to work
hard, and show all of ability to try their best in order to finish their tasks smoothly and
clearly; thus, the motivation also helps company save costs for hiring new employees.
Moreover, morale of employees also increases significantly and it helps them feel
comfortable to finish clearly and smoothly their work with the good ways to complete the
tasks.
From that, it will increase efficiency and productivity of Someco Investment Ltd
Company.

There are some methods to motivate employees that Someco Investment can apply it for
motivate employees to achieve objectives.
I. According to Frederick Herzberg, there are three ways to improve the job and increase
interesting and enthusiasm to employees, including job enrichment, job enlargement and job
rotation. So leader can use it to motivate employees.
Job enrichment is an attempt to motivate and encourage Someco employees by giving
them more opportunities to show all of their abilities in their work. You can understand
15

that it increases the number of tasks without changing the challenge.
Job enlargement can be understood that it is an effort to expand their business and their
job through increasing the amount of operation in which jobholder is involved.
Moreover, leaders will attempts to add some similar tasks in the existing job for
employees. Therefore, it will enhance the interest of the employees.
Job rotation is to move employees from one job to another suitable job, which increases
task training and concentrating. Consequently, it helps the managers can easily identify
the area, which the particular employee has a good performance at work.
Consequently, the leaders can apply them to support and motivate their
employees.
II. Another point is that the leaders of Someco Investment Ltd. must equal treatment ways with
their employees. Moreover, the method of Someco helps their employees, who would like to
think and act like an owner of the company. Consequently, they will realize and feel
respected form their managers; and they would like to become an essential part of the
company; as a result, they will have more responsibility in their work.
All in all, it will definitely bring the high performance to the employees of Someco and
create more profits for the company.
III. Someco Investment Ltd. would like to use the benefit package, which can motivate
employees; including the merit-based pay, bonuses, gain sharing, stock ownership plans,
offer incentive and reward for the outstanding performance of the employees. In fact, the
rewards are given to the employees; as a consequence, this action is more innovative in their
work as well as complete the work excelled.
IV. Next, Someco Investment Ltd. have to put their belief into their employees, because it is also
motivated them and they will satisfy self esteem need of Maslows Hierarchy of Needs. In
the detail, the leaders of Someco believe in their employees; thus, it can encourage
employees to express their opinions, and the leaders also wanted employees to contribute
their ideas to make Someco Company more and more better.
V. The final point is the leadership, which is the key in order to motivate employees well, with
the four forms of power; including the information, expertise, personality and moral power.
Moreover, leadership will share all information about Someco Investment Ltd to the
employees in order to know, and understand clearly and smoothly. Furthermore, leadership is
an expertise, because they have an extensive knowledge and can explain to employees
understand what their tasks which the employees have to complete. Leaders also have the
personality who is admired by employees, and leaders should has a good moral, which brings
the benefits of the whole serve to the benefit of his department.

There are some methods of motivating:

i. Job itself Job enlargement, the managers find out the way to
expand and develop the company with their
employees.
Enrichment- bring the profit to the company which
16

is the mission and responsibility of the managers
and leaders
ii. Equal treatment Depending on the Maslows hierarchy, people
always have self- esteem, so that the managers
have to require the skillful management. They
must help the employees feel free and think that
they act like owner to develop their skill in this
department.
iii. Benefit package Including extrinsic and intrinsic reward for
employees
Managers have to make the clear wages for
employees, bonuses for employees, and offer
incentive or have a gift for the outstanding
performance.
iv. Believe in employees Following the Maslows hierarchy, give the trust
and belief for employees, and managers will
receive the loyalty from them.
Leadership is the key of motivation impact directly to the leadership style


3d. Promote confidence among colleagues to engage with change within organization

