State Department Aviation

UNITED STATES DEPARTMENT OF STATE
BUREAU FOR
INTERNATIONAL NARCOTICS AND LAW ENFORCEMENT AFFAIRS
OFFICE OF AVIATION (INL/A)

PATRICK AIR FORCE BASE, FLORIDA 32925

Statement of Requirements (SOR)
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Operations Requirements

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Contents
2 ................................................................................................................................................................ ............................................ 14
Section 2: Management and Administration ...................................................................................................................... 14
2.C ................................................................................................................................................................................................ ......... 19
PERFORMANCE REQUIREMENTS COMMON TO ALL SITES ........................................................................................ 19
3.C ................................................................................................................................................................................................ ......... 43
PERFORMANCE REQUIREMENTS .......................................................................................................................................... 43
4 ................................................................................................................................................................ ............................................ 44
Section 4: Colombia Country Operations ............................................................................................................................. 44
4.C ................................................................................................................................................................................................ ......... 45
5 ................................................................................................................................................................ ............................................ 49
Section 5: Honduras Country Operations ............................................................................................................................ 49
5.C ................................................................................................................................................................................................ ......... 51
6 ................................................................................................................................................................ ............................................ 54
Section 6: Peru Country Operations ...................................................................................................................................... 54
6.C ......................................................................................................................................................................................................... 55
7 ............................................................................................................................................................................................................ 58
Pakistan Country Operations .................................................................................................................................................... 58
7.C ......................................................................................................................................................................................................... 60
8 ............................................................................................................................................................................................................ 62
Section 8: Afghanistan Country Operations ....................................................................................................................... 62
8.C ................................................................................................................................................................ ......................................... 64
9 ................................................................................................................................................................ ............................................ 65
Section 9: Guatemala Country Operations .......................................................................................................................... 65
9.C ................................................................................................................................................................................................ ......... 67
10 .......................................................................................................................................................................................................... 70
Section 10: Iraq................................................................................................................................................................ ............... 70
10.C ................................................................................................................................................................ ...................................... 72

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Paragraph Major Requirement
1 GENERAL INFORMATION
1.A.1 Statement of Requirements (SOR) Description: The SOR provided herein details requirements and tasks required to
be performed by the contractor in order to achieve the program objectives. The contractor efforts are focused on
achieving those specific objectives enumerated in the technical requirements and performance standards
throughout the SOR.

Performance standards are provided for each SOR line item that requires a service delivery by the Contractor.
Metrics will be developed and provided in the Quality Assurance Plan. The contractor will remain flexible and
responsive to changes in INL/A requirements and remain vigilant in the area of safety, personnel, and protection of
property. Cost control, management control, and efficient use of resources are the cornerstone of best business
operations.
1.A.1.a The SOR is organized into sections.
Section 1
Provides for general program background and mission information.
Section 2
Addresses management and administrative functions that the contractor must perform to ensure program
requirements are met across the spectrum of the Global Aviation Program. The requirements of this section are
crucial to proper program risk management and control of operations, safety and business functions.
Section 3
Addresses key performance requirements and tasks necessary to efficiently perform, manage, and administer the
centralized headquarters components of DOS Air Wing at Patrick Air Force Base, Florida. The CONUS HQ is vital to
the program management and support of OCONUS operations and serves as a key training center and supply chain
hub.
Section 4 -10
Addresses key performance requirements unique to the OCONUS sites and not addressed in Section 2.
1.A.1.b This SOR provides the framework for the contractor and lays out the requirements, tasks, and performance
standards required for success.

Requirement changes dictated by USG, process improvements, quality management, contract life-cycle
management, and other systemic or programmatic changes will subsequently require changes to the SOR. These
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changes will be accomplished through modifications to the contract.
1.A.1.c IDIQ contracts will be utilized in support of DOS Air Wing program objectives. These are usually in support of
projects related to aircraft acquisition, aircraft leasing, retrofit, critical flight safety and other DoS contracts. Task
orders may be issued to the PSO for additional tasks in accordance with Section G of the contract. PSO will monitor
and report on these contracts, and all contracts under DOS Air Wing administration.
1.A.1.d The order of precedence for regulatory guidance will be in accordance with FAR 52.215-8; Order of precedence for
requirements documents. (a) Agencies may select from existing requirements documents, modify or combine
existing requirements documents, or create new requirements documents to meet agency needs, consistent with
the following order of precedence:
(1) Documents mandated for use by law.
(2) Performance-oriented documents
(3) Detailed design-oriented documents.
(4) Standards, specifications and related publications issued by the Government outside the Defense or Federal
series for the non-repetitive acquisition of items.
1.A.2 DOS AIR WING GLOBAL AVIATION PROGRAM
1.A.2.a Introduction: The Bureau for International Narcotics and Law Enforcement Affairs, Office of Aviation (INL/A),
interchangeably referred to as DoS Air Wing, provides aviation support for the eradication and interdiction of illicit
drugs, training of contractor and host nation personnel, movement of personnel and equipment, reconnaissance,
search and rescue, medical evacuation, and ferrying of aircraft.

Operational missions may include but are not limited to: aerial eradication, manual eradication support,
interdiction support, air assault, border security, external load, forward resupply, aerial transportation of personnel
and cargo, Search and Rescue (SAR), SAR/MEDEVAC, disabled aircraft recovery, armed helicopter escort,
maintenance test flights, aerial reconnaissance, surveillance and verification. Applicable missions are performed by
contractor personnel at CONUS and OCONUS.

These operations are accomplished through multiple contracts, managed by the USG Program Office (INL/A),
employing the Program Support Office (PSO) to plan, integrate, communicate, deconflict, monitor and report on
the associate Contractors who perform specialized services in the functional areas of flight operations, aircraft
maintenance, logistical support, IT and communications, safety compliance, training support, acquisitions, and
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fleet-wide critical flight safety projects. In addition to specific goals and requirements relative to their contracted
functional specialty and published standards of performance, each associate contractor on the DOS Air Wing
program, including the PSO as integrator, is bound by the INL/A vision, mission, goals, and objectives in their
respective contracts. Additionally, each contractor on the DOS Air Wing program is bound by an associate
contractor agreement.
1.A.2.b Historical Information: The Department of State Aviation Program, Air Wing, has been an instrument of national
policy for over 30 years in drug producing countries. Aviation provides crucial mobility for reaching remote
locations not accessible by other means due to poor road networks, security concerns and travel time. In many
locations, the Departments air assets provide the only means of medical evacuation, search and rescue and
humanitarian support.

Historical Timeline:

Program started in 1976 with eradication of poppy and marijuana in Mexico
Conducted operations in Mexico, Colombia and Burma in the late 70s
First T-65 Turbo-Thrush procured in 1982
Program expanded into South America in late 80s
Colombia expansion in mid-90s
Pakistan operations initiated in 2002
Afghanistan operations initiated in 2005
New operations in Guatemala began in 2008
Support operations in Baghdad and Kabul in late 2009
Operations in Honduras in 2012
Nationalization of Bolivia in 2013
1.A.2.c Ultimately, INL/A seeks to accomplish its vision, mission and goals:

Vision: Be the provider of aviation services for the Department of State. Provide safe, secure and flexible aviation
support to manage the aviation needs of the Department.

Mission: Provide aviation management, expertise and resources to strengthen law enforcement, support counter-
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narcotics, counter-terrorism efforts and provide safe and efficient aviation support to meet all Department of State
aviation requirements.

Goal 1: Human Capital - Recruit and retain a highly adaptable, technically competent and diverse workforce. This
goal focuses on the need to improve recruitment and retention of Office of Aviation technical and management
personnel.
Objective 1.1: Recruit and retain exceptional aviation professionals.
Objective 1.2: Train and support incumbent professionals.
Objective 1.3: Support our professionals need to balance work-life with home-life.

Goal 2: Aviation Support - Provide safe and professional aviation support, while providing the best value in aircraft
and technical integration services. This goal focuses on improving platform performance and cost efficiency by
reducing the overall age of the fleet and providing more capabilities and upgraded technology.
Objective 2.1: Improve platform performance, reliability and cost efficiency by reducing the overall age of the fleet
and providing more capabilities and upgraded technology
Objective 2.2: Strengthen responsiveness, and requirements analyses for current and future programs.
Continuously evaluate the fleet to best meet safety, security, responsiveness, and reliability requirements.
Objective 2.3: Act as the airworthiness authority for all Department of State titled aircraft.

Goal 3: Responsiveness to Customers - Provide high quality aviation support that responds to customers needs --
aircraft operations, maintenance, logistics, acquisitions and technical integration, to include outsourcing. This goal
focuses on improvement of service to INL/A customers by providing all aircraft operations, including integration of
technology on INL/A platforms and charter aircraft.
Objective 3.1: Improve customer satisfaction in aviation services by evaluating requirements in providing cost
effective and reliable aircraft.
Objective 3.2: Recognition as the sole provider for all aviation support requirements within the Department.
Objective 3.3: Support the QDDR intent of Preventing and Responding to Crisis and Conflict: by providing
aviation services quickly and securely to move diplomats and support personnel to global hotspots on demand.

Goal 4: Strategic Plans- Review, assess and develop plans for current and future Department of State aviation
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needs. This goal focuses on developing the Departments aviation requirements based on current and forecasted
diplomatic missions.
Objective 4.1: Develop plans to provide aviation systems to emerging global requirements
Objective 4.2: Determine the fleet modernization way forward to meet current and future operational needs.
Objective 4.3: Develop contingency plans (Risk Management) for Department of State aviation missions.
1.A.2.d Mission Environment: The mission is performed in several overseas nations under conditions which may be
permissive or non-permissive, and which can be austere.
1.A.2.e In most cases contractors fall under Chief of Mission (COM) authority and are required to follow all rules policies
and procedures as established by resident RSO. In nearly all cases security is provided by COM, Host Nation Police
or Military, or security forces contracted by same. Within that security arrangement the contractor is required to
execute force protection program, not unlike the required, integral safety program. In cases where the arming of
aircraft or personnel are required, the rules of engagement (ROE) will be established by presiding USG command
authority.
1.A.2.f
(Fig. 1)

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1.A.2.f
(Fig. 2)

