SATISFACTION OF THE STUDENTS

TOWARDS LIBRARY SERVICES

AN INVESTIGATION WHICH WILL BE BENEFICIAL TO ALL OF THE STUDENTS
AND THE SCHOOL ITSELF





The Researchers
Christian Agapin
Christian Anthony Gemelo
Ranie Paul Delavente


Surveyor
Christian Neil Ligaya
Joram Duke Santiago
Mark Avancena
Christian Agapin
Christian Anthony Gemelo
Ranie Paul Delavente





Chapter 1
INTRODUCTION
Today, more than ever academicians and students are constantly flooded by the
information that they receive every day from various media. We live in an information
age. An age characterized by an explosion of knowledge through the use of technology.
This is the phenomenon that bombards todays educators and students whose everyday
fare is enticing ways of technology. Yong, Radislao (2007)

Library Service is one of the basic needs of the students and faculty in learning.
The role of the library services are, and always have been, to help manage the schools
learning resources. This has traditionally been anchored on the management of the
catalogue and physical collection. Nowadays, in a highly technological society, human
productivity is made more efficient through the development of electronic gadgets. With
the advent of such modernization in education, one way to globalize the process of
research is to realize that technology is advancing at an incredibly fast pace. Computers
are not confined to being used for entertainment but its role in education is also vast.
The library gives all of this resources (printed and non-printed) to give persistence
in their endeavors. But then again there are still things that are need to be changed, an
intervention program that would help not just the focus of the study but also the students
and the faculty wholl gain benefit from it too. This study envisions that all of the local
and international government to change the library services standards to meet the rise of
modernization and the prevalence of globalization. The library which gives us this
learning resources (printed and non-printed) will arise for the benefit of the school,
students, and the faculty. Furthermore the researchers or the conductor of the study
endeavor to make a change and to sight this common problems college students of La
Consolacion College of Bacolod City in the services the library offer.
Statement of the Problem
The primary purpose of this study is to know the satisfaction of SLAE
students to the common library services of La Consolacion College Bacolod.

This study primarily aims to answer this following questions:

1. What are the profile of the students of La Consolacion College Bacolod when
they are grouped according to:

A. Gender

B. Year Level

2. What are the satisfaction of the SLAE students regarding the library services of
La Consolacion College Bacolod when they are grouped according to:

A. Year Level













Theoretical Framework


















Figure 1
Gender
Course and year
level
Common problems in
library services

o Computer services
o Books
o Environment
o Staff / Personnel

Recommendation
LA CONSOLACION COLLEGE BACOLOD
Schematic Diagram of Theoretical Framework
Significance of the Study
The results of this study will be beneficial to the following groups of people:
La Consolacion College Bacolod. The result of this study will help the school
identify the common problems on the library services to enhance accreditation standards
and that public trust and confidence may be gained from the stakeholders.
The School Administrators. This will also help administrators identify various
things that are need to be changed, and be able to come up with an intervention program.
This would serve as their foundation in determining the possible action to make the
library more convenient for the use of the students.
Students. Through result of this study, new and more convenient library for
students. In this way, the student will be motivated to study, and get reliable printed or
non-printed resources for them to study.
Researcher. The proponent believed that the result of this endeavor will be
beneficial to students who are using the different services of the school library.
Researchers. This study may help the future researchers who are interested to
organize the similar study on assessing the common problems of the students on the
library services.
Faculty. This study will also help the faculty teachers of the use of the school
library.



Scope and Limitation
This study will seek to limit its investigation on the common problems of the students to
the services of the library especially on the resources that they offer.
There are 197 students from 1
st
year to 4
th
year of the School of Liberal Arts and
Education department of La Consolacion College Bacolod of school year 2013-2014, and
100 of them will be considered as participants of the study.

The descriptive method design will be utilized in the study.

Definition of Terms
For better understanding of the essence of this study, the following terms are defined
conceptually and operationally.

LA CONSOLACION COLLEGE BACOLOD (LCCB) - the term would refer to the
environment where investigation will take place.