In the organization, it always has some changing, such as change in organizational structure or
change in technology in order to suitable with the competitive advantage.
For the case of Someco Investment Ltd. has changed about using the internet, due to the
customers expect to be able to do business at any time of the day. Thus, Someco needs to divide
their staffs who have a mission working from home to satisfy customer need.
On the other hand, for the new changing in Someco Investment Ltd, it also has amount of
advantages and disadvantages for the company, which they have to solve.
Advantages:
Staffs absences and go to work late are definitely reduced to virtually zero
The productivity definitely rises, it is about 20 percent and an organization has an
ability to provide some degree of cover around the clock.
Besides, it helps company satisfy the requirements of customer at any time.
Disadvantages:
Working in this way is not available for everybody, because some people prefer
to work in the high and good structured working environment, where the rules of
conduct would like to guide their actions.
In brief, for the all changing of Someco Investment Ltd. the leaders must to promote and
support their employees to engage with this changing.
17

Actually, the changing would like to create the confidence into their employees to participate
within Someco Investment Ltd. Moreover, leaders need to make the solutions.
The first solution of the Someco leaders is that the company should not expect their
employees to want to work from home. Moreover, leaders have to re-design jobs on an
individual basis in order to help their employees feel not be imposed and more
comfortable at work. Besides that, they would like to try and show their best abilities at
work and have much responsibility for the job; because they work depend on the demand
their job.
For this reason, Someco Investment Ltd. will increase both of the quality about
the employees work and their job productivity.
The second solution of the Someco leader must provide an optimal workplace
environment for employees. Moreover, the leaders have to create a good relationship
with employees, give them a good welfare and a good infrastructure. As a result, these
actions will help employees feel comfortable, be respected by Someco and the leaders.
Furthermore, Someco can give to employees the holidays and create a short trip with
their colleague. Consequently, it helps employees decrease pressure in work and increase
solidarity between staffs.
For this solution, employees of Someco would like to work harder to achieve the
objectives of the company.
For the another point, Someco Investment needs to make sure that their employees trained and
retrained in problem solving and conflict resolution skills. Because it help employees raise
awareness and increase working professional style in their jobs.
The final solution of Someco is that the employees are respected in their situation and
feel free and comfortable to express their ideas, regardless of their role and position in
the Company. When employees work hard, the company should have a reward for them
to motivate and encourage their spirit.
For this solution, they feel confidence to engage with the changing of Someco
Investment Ltd

3e. Empower colleagues to present their own ideas, develop their own ways of working
within agreed boundaries and to provide a lead in their own areas of expertise

The employees would like to empower to colleagues to share and demonstrate the vision,
mission, values, goals, and principles. In the detail, if they do these actions, they will feel
comfortable to express their ideas, develop the skills and abilities in their work




18







Degree of empowerment
and leadership


















- Getting closer to the customers
- Improving service delivery
- Innovating continuously
- Increasing productivity
- Gaining the competitive edge








Organzational Benefits

Degrees of empowerment and leadership within organizations (BPP, page 362)
Advantages of employee empowerment:
Firstly, the employee empowerment is an essential beneficial process for employees and
managers of Somec. Moreover, employees will feel comfortable to invest into the
ENABLING
Employees to make more and
bigger decisions without having to
refer to someone more senior
INVOLVING
Employees in taking
responsibility for improving
the way things are done
ENCOURAGING
Employees to play a more active
role in their work
19

company, valued as important contributors, and motivated to excel.
Next, the managers and employees, who would like to participate in the workplace, will
see the good skill development, and achieve the greater understanding about the
techniques. Furthermore, they also are given the good opportunities by the managers, in
order to come up with the creative solutions to problems, and good ways to improve and
increase the performance in the work.
(Articlesbase, 2005- 2012)
Finally, the employees empowerment can help to reduce the pressure of the managers in
the work, because the employees complete their work on time, which is contributed by
members without close supervision.