1.A.2.g Mission Objectives: INL/A is primarily responsible for supporting the U.S. Embassy Country Teams (generally
through the INL- Post of each Embassy) in their effort to assist host nation governments in the eradication and
interdiction of illicit crops as mandated in the Foreign Assistance Act of 1961. Other missions include border patrol
and other security-related aviation activities. INL/A also supports the Embassy Country Team to instill these
aviation capabilities within the host nation where applicable. In addition to foreign assistance support, INL/A also
support passenger and cargo movement as required by post.
1.A.2.h Mission Requirements: The contractor supports the INL/A SOR specific program objectives of: Provide effective
program management: The government is interested in a best value approach that can provide all necessary
services efficiently and safely. The Contractor will provide effective program management through strong
leadership, effective communications, strong systems engineering and integration, and effective risk management.
The Contractor will respond to contract requirements in a timely manner and provide solutions to contract
requirements which controls cost and increases efficacy. Every facet of the program shall show continual
improvement throughout the life of the contract. The Contractor will provide the USG all pertinent contract data
that allows the USG to monitor contract performance. The Contractor will ensure that only qualified personnel are
assigned in accordance with this contract. All other requirements of the Statement of Requirements (SOR) must be
met. Provide a comprehensive safety program: The Contractor will provide a comprehensive safety program which
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includes aviation, ground, environmental, and occupational safety. The Contractor shall use and follow best
industry practices and will comply with all relevant USG Safety Directives, including those specific to the
Department of State. The Contractor will take necessary actions to restructure the existing INL/A Safety Program to
comply with provisions of the ICAO and FAA developed Safety Management System (SMS). Provide effective and
safe operations: The contractor will comply with the INL/A Directives, approved aircrew training program
publications and operations materials. The contractor will be responsible for conducting and overseeing air
operations to ensure aviation support missions outlined in the SOR for each country are accomplished successfully.
The contractor is responsible for conducting operations within the allocated flight hours for each aircraft by country
program. The contractor is responsible for the conduct of host nation training as outlined in the SOR and is
responsible for identifying deficiencies and working with the U.S. Government and host-nation representatives to
develop training programs to rectify any shortfalls. Where applicable, the goal is to transition all specified mission
requirements to host-nation personnel at the earliest date possible. Due to the evolving nature of the mission, the
contractor must remain flexible and be able to react to changing conditions quickly.
1.A.2.i Mission Environment: The mission is performed in several overseas nations under conditions that, at times, may be
extremely hostile and very austere. The host nation provides, where applicable, command authority, rules of
engagement, and air crews to include gunners on operational missions that include aerial armament sub-systems.
At locations where crew members consist of contract personnel only, COM and INL/A rules of engagement are to
be followed. Operations are currently performed in Central Florida, Colombia, Honduras, Peru, Pakistan,
Afghanistan, Guatemala, and Iraq.
1.A.2.j Nationalization: USG nationalization goals include reducing contractor presence in each applicable host nation over
time. Since nationalization goals vary from country-to-country, specifics contractual requirements and goals shall
be provided in each countries section of the SOR. Where applicable, the contractor will provide operations,
standardization, training and safety oversight to ensure compliance with USG directives and the safe execution of
the air support mission. The contractor will maintain record compliance in accordance with each country's
requirements.
1.A.2.k Program management and safety: The contractor will resource to meet program management requirements and
goals. The contractor will provide a thorough understanding of the requirements and provide innovative technical
and cost approaches to meet those requirements. INL/A encourages the Contractor to provide change proposals
that promotes, increased contract efficacy, value, cost reductions, and safety. Safety must be foremost whenever
conducting operations irrespective of the requirement or the threat environment. The contractor integrates all
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resources to achieve objectives and maintain the ability to deploy and adapt these resources to changing
operational conditions. Due to the evolving nature of the mission, the contractor will be prepared to react to
changing conditions quickly, with minimal impact to current operations. The contractor will be responsive to the
requirements of the INL/A staff, the Embassy, and COM. Program management described in Section 2 is charged
with ensuring personnel are focused on mission requirements, and customer satisfaction.
1.A.3 Associate Contracts
1.A.3.a Single Point, Program Wide Integration, Coordination and Implementation; PSO contract to establish and maintain
a core, executive and mid-level management capability to serve as direct interface between INL/A and all associate
contract leads, program-wide, and at all sites. INL/A intent is to use PSO as single point of contact to issue day to
day instructions and guidance to affected associate contracts on behalf of USG, to assist USG in contract oversight
by monitoring and reporting, pursuant to the aviation mission and within scope of contract(s).
1.A.3.b The INL/A contract for Training Support is intended to be separate from existing, steady-state training
requirements held by the various associate contractors. Training support under this contract is limited to such
training which is not germane to the other associate contractor requirements. Typically it will include training for
USG personnel, and select HN personnel as required by US Embassy staff. In both cases, these are outside the
parameters of training requirements contracted under the functional prime contractors in the DOS Air Wing
program. Training services under this delivery method are normally by task order, and often IDIQ. Normal regimen
includes, but is not limited to Initial Entry Rotary Wing (IERW) course, cockpit transition courses, and periodic pilot
recertification.
1.A.3.c The Safety Compliance contract will provide a comprehensive safety program which includes aviation safety, FOD
prevention, weapons and munitions safety, and occupational safety and industrial hygiene, including hazard
communication. Comply with Department of State and other USG Directives for reporting and investigating injuries
and incidents. Establish and maintain a safety program that complies with SMS requirements as required by ICAO,
FAA, and ICAP. Track hazards and deficiencies, report aircraft accident facts, and assist with investigations. Track
aircraft-related incidents relative to the number of hours flown. Track other safety incidents relative to man-hours
worked. Establish and maintain a system to classify, evaluate, and track hazards during all phases of program and
accident/incident investigations, and maintain a risk management file. The use of NTSB aircraft incident reporting
criteria is explained in the INL/A Safety Directives. OSHA injury and illness rates are normally reported by Incident
Rate Experience (IRE) as explained in OSHA Form 300.
1.A.3.d The IT Services contract will provide Information Management (IM) support to contractor and Government
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personnel including seat management at various sites. Contract will provide for an enterprise-wide, web-based
reporting system that provides information necessary to the successful management and execution of the contract.
Provide an automated change request process to establish a prompt and efficient handling of all changes to INL/A
infrastructure Per IT Policy 2140 Change Management Policy. Provide full life cycle management of information
systems to include unclassified telecommunications, data processing, and computer systems. Comply with FISMA,
FIPS, NIST, and applicable sections of FAM/FAH.
1.A.3.e Logistics Services contract will provide all necessary logistics services to ensure that fully mission capable aircraft
are available to perform the many varied tasks as required by INL (post) and other applicable embassy officials. The
goal is to provide effective logistical support system that uses state-of-the-art business practices and streamlined
processes that minimize infrastructure requirements in all fields of operation. Special focus shall be placed upon
the sourcing of replacement parts for obsolete fleet aircraft. This contract may also provide for Facilities
Maintenance, Janitorial, Fuel servicing and food services at some locations.
1.A.3.f The Maintenance Services contract will provide all necessary maintenance services to ensure that fully mission
capable aircraft are available to perform the many varied tasks as required by INL (post) and other applicable
embassy officials. The goal is to provide effective maintenance support system that uses state-of-the-art business
practices and streamlined processes that minimize infrastructure requirements in all fields of operation. Special
focus shall be placed upon the induction of new aircraft into the contract schedule.
1.A.3.g Operations activities include mission support, operational mission planning, operational mission execution, and
post mission analysis for fixed-wing and rotary-wing aircraft operations. Approved operational missions may
include but are not limited to: aerial eradication, manual eradication support, interdiction support, air assault,
border security, external load, forward resupply, aerial transportation, Search and Rescue (SAR), medical
evacuation (MEDEVAC), casualty evacuation (CASEVAC), disabled aircraft recovery, armed helicopter escort,
maintenance test flights, aerial reconnaissance, surveillance and verification. Applicable missions are performed
exclusively by contractor personnel at CONUS locations, Iraq, and Afghanistan. Missions are performed by a mix of
contractor and host nation personnel in Colombia. Missions are performed exclusively by host nation personnel,
with contractor technical assistance and oversight at all remaining OCONUS locations. Operations support consists
of an aviation life support equipment (ALSE) program management, intelligence, force protection, operational
mission planning, downed airmen activities (survival/evasion/escape procedures), and maintaining tactical
communications.
1.A.3.h Provide program management of the long range (5 year) fleet maintenance schedules exclusive of routine
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maintenance in the functional pillar contracts. Refurbishment, rebuild and depot level maintenance and Service Life
Extension Program (SLEP).
1.A.3.i Program management of various acquisition and maintenance contracts in support of INL/A exclusive of the
functional pillar contracts.
1.A.3.j Program management of various supporting contracts such as aircraft leasing, food service, guard service and other
short term requirements that are contracted by INL/A exclusive of the functional pillar contracts.
1.A.4 Contingent and Exigent Operations
1.A.4.a Contingency Operations: Using existing assets, provide mission capable and qualified crews. The contractor will,
with a minimum notice, provide mission capable and qualified crews to deploy from existing sites to perform duties
in other regions or countries within the region. These missions could last up to three months and will require
logistical support to perform flight operations. These flight operations could consist of any aviation support
missions as directed.
1.A.4.b Emergency/Humanitarian Operations: The contractor will, with in one (1) hour of notification, provide qualified
personnel to plan missions in support of natural disaster response, hurricane evacuations, humanitarian assistance,
or other emergency operations as directed.
1.A.4.c Surge Operations: Surge operations is defined as reaction to a COM directed operation throughout the country of
assignment. Using existing assets, the contractor will provide mission capable and qualified crews for surge
operations.
1.A.5 Program management of Nationalization projects required in some associate contracts, at some sites. Monitor and
report on USG nationalization plans, goals and timelines. Track revised contract objectives and contractor projects
to meet them. Since nationalization goals vary from country-to-country, specific contractual requirements are
provided to each affected associate contractor on the DOS Air Wing program.
1.A.6 Transition from INL Aviation Support Services legacy software solutions to Best-in-Breed applications to meet the
Enterprise wide information and data needs.

Responsibility for the initial development and implementation of the INL/A, Office of Aviation, Management
Information System (MIS) will be assigned to the Maintenance Services organization. The mid- and high-level
requirements for the MIS will be collected in advance and included in the Maintenance Services RFP. These
requirements will include entries from the following organizations: Flight Operations, Logistic, Information
Technology, Safety Compliance, Training, and Maintenance. These requirements will be provided to help
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determine the size and scope of the MIS development and implementation Task Order but should not be
considered an all-inclusive list of requirements. The vendor selected and awarded the Maintenance Services
contract will need to validate these requirements prior to MIS system development and to capture any missing
mid- or low-level requirement not provided in the original RFP.

A Steering Committee will be established and will be comprised of typically high-level government employees
from each of the above-mentioned INL/A organizations. This Steering Committee will provide guidance to the MIS
Project Manager including decisions and directions as the MIS system goes through the typical project life-cycle
phases to include: planning, development, implementation, monitoring & controlling, and project close-out (or
transition to O&M). The governments ability to monitor and control the appropriate milestones and activities of
the vendors MIS Project will be accomplished via Readiness Reviews and Control Gate meetings. These meetings
will be used to discuss business case solutions (or application modules within the larger MIS solution), risk analysis,
availability of resources and possible changes in requirements. These meetings will remain high-level and rarely, if
ever, used to discuss the low-level details of the technical matters.

An Integrate Project Team (IPT) will also be established and will be comprised of working-level government
employees from each of the above-mentioned INL/A organizations (i.e., functional areas) and non-government
subject matter experts from the associated vendor contracts. This team will work together to identify and address
MIS Project-related issues and may recommend possible solutions. This working-level IPT will establish an INL/A
Control Board as a forum to approve or disapprove proposed systems changes. Members of the IPT that may also
participate in lab testing of use case scenarios to help verify the functional requirements are met within the new
MIS system. This will be especially critical during the User Acceptance Review and Deployment Readiness Review
of the MIS Project implementation effort. In essence, the Maintenance Services contract awardee will be required
to provide the how to of the MIS Project solutions and the IPT will help monitor and control the work via
readiness reviews and control gates.

