ANDREW SOON-FOONG

Miami, FL 33129
(305)793-3517 andrews123email@gmail.com

SUMMARY

Goal-oriented, self-directed Technical Professional with solid experience in network management,
pre-sales support, Internetworking design and post-sales implementation. Demonstrated experience
in the analysis, optimization and troubleshooting of converged networks. Highly organized with the
ability to manage multiple projects and meet deadlines. A team player, working effectively with many
groups such as sales, technical and senior management in accomplishing objectives.

TECHNICAL SKILLS

Communication Protocols: H.323, SIP, TCP/IP, OSPF, EIGRP, RIP, G.7xx codecs, H.26x codecs,
QoS/802.1p, DSCP, HSRP/VRRP
LAN/WAN Infrastructure: Cisco 26xx, 36xx, 4xxx, 72xx routers, Cisco 29xx, 35xx, 36xx, 37xx, 65xx
switches, T1, DS3, Frame-Relay, MPLS, MetroEthernet, Ethernet 100/1000
Operating Systems: Windows, RedHat Linux, CentOS Linux
Certifications: Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate
(CCNA), Converged Technology Professional (CTP2007)

PROFESSIONAL EXPERIENCE

AVAYA, Miami, FL 2002-2014
Avaya is a leading global provider of next-generation business collaboration and communication solutions,
providing unified communications, real-time video collaboration, contact center, networking and related services
to companies of all sizes around the world.

Converged Network Engineer
Provide technical services to external customers in the form of design, assessment, analysis and
troubleshooting of IP-driven networks, systems and applications. Review network configurations and
recommend and/or assist customer to make changes to optimize environment.

Performed multi-year detailed network analysis and measurements for several large multi-
vendor network environments to optimize configurations for real-time traffic such as VoIP and
Video.
Designed and coordinated implementation of end-to-end QoS policy for large Enterprise firms
on Cisco routers and switches.
Coordinated implementation of multilayer switched networks containing multiple VLANs,
802.1Q trunking and Quality of Service (QoS).
Provided technical support for Critical Project Escalations to identify and mitigate network
related issues.
Performed proof-of-concept (POC) testing at Customer lab for large utility company to optimize
QoS configurations.



ANDREW SOON-FOONG PAGE TWO

Converged Network Engineer (Continued)
Implemented/integrated Avaya Converged Network Analyzer solution at customer sites to
provide real-time monitoring and ensure optimization of designated voice applications.
Wrote corporate requirements and guideline documentation to facilitate customer and/or
Business Partner performing their own Assessments while still ensuring compliance with
project implementation procedures.
Facilitated monthly meetings for Converged Network team to improve communications and
increase awareness of issues identified on customer projects.
Contributed to building of Converged Network Team Knowledge Base to increase team
efficiency and overall body of knowledge for North American and Global Converged Network
Team.
Conducted informal training session on various Toolsets, analysis methods for Converged
Network Team to increase team knowledge.
Worked with Avaya Development Team to identify issues with Assessment/Analysis Tools and
recommend updates based on usage of tools in the field.

ASPEDIENT TECHNOLOGIES, INC., Miami, Fl 1997-2002
End-to-end Network Solutions Provider. Cisco solutions reseller.

Practice Leader of Data, Voice and Multimedia Infrastructure (2001-2002)
Designed and planned the implementation of converged communications networks. Assisted in
installation, configuration and troubleshooting of data communications equipment, network systems
and associated assemblies.

Designed and coordinated implemented VoIP solutions over Frame-Relay and dedicated
private lines using Cisco routers connected to multi-vendor PBXs including Avaya, Harris and
NEC.
Designed and implemented high speed Internet access and WAN routing using various media
(Frame-Relay, satellite, dedicated circuits) for large advertising firm in Latin America.
Served as high-level resource with junior-level engineers to assist with timely resolution of
network issues.

Senior Network Engineer (1997-2001)
Implemented server based networks (Novell 3.x/4.x, Windows NT/2000, Citrix etc.). Installed,
configured and troubleshot server OS, PCs and related network systems and devices.

Coordinated and implemented network upgrades to multi-site law firm including WAN,
hardware and software to NOS and updates to desktop OS and applications.
Designed and implemented switched network for private school institution to alleviate
congestion issues.

PREVIOUS PROFESSIONAL EXPERIENCE

CADD/Network Manager, BERMELLO, AJAMIL & PARTNERS (Miami, FL)
CADD Systems Specialist, JACKSON MEMORIAL HOSPITAL (Miami, FL)

EDUCATION
B.S., Mechanical Engineering UNIVERSITY OF MIAMI, Coral Gables, FL