Methods of empowering employees:
Sharing and demonstrating the vision, mission, values, goals, and principles:
With these actions, Someco can increase the efficiency at work in Someco Investment
Ltd. In the detail, before the leaders and managers of Someco empower the tasks to their
employees, they would like to share with them about the vision, mission, goals and
principles; so that, the employees can understand clearly and smoothly to achieve goals
of Someco. The employees empowerment used to use their abilities to complete their
own objectives and have a strong responsibility in their jobs.
Sharing power and defining boundaries:
In the detail, the leader and managers of Someco Investment Ltd must share power and
define the boundaries for their employees; as a consequence, they can complete their
tasks smoothly and they have an ability in order to solve the problems without constant
recourse to management approval. However, sharing power must be limited how to
suitable to ensure that every operations of Someco are under control. On the other hand,
these actions can avoid Somecos employees to use their power for their own benefit.
Providing information for decision-making and frequent Feedback.
The leaders in this case should communicate and connect well with their employees who
are empowered to the employees, and provided the important and clear information for
them to make decision and frequent feedback. So that, these actions would like to help
Somecos employees understand their tasks clearly and smoothly; as a result, the
employees avoid and overcome mistakes from their jobs better.
Help employees reel rewarded and recognized for empowered behavior.
Achievement of employees in Someco Investment Ltd, it needs to be recognized by the
managers. This can take many forms; it does not need to pay expensive to be effective.
Graham Ridman is the manager of the accounts section of Someco Investment Ltd. He
calls employee into his office and says, Well done! You seem to be settling in well and
doing good work. It is the way which Someco can motivate their employees and it
helps them feel rewarded.(Scenario)

20

All in all, with these actions, which I presented above, the managers and leaders would like to
use them to help their employees feel rewarded and recognized for the empowered behavior


4a. Plan work activities using appropriate objective-setting techniques and processes within
team

Plan is necessary for Someco Investment Ltd., which help operation of the company run
smoothly, thus, plan will help employees organize their job better and focus well on the projects
to achieve goals of the organization in the future, and to establish clear objectives and detailed
plans for all employees in the company.
Someco Investment Ltd needs to require the appropriate techniques and processes to set and
achieve the objectives of the company. Someco Investment Ltd can use SMART - Specific,
Measurable, Achievable, Realistic and Timeline - to set up the objectives for activities.
Plan of 100% job redesign program the objective of Someco in 10/2010
No. Activities Desired results Person In
Charge
Deadline Budget Method for
monitoring

1 Interviews with
job incumbents
and their
supervisors





Information
about the
current status of
work of
employees
Vice HR
Director
31/12/2011

Meeting
room
Recorder
Weekly
reports

2 Direct
observation or
on-the-job
experience
Vice HR
Director
31/8/2011 -
30/11/2011

3 Meetings with
higher-level
management
and human
resources
Representative
s
Vice HR
Director
31/1/2012 Meeting
room
4 Re-set up
responsibilities
and Authorities
New
responsibilities
and Authorities
all positions
HR
Director
29/2/2012-
30/4/2012
Computer Weekly
reports
21


According to this table above, we can know that the goal of Someco Investment Ltd, which
satisfy the needs of employees in company. Consequently, they have objective statement in
October 2012 - 100 % jobs descriptions are re-designed on an individual basis.
Someco Investment Ltd. provides a job redesign program in all company departments.
Firstly, Someco would like to conduct a job analysis for each department in order to
provide the essential and individual information for the leaders of each team in the
company before making organizational decisions.
The leaders can get the important information of their teams from the following sources
in Someco Investment Ltd., such as interviews with the job incumbents and their
supervisor, meetings with higher-level management and human resources representatives.
Then, Someco would like to build up the responsibilities and authorities power in order
to range the work in Someco how to fits with the appropriate positions at work.
Moreover, Someco would like to re-standardize the personal specification. Therefore,
their employees should require the higher knowledge, earn more individual experience at
work and study the good skills to reach the requirements of their job in the company.
Consequently, Comeco Investment Ltd. should organize the professional training
for their employees, move the staff between departments in the company and hire
the talented employees to achieve goals of the company.
Finally, the managers and leaders should re-write, issue and apple the new JD for
5 Re-Standardize
the Personal
Specification