The work to replace the existing Air Wing Information System (AWIS) system with a new MIS system will be
covered under a 2-year Task Order issued to the contractor awarded the Maintenance Services support effort.
Once the implementation of the MIS Project is finalized and the existing AWIS application and hardware is
decommissioned, the O&M services will transition to the vendor supporting the IT Services organization.
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2 Section 2: Management and Administration
2.A General Requirements: The contractor Program Director will provide single-point program management and
accountability to ensure program objectives are met (see Section F for related reports). Program management also
consists of planning, training, execution, and management of program integration, support services, configuration
management, surge, contingency and emergency operations support, and contract performance. Management also
ensures timely and accurate program management and information/data is available and/or provided to the USG.
The contractor Program Director will ensure successful implementation and performance of the program
objectives. All forms and records will be kept and updated in English within 48 hours of work task completion.
Comply with applicable portions of ICAO, FMR 102-33, AR 95-20, the FARs Code of Federal Regulations, 14, Federal
Acquisition Requirements, INL/A Directives and regulatory guidance and the requirements of this contract and SOR.
Program management for all functional areas will be provided from Patrick Air Force Base, FL in regards to the INL
Aviation Program. Contractor will recommend improvements or modifications over the life of the contract that will
enhance or increase the life of, and provide better compatibility with aircraft and associated equipment. Net
acquisition savings resulting from an implemented Value Engineering proposal will be passed through to the US
Government on a negotiated incentive cost-sharing basis per FAR 52.248.1. The Value Engineering management
process will use the same Integrated Systems Engineering (ISE) process as for other engineering change proposals
except that each Value Engineering project will be identified as a Value Engineering project from the very beginning
and all documents pertaining to it will be labeled accordingly.
The Quality Assurance Program provides operational oversight of all areas through the use of internal and external
audits/monitors. This program tracks operational performance measures and goals to ensure variances in
established procedures are clearly identified and corrective actions defined to ensure the services provided to the
customer are of the highest standards and continually enhance the overall mission of the Department of State Air
Wing at CONUS and OCONUS locations. Contractor will comply with all provisions of the Interagency Committee on
Aviation Policy (ICAP) and INL/A Aviation Resource Management Survey (ARMS) checklist.
The contractor will implement and maintain a safety program across the spectrum of the Aviation Flight Services
Program that ensures that all organizational activities are performed safely, taking into consideration the austere
and hostile environments present throughout INL/As operating locations. The contractors goal is to continually
improve the overall safety record. The contractor safety program shall provide risk management and mishap
prevention to promote operational mission success and readiness; seek continual improvements in aviation/ground
safety in order to protect life (highest priority) and ensure compliance with relevant local, state, federal, and host
nation safety and environmental laws and regulations. The contractor will respond to the investigation of accidents
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and mishaps as directed by the USG to determine causal factors and to make recommendations as to the
mitigation of each causal factor. In response to natural or other identified safety related threats, the contractor will
develop and manage a systematic, coordinated, and effective published response procedure to help mitigate or
lessen the severity of the identified threats to personnel and assets.
Operations activities include mission support, mission planning, mission execution, and post mission analysis for
both fixed-wing and rotary-wing operations. Approved missions may include but are not limited to: aerial
eradication, manual eradication support, interdiction support, air assault, border security, external load, forward
resupply, personnel and cargo aerial transportation, Search and Rescue (SAR), SAR/MEDEVAC, disabled aircraft
recovery, armed helicopter escort, maintenance test flights, aerial reconnaissance, surveillance and verification.
Applicable missions are performed by contractor personnel at CONUS locations, Iraq, and Afghanistan; by
contractor and/or host nation personnel in Colombia and Guatemala; by host nation personnel with contractor
technical oversight at other OCONUS locations. Operations support consists of aviation life support equipment
program management, geospatial intelligence (GEOINT), intelligence/information acquisition and use, force
protection, mission planning, downed aircraft/airmen procedures, armament program management and
maintaining tactical communications from CONUS and OCONUS locations where applicable by contractor and/or
host nation personnel. Contractor will provide appropriate security safeguards for contractor personnel, contract
material and infrastructure. The host nation normally provides physical security of facilities and personnel at
forward operating locations (FOLs). The contractor is primarily responsible for security of contractor personnel to
include security training, briefings, etc. as needed. Security training will be documented in training records or
personal history files. Provide force protection assessments and recommendations at each MOB/FOL. Comply with
applicable portions of DoD Defense Security Services and Diplomatic Security Directives, FMR 102-33, and DD254.
When required, contractor personnel will use GFP issued weapons and ammunition for use while performing
duties. Contractor will not direct use of lethal force, except as authorized under USG provided Rules of
Engagement/Rules on the Use of Force or Chief of Mission Directives. Formal aircrew (flight) training to enable
aerial mission performance by contractor or host nation personnel is conducted IAW the provisions of the INL/A
Operations Directives and Supplements, the INL/A Guide to Aviation Training and Standardization (GATS) and the
respective INL/A Aircrew Training Manuals for the various assigned aircraft. Initial qualification training in fixed-
wing spray aircraft is conducted in CONUS with advanced mission training conducted at selected CONUS and
OCONUS sites. Other fixed-wing and rotary-wing qualification and refresher training may be conducted in CONUS
or OCONUS with advanced mission training conducted at selected OCONUS sites. Non-flight training consists of
certification training and other mandatory one-time and recurring training required by the contract or other
applicable agency or directive. Non-flight training may be conducted at CONUS sites by contractor personnel and at
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selected OCONUS sites by contractor personnel or host nation personnel with contractor technical oversight. Non-
flight training and recordkeeping will conform to an acceptable military or ANSI standard.
2.A.1 General Scope of Work: The contractor provides program management, administration, operations and training
activities for safe, efficient, and effective operations across the spectrum of the program. The contractor will
maintain the flexibility to perform with changing mission requirements; employ new and emerging technologies;
establish effective performance standards and metrics. The contractor will utilize Small, Small Disadvantaged,
Woman-Owned, and Veteran-Owned Business Concerns. The order of precedence for regulatory guidance will be
the Contract, DoS Regulations and Directives, Federal and DoD Regulations and Directives, Industry Standards, Best
Business Practices. This order of precedence delineates procedures contractor personnel will use while conducting
operations affecting Government aircraft or other aircraft for which the Government assumes at least some of the
risk of loss. Contractor's procedures, in conjunction with contractor Job Qualifications, will be used to establish
certification of contractor and host nation personnel to perform requirements as stated throughout the SOR.
2.A.2 Existing Conditions: Overseas missions are often performed in nations under conditions that may be extremely
hostile and/or in austere environments.
2.A.3 Record Keeping: Records are maintained according to customer requirements, FAR 45.5, 45.6, & 52.245 and best
business practices. Specifically aircrew training records are maintained IAW Department of State Aircrew Training
Program; GATS and Operations Directives; Other Records IAW best business practices/standards; Personnel and
Human Resource record keeping IAW best business practices/standards. Record keeping for non-crew members
will adhere to best business practices and ANSI standards.
2.A.4 Hours of Operation: Management and administration are on call at all times (24/7).
2.A.5 References: Contract performance and management will be in accordance with Directives, Instructions, Manuals,
and Regulations.
2.B Personnel Qualifications: Propose job descriptions for key personnel and all touch labor as part of proposals to be
considered by USG.

Consolidate these as a separate table or appendix for ease of reference and inclusion in the contract.
2.B.1 USG is will not specify minimum qualifications at this time. Key personnel include, but are not limited to those
identified in sections 2.B. through 10.B of this SOR.
As part of proposal, submit a list of Key Personnel, the minimum required qualifications, the candidates
qualifications, and any additional information requested by the USG to certify their acceptability.
Temporary incumbent lapses for vacation and business trips shall be no longer than 30 consecutive calendar days
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and no more than a total of 45 calendar days each year, unless approved by the USG.
During these temporary incumbent lapses, the Contractor shall provide a fully qualified replacement at Contractor
expense. Temporary replacements shall meet minimum qualification requirements and cannot hold more than one
key personnel position at the same time. Failure to meet other contract requirements shall not be tied to
compliance or non-compliance with this requirement.
The qualifications of replacement candidates shall meet or exceed the qualifications stated in the position
description provided in the Contractors Technical Proposal.
INL/A must approve candidates designated in the contract as personnel prior to hiring. The Government reserves
the right to disallow the hiring of any key personnel that the Government deems unqualified or objectionable for
any reason.
The Government reserves the right to remove, at Contractors expense, any Contractor employee or other
individual on-site, that the Government deems objectionable for any reason.
During the 6 month transition and first contract year the Contractor shall not replace or substitute any key
personnel unless such changes are necessitated by an individual's sudden illness, death, termination of
employment or circumstances which are beyond the Contractor's control, or if the USG invokes their right of
removal.
During the performance of the contract, the Contractor shall notify the USG when it intends to remove or replace
key personnel and provide the position description, statement of qualifications, current employment status, and
letter of commitment of the proposed temporary substitutes or permanent replacements. The notification shall be
submitted to the USG in writing at least 15 calendar days in advance of the intended hire date so the Government
may review the proposed candidates qualifications. After such review, the USG will notify the Contractor whether
the USG consents to the proposed substitute. Failure to provide personnel that meet qualifications will be subject
to FAR 952.215-70 Key Personnel.
2.B.2 Contractor Specified Key Personal. In addition to the Government designated Key Personnel, above, the contractor
will specify any additional Key Personnel (subject to the requirements of the Key Personnel in 2.B.1
2.B.3 Security Clearance Requirements
US citizen contractor personnel must pass and possess a Moderate Risk Public Trust (MRPT) certification prior to
hire.
Non-US citizens contractor personnel must pass and possess a US Embassy background investigation (BI) provided
by the RSO from the US Embassy in their home nation.
Mission-critical contractor positions require SECRET security clearance by position number.
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All contractor personnel US citizen and non-US citizen will follow all US Embassy Chief of Mission (COM) rules,
guidelines, policies and procedures at post.
Comply with applicable portions of DoD Defense Security Services Directives (DS Standards) and 41 CFR 102-33,
12 FAM 570-579 and NISPOM.

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Paragraph Major Requirement Related Information Estimated Quantity Performance Standard
2.C PERFORMANCE REQUIREMENTS COMMON TO ALL
SITES

2.C.1 Current and Future Ops Planning (Flight Ops) Current and future Ops planning will be
coordinated with all stakeholders to
ensure aircraft, crew and mission support
equipment availability. Ensure mission
support requirements to include
intelligence, COMSEC, armament,
weather, security, and current
publications are coordinated and
implemented.
One (1) Flight Ops
Program
No missions cancelled or
delayed due to lack of Intel,
COMSEC or flight planning
information.
2.C.2 Receive, document and pass mission requests All mission requests regardless of source
will be documented and tracked in Flight
Operations MIS by
approval/disapproval/rescheduled and
reason. All USG approved missions will
be passed to PSO and applicable
stakeholders.
In support of flying
hour program.
1. No instances of mission
passed without USG approval.
2. All USG approved missions
passed to mission support
office and stakeholders within
one hour of receipt.
2.C.3 Coordinate and provide maintenance test flight
support.
Contractor will provide current and
qualified Maintenance Test
Pilots/Maintenance Test Pilot Evaluators
for each airframe at each site 365 days
per year.
1 MTP or MTFE per
aircraft type per site
365 days per year.
Support maintenance
requests for test flight support
within an 8 hour period.
2.C.4 Conduct Passenger and Cargo Processing Where required, contractor will conduct
Passenger and Cargo Processing to
include manifesting passengers and
cargo, ticketing, passenger check-in,
security operations to include x-ray of
cargo, baggage and passenger screening,
One (1) Passenger
and Cargo
Processing Program
per site
1. No occurrences of un-
manifested passengers. 2. No
occurrences of unscreened
passengers, baggage or cargo.
3. No occurrences of
unmonitored passengers
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baggage handling, marshaling and
loading of passengers.
within terminal or flight line.
4. Manifest will be closed out
IAW Flight Operations MIS
SOP. 5. Flights will be closed
out and finalized IAW Flight
Operations MIS SOP.
2.C.5 Operations Mission Support (Intelligence Support)
Acquire and provide intelligence and information for
operational planning.
Receive daily reports from all available
sources, update GEOINT intelligence
layer, conduct detailed analysis, assist in
mission planning, conduct pre-mission
intelligence briefing, identify risk and
recommend mitigation and liaise with HN
commanders in applicable countries for
risk mitigation. Maintain classified and
restricted access materials where
applicable (receive, produce, store, audit,
and properly dispose).
Continuous 1. All available resources
checked daily. 2. Intelligence
layer accurate and current. 3.
Current available intelligence
will be integrated into pre-
mission planning 4. Zero
instances of mishandling of
classified materials.. 5.
Intelligence reports will be
provided for all tactical
missions. 6. SPOT reports will
be provided to USG within
thirty (30) minutes. 7. No
missions launched without
Intel brief
2.C.6 Establish and maintain a contractor training program Training and certification requirements
encompass all functional areas. Non-
aircrew training records will be
maintained IAW best industry or military
standard. The contractor will review
training standards quarterly. The
contractor will document all training
required by INL/A Directives and
regulatory guidance.
1 training record
maintained in MIS
per employee.
1. All contractor personnel will
be fully qualified and certified
for the position they occupy
and for the task performed. 2.
All training records will be
current and reflect job
requirements, skill level
certification, and training.
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2.C.7 Establish an aircrew training program and provide
standardization oversight
Contractor will provide standardization
oversight and ensure compliance with all
INL/A Directives, regulatory guidance and
insure safe operations of USG aircraft.
Contractor will provide flight
standardization, to include instruction for
rotary wing and fixed wing pilots, non-
rated crewmembers and all other flight
personnel.
One (1) aircrew
training/
standardization
program
1. No instances of
crewmembers failing to
comply with INL ATP
standards. 2. 100% of training
completed and documented
IAW approved Training
Plan/Schedule.
2.C.8 Provide Aircraft Ferry Support to and from
overhaul/storage facilities to final destination.
Comply with all INL/A operations
directives and regulatory guidance.
Comply with FAA and ICAO standards.
The contractor will obtain Diplomatic
Clearances IAW the Foreign Electronic
Clearance guide and the Aircraft
Personnel and Clearance System (APACS).
12 missions/year
within the
established flight
hour program
1. No instances of ferry flights
without approved Diplomatic
Clearance. 2. No instances of
failure to follow Foreign
Electronic Clearance Guide
requirements. 3. No
instances of ferry flight
operations without current
and approved publications.
2.C.9 Provide and perform aerial transportation of
personnel and cargo to meet mission requirements.
The contractor will provide mission
qualified and capable crews to perform
aerial transportation of personnel and
cargo to meet mission requirements.
Operations may include external load
operations IAW INL/A regulations, host
nation aviation authority or ICAO
standards.
Flying hour program
as established in
each country.
1. Maintain average aircraft
utilization at or above 80% of
the available cargo/passenger
load for all flights unless
approved by the USG 2. No
more than 10 minutes delay
from scheduled take off time
unless scheduled take off time
is altered at the request of the
customer.
2.C.10 Provide mission qualified and capable aircrews to
support host nation and contractor eradication,
The contractor will provide oversight and
support of host nation and contractor
Flying hour program
as established in
No occurrences of aircraft
scheduled for missions will be
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interdiction and air assault missions. flight operations in support of counter
narcotics operations including, but not
limited to eradication, interdiction, air
assault, and other USG directed missions
as required.
each country. aborted or cancelled due to
crew availability.
2.C.11 Provide mission qualified and capable aircrews to
support contractor or host nation Imagery,
Surveillance and Reconnaissance missions. Provide
USG and/or host nation personnel with collection
products.
Where required, provide mission
qualified and capable aircrews for
missions that Include, but not limited to
collecting digital multispectral and EO/IR
imagery, of areas with illicit crop
cultivation and other areas of interest as
directed by the USG. Provide processing,
analysis and reporting on all collected
imagery and data.
Flying hour program
as established in
each country
1. No occurrences of aircraft
aborted or cancelled due to
crew availability. 2. All
imagery collection
requirements delivered to the
customer within 24 hours of
request and data or imagery
being made available.
2.C.12 Provide casualty evacuation (CASEVAC) support Provide mission-qualified crews to
support and perform CASEVAC
operations as directed, in accordance
with DoS Operations Directive and
approved SOP's .
One (1) CASEVAC
program
1. 100% CASEVAC mission
supported. 2. No occurrences
of missions aborted or
cancelled due to crew
availability.
2.C.13 Provide downed airmen/aircraft recovery support Where applicable, provide mission
capable and qualified crews to support
and perform downed airmen recovery,
disabled aircraft recovery and escort
aircraft operations in accordance with
DoS approved SOP as directed. Perform
operational mission planning to include
downed aircrew activities, coordination
with available DoD, allied forces or host
nation for available CSAR support.
One (1) downed
airmen/aircraft
recovery program
1. 100% Downed airmen
recovery mission support. 2.
No occurrences of missions
crew availability.
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2.C.14 Provide VIP mission support Provide mission capable and qualified
crews to support VIP Missions with
minimum notification (as little as 12
hours). The VIP missions will be flown
within the existing flight hour program
and could be any of the defined mission
profiles to include but not limited to
aerial or manual spray operations, aerial
transportation, escort, etc. These
missions may be to carry high level
government officials or for special
demonstrations.
VIP missions will be
flown within
established country
flight hour program
1. 100% of VIP missions are
supported. 2. VIP missions will
take off within five (5)
minutes of scheduled take off
time unless otherwise
directed by USG.
2.C.15 Provide and perform contingency operation missions Using existing assets, provide mission
capable and qualified crews. Upon
direction of the USG the contractor will,
with a minimum notice, provide mission
capable and qualified crews to deploy
from existing sites to perform duties in
other regions or countries within the
region. These missions could last up to
three months and will require logistical
support to perform flight operations.
These flight operations could consist of
any aviation support missions as directed.
Flying hour program
as established in
each country
1. Provide contingency plan to
USG with 24 hours of
notification.
2.C.16 Provide and perform emergency
response/humanitarian missions
The contractor will, with in one (1) hour
of notification, provide qualified
personnel to plan missions in support of
natural disaster response, hurricane
evacuations, humanitarian assistance, or
other emergency operations as directed.
Flying hour program
as established in
each country
1. Initial Response to
emergency (humanitarian,
natural disasters) operations
initiated within one (1) hour
of notification
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2.C.17 Provide and perform surge operations Surge operations is defined as reaction to
a COM directed operation throughout
the country of assignment. Using
existing assets, the contractor will
provide mission capable and qualified
crews for surge operations.
Flying hour program
as established in
each country
1. Initial Response to
emergency (humanitarian,
natural disasters) operations
initiated within (8) hours of
notification
2.C.18 Provide for and perform representational event
support missions
The contractor will, with a minimum of
two (2) weeks notice, provide mission
capable and qualified crews to deploy
from existing sites to perform
representational events.
Flying hour program
as established in
each country
1. Respond to
representational events
support within two (2) weeks
of notification.
2.C.19 Project Support Office (PSO) coordination,
communication and reporting