LIBRARY - a building or room containing collections of books, periodicals, and sometimes films
and recorded music for people to read, borrow, or refer to.
Operationally it caters the potential needs of the students with regards to printed
resources (includes books, magazines, newspapers, blueprints and the like) and non-
printed resources (includes computer services, journals and the like).

STAFF/PERSONNEL- a group of persons, as employees, charged with carrying out the
work of an establishment or executing some undertaking.
Operationally this is one of the students problem in the school library.











BOOKS - a written or printed work consisting of pages glued or sewn together along
one side and bound in covers.
Operationally this is the instruments that record, analyse, summarize, organize, debate
and explain information which are illustrative, non-illustrative, hardbound, paperback,
jacketed, non-jacketed with forward, introduction, table of contents, index that are
intended for the enlightenment, understanding, enrichment, enhancement and
education of the human brain through sensory root of vision. (Chanchad, 2009)

USAGE this term refers to the use if the varied services by LCCB College Bacolod

LIBRARY SERVICES this refers to the various services of the library which include,
Computer service, Referral Services and the like.















Chapter 2
REVIEW OF RELATED LITERATURE
The task of the library in an educational institution is essential to contribute to the
realization of the schools objective of increasing its use and support the curricular
offerings of the school. (Landa, 1995)
The purpose of this study is to convey what knowledge and ideas have been
established on a topic, and what their strengths and weaknesses are. Likewise, this is not
just a descriptive list of the material available, or set of summaries. Furthermore this also
demonstrates that the research problem has received prior attention, and shows that
further research is needed to resolve the problem. These research studies have great
importance to the present investigation. Fisher (2001), to be effective, a literature review
must be clear, coherent, and persuasive analysis of the current state.

Foreign Literature
Gilbert (2013) said that it is an upheaval that calls for a more existential grappling
than can be addressed by digitizing library content or installing rows and rows of new
computers.
Rainie (2009) added that libraries are aggressively moving into a range of services
that arent necessarily related to book lending. He added that they are pretty radically
rethinking their mission in the world where theres clearly something special that has
happened in urban libraries, where they are thinking very seriously about the new
services mix that they should offer to their patrons.
Cirasella (2007) added that library patrons often approach the references desk
with indirect, incomplete, or misleading questions, known as ill-formed questions.
Transforming ill-formed questions into well-formed ones is a crucial part of the
reference interview. The research will help the librarians and patrons deal with
incomplete citations, incorrect citations, incorrect spellings, tip-of-the-tongue questions,
and forgotten searchers.
Likewise Morris (2013) added that more than just books and banks of computers,
libraries are still places where individuals gather to explore, interact, and imagine. We
decided to take a look at some of the specific ways in which libraries add value to our
communities and serve as cultural centers for our patrons. We separated library
services into five very broad categories: (1) libraries as community builders, (2) libraries
as community centers for diverse populations, (3) libraries as centers for the arts, (4)
libraries as universities, and (5) libraries as champions of youth. Under each of these we
highlighted specific ways in which libraries serve in these capacities, and included
examples of unique or exemplary library services that support the notion that libraries
are about more than just information.
In the words of Putnam (2008), People may go to the library looking mainly for
information, but they find each other there. New moms connect at baby story-times;
elderly people, often facing difficult life transitions, attend events and find that they
make new friends; teenagers meet up in libraries teen spaces after school; and readers
discuss current events in the periodicals room. In libraries, community-building
connections are happening all the time.
According to Kimball (1997) the libraries have become my candy store.
Jayanath (2008) added that the library can be considered a store house of
knowledge. In dictionaries the word library has been defined as a building or room
containing a collection of books. A library renders a great service to the society.
The academic library as place holds a unique position on campus. No other
building can so symbolically and physically represent the academic heart of an
institution. If the library is to remain a dynamic life force, however, it must support the
academic community in several new ways. Its space must flexibly accommodate evolving
information technologies and their usage as well as become a "laboratory" for new ways
of teaching and learning in a wired or wireless environment. At the same time, the library,
by its architectural expression and siting, must continue to reflect the unique legacy and
traditions of the institution of which it is part. It must include flexible spaces that "learn"
as well as traditional reading rooms that inspire scholarship. By embracing these distinct
functions, the library as a place can enhance the excitement and adventure of the
academic experience, foster a sense of community, and advance the institution into the
future. The library of the future remains irreplaceable. Freeman (2006).
Freeman (2006) also points out that The library, which is still a combination of the
past (print collections) and the present (new information technologies), must be viewed
with a new perspective and understanding if it is to fulfill its potential in adding value to
the advancement of the institution's academic mission and in moving with that
institution into the future. Rather than threatening the traditional concept of the library,
the integration of new information technology has actually become the catalyst that
transforms the library into a more vital and critical intellectual center of life at colleges
and universities today.
Weibel (1992) looked at the ole of the library on promoting literacy. Libraries
provide access information about culture, society, economy, and history. The librarian
serves as a reader advisor by suggesting and interrupting resources in the library. In
addition, the library offers learning facilities and materials and promotes public
discussion through the resources in their collection