New
Specification of
employees
HR
Director
31/5/2012-
30/6/2012
Computer Weekly
reports
6 Re-write the
JD to all
positions
New JDs HR
Director
31/7/2012 Computer Weekly
reports
7 Send to
employees and
collect the
feedback
The feedback of
the employees
HR
Director
31/8/2012 Computer Weekly
reports
8 Adjust base on
conformity
feedback
New JDs HR
Director
30/9/2012 Computer Weekly
reports
9 Issue and apply
new JDs
Employees
follow the new
JDs
HR
Director
and
employees
31/10/2012 Computer
Printer
Paper


22

operation to all positions in Someco. When they complete the JD, they will send to all
employees in Someco and collect the feedback from them to meet the hope of employees.
As a consequence, Someco can satisfy the needs of employees about the job in all
positions.
4b. Negotiate assignments with colleagues using suitable delegation techniques to motivate
and enable colleagues

Delegation is the process of assigning tasks and granting sufficient authority for their
accomplishment. The one to whom authority is delegated becomes accountable to the
superior for doing the job, but the superior still remains responsible for getting the job
done.
(BPP, 2010)
You can understand that the delegation is the important responsibilities of the
managers for Someco, and they have to know clearly about the ability of their
subordinates.
Having the suitable delegation will motivate, enable and negotiate task with employees
more effectively. If the tasks are delegated to right people in the suitable situation, they
will be done more effectively and quickly. Moreover, the employees have been
delegated, who can learn a new knowledge and earn more experience. The manager of
Someco Investment Ltd is Graham, who needs to pay attention to following factors
below:
Considering Individual Strengths and Weaknesses:
When delegation the employees, the managers should to identify the
strength and weaknesses points of their employees. Moreover, they have to
make sure that their employees can complete the task on time and
smoothly. For example, the employees work in the accountant department;
they have to care and calculate exactly the number.
Matching Challenge to Ability:
Delegation must be suitable with employees in every positions at worl, the
managers can look at the abilities and talent of the employees to delegate. If
23

the tasks are easy than the ability of employees, it will squander source, and
opposite.

Level Using Delegation as a Developmental Tool:
The manager can use delegation to help their subordinates and employees
can grow and develop their skills. Thus, the skill of them will be increased
in the future; the managers can give to their employees more difficult
assignments.
Keeping a Delegation Log:
The managers need to log to know about the task to delegate for whom. It
helps the managers to check list tasks in Someco easily and quickly when
they need to know about the mission to delegate to their employees.
Specifying a Target Date or Deadline:
The managers of Someco would like to give a deadline for their employees,
who have been delegated to complete their tasks. It will help to prevent
from waste of time and make sure the task is done.
Breaking the Tasks into pieces:
The managers of Someco should break the task and set the deadline to
make the task will be easier to handle from the employees. Thus, the
managers can easily delegate this task for employees and the task will be
completed quickly and smoothly.
Requiring Progress Reports:
The manager needs to ask their employees, who has been delegated to
report about their progress of the task be done before. In the detail, with the
report is submitted to their managers. After that, they can organize the
meeting in order to discuss about the problem of the task and make the
adjustments to their project schedule.
Agree on End Results:
The managers of Someco need to concentrate on what the result their
employees expect before they delegates the job to them. This action can
24

help the managers prevent some results of the tasks, which do not like the
managers expects into their employees. All in all, all of the points about
delegation save time for the manager to control the work in Someco.

Avoiding Micromanaging:
The managers of Someco would like to give a time to complete their work
clearly and smoothly. In fact, micromanaging will make the employees feel
nervous, stressful, and they will definitely unsuccessful at work.
Being Generous with Recognition:
When the employees have accomplished about delegated the tasks
correctly. The managers of Someco should give them the recognition and
reward to them. It will make them feel positive about their
accomplishments, so they will to accept and learn new tasks.