2.C.19.a Provide input and participate in the Integrated
Master Schedule (IMS).
Provide key tracking data to PSO, and
maintain Flight Operations program-level
Integrated Master Schedule (IMS)
depicting the evolving full lifecycle of
each project related to Flight Operations.
Maintain the IMS in near real time for
purposes of generating schedule reports
as required that depict planned versus
actual program/project performance and
critical path. Assist the PSO in schedule
deliveries critical path depictions, what-if
analysis.
Initial setup will
include all task and
projects from
phase-in,
assumption of all
work from the
incumbent
contractor and
known projects and
activities upon start
of full performance.
1. 100% of active Flight
Operations projects
monitored on IMS is accurate,
complete and timely.
2. IMS inputs reflected near
real-time, perpetually on
dashboard.
3. Brief PSO weekly on IMS
roll-up status real-time.
4. Report to PSO within 1
business day any
discrepancies or deficiencies
in project progress as they
arise. Provide ad-hoc
reporting to PSO covering
background, analysis, cause-
effect, mitigation, and
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recommended courses of
action.
2.C.19.b Plan, track, analyze, and report continual risk
assessment of all active Flight Operations projects.
Ensure that INL/A risk management
processes are applied to Flight
Operations activities. Identify, document
and monitor project management risks.
Coordinate with PSO and other
stakeholders to gather risks. Develop and
document mitigation strategies for risks.
Assist PSO to maintain the Risk Register,
outlining Flight Operations
program/project risks and planned
mitigation strategies. Provide analysis of
identified issues, issue background and
alternatives, and recommended courses
of action. Such analysis includes
assessment of probability of risk,
assessment of impact of risk,
identification of alternative strategies,
assessment of risks, costs and benefits of
each alternative, and recommendation.
Conduct risk analysis of project activities,
strategies, and products and
documenting findings in issue and
strategy papers that outline risks, costs,
and benefits.
1 x Risk
Management Plan
1 x Risk Register
1 x monthly RA
Report
1. Risk register for Flight
Operations issues delivered
and approved by PSO at the
end of the Flight Operations
phase in transition.
2. Risks matrix is verified
accurate and complete.
3. Risk analysis input is
submitted timely 100%
percent of the time.
2.C.20 CHANGE CONTROL
2.C.20.a Provide representation from the Flight Operations
interest for all Configuration Control Boards,
Use a standardized process for tracking
configurations/modifications/changes to
12 significant CCB
activities per year.
1. A qualified representative
of Flight Operations is
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program-wide. The PSO facilitates, coordinates, and
participates in the collaborative Configuration
Control Program with all other associated
contractors in the program. Interface effectively
with other stakeholders and participate in
Configuration Control Boards (CCB).
all sensitive platforms including but not
limited to fleet configuration, aircraft
database, flight support equipment, MIS
systems, IT hardware and software,
weapons systems, Intelligence
surveillance and reconnaissance (ISR) and
other aircraft subsystems.
Recommended changes to configuration
will be submitted to the USG for
approval. New modifications, upgrades
or improvements that change the original
configuration will be processed through
the system prescribed by PSO as the DOS
Air Wing Standard. All associate DOS Air
Wing contractors, and subcontractors
considering or affecting covered changes
must comply with the CCB processes and
standards prescribed by PSO.
represented on every CCB
board.
2. No modifications will be
applied to any aircraft, MIS
program, IT application, or
other controlled product,
without going through the
USG prescribed configuration
control process, and attaining
USG approval.
2.C.21 Phase In / Transition
2.C.21.a Upon contract award, provide PSO with critical direct
staff support in the identified key areas as part of the
Phase In Transition planning and execution.
Develop, deliver and execute a Flight Operations
phase-in transition plan which provides for scaled
hiring according to approved proposal.
Coordinate all Flight Operations phase-in
plans with the PSO master plan, and
mutually supportive to achieve USG
project plans for phase-in. Arrange for
necessary support from the PSO, who will
coordinate across other associated
contracts to coordinate integrated
support, including, but not limited to
Maintenance, IT, Logistics, and Safety.

1 x DOS Air Wing
Phase-In project
plan, 6 month
duration.
1. Qualified personnel
provided within 30 days or
less after contract award and
all personnel fully functional
(internal training, security
clearance, etc.) prior to the
assumption of their duties.
2. All personnel actively
participate in the day-to-day
planning activities with
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Address in Flight Operations phase-in
plan Flight Operations immediate needs
in the core functional requirements to
assume full operational status and
transference of responsibilities from the
incumbent contractor.
Early-hired staff will remain throughout
the transition period and in steady-state.

Arrange for full inventory and transfer of
all government furnished property and
facilities in accordance with procedures
established by the PSO, Logistics
contractor and US Government property
administrator.
minimal assistance.
3. No failure of any of the
Flight Operations as a result of
the lack of planning from any
member of the Flight
Operation's critical direct
staff.
4. End-state requirement is
that Flight Operations is fully
manned and operational, at
all sites, on or before the date
specified in phase-in project
plan.
2.C.22 Participate in the INL Aviation Support Services
Enterprise software solution(s) Integrated Project
Team.
Provide a qualified and knowledgeable
participant to the IPT capable of
representing the data and information
requirements of the contractor. IT
contractor to provide participant fully
knowledgeable of requirements for the
deployment of software on the USG
network and general systems integration
considerations.

2.C.22.a Assume the use of INL/A legacy software solutions
until an Enterprise solution is implemented.
Assume primary functional control of
relevant software from the incumbent
contractor 45 days after contract award.
Provide necessary support to the out-
going contractor to insure the overall
continuity of service throughout the

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enterprise.

Transition the responsibility for data
entry from Incumbent contractor to
incoming contractor.

Legacy software are identified in
Attachment A.
2.C.22.b Provide and implement software solutions for use
entirely internal to this functional contract that are
not available from INL/A legacy systems.
The need for data and information
internal to this SOR is the sole
responsibility of the contractor.

The solution proposed is to be fully
priced to include Certification and
Accreditation, licensing, training, data
migration and all other associated cost
with the deployment of the proposed
solution. Use of current legacy software
will be provided at no cost. If legacy
software is proposed as the permanent
solution there will be no price adjustment
if the contractor subsequently chooses to
transition from the legacy solution to
new software.