Libraries have been particularly involved in promoting literacy in recent years as
research has highlighted the growing problem of illiteracy in America (Lora, 1990). A
growing awareness of a workforce unable to read well enough to perform jobs in a
highly technological society has spurred many libraries to link with schools, businesses,
and local volunteer groups to provide materials, referrals, and professional expertise on
literacy.
Foreign Studies
According to the study of Walter & Markey (1997), Where we are today found that
children are no longer using the library independently; they attend with parents and
other caregivers. Libraries can ensure that more children benefit from summer reading
programs by adjusting their approach to the marketing and delivery of childrens
services. Libraries must depend upon parents to encourage their children to use their
services; therefore, libraries need to emphasize the educational benefits of summer
reading programs if they are to attract more parents to their doors.
Likewise in Kupetz (1993) study about the Role of Public Library in Childrens
Literacy Devalopment, one of the few researchers to undertake such a study; found that
children who had been exposed to a library outreach literacy training effort in preschool
demonstrated a greater number of emergent literacy behaviors and pre-reading skills.
Spink (1989) in his study Children as Readers, notes that preschool children can
use the library as preparation for reading in school. Libraries provide access to a variety
of reading materials and other activities that correlate to books, such as arts and crafts,
songs, drama, storytelling, and puppet shows. Library activities expose children to a
wide range of topics and provide opportunities for children to choose their own books
and reading materials. Once a child starts school, the librarys books, audiocassettes,
videos, computers, music, and other programs continue to support learning. Librarians
encourage and support these activities.
Local Literature
Churma (1976) asserted the status of libraries must be the concern of the national and
local government and its planners, but until that time comes individual citizens must
take the initiative. A library serves many more functions than a book depository and
dispenser; it may become the community centre, a meeting place or a relaxed extension
of the school. The library is an integral part of community development.