4c. Review development needs and activities and evaluate the effectiveness of activities

Someco Investment Ltd. can achieve their goals in committing to its vision and mission. The
managers is can control all of business activities, which are conducted well
Performance management system:
You can understand that is a mean of getting better results by managing performance
within an agree framework of goals, standards and competence requirements.
Moreover, it is a process to establish to share about the understanding what is to be
achieve in the future and present, and an approach to managing and developing
people. (Working With and Leading People course book, p. 389)
Development need:
If Someco does not have a formal performance management system, the managers
should make some solutions to solve it for them. Moreover, preparing, issuing and
implementing are the first priority of Someco at this time. Therefore, there are some
solutions to solve below:
Collecting feedbacks for the procedure: This is a good opportunity to collect innovative
and constructive ideas from employees in all departments of Someco, and also make it
more and more suitable with each positions in each departments. After that, they can
adjust the procedure to make it match with all positions, and put the right person into the
right positions in every department.
25

That will make the efficiency of working is better.
Get approval for the procedure: would like to make the procedure, which become formal
in the company, and this action must be approved by the Someco Board of Director and
Senior managers after adjusting to conformity contribution from employees.
Training employee: before this procedure is applied into the reality, the employees have
to understand the purposes and the benefits of Someco, which brings to them and
company. Furthermore, they also need to learn the procedure to know exactly how it is
applied to each person and positions.
Understanding clearly about the work in Someco, this will help the
employees easily to work, if they have enough knowledge, and require
necessary skills
After training and make employees in the company know about the procedure, it can be applied
for all departments. In the detail, the managers of supervisors of each department will be
responsible in performing or refusing about applying the procedure, which carried out according
to the defined steps, effectively in the assessment their employee and works.
Issuing and applying a new performance management system, which helps Someco Investment
Ltd. in evaluating people and jobs. As a result, these actions would like to help Graham avoid
random impressions, unfair ideas and judgments.

4d. Using a suitable methods, with clearly defined and relevant criteria and objectives, to
assess the performance of colleagues

Semeco Company would like to use an assessment criteria, which the company have in place,
and with pre- printed assessment forms setting out all the relevant criteria and the range of
possible judgment, and they remain so over time, as the team and task change (WLP textbook,
page 398), including job analysis, job description and department or team plans, performance
standards and targets.
Moreover, Semeco conduct the assessment method into the company, in the detail; they use 360
degree feedback is the way to approach the employees, supervisors, managers and colleagues,
and collects comments and feedbacks on an individuals performance.
The advantages of 360-degree feedback, which Semeco Company will receive,are:
It highlight every aspect of the individuals performance and allows comparison of the
individuals self-assessment with the views of others
According Working with and leading people course book (2010), the advantage of 360
degree feedback to be as follows:
Through the above method, the manager will know more clearly about her
colleagues and bring out improvement methods and strategies to motivate them
work more effectively.( in this case Graham will understand clearly about Angie
Dixon)
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It talks about the aspects of the individuals performance, and allows comparison
of the individuals self-assessment with the view of others. This is a type of
feedback would like to involve the assessment of ourselves, subordinates,
colleagues, and superiors.
The assessment is based on real work- not artificial situations. The feedback is
thus felt to be fairer and more relevant; making is easier for employees to accept
the assessment and the need for change and development. This focuses on
behaviors and competencies more than on basic skills, job requirements, and
performance objectives. These things are most appropriately addressed by
employees as part of an annual review and performance appraisal process. The
feedbacks mention about weakness and lacks so the manager can base on that and
has to encourage colleagues to improve the performance as well as themselves
These feedbacks tend to be balanced, cover the strength points in some areas with
weakness points; as a consequence, it is less discouraging. The manager will have
a great control, and their employees may be have the better positions to judge
their performance. The manager is principal in this team, so the assessment of
employees performance base on the criteria and objectives that had been set up.
But it also have disadvantage such as make confliction between employees or
wrong feedback or feel not comfortable offering honest feedback of supervisors.
Personnel Appraisal Form