2.C.22.c Utilize the Government furnished Management
Information System and provided or contracted
software to maintain current all data requirements
of Flight Operations and provide required reports
and information necessary to properly manage the
aviation program throughout the term of the
1. Flight Operations data must be secure,
reliable, and flexible enough to meet
current and expanding needs of program.
Required data includes, but is not limited
to aircraft mission requests, applicable
mission data, passengers, cargo, cost,
One (1) Flight
Operations MIS
1. All scheduled and
unscheduled fixed wing and
rotary wing mission requests
will be scheduled within Flight
Operations MIS. 2. All
manifested, cancelled and
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contract. flight hours, mission types, aircrew
status, training, spray reports, rounds
expended and other requirements as
directed by USG. 2. Transition of data
from Incumbent contractor MIS to Flight
Operations MIS 3. Flight Operations MIS
must communicate with all Associate
contractor MIS systems 4. Data storage
for all program data will be exportable to
a common export file format. 5. The
contractor will comply with procedures
and standards required by FIPS, National
Institute of Standards and Technologies
(NIST), and AR 25-1. The MIS will be
accessible by USG personnel at all times.
completed flights will be
closed out in Flight Operations
MIS within 2 hours of the end
of completed or cancelled
mission. 3. All schedules,
input, data and reports will
have no factual errors. Any
errors will be corrected within
24 hours of identification. 4.
Any required reports using
Flight Operations MIS data
will be delivered to the USG
within 24 hours.
2.C.23 Security clearances will be documented in personal
history files. Reference Job Qualifications for security
clearance requirements. All individuals removed
from contract for failure to attain proper clearance
shall be removed at no cost to the government.
Security Clearance Requirements: All US
contractor personnel must pass and
possess a Moderate Risk Public Trust
(MRPT) clearance prior to hire. Mission-
critical contractor positions require
SECRET security clearance by position
number. Contractor Third Country
National (TCN) / Local National (LN)
personnel must possess Embassy
background investigation (BI) provided by
the RSO from the US Embassy in their
home nation. All contractor personnel
must abide with applicable post policies.
Comply with applicable portions of DoD
Defense Security Services Directives (DS
One (1) Security
Management
Program. Personal
history files
maintained on all
contractor
personnel
1. 100% US contractor
personnel possess a MRPT or
USG SECRET clearance where
required prior to contract
performance.
2. 100% of contract TCN / LN
personnel cleared through
background investigations
from the US Embassy RSO
from their home nation prior
to contract performance.
3. Any Security violations or
incidents will be reported to
the USG within 24 hours.
4. Any adverse information
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Standards) and 41 CFR 102-33, 12 FAM
570-579 and NISPOM. Meet personnel
security requirements, physical and
industrial.
that is discovered will be
reported to the USG within 24
hours.
2.C.24 Manage Force Protection The contractor will ensure preventive
measures are taken to mitigate hostile
actions in areas of operation, to include
but not limited to MOB's FOL's, airfields,
etc. for the safeguard of personnel,
resources, facilities, and critical
information.
One (1) Force
Protection Program
1. No occurrences of assigned
personnel not being briefed
on current regional threat. 2.
A DD1833 ISOPREP on file for
all assigned personnel
2.C.25 Tactical Communications Provide and maintain
tactical communications between PSD, FOLs, and
MOBs to include flight following and command and
control
Tactical communications includes radio,
telephone, aircraft tracking devices, or
any available media in the area of tactical
operations. The contractor will maintain
tactical communications for flight
following and command and control (air-
to-ground, and ground-to-ground) to
ensure mission accomplishment and safe
operation. Note; All aircraft avionics
equipment will be maintained by the
maintenance contractor.
24/7 1. 98% communications
availability between PSD,
FOLs, air-to-ground, ground-
to-ground and flight tracking.
2. No mission cancelled due to
lack of tactical radio
capability.
2.C.26 Provide geospatial intelligence (GEOINT) support The contractor will provide mission
support utilizing the exploitation and
analysis of imagery and geospatial
information to describe, assess, and
visually depict physical features and
geographically referenced activities on
the Earth. This consists of imagery,
imagery intelligence, and geospatial
One (1) GEOINT
Program
1. All requested GEOINT or
imagery collection delivered
to the USG within 48 hours. 2.
Surveillance Video material
from program EO/IR sensors
processed within 24 hours.
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information from a variety of sources as
directed in support of INL/A in multiple
countries around the world.
2.C.27 Provide an Aircrew Life Support and Equipment
(ALSE) program for designated host country and
contractor personnel.
The contractor will provide an ALSE
program and maintain only USG
authorized equipment IAW with
applicable DoS standards to an
authorized stock level (ASL). ALSE
personnel will monitor Class V items for
physical security and inventory and
ensure explosive safety requirements are
met per applicable regulations. Develop
and execute ALSS training programs to
track crewmember proficiency
requirements. Develop and execute
training program regarding proper wear
and use of assigned ALSS equipment.
ALSE will include Night Vision Goggles
(NVGs). Comply with technical data for
ALSE and applicable portions of AR 95-1,
AR 385-95, FM 1-302, FM 3-04.508, and
DA PAM 738-750 and 738-751 with DoS
supplement.
One (1) ALSE
program
1. All on-hand ALSE will be
maintained at not less than a
95% in commission rate. 2. No
missions will be aborted or
cancelled due to lack of ALSE.
3. No equipment will be
issued to aircrews that are
overdue ALSE training. 4. No
occurrences of unauthorized
equipment ordered or stocked
5. No instances of ASL being
exceeded
2.C.28 Provide applicable publications for designated host
country, USG and contractor personnel
The contractor will provide relevant
aviation publications e.g., Aircrew
Training Manuals (ATM), Standard
Operating Procedures (SOP), etc.
Continuous 1. Initial contractor developed
publications i.e. ATM will be
submitted to the USG, for
approval, 30 days prior to
aircraft fielding 2. Publications
will be reviewed no less than
annually for updates and
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corrections.
2.C.29 1. Provide both paper and digital copies of all
required FLIP products in operational areas that are
published in 28-day cycles to coincide with
established effective dates. 2. Provide aircraft GPS
updates
Flight Information Publications and Flight
Information Products (FLIP) are sensitive
flight critical mapping and charting type
items produced by the National
Geospatial-Intelligence Agency (NGA),
foreign governments and commercial
vendors that are distributed by Defense
Distribution Mapping and varied civilian
contractors.
Continuous 1. No occurrences of outdated
FLIP products.
2. All required FLIP available
to aircrew and planners 24/7
3. No instance of outdated
GPS data in use.
2.C.30 Armament Systems Maintain and store aircraft
armament sub-systems, small arms, munitions, ASE
flares and pyrotechnics. Maintain DOD standards for
maintenance. Maintain DOD standards for storage
when adequate DOS GFP (facilities) are available.
Examples of aircraft armament sub-
systems include machine guns (M-60 D,
M-240H and GAU-17) and other small
arms (M-9 Pistols, and M-4 Carbines),
munitions, aircraft squibs, ASE flares and
pyrotechnics (CAD/PAD).
See the contract
Property Book list of
weapons assigned
to each country
1. 95% in-commission rate for
each type of weapons. 2. Zero
(0) aborts or cancellations of
scheduled aircraft missions
due to availability of weapons,
ammo, ASE flares or
pyrotechnics.
2.C.31 Quality Assurance Provide and maintain a contract
quality assurance program.
The contractor will develop and provide a
quality assurance plan to monitor and
document compliance with all contract
requirements. The contractor quality
program will focus on quality
management to meet or exceed
customer expectations as identified in
the performance measures of the
contract. The contractor will perform
inspections and provide inputs to USG
quality assurance management
information system. The contractor will
One (1) Quality
Assurance Program
1. All external and internal
audit findings will be
documented in the quality
management system within
five (5) business days.
2. All contractor SOR audits
will be 100% accurate. 3. No
more than two (2) delinquent
audits per month and all
scheduled audits conducted
within +/- 5 business days of
due date. 4. No repeat
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implement a Corrective Action System
which will capture deficiencies or sub-
standard contract performance. The
contractor will input Corrective Actions
and monitor for corrective/preventive
action (CAPA) and closure.
findings on major
requirements. 5. Corrective
actions for deficiencies will be
initiated within 2 business
days. Status will be updated at
least monthly. Critical audit
findings will have corrective
action initiated immediately.
2.C.32 1. Participate in and comply with the INL/A Global
Aviation Services comprehensive safety program
that complies with acceptable industry and
Government practices [Public Law 91-596] (OSHA
Act)
2. Participate in and comply with all provisions of the
INL/A Safety Directives and the ICAO and FAA
developed Safety Management System (SMS) [ICAO
Document 9859; FAA AC 120-92A].
3. Continually seek to improve the safety record over
the life of the contract.
The contractor will Participate in and
comply with the INL/A Global Aviation
Services contract comprehensive safety
program which encompasses all aspects
of aviation flight safety, ground safety,
environmental safety, and hazardous
materials safety. The contractor will use
and follow industry best practices,
Department of State and other USG
Directives for reporting and investigating
injuries, illnesses, and other related
incidents. The contractor will establish
and maintain a safety program that
complies with SMS standards as
established by ICAO, FAA, and ICAP. The
contractor will also be prepared to
achieve up to Stage III IS-BAO
certification upon USG request. The
contractor will track known hazards and
deficiencies at all operating locations,
report aircraft accident/ incident facts,
and assist or fully perform
One (1) Safety
Management
Program
1. Participate in and comply
with all safety training
specified by INL/A Safety
Directives and Guidelines at
all operating locations.
a. Weekly Safety Topic
Briefings
b. Monthly Aviation Safety
Training
c. Semi-Annual Safety Stand
Downs
2. Quarterly Emergency
Action Plan (EAP) review and
update
3. Quarterly Emergency
Action Plan (EAP) drills
4. Quarterly Hazard Log
review and update
5. Monthly Safety inspections
6. Notify key USG staff within
two (2) hours of incidents
involving fatality, serious
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accident/incident investigations as
directed by the USG IAW the INL/A Safety
Directives and NTSB guidelines. The
contractor will track aircraft-related
incidents relative to the number of hours
flown. The contractor will track other
safety incidents relative to man-hours
worked. The contractor will establish and
maintain a computerized system to
classify, evaluate, and track hazards
during all phases of program
performance, and maintain a risk
management file. The contractor shall
ensure that all aircraft-related
accidents/incidents are tracked
independently from all other
accidents/incidents, with relevant
information maintained in separate,
searchable databases. The contractor
shall maintain accident/incident
statistical data and shall perform routine
analysis to keep the USG apprised of
developing safety trends within individual
country activities and across the INL/A
program spectrum.
injury, safety of flight, or
structural damage to aircraft
and other incidents which
pose an immediate threat to
personnel and property.
7. Provide the USG with initial
consolidated incident reports
within 24 hours of Safety
notification and complete
final investigation and
closeouts within 30 days.
8. Participate in and comply
with Quarterly Safety Council
meetings at each country
location.
2.C.33 1. Participate in and comply with the Global Aviation
Services HAZMAT/ Environmental program.
2. Comply with 40 CFR 261, 262, 29 CFR 1910.120,
1200 and HAZWOPR.
Environmental compliance activities
include management of hazardous waste
at each site, proper disposal through USG
approved channels, and spill response.
The contractor's HAZMAT program will
One (1)
HAZMAT/Environme
ntal Compliance
Program
1. Corrective
action/remediation of
HAZMAT/Environmental
incidents will be initiated
immediately after occurrence.
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conform to applicable federal, state,
local, base, host nation, and
international/territorial standards for
HAZMAT. The contractor will ensure
refueling and chemical operations comply
with applicable environmental policies.
The contractor will provide oversight of
host nation personnel to ensure
compliance with all environmental laws,
policies and directives during refueling
and chemical operations.
2. Any incidents will be
reported to the USG within 24
hours.
3. No violation of
HAZMAT/Environmental
standards.
2.D Watchkeeping Requirements See location specific requirements in
Sections 3 - 10.

2.E Indefinite Quantity Requirements
2.F Records, Reports, and Deliverables
2.F.1 Management Reports Provide periodic management
reports and contract proposals.
Provide the minutes of all formal
meetings between USG and contractor
personnel, such as weekly meetings and
progress reviews. Other reports include
the results of audits, corrective actions
and follow-up activities, trend analysis,
monthly reconnaissance reports, etc.
These reports are generally historical in
nature and used for immediate and long
term planning as opposed to daily
management. These reports will be made
available in the Flight Operations MIS.
Minutes of USG/contractor meetings will
be coordinated with USG within two (2)
Three (3) reports
per week
1. Reports will be accessible to
USG and PSO 24/7.
2. Data will be 100% accurate.
3. Administrative errors will
be corrected within one (1)
working day.
4. Proposals will be fully
supported and justified by
contractor database or as
required an accepted
estimating methodology as
defined in the FAR.
5. Proposals shall be
submitted within the
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business days following a meeting and
approved by USG prior to posting to MIS.
Proposals will be submitted as required in
support of OY, Task Orders, Requests For
Equitable Adjustment, and unsolicited
proposal pricing activities. Proposals shall
be compliant with the requirements of
Federal Acquisition Regulation (FAR) Part
15.
timeframe stated in the
request for proposal.
2.F.2 Provide periodic management reports and contract
proposals.
The contractor will provide VECPs as
necessary to facilitate improvements
operations, process, procedures, and
improvements to aircraft and facilities.
As required 1. VECPs and PICS will be
submitted as required. As
required, will be fully
supported and justified by
contractor database or as
required an accepted
estimating methodology as
defined in the FAR.
2.F.3 CDRLs Provide the following CDRLs: Eradication
Report, Cost Report and Training Report.
The contractor will provide stated CRDLs
with 100% accuracy. Detected
inaccuracies/errors will be corrected
within three (3) business days by
submitting change pages to CDRLs. CDRLs
will be available in the database to USG
24/7.
Five (5) CDRLs 1. CDRLs will be 100%
accurate and delivered on
time.
2.F.4 Monthly Flying Hour Usage Report Provide a Monthly Flying Hour Usage
Report on flight hours by flight hour
usage code, passengers organization and
aircraft type. By aircraft type, number of
missions, sorties, passengers, cargo and
flight hours per month for each aircraft,
One (1) Report 1. Monthly Flying Hour Usage
Report will be provided not
later than the 5th day after
the end of the preceding
month with no factual errors.
2. The contractor will provide
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and additional notes and concerns.
Report will be available in the database
to USG 24/7.
stated reports with 100%
accuracy. Detected
inaccuracies/errors will be
corrected within 24 hours of
identification by submitting
change pages to Reports.
2.F.5 Senior Federal Travel Report(STFR) The contractor will provide a Senior
Federal Travel Report (SFTR) through the
GSA Travel Reporting Tool for all
countries. Report will be uploaded to the
GSA Travel Report Tool.
One (1) Report 1. Report will be 100%
time. 2. SFTR will be
submitted semi-annually no
later than 15 April and 15
October each year.
2.F.6 Provide periodic Contract Funding and Ceiling Status
Reports showing contract line item ceiling and
funding status including 75% status for the main
contract and all open Task Orders
The contractor will provide stated reports
with 100% accuracy. Detected
inaccuracies/errors will be corrected
within three (3) business days by
submitting change pages to Reports.
Reports will be available in the database
to USG 24/7. Reports will be provided at
a minimum, monthly, but as often as
required.
One (1) Report 1. Reports will be 100%
time. 2. Any detected errors
will be corrected within 24
hours of identification
2.F.7 Daily Operation Reports Provide a Daily Operations Reports on
missions scheduled, flown, cancelled and
aborted by aircraft type, aircraft
identification/tail number, hours flown,
aircraft status, sensitive items,
ammunition, liquid resources, personnel
strength, mission detail and significant
events.
One (1) Daily
Operations Report
Daily Operations Report will
be provided daily not later
than 0900 local time the
following day with no factual
errors. Any detected errors
will be corrected within 24
hours of identification.
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2.F.8 Counter Narcotics (CN) Report Provide a monthly report on all counter
narcotics operations requested,
scheduled flown and cancelled by aircraft
type, missions, sorties, flight hours,
agency supported, passengers, illicit
drugs captured or destroyed and
imagery,
One (1) Monthly CN
Report
Monthly CN Report will be
provided NLT the 5th of the
following month with no
factual errors. Any detected
errors will be corrected within
24 hours of request.
2.G Government Furnished Property
2.G.1 Contractor shall regularly audit the Property
Administration procedures and records, program-
wide, to verify for INL/A the accountability and
reporting of all property is in accordance with FAR
45.5, 45.6, and FAR 52.245.
Government Furnished Property : All USG
property, program wide, at all sites, must
be tracked on the USG property
handbook, a specified task for the
Logistics prime contractor. Once the
property is issued to an associate
contractor, the possession and
responsibility will be tracked and
recorded, effectively transferring
responsibility of accountability to the
receipt holder.