He also points out that the major reason for the scarcity of quality libraries lies with the
local government, local library personnel and the residents themselves. The
government does not appropriate sufficient funds, if any, for book acquisition, the local
librarians are not creative enough to devise other means of acquiring books, and the
citizens are not demanding excellent library service.
In the midst of this new environment, the challenges of library managers is judging the
pace of change, striking the right balance and the inherent tension between tradition
and transformation (Corrall, 1995).
However, Claraval (2005) proposes two (2) major challenges of change in libraries and
information centers are; (1) Access to Information. Information technology remains the
driving force behind the process of change. People will be exposed to a range of new
technological challenges and opportunities in the digital age which will dramatically
change the information giving function of most libraries. There are emerging
professional roles to be assumed by librarians in a networked society with information
increasingly being in a digital electronic format. Thus, information services will be
intensely client-centered and librarians must develop a new sensitivity to client needs.
(2)Professional Role of the Library/Information Professionals. Technology is far ahead
of the information literacy education. Few users of todays libraries are effective and
efficient users so that no matter how sophisticated interfaces and search engine become
in the future information access systems, people will still need to be educated regarding
their use.
Giron (1998) opined that the new environment allows us to forecast some of the
challenges and opportunities that the revolution will present to libraries, librarians and
users. As the electronic exchange of information in digital format becomes dominant in
the library world it will create opportunities for revolutionary and immensely
productive new models of research, instruction, communication and work.
It is quite obvious that communication facilities and technology are fast encroaching the
bulk of our society and made it possible for libraries to expand their sphere of activities.
However, this has added to the complexities. Many of these have become large and
complex organizations presenting a challenge to library managers. Managing libraries is
a highly specialized and complicated job. Librarian in such environment should have a
managerial ability of a high order, and possess skills and adequate knowledge to solve
problems multidimensional in nature. Batiancila (2007).
Local Studies
According to the study of C. M. Nera (1999) on The Role of Academic & Research Librarians as
Agents of Change wherein the subjects of the study were librarians working in developing
and developed libraries in the countrys colleges and universities. With this, I have just
included some of the findings that enumerated some of the factors that hindered the
successful implementation of the library programs and services in some developing
libraries in terms of library administration, personnel staff, collection management,
organization of materials, physical set-up, services/programs, financial management and
automation and information technology.
Another study of Totanes (2006) entitled, Money and Leadership A Study of Theses on Public
School Libraries Submitted to the University of the Philippines Institute of Library and
Information Science that the biggest challenge facing public school librarians in the
Philippines today is the thought that there is no money to pay for the improvements that
need to be made and government does not consider public school libraries a priority in
allocation of scare resources.
SUMMARY OF RELATED LITERATURE
The summary of the studies and literatures included in the chapter are associated
to the current study on the common problems of the SLAE students in the school library.
With the different studies and literatures accumulated by the researcher. The researchers
were able to take up step by step process in the current studies to come up for a propose
plan to improve the performance of the library of La Consolacion College Bacolod for the
betterment of usage of the different students most especially the School of Liberal Arts
and Education students of La Consolacion College Bacolod.















Chapter 3
RESEARCH METHODOLOGY

This chapter shall discuss the research methods available for study and what is
applicable for it to use in response for the statement of the problem in chapter 1 which
is the common problem of SLAE students in the school library.
Likewise, this chapter presents the various procedures and strategies in
identifying sources for needed information on the analysis and evaluation of the
different problems of SLAE students in the school library.
Thus this part specifies the method of research used, research design,
respondents of the study, data collection, instruments used, validation and
administration of the instrument, data representative and reliability, description of the
study, statistical treatment of data and analysis of gathered data.

Research Design
Since this study aims to determine and establish the existing condition or
phenomenon, descriptive research design is more appropriate for this study. As cited
by Ardales (2001), descriptive design is appropriate for studies whose aim is to find out
what prevails in the present: conditions and develop generalizations, principles or
theories on the basis of the findings.



Research Environment
The study takes place in La Consolacion College Bacolod located at Galo-
Gatuslao streets Rizal San-Juan streets, Bacolod City, particularly in the School of
Liberal Arts and Education the respondents are presently studying.
La Consolacion College Bacolod is a catholic educational institution in which
offers an integrated school education, college courses and graduate school courses run
and managed by the Augustinian Sisters of Our Lady of Consolacion and is a member of
Augustinian Schools of Augustinian Sisters.
Respondents of the Study
The respondents of the study are the 1
st
year to 4
th
year SLAE Students of La
Consolacion College Bacolod
Research Instrument
This study uses a self-made questionnaire. The questionnaire is composed to the
following parts:
Part I asks about the profile of respondents, their courses and year level
Part II asks about their satisfaction to common services of the library
The questionnaire was divide into four (4) categories or areas concern, first is the
computer services offered by the library, second is the books, magazines and other
printed materials of the library, third is the environment of the library, and fourth is the
satisfaction of the respondents to the library staff and personnel.