Date of view Time on position

Years Months
Age

Yrs.
Name:
Period of view Position title Area
Important: Read guide notes carefully before proceeding with the following sections
Section One Performance Factor Section Two Personal Characteristics

N/
A
U M S
P
E O
1 2 3 4 5
Administrative skills Initiative
Communications -
Written
Persistence
Communications Oral Ability to work with
others

Problem Analysis Adaptability
Decision Making Persuasiveness
Delegation Sell-Confidence
Quantity of Work Judgment
Development of
personnel
Leadership
27

Development of
Quality Improvement
Creativity
Section Three
Highlight Performance Factors and particular strengths/weaknesses of employee
which significantly affect job performance.

Overall Performance Rating (taking into account rating given)

Prepared by: SignatureDate.Position
Title
Section Four
Comments by Reviewing Authority






Signature:....DatePosition
Title.
I R Review

Initial
Date:
Section Five Supervisors Notes On Counseling Interview






Signature:....DatePosition Title.
Section Six
Employees Reactions and Comment






Signature:....DatePosition Title.

Note:

Performance Classification

O: Outstanding performance is characterized by high ability which leaves title or
nothing to be desired.
E: Excellent performance is marked by above average ability with little supervision
required
SP: Satisfactory Plus performance is marked fully adequate ability with no excessive
28

supervision.
M: Marginal performance is in instances where the ability demonstrated does not fully
meet the requirements of the position, with excessive supervision and direction
normally required.
U: Unsatisfactory performance indicates an ability which falls clearly below the
minimum requirement of the position.

Personal Characteristics Rating


1. Needs significant improvement: substantial improvement required to meet
acceptable standard.
2. Needs improvement: some improvement require to meet acceptable standard.
3. Normal: meets acceptable standard.
4. Above normal: exceed normally acceptable standards in most instances.
5. Exceptional: displays rare and unusual personal characteristic.
Criteria for assessment might be based on:
1. Job analysis: can understand that refers to various methodologies for analyzing the
requirements about the jobs. Moreover, the job analysis is the process, which describe and
record about the aspect of jobs - a list of what the job entails - and specific the individual
skills in each departments. Therefore, the requirements necessary to perform the jobs - what
kind of people to hire for the job.
2. Job description: is a list of the general tasks, functions, and responsibilities of a position.
Especially, it also include the position reports, and specifications, like the qualifications
needed by the person in the job, and salary range for the position. In fact, the job description
is developed by conducting a job analysis, which comprises examining the tasks and
sequences of tasks necessary to perform the job. Thus, the analysis looks at the areas of
knowledge and skills for the jobs of Someco. Note play an essential role, which is the set of
responsibilities with a job.
3. Departmental or team plans, performance standards and targets: can be understood that
if the plan specifics, including the completion of the certain number tasks and the production
of the certain number units, it will identify the particular quality standard, and the assessment
can be concentrated on those targets have been achieved of the employees.

29







4e. Identify factors affecting the quality of performance and provide clear and constructive
feedback on performance to colleagues

There have some factors, which Someco Investment Ltd. needs to research and take care all of
the factors that affect directly to their employees performance at work, it will help to improve
and consolidate the productivity of the company and ban the negative factors out of company.