Each prime contractor shall utilize the
MIS system to provide management and
accountability for all material. Each prime
contractor shall ensure all material data
and transactions are accurate and
reported in the MIS system. Each prime
contractor shall ensure their personnel
possessing contract property adhere to
contract requirements regarding

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accountability.
2.G.2 Work shall be performed at ??? Basic facilities such
as work space and its associated operating
requirements (i.e., phones, desks, utilities,
information technology, consumable and general
purpose office supplies) will be provided while
working in Government facilities.

2.G.3 INL/A will provide information, material and forms
unique to the program for supporting this contract.
All unique information related to these
requirements, which are necessary for performance,
will be made available. All existing documentation,
relevant to this contract accomplishment will be
made available. The COR will be the point of contact
for identification of any required information to be
supplied by INL/A.

2.G.4 Manage, account for, control, operate, and maintain
GFP IAW FAR 52.245, FAR 45 and FAR 27.4 (as
applicable). Inventory all property (100% inventory)
annually.
Provide an operationally effective and
cost effective system that ensures proper
use of parts, processing request for
procurement of materials and inventory
tracking. All records and reports of
property, to include physical and financial
accountability, acquisition, utilization,
maintenance and disposal information
for material, special tools and special test
equipment, plant equipment, personal
property, real property, etc., will be
tracked, maintained and visible to USG
through the USGs MIS. Approved
XXX line items of
stock inventory XXX
line items of
property book items
1. Maintain 100% annual
inventory with 98% accuracy
and no violations of FAR
52.245, FAR 45, and FAR 27.4
2. 100% of property will be on
accountable property records
within four business days of
receipt. 3. Loss, Damaged or
Destroyed Investigation
Report will be provided to
USG within 45 days of
incident. Approved extensions
will not be included in the 45
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vendors are identified by a combination
of purchasing and quality control audit
visits. Comply with applicable portions of
52.245, FAR 45 and FAR 27.4.
day time frame.
2.G.5 Manage Controlled Items Identify, manage and
secure sensitive and controlled items, such as
weapons, sensitive/pilfer able items, and
ammunition in accordance with FAR 52.245 and FAR
45.
1. All controlled items will be returned to
Patrick Support Division for disposal in
accordance with the FAR and established
procedures or as directed by the DOS
Property Administrator or DOS IT
representative. The contractor will
immediately notify the USG when any
sensitive item is unaccounted for. The
USG will conduct a report of survey. The
contractor will conduct a 100% serial
number inventory of sensitive material
quarterly. Accountability will be
maintained daily through the use of Hand
Receipts. 2. Provide a weapons inventory
to USG every 6 months. 3. All sensitive
items identified by the contractor for
disposal have been approved by SAA
prior to disposal/destruction.
XXX line items per
month
1. Zero (0) discrepancies in
notifying DOS of any
unaccounted for
sensitive/controlled items
upon discovery.
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3 Information and Qualifications
3.A General Requirements The contractor provides services to the DoS Air Wing per the requirements stipulated in the
SOO and this Statement of Requirements. The contractor primarily renders services in the areas of flight and
ground training for Host Nation and contractor personnel; and associated CONUS/OCONUS support services.
Management: Management of contractor functions and oversight will be performed through the review and
analysis of mission data and operations reports, ensuring compliance with applicable portions of ICAO, FMR 102-
33, AR 95-20, , the FARs, and the requirements of the contract. The Program Management Office (PMO) will audit
for compliance. Metrics for established operations functions will be reviewed and refined on a regular basis.
Country clearance requests will normally be made a minimum of 15 working days prior to travel. Coordination will
be made through DS/ICI/PSS for security clearance verification for US citizens. Coordination shall be made through
DS/IS/IND for MRPT verification for US citizens. Coordination shall be made through the appropriate RSO for non-
US citizens' background investigations. Program management for all functional areas will be provided from Patrick
Support Division in regards to the INL Aviation Program. Concept of Operations: PSD operations activities include
oversight of OCONUS activities, mission support, operational mission planning, limited operational mission
execution on a contingency basis, and post-mission analysis for both fixed-wing and rotary-wing operations.
Approved operational missions may include aerial transportation, SAR MEDEVAC, disabled aircraft recovery,
maintenance test flights, and analysis of aerial reconnaissance/surveillance data provided from remote (satellite)
and OCONUS platform sources. Contractor personnel perform applicable missions with occasional participation by
government personnel. Operations support consisting of aviation life support equipment program management,
aircraft/personnel clearance support, operational mission planning/review and planning cell support, downed
airmen activities (survival/evasion/escape procedures), and tactical communications for local and OCONUS ferry
flights are conducted from PSD by contractor personnel. Training: Formal aircrew (flight) training to enable aerial
mission performance by contractor or host nation personnel is conducted from PSD or other CONUS location IAW
the provisions of the INL/A Operations Directives, the INL/A Guide to Aviation Training and Standardization, and the
respective INL/A Aircrew Training Manuals. Aircraft qualification training may be conducted at PSD with advanced
mission training such as mountain spray mission training conducted at selected CONUS sites. Non-flight training for
contractor personnel consisting of certification training and other mandatory one-time and recurring training
required by the contract or other applicable agency or directive will likely be conducted initially at PSD for all
contractor personnel and on a recurring basis for those personnel permanently assigned to PSD. Mission-specific
non-flight training for contractor personnel may also be conducted at selected OCONUS sites. Program Planning:
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Provide future program planning. Planning cell support provided 2-3 times per year to provide recommendations
for intermediate planning (2-6 months into the future) and long-term planning (6-18 months into the future).
Convene planning cell to review and provide recommendations for all future functions with emphasis on impact of
program expansion, tactics development, and additional aircraft purchases. Comply with FMR 102-33 and FAR 45.5.
3.A.1 Scope of Work: USG facilities are available for use at Patrick AFB. Contractor's PMO will be co-located at PAFB. The
contractor provides all management and administration functions necessary for safe, efficient, and effective
operations of the MOB located at Patrick AFB, FL. Management and administration functions include the
programmatic application of best military and commercial practices in all functional requirement areas. In addition,
best industry practices will be applied in the areas of business management, human resources, finance, accounting,
and administration. The contractor will provide an integrated MIS with Web-based access to the USG. Program
Managers at Patrick AFB maintain system-wide management authority across the spectrum of the Aviation Flight
Services Program.
3.B Personnel Qualifications. No unique requirements in this section. Refer to section 2.B.
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3.C PERFORMANCE REQUIREMENTS