Data Gathering Procedure
1) The researchers made the survey questionnaire.
2) The researchers conducted the survey to the 100 SLAE students
3) The researchers explained to the respondents the purpose of the study and
asked for their cooperation so that this study will be accomplished.
4) The questionnaire was distributed.
5) The researchers have gathered all of the data needed for the study.
Statistical Tools Used
The statistical treatment of data and the subsequent interpretation was in
accordance with the research problem in the study.
For problem # 1, which asks of the profile of the respondents, the frequency and
percentage are used.
For problem # 2, which asks of the satisfaction of the SLAE students to the
common services of the library, mean was used.




The formula of the mean is:
= ( x n)
Where:
= represents the mean
x = represents the sum of scores
n = represents the number of scores
= represents the number of questions in a category
The mean of scores were interpreted as follows:
Mean Score Range Interpretation
4.21 5.00 Very satisfied
3.41 4.20 Somewhat satisfied
2.61 3.40 Satisfied
1.81 2.60 Somewhat dissatisfied
1.00 1.80 Very Dissatisfied









Chapter 4
PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

This chapter presents the Interpretation and Analysis of the categorized
information gathered by the researchers.
The following tables show the findings of the study presented according to the
order of the problem statements.

1. Profile of the Respondents
Table 1
N = 100 (Total Respondents)
PROFILE AREAS FREQUENCY PERCENTAGE (%)

Gender
Male 35 35
Female 65 65
TOTAL 100 100

The table shows that female participants are majority in the total number of respondents.
Since the female got a frequency of sixty five (65) with a percentage of sixty five percent
(65%) while in the male participant they only got thirty five (35) with a percentage of
thirty five percent (35%).



Table 2
The number of respondents in terms of Year Level

The table shows that in terms of year level, the biggest number of respondents is from the
second year level with 33 or 33% respondents. This is followed first year level with 32
respondents or 32%. There are 19 or 19% respondents from the third year level, and the
least number of respondents are coming from the fourth year with 16 or 16% respondents.

Furthermore the data shows that majority of the respondents are second year
SLAE students.

4th Year Level 16%
3rd Year Level 19%
2nd Year Level 33%
1st Year Level 32%
4th Year Level 3rd Year Level 2nd Year Level 1st Year Level
2. Satisfaction of the SLAE Students to the common services of the library

Table 3
Satisfaction of 1st year SLAE Students regarding the Library Services
Category Mean Interpretation
Computer service 2.76 Satisfied
Books 3.74 Somewhat satisfied
Environment 3.74 Somewhat satisfied
Library Personnel 3.37 Satisfied

The table shows the satisfaction of 1st year SLAE students regarding the library services.
Regarding the computer service, 1st year SLAE students were satisfied, with regards to
the books and the environment of the library. On the other hand, 1st year SLAE students
were satisfied for the performance of the library staff and personnel.

Table 4
Satisfaction of 2nd year SLAE Students regarding the Library Services
Category Mean Interpretation
Computer service 2.6 Somewhat dissatisfied
Books 3.44 Somewhat satisfied
Environment 3.15 Satisfied
Library Personnel 3.19 Satisfied
Table 4 shows the satisfaction of 2nd year SLAE students regarding the library services.
The 2nd year SLAE students were somewhat dissatisfied with regards the computer
service of the library. The 2nd year SLAE students were somewhat satisfied regarding
the books of the library. On the other hand, 2nd year SLAE students were satisfied for the
performance of the library staff and personnel and its environment.

Table 5
Satisfaction of 3rd year SLAE Students regarding the Library Services
Category Mean Interpretation
Computer service 2.25 Somewhat dissatisfied
Books 3.41 Somewhat satisfied
Environment 3.33 Satisfied
Library Personnel 3.67 Somewhat satisfied

The table 5 shows that the satisfaction of 3rd year SLAE students regarding the computer
service of the library, most of them were somewhat dissatisfied. The 3rd year SLAE
Students were somewhat satisfied with regards the library printed materials or books.
Furthermore the respondents were satisfied with the environment of the library.
Regarding the performance of the library staff and personnel, 3rd year SLAE students
were somewhat satisfied for their performance.