Individual variables Age and sex: generally these factors show how an employee is
active, the younger usually is listen and be always ready to
improve their self, they can adapt well to the change of the work
or the working environment.
Education: employees are trained better and have good
fundamental knowledge about finance and accounting, or in
related field of investment managing will work better in Someco
Physical characteristics: healthy of the employees is important,
so Someco should take care this point because when people
working at home and in the evening, they need to stay up late, or
wake up earlier, their biological time will be broken, with people
do not have good health of the employee.
Situational variables Someco should creat a trip for the employee to relax in the
summer or the holiday, it will make the relationship between the
employee and the manager will be better
Physical working environment will impact employee a lot, and
this will lead to the effective of performance. If Someco provide
enough equipments or machine such as computer, chairs, tables,
etc for its people when they work at home that will make
working for easier
Organizing workplace such as grouped chairs in circle at
meeting room, and allow team to organize work place in their
own ideas these will consequently in creating motivation for
employees and result in productivity
Organizational and
social characters
Choosing a suitable leadership style will create morale and
motivation. With Someco, the leaders and managers are
democratic; they allow employees to raise their voice, set their
objective and follow their own ways to achieve that. These are
good motivator factors and will lead to good result of
performance
Giving feedback is another factor influencing performance of
30

employee. The leader can give timely and strong feedback about
performance of employee will help them improve their
competence and ability.
Factors such as managerial standards, regulations, employee
evaluation, giving feedback, etc are strongly affect the
performance of employees
Giving the feedback:
The constructive feedback is not only help the employees of Someco run their work
more efficiency, but also improve the communication and connect between the
managers and the employee closer. As a result, the managers of Someco should give
the feedback to their employees. This is a guideline for giving the constructive
feedback
Choosing the right time:
If the employees complete the duties with the bad quality and poor performance, the
managers would like to give the individual feedback for them as soon as they can,
after they complete their task at work.
Starting with positives:
If the tasks are completed with the low quality, the managers of Someco not only
send to them criticism, but also send to them an acknowledgement about contribution
of their employees at work as well.
Focusing on the behavior:
The feedback depends on the result, the behavior and the action of them.
Being accurate:
The feedback should be specific, and the manager would like to identify the specific
actions of their employees.
For example in the feedback, the manger should write "You were 5 minutes late" is
better than write Why are you always late?"
Do not tackle everything at once:
The managers of Someco should not give to their employees more mission; as a
consequence, it will affect direct on their employees productivity, and give to their
employees one or two tasks with at a deadline and they would like to concentrate on
these tasks.
Closing with encouragement:
After giving the feedback, the managers of Someco should to give the suggestions to
improve the employees and tasks in the future.

4f. Incorporate results of assessment into personal development plans and other
organizational procedures for dealing with employees performance issues

Personal Development Plan (PDP)
31

At Someco Investment Ltds, the employees orient towards and identify the vision and missions
- making Personal Development Plans, which they can establish their own goals in the future:

Vision
Missions
Values
Goals
Objectives
Plans to achieve objectives, goals, vision
Needs to improve in skill, knowledge and experience
For example, the employees PDP work in Someco Investment Ltds. In this case, this is Angie
Dixon, who is a junior clerk
Vision Becoming the manager of Someco Investment Ltd.
Missions
Contributing noticeably to the successful expansion of
Someco Investment Ltd
Values
Honest
Fair in treating employees
Careful and working hard
Goals
Being promoted to manager of Someco Investment
Ltds in Vietnam by 2020
Objectives
Get Master Degree in Accountant or Business
Administration by 2014
Become the best vice-manager Someco Investment
Ltds for three consecutive years by 2018
Plans to achieve objectives,
goals, vision
Participate in the master course of Business
Management or Accountant from 2012
Try to significantly contribute to the increase of
companys profit
Establishing the network and relationship within the
company
Needs to improve in skill,
knowledge and experience
Bussiness knowledge
Business management knowledge
Leadership skill
Communication skill


Organizational procedures
To improve performance of employee as well as to remain the fairness in Someco, the managers
of company should define and have populated rules and procedures to deal with any problem and
32

complain from people on time and concisely, including the Disciplinary, Grievance
Rewarding, and Training procedures.