3.C.1 Handle classified/COMSEC material All classified, COMSEC material will be
handled and stored IAW DoS regulatory
guidance.
One (1) Classified /
COMSEC Program
No DoS security regulation
violations
3.D Watchkeeping Requirements Refer to section 2.D
3.E Indefinite Quantity Requirements Refer to section 2.E.
3.F Records, Reports, and Deliverables Refer to section 2.F.
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4 Section 4: Colombia Country Operations
4.A General Requirements: The Aviation Flight Services Program supports the US Embassy Country Team and INL-Post
Bogot in assisting the Government of Colombia (GOC) in the curtailment of the supply of illegal drugs from
Colombia to the United States. Direct program support is provided to the Colombian National Police (CNP) for
eradication of illicit drug crops. Contractor crewmembers will be provided GFP-issued weapons while performing
flight duties. Flight standardization personnel ensure all INL operational requirements are being accomplished
according to established standards by conducting ground and flight training as well as maintaining oversight of
training and standardization issues IAW INL ATP. Concept of Operations: Aerial Eradication Operations in Colombia
concentrate on the main objective of aerial spraying of illicit crops with herbicide. The eradication mission employs
three (3) mobile packages of fixed-wing agricultural spray aircraft with surge capability for one (1) occasional
mobile package utilizing existing resources. Eradication training will generally consist of training GEOINT operators,
and C208 pilots. Training, qualifications and currencies will be tracked in the contractor MIS training module. The
contractor will provide a training plan that will be updated quarterly with progress reports provided monthly. SAR
MEDEVAC The Colombian National Police (CNP) has assumed the SAR mission in Colombia. Contractor will provide
a SAR trainer / Liaison with the CNP. Qualification/upgrade training for spray pilots will be conducted CONUS.
4.A.1 Scope of Work: The contractor provides all management and administration functions necessary for safe, efficient,
and effective operations of the Aviation Support Services Program at the designated sites. Scope of work standards
are as follows:
4.A.2 The contractor will provide current and qualified aircrew for all airframes to 90% of assigned aircraft 365 days a
year.
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4.C.1 Aerial Eradication Provide and perform aerial
eradication of illicit crops in support of established
USG goals.
Aerial eradication support will include all
flight operations to support the aerial
eradication mission to include
coordinating, interdiction, air assault,
disabled aircraft recovery and
SAR/CASEVAC and supporting aerial
transportation, eradication and
reconnaissance missions. Provide
qualified (mission-ready) spray pilots to
fly missions. Additionally, be prepared to
support surge operations with existing
resources.
Hectares: 100,000
based upon
available funding.
1. Will meet or exceed
established annual eradication
goal with a verified 85% or
better effectiveness rate. 2.
Provide current and qualified
crews to man 80% of assigned
aircraft 365 days a year. 3.
Respond to surge
requirements within 15 days
of notification by the USG.
4.C.2 Aerial Transport Cargo and Personnel Transport
cargo and personnel to meet in country mission
support requirements. Comply with the intent of 41
CFR 102-33 and applicable ICAO standards.
Average monthly movement is 400
passengers and 80,000 pounds of cargo.
Cargo and personnel transport provided
with GFP and CATS aircraft.
400
passengers/month
80,000 lbs
cargo/month
1. Maintain average utilization
at or above 80% of allowable
cargo/passenger load for all
flights. 2. Update monthly
passenger and cargo status. 3.
Provide SAA monthly report
detailing previous 30 days
commercial shipping
expenses.
4.C.3 Operations Mission Support (Intelligence Support) As applies to Aerial Eradication only,
acquire and provide intelligence and
information for operational planning.
Receive daily reports from all available
sources, update intelligence layer of
Common Operation Picture (COP) as
changes become available, conduct
Continuous 1. All available assets
exploited by the all
Intelligence sources to ensure
the most current and accurate
intelligence is provided. 2.
Battle Book updated daily and
disseminated to the crews. 3.
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detailed analysis, assist in mission
planning, conduct pre-mission
intelligence briefing, identify risk and
recommend mitigation and liaise with HN
commanders.
Mitigating factor appropriate
for the threat analysis and
includes all the required
information that the aircrews
need to accomplish for their
mission. 4. Conduct analysis
and issue mitigation factors,
plan briefed in the daily flight
briefing and executed during
the mission. 5. Intelligence
debriefings conducted with
contractor and Host Nation
Aircrews
4.C.4 Provide mission qualified and current aircrews to
support contractor or host nation Imagery,
Surveillance and Reconnaissance missions. Provide
USG and/or host nation personnel with collection
products.
Where required, provide mission
qualified and current aircrews for
missions that Include, but not limited to
collecting digital multispectral and EO/IR
imagery, of areas with illicit crop
cultivation and other areas of interest as
directed by the USG. Provide processing,
analysis and reporting on all collected
imagery and data.
Flying hour program
as established in
each country
1. No occurrences of aircraft
crew availability. 2. All
imagery collection
requirements delivered to the
customer within 24 hours of
request and data or imagery
being made available.
4.C.5 Nationalization and Host Nation Training. Aerial Eradication Training Contractor
goal is to replace selected contract
personnel with trained CNP personnel.
The contractor will identify deficiencies
and submit a recommended training plan
to rectify those deficiencies to the USG.
Contractor will provide training to
selected CNP GIS personnel to support in-
One (1) contractor
reduction
plan/schedule.
1. 100% of training completed
IAW within approved Training
Plan/Schedule. 2. Oversight
will ensure 100% compliance
with INL standards.
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country reconnaissance and analysis
operations leading to eventual
nationalization of the GEOINT program.
The goal is to provide trained Colombian
National Police IAW INL/A standards.
guidance.
COMSEC Program
violations
4.F.1 Provide eradication mission performance daily. Mission performance data includes:
herbicide dispensed, hectares sprayed,
department (location) sprayed in,
departure point (FOL), reason for mission
abort, and type of illicit crop sprayed with
daily, monthly and yearly totals (calendar
year), hostile fire, and other pertinent
data or unusual events.
One (1)
comprehensive
eradication report
daily, covering all
spray base activity.
1. Daily reports will be
provided each day by 0900
local time with no factual
errors for the previous day's
activities.
2. Any detected errors will be
corrected within one (1) day
of identification.
4.F.2 Provide host-nation activity/strength report daily. Mission performance data includes: daily
report on number of host-nation aviation
personnel present for duty and training.
One (1)
comprehensive
host-nation
strength/ activity
report daily,
covering all
operating locations.
activities.
of identification.
4.F.3 Provide intelligence reports. Provide intelligence reporting in
accordance with USG approved SOP.
One (1)
comprehensive
intelligence report
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daily, covering all
operating locations.
activities.
of identification.
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5 Section 5: Honduras Country Operations
5.A General Requirements: The Aviation Support Services Program supports the US Embassy Country Team and INL-
Post Honduras in assisting the Government of Honduras (GOH) in the Counter Narcotics Program. Direct program
support is provided to the Honduran Air Force (HAF) in the surveillance and interdiction of narcotics, arms, and
other unlawful activities in Honduras. This mission area is in direct support of the US Embassy and the Government
of Honduras (GOH). In this cooperative program, the GOH provides pilots based on the needs of the program. The
contractor provides flight standardization, and training to GOH personnel and support of the aviation support
Services Program in Honduras. The aircraft in this project will be operated in accordance with established INL/A
directives, standard operating procedures and policies. Contractor personnel provide oversight and training for
GOH personnel to accomplish tasks needed. Rotary-Wing Standardization Pilots ensure all INL operational
requirements are being accomplished according to established standards by conducting ground and flight training
as well as maintaining oversight of training and standardization issues IAW INL/A GATS Manual. . The contractor
will maintain a logistical support package consisting of communications equipment, Night Vision Goggles (NVG),
Aircrew Life Support Equipment (ALSE), and other items required for the GOH to continue to operate this program
with the contractor's assistance. Sites throughout the country may be supported as well depending upon the
requirements of the Embassy Country Team. The contractor employees deploy as required to successfully
accomplish the mission, to include: flight standardization, RW Instruction, Armament maintenance, training,
operations storage, and security, Air and Ground Safety, Operations. To ensure a current and comprehensive
security awareness program, the contractor managers receive and disseminate daily information updates from
Homeland Security, US State Department and US Embassy web sites.
5.A.1. Scope of Work; Contractor shall provide all management and administration functions necessary for safe, efficient,
and effective operations of the Aviation Support Services Program at the sites designated by the INL-Post and
utilizing rotary aircraft (as described in Appendix 2). The scope of work includes programmatic application of best
military and commercial practices in all functional requirement areas. In addition, best industry practices will be
applied in the areas of business management, human resources, finance, accounting, and administration. Close
programmatic liaison with DoS Air Wing Staff and the Country Embassy and INL-Post is required. Site and functional
managers at the MOB. Maintain country-wide management authority across the spectrum of the Aviation Support
Services Program and are accountable directly to the Senior Aviation Advisor for all operations. The contractor
operates from other sites as directed by the USG.
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5.C.1 Provide oversight to ensure compliance with USG
directives and safe execution of flight operations.
Provide oversight for rotary-wing training
and operations. The contractor and host
nation personnel perform interdiction,
manual eradication support, passenger
and cargo transport, reconnaissance, and
surveillance missions support for six Huey
II aircraft. Contractor personnel train,
evaluate and provide oversight to insure
host nation program personnel are
operating to INL/A standards.
One (1) host Nation
Training Program to
provide qualified
aircrews to support
6 UH-1 II.
IAW INL/A approved POI's,
Training Plan and Schedule. 2.
All training records
maintained IAW with INL/A
GATS.
5.C.2 Provide, operate and maintain an Aviation Life
Support Equipment (ALSE) Program.
Provide an ALSE program for up to 24
Honduran crewmembers. ALSE
maintenance will include the inventory
control, inspections, and stock leveling to
ensure adequate availability. ALSE will
include Night Vision Goggles (NVGs).
Comply with technical data for ALSE and
applicable portions of AR 95-1, AR 385-
95, FM 1-302, FM 1-508, and DA PAM
738-750 and 738-751 with DoS
supplement. Perform ALSE site visits as
necessary to maintain site ALSE
equipment inspections up to date.
24 Honduran
crewmembers
1. No less than 95% on-hand
assets mission capable.
5.C.3 Host Nation Training Develop and provide a
comprehensive training program for host nation
personnel.
The contractor will identify host nation
deficiencies and develop a
comprehensive training program to
ensure qualified aircrews are available to
support mission requirements. Training
One (1) host Nation
Training Program to
provide qualified
aircrews to support
6 UH-1 II
Training Plan and Schedule.
2. All training records
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will be conducted as necessary to make
sure trained personnel maintain the
levels of proficiency and standards
established by DOS Directives and
applicable TM, FMs, Safety Directives,
and local SOPs. Provide qualification and
sustainment training to aircrew as part of
steady state training requirements.
Additionally, provide NVG and SAR
qualification to host nation along with
the necessary oversight required to
ensure continued skills sustainment and
adherence to INL/A standards. Contractor
will train SAR/CASEVAC crewmembers to
support the mission as part of steady
state OJT requirements. Nationalization
and Host Nation Training: Develop,
provide, and implement a comprehensive
plan to reduce contractor's oversight
over the life of the contract including all
operation functions. The contractor goal
is to train sufficient pilots at all levels to
insure the aircrew can meet mission
requirements. The contractor will identify
deficiencies and submit a recommended
training plan to rectify the deficiencies to
the USG. This transition will be planned
for a phased approach for increasing host
nation responsibility for the Huey IIs.
GATS.
3. Project plan uploaded to
PSO Integrated Master
Schedule (IMS) upon
initiation.
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6 Section 6: Peru Country Operations
6.A General Requirements The Aviation Support Services Program supports the U.S. Embassy Country Team and INL-
Post Lima in assisting the Government of Peru (GOP) in the curtailment of the supply of illegal drugs from Peru to
the United States. Direct program support is provided to the Polica Nacional del Peru (Peruvian National Police-
PNP) Aviation Service in the manual eradication of illicit drug crops and interdiction of illegal drug trafficking.
Concept of Operations: The Peru program supports the PNP in manual eradication of coca crops and the
interdiction of narco-traffic activities. Operations are conducted out of the MOB Pucallpa and at least two FOL sites.
The contractor provides oversight of flight operations and standardization through the use of operations
coordinators. The contractor will operate and maintain a presence at the MOB in Pucallpa. Oversight presence at
FOL's will be maintained with an assigned OPSCO on-site. The FOLs may be, but is not limited to, one of the
following locations: Palma Pampa, Pichari, Aguayita, Mazamari, Aucayacu, Ongon, Santa Lucia, and Tingo Maria. A
third FOL is considered a surge effort and will be partially supported by scheduled visits and inspections to ensure
compliance with established safety directives and policies. There are no contract personnel assigned to the third
FOL. Support the US State Department mission of assisting the GOP to eradicate and interdict illicit substances, the
contractor provides qualified technicians (US, TCN and LN) to provide oversight, training, and direct labor to ensure
compliance in the following areas, air and ground safety and operations oversight. Training: To ensure the
maximum availability of fully mission capable aircraft, the contractor technicians provide formal and informal
training in the classroom and "on the job" training to ensure the PNP pilots and technicians are current and skilled
in the safe operation of aircraft and support equipment. Training encompasses all aspects of pilot training and
aircraft operations. Contractor technicians deploy throughout Peru as required to ensure the mission is
accomplished IAW INL-Post guidance and to provide on-site training, oversight, and the security of US Government
property. To ensure a current and comprehensive security awareness program, the contractor managers receive
and disseminate daily information updates from Homeland Security, US State Department and US Embassy web
sites.
6.A.1 Contractor will provide all management and administration functions necessary for safe, efficient, and effective
operations of the Aviation Support Services Program at two locations and other locations when the mission is
required Scope of work standards are as follows:
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6.C.1 Operations 1. Provide support necessary to assist
PNP to accomplish their mission. 2. Provide
operational oversight of PNP. 3. Provide a full-time
person in Pucallpa to coordinate daily activities with
PNP and ensure operational requirements are met.
Host nation personnel perform
interdiction, manual eradication,
passenger transport, reconnaissance, and
surveillance missions. Support for 23
Huey II aircraft and one C-208 aircraft.
Contractor personnel do not fly
operational missions. Contractor
personnel train, evaluate and provide
oversight to insure host nation program
personnel are operating to INL/A
standards.
One (1) Mission
Support flight hour
program
1. No instances of lack of
coordination between PNP
officers and operations
coordinator.
2. Ensure 100% compliance to
INL standards.
6.C.2 For the PNP Helicopter Program, surge to a third (3)
FOL for 90 days.
For PNP, surge is defined as reaction to a
COM directed operations.
Third (3) FOL for 90
days not to exceed
90 days per contract
year.
1. Respond to requirements
within 24 hours of notification
by Senior Aviation Advisor
(SAA).
6.C.3 ALSE Provide oversight for Aviation Life Support
Equipment (ALSE) for PNP.
The contractor will oversee the ALSE
program for PNP crewmembers.
Contractor will generate the requirement
for the purchase of equipment based
upon contractor and stake holder inputs.
Control and manage the ALSE program
for PNP.
1 x ALSE program 1. Maintain 95% on-hand
assets at mission-capable
status.
2. No missions aborted due to
lack of ALSE support.
6.C.4 Host Nation Training The contractor will identify host nation
One (1) host Nation
Training Program to
provide qualified
aircrews to support
23 UH-1 II and one
C-208 Caravan.
Training Plan and Schedule.
2. All training records
GATS.
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sustainment training to PNP aircrew as
part of steady state training
requirements. Additionally, provide NVG
and SAR qualification to host nation along
with the necessary oversight required to
insure the PNP air crew can meet mission
for a phased approach for increasing PNP
responsibility for the Huey IIs and C-208.
3. Project plan uploaded to
PSO Integrated Master
Schedule (IMS) upon
initiation.
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7 Pakistan Country Operations
7.A General Requirements: The Aviation Support Services Program supports the US Embassy Country Team and INL-
Post Islamabad in assisting the Government of Pakistan (GOP) in the Border Security Project. Direct program