Table 6
Satisfaction of 4th year SLAE Students regarding the Library Services
Category Mean Interpretation
Computer service 2.39 Somewhat dissatisfied
Books 3.01 Satisfied
Environment 2.91 Satisfied
Library Personnel 3.04 Satisfied

The table 6 shows the satisfaction of 4th year SLAE students regarding the Library
services, most of the respondents were somewhat dissatisfied regarding the computer
service of the library. The 4thyear SLAE Students were satisfied with regards the library
printed materials or books. Moreover the respondents were satisfied with the
environment of library and the performance of library staff and personnel.










Chapter 5
FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS

This portion presents the summary of findings of this investigation, the
conclusions drawn from the findings and the recommendations of the researcher.

Summary of Findings
The study aims to determine the common problem of the SLAE students to the
library services of La Consolacion College Bacolod. More importantly, the researchers
have gathered insights from the various comments of the students. Below are the salient
findings of the present study.

1. The survey reveals that there are more female than male respondents.
2. In terms of year level, it is found out that second year SLAE student-
respondents are greater in number compare to other year levels.
3. Majority of the respondents were somewhat dissatisfied with regards the
computer service of the library.
4. First year, second year, third year and fourth year SLAE students were
satisfied regarding the common library services.





Conclusions
From the said findings, the following conclusions are therefore formulated:
1. The respondents were typically first year to fourth year SLAE students
2. Out of 197 population of the SLAE Department, 100 students were the
respondents of the study.
3. In regard to the computer service of the library, first year to fourth year SLAE
students were somewhat dissatisfied.
Recommendations
As one of the intellectual hubs of an academic institution, the library plays a
crucial role in enhancing and cultivating this love for knowledge. From the results of
the study, the following recommendations are hereby given.
1. The librarian and staff should coordinate with the students in the selection
and acquisition of the library references.
2. The librarian and staff should accommodate the students more than anything.
3. Enhanced internet connection to provide and sustain the needs of the
students with regards the use of internet for surfing and searching important
matters on web.
Though, the recommendations were limited, the researchers believe that
unless the whole academic community participates in this intellectual enterprise the
above recommendations and findings would just remain on paper.


Bibliography
A. Books
Ables, Hinigno A. (1989) The academic executive: The Handbook on Higher Education
Administration. Manila
KALIKASAN Publication

Council on Library and Information (2005) Library as place: Rethinking Roles, Rethinking
space. Washington, D.C.
Council on Library and Information Resources 1755 Massachusetts Avenue, NW, Suite
500 Washington DC 20036

Zweizig, Douglas and Hopkins, D. (1999) Lessons from Library Power Enriching
Teaching and Learning.
Englewood, Colorado, Libraries Inc.

Yong, Radislao (2007) The Library Use by Faculty and Students in the College
Department of La Consolacion College Bacolod City for Academic Year 2005-2006
Research Office, La Consolacion College Bacolod

Celano, Neuman (2001) The role of Public Libraries in childrens Literacy Development
Pennsylvania Library Association

B. Unpublished Materials
Fedder, Alice N. (1998) Research in the School Library Field

C. Internet Sources
http://www.collegeonline.org
http://www.clir.org
web.nlp.gov.ph
http://narrative.ly/long-live-the-book/what-is-a-library/
http://literature.rockwellautomation.com

The Researchers

Christian Anthony Gemelo
17 yrs old
1st year, BS in Architecture
UAPSA Member, LCCB Chapter
Library nurtures everyones mind,
so nurture the Library


Ranie Paul Delavente
16 yrs old
1st year BS in Architecture
UAPSA Member, LCCB Chapter
Ones mind will never be one
without a company of anything


Christian Agapin
17 yrs old
1st year, BS in Architecture
UAPSA Member, LCCB Chapter
The great life of anyone is
meaningless without knowledge