Disciplinary procedure
The quality of Someco Investment Ltds employees performance can be affected by many types
of disciplinary situations:
Excessive absenteeism
Breaking rules regarding rest periods, other time schedules, and safety rules
Defective or inadequate work performance which can be seen through the result of
performance assessment
Improper personal appearance
Other violations of rules, regulations and procedures
Poor timekeeping and attitudes which influence the work of others or reflect on the image
of Someco Investment Ltd
Open insubordination such as refuse to carry out a work assignment given by the
manager.
The manager must have an appropriate disciplinary procedure so that he/she can improve the
behaviour of his/her subordinates or other ream members. ACAS guidelines include steps that a
progressive disciplinary procedure needs to follow.
Demotion: The employees probably lose their pay and status
Discharge: The most severe offences will be solved at this step
The informal talk the manager needs to give his/her employees who breach for the first
time an informal and friendly talk to discuss about his/her behaviours.
Written warning or reprimand. In case that the employees keep breaching, the manager
has to warn them by having an interview with them. In addition, the employee has the
right to be accompanied by a representative.
Written or official warning. If the employees still have a tendency not to adjust their
behaviours, the manager needs to give them an official warning.
Disciplinary layoffs or suspension. In case that the previous steps are not effective
enough, those employees should be laid off from work.
Grievance procedure
A grievance can occur when individuals think that they were assessed unfairly by their superiors
or colleagues. As a consequence,Someco Investment Ltds must make a written grievance
procedure to all employees. The grievance procedure should do the following things:
33

Stating what grades of employee are allowed to pursue a specific type of grievance
Stating the rights of the employee for each type of grievance
Stating what the procedures for pursuing a grievance should be. For instance, atSomeco
Investment Ltds , vice-managers have authority to solve some types of grievance. In
contrast, the others are sent to the manager to be solved.
Allowing the involvement of representatives of an individual or group trade union or staff
association
Distinguishing between collective grievances and individual ones.
Defining the time limits for initiating certain grievance procedures and previous stages of
them
Requiring written records of all meetings concerned with the case to be made and
distributed to all of participants
The skepticism as well as feeling of being unfairly treated among employees are got rid of since
Someco Investment Ltds adopts an appropriate grievance procedure.

Rewarding procedure
The employees do have a tendency to have higher performance when their contributions and
achievements are recognized. Consequently, Someco Investment Ltd must have rewarding
procedure so that the company can encourage its people to improve the quality of their
performance. In Someco Investment Ltd, the staff has the best performance in each month, who
is rewarded with the title The employee of the month. Besides, the company can reward the
employees with bonus or promotion. If a team or even an individual has achieved their objectives
successfully, they also need to be rewarded.

Training procedure
Someco Investment Ltd is known as a pioneer about the organizing training programs for the
employees. Moreover, the company can identify its employees needs to improve in skills.
Therefore, the experience and knowledge are based on the outcomes of the performance
assessment and personal development plan. Thus, Someco Investment Ltd can provide them to
their employees with the appropriate training courses, which can support them in developing
themselves.

Conclusion:

34

This report provided essential information for Semeco, which has used the appropriate strategy
to develop in business. Furthermore, employees in company have a lot of opportunities to
express their opinions during they work in the company. All in all, I hope that I provided useful
information for the company in order to Semeco will get a right view to improve and develop
their career.





















Content:

http://communicationtheory.org/leadership-styles/

http://www.leadership-toolbox.com/autocratic-leadership.html
http://www.leadership-toolbox.com/democratic-leadership-style.html
http://www.essortment.com/styles-leadership-36149.html
http://www.speedupcareer.com/articles/democratic-leadership-style.html
http://www.ee.ed.ac.uk/~gerard/Management/art5.html
http://www.mindtools.com/pages/main/newMN_TED.htm
http://www.articlesbase.com/leadership-articles/employee-empowerment-947535.html