support is provided to the Ministry of the Interior Air Wing in the surveillance and interdiction of personnel,
narcotics, arms, and other unlawful border activities along the Pakistan-Afghanistan border. Concept of Operations:
This mission area is in direct support of the US Embassy and the Government of Pakistan (GOP). In this cooperative
program, the GOP provides pilots based on the needs of the program. The contractor provides flight
standardization, and training to GOP personnel and support of the aviation Flight Services Program in Pakistan. The
aircraft in this project will be operated in accordance with established INL/A directives, standard operating
procedures and policies. Contractor personnel provide oversight and training for GOP personnel to accomplish
tasks needed. Fixed-Wing and Rotor-Wing Standardization Pilots ensure all INL operational requirements are being
accomplished according to established standards by conducting ground and flight training as well as maintaining
oversight of training and standardization issues IAW INL/A GATS Manual. The contractor will maintain a logistical
support package consisting of, communications equipment, Night Vision Goggles (NVG), Aircrew Life Support
Equipment (ALSE), armament and other items required for the GOP to continue to operate this program with the
contractor's assistance. The contractor employees deploy as required to successfully accomplish the mission, to
include: Flight standardization and FW/RW instruction, to include FLIR mission management, and employment
training. " Air and Ground Safety " Operations " Armament/Weapons Training: The contractor will provide
qualification and sustainment training to GOP aircrew for the Huey II and C-208 aircraft as part of our steady state
training requirements. Additionally, the contractor will provide the necessary oversight required to ensure
continued skills sustainment and adherence to INL/A standards. Security: To ensure a current and comprehensive
security awareness program, the contractor managers receive and disseminate daily information updates from
Homeland Security, US State Department and US Embassy web sites.
7.A.1 Scope of Work: Contractor shall provide all management and administration functions necessary for safe, efficient,
and effective operations of the Aviation Support Services Program at the designated sites. The scope of work
includes programmatic application of best military and commercial practices in all functional requirement areas. In
addition, best industry practices will be applied in the areas of business management, human resources, finance,
accounting, and administration. Close programmatic liaison with DoS Air Wing Staff and the Country Embassy and
INL-Post is required. Site and functional managers at the MOB in Quetta maintain country-wide management
authority across the spectrum of the Aviation Flight Services Program and are accountable directly to the Aviation
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Flight Services Program Director for all operations. The contractor operates from Quetta and normally will not
forward deploy.
7.B Personnel Qualifications. No unique requirements in this section. Refer to section 2.B
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7.C.1 Operations Oversight Provide oversight to ensure
compliance with USG directives and safe execution
of flight operations.
Host nation personnel perform
interdiction and reconnaissance, and
surveillance, missions. Support for
fourteen Huey II aircraft and three C-208
aircraft. Contractor personnel do not fly
operational missions. Contractor
personnel train, evaluate and provide
oversight to insure host nation program
personnel are operating to INL/A
standards. Provide oversight for imagery
platforms (C-208). Comply with
applicable USG Directives.
One (1) Oversight
Program In support
of established flight
hour program.
1. USG notification of non-
compliance within 24 hours.
Provide documented findings
and recommendations.
7.C.2 ALSE Support Provide and maintain an ALSE program
for host nation crewmembers.
program for 75 Pakistani air crew
members. Contractor will generate the
requirement for the purchase of
equipment based upon USG, contractor
and stake holder inputs. Control and
manage the ALSE program for Pakistan.
Maintain equipment IAW applicable tech
data and manuals to include NVG
systems.
1 x ALSE Program
for up to 75
Pakistani air
crewmembers
7.C.3 Perform Host Nation Training and Support to
Nationalization
Contractor will identify host nation
training deficiencies and develop a
One (1) host Nation
Training Program to
provide qualified
aircrews to support
14 UH-1 II and 3 C-
208 Caravans.
GATS.
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sure trained personnel maintain the level
of proficiency and standards established
by DoS and applicable TM, FMs, Safety
Directives, and local SOPs. The contractor
will provide OJT , qualification and
sustainment training to GOP aircrew as
part of steady state training
requirements. The training also includes
operating the sensor system(s) employed
on the C-208 imagery platform. Training
includes use of rotary- and fixed-wing
aircraft to conduct aerial search,
extraction, and evacuation of personnel
from remote and sometime hostile areas.
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8 Section 8: Afghanistan Country Operations
8.A General Requirements: The Aviation Support Services Program supports the U.S. Embassy Country Team and INL-
Post Kabul in assisting the Government of Afghanistan (GOA) in the interdiction of illegal drugs. Direct program
support is provided in the form of aviation support to DoS programs and other agencies as well as general aviation
support to other missions as directed by the Ambassador. In addition to helicopter support, the Aviation Flight
Services Program provides Intra/Inter-Theater Airlift Support to DoS programs and other authorized customers
using both fixed and rotary wing aircraft. The Embassy Air Operations Program supports the US Embassy Country
team in the support for USG approved personnel who need to travel to various locations throughout Afghanistan in
order to conduct official business. Direct program support is provided in the form of rotary and fixed wing airlift
support to the US Agency for International Development (USAID) in Afghanistan, and the Bureau of South and
Central Asian Affairs (SCA). Approximately 35,000 personnel and 3 million pounds of cargo is moved to more than
40 locations. Concept of Operations: The contractor will establish and sustain a Main Operating Base (MOB) in
Kabul, a Forward Operating Base (FOB) in Kandahar and the capability to deploy a temporary FOL in support of field
operations. The contractor will manage Fixed Wing and Rotary Wing subcontracts to meet the DoS Supplemental
Airlift Support requirement using Wet leased aircraft and flight crews. Embassy Air Operations Program is an
ongoing effort utilizing multiple fixed wing and rotary wing assets, online reservation system for passengers and
cargo. The contractor shall add and maintain routes and flight schedules per the direction of the AOD. Aircraft may
be added through the year to expand routes, passenger, and cargo capacity. Existing functions of both ground and
air operation support in Kabul and Kandahar will be supplemented with additional personnel as necessary to
support the additional aircraft. In addition to ground and air support functions, air transport services will include
services of passenger ticketing, passenger baggage handling, in flight safety services, passenger ground staging.
Additional services that will be managed by the contractor in support of this program will be Air Terminal
Operations, Base Security, Intelligence and Operations. The Aviation Flight Service Program shall continue to
support INL Counter Narcotic operations in support of the DEA and the Government of Afghanistan with INL assets,
to include Interdiction, HVT, and Reconnaissance missions. Training: Gunner Training: All Afghanistan Program
Huey II gunners are trained, CH-46E Crew Chiefs, and S-61 Flight Engineers will be trained, in accordance with a DoS
approved training program. All training will be structured per the approved Program of Instruction (POI). Training
will be scheduled concurrently with pilot training to ensure effective use of resources. Planning, preparation, and
training will be accomplished by in-country personnel. Live fire training will be conducted in Afghanistan at Aerial
Gunnery Ranges. The training will be conducted by a qualified Gunnery Instructor designated as a Non-pilot
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Standardization Instructor (NPSI). SAR/Medic Training: All Afghanistan Program Huey II Search and Rescue
(SAR)/Medics are trained in accordance with a DoS approved POI, ATMs and SOPs. Training will be scheduled
concurrently with pilot training when applicable to ensure effective use of resources. Planning, preparation, and
training will be accomplished by in-country personnel. Live fire training will be conducted in Afghanistan at
Gunnery Ranges. The training will be conducted by a qualified SAR Lead.
8.A.1 Scope of Work: The contractor provides all management and administration functions necessary for safe, efficient,
and effective operation of the Aviation Support Services and Embassy Air Operations Program at the MOB in Kabul
and the FOB in Kandahar or other locations as directed. Scope of work standards are as follows:
year.
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8.C.1 Force Protection/Physical Security: Provide security
support services for personnel, facilities, aircraft and
equipment.
Provide fixed based guard force for
Temporary Facilities, Main Operating
Base and the Forward Operating Bases.
Provide Protective Service Detail (PSD)
for the ground transport of personnel
outside of the bases. Provide Flight
security personnel support for each Intra-
Theater airlift of personnel and cargo.
Provide security, threat and weapons
training for all employees prior to
deployment of employees to Afghanistan
Comply with all other training
requirements.
One (1) force
protection program
1. Zero contractor security
failures due to not following
established security directives
/ SOPs.
2. Maintain security of all
assigned personnel
and documented IAW
approved Training
Plan/Schedule and tracked in
AWIS.
guidance.
COMSEC Program
violations
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9 Section 9: Guatemala Country Operations
9.A General Requirements: The Aviation Flight Services Program supports the US Embassy Country Team and INL-Post
Guatemala in assisting the Government of Guatemala (GOG) in the Counter Narcotics Program. Direct program
support is provided to the Guatemalan Air Force (GAF) in the surveillance and interdiction of narcotics, arms, and
other unlawful activities in Guatemala. Concept of Operations: This mission area is in direct support of the US
Embassy and the Government of Guatemala (GOG). In this cooperative program, the GOG provides pilots and
maintenance personnel based on the needs of the program. The contractor provides flight standardization, and
training to GOG personnel and support of the aviation Flight Services Program in Guatemala. The aircraft in this
project will be operated in accordance with established INL/A directives, standard operating procedures and
policies. Contractor personnel provide oversight and training for GOG personnel to accomplish tasks needed.
Rotary-Wing Standardization Pilots ensure all INL operational requirements are being accomplished according to
established standards by conducting ground and flight training as well as maintaining oversight of training and
standardization issues IAW INL/A GATS Manual. The contractor will maintain Night Vision Goggles (NVG), Aircrew
Life Support Equipment (ALSE), and other items required for the GOG to continue to operate this program with the
contractor's assistance. Sites throughout the country may be supported as well depending upon the requirements
of the Embassy Country Team. The contractor employees deploy as required to successfully accomplish the
mission, to include: Flight standardization, RW instruction, Armament maintenance, training, operations storage,
security and Air and Ground Safety Operations. Host Nation Training: The contractor will provide initial
qualification/certification training to assigned host nation personnel in accordance with the approved INL/A
training Program of Instruction (POI) and the Guide to Aircrew Training (GAT) in the disciplines identified in
paragraph 9.C.4. Upon completion of training, the contractor will provide the necessary oversight required to
ensure continued skills sustainment and adherence to INL/A standards. Security: To ensure a current and
comprehensive security awareness program, the contractor managers receive and disseminate daily information
updates from Homeland Security, US State Department and US Embassy web sites.
9.A.1 Contractor shall provide all management and administration functions necessary for safe, efficient, and effective
operations of the Aviation Support Services Program at the sites designated by the INL-Post and utilizing UH-1HII
aircraft. The scope of work includes programmatic application of best military and commercial practices in all
functional requirement areas. In addition, best industry practices will be applied in the areas of business
management, human resources, finance, accounting, and administration. Close programmatic liaison with DoS Air
Wing Staff and the Country Embassy and INL-Post is required. Site and functional managers at the MOB in
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Guatemala City maintain country-wide management authority across the spectrum of the Aviation Support Services
Program and are accountable directly to the Senior Aviation Advisor for all operations. The contractor operates
from Guatemala City and other sites as directed by the INL-Post.
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9.C.1 Provide oversight to ensure compliance with USG
directives and safe execution of flight operations.
Provide oversight for rotary-wing training
and operations. The contractor and host
nation personnel perform interdiction,
manual eradication support, passenger
and cargo transport, reconnaissance, and
surveillance missions support for six Huey
II aircraft. Contractor personnel train,
evaluate and provide oversight to insure
host nation program personnel are
operating to INL/A standards.
One (1) host Nation
Training Program to
provide qualified
aircrews to support
6 UH-1 II.
GATS.
9.C.2 Provide, operate and maintain an Aviation Life
Support Equipment (ALSE) Program.
program for 21 Guatemalan
crewmembers. Pakistani air crew
members. Contractor will generate the
requirement for the purchase of
equipment based upon USG, contractor
and stake holder inputs. Control and
manage the ALSE program for
Guatemala. ALSE maintenance will
include the inventory control,
inspections, and stock leveling to ensure
adequate availability. ALSE will include
Night Vision Goggles (NVGs). Comply with
technical data for ALSE and applicable
portions of AR 95-1, AR 385-95, FM 1-
302, FM 1-508, and DA PAM 738-750 and
738-751 with DoS supplement. Perform
ALSE site visits as necessary to maintain
21 Guatemalan
crewmembers
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site ALSE equipment inspections up to
date.
9.C.3 Host Nation Training Develop and provide a
comprehensive training program for host nation
personnel.
The contractor will identify host nation
sustainment training to aircrew as part of
steady state training requirements.
Additionally, provide NVG and SAR
qualification to host nation along with
the necessary oversight required to
insure the aircrew can meet mission
One (1) host Nation
Training Program to
provide qualified
aircrews to support
6 UH-1 II
1. Zero contractor security
failures due to not following
established security directives
/ SOPs.
2. Maintain security of all
assigned personnel
and documented IAW
approved Training
Plan/Schedule and tracked in
AWIS.
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for a phased approach for increasing host
nation responsibility for the Huey IIs.
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10 Section 10: Iraq
10.A General Requirements: The Bureau of International Narcotics and Law Enforcement Affairs, Office of Aviation
(INL/A) Support Services contract provides services for the Bureau of Diplomatic Security (DS) and the Regional
Security Office (RSO) in Iraq and the Bureau of Near Eastern Asian Affairs (NEA) -- necessary for the establishment
and operation of air operations in support of the Chief of Mission in Baghdad, Iraq. Collectively, all operations will
be known as Embassy Air Iraq (EAI). The services provided to the diplomatic missions of the U.S. Embassy, Baghdad,
Iraq will ensure the safety and security of embassy personnel. The aviation services to be provided by INL Office of
Aviation include, but are not limited to safe and secure air transportation of personnel and equipment in support of
Embassy programs, movement of quick reaction forces provided by DS, Search and Rescue, MEDEVAC operations,
route reconnaissance, and convoy escort. Contractor crewmembers will be provided GFP-issued weapons while
performing flight duties. Contractor will direct the use of lethal force I.A.W approved INL/A Rules of Engagement
(ROE) and Post Fire Arms Policy. All applicable major requirements, related information, and performance
standards from section 2 of the base SOR apply. Concept of Operations: The contractor will establish and sustain a
Main Operating Base (MOB) at Baghdad International Airport (BIAP) - Sather Air Force Base, Forward Operating
Bases (FOB) at LZ Embassy (LZE), Erbil, and Basrah. The contractor will operate a fleet of fixed wing and rotary wing
aircraft to support COM domestic and international air movements within the theater of operations (Jordan). In
addition to ground and air support functions, air transport services will include services of passenger ticketing,
passenger baggage handling, in flight safety services, passenger ground staging. The contractor will support the
Embassy Air Iraq mission of personnel transport, security, and convoy escort with light-lift and medium lift,
helicopters by providing the following: Qualified technicians (AMCITs) to ensure compliance in the following areas:
Air and Ground Safety, Flight Operations, Intelligence (obtained from USG sources at the U.S. Embassy and made
available to aircrews at Briefings), Pilots and NRCM (to include both Crew chief and Flight Medics, and SAR),
passenger manifesting, Flight scheduling and manifest personnel for all air transport services to include services of
passenger manifesting, baggage handling, cargo preparation for transport, in flight safety services, and passenger
ground staging. Training: SAR and Flight Medic Training: All Iraq Program Search and Rescue (SAR) and Flight
Medics are trained in accordance with a DoS approved POIs, ATMs and SOPs. Training will be scheduled
concurrently with pilot training when applicable to ensure effective use of resources. Planning, preparation, and
training will be accomplished by in-country personnel. Live fire training will be conducted in Iraq at USG approved
ranges. The training will be conducted by a qualified SAR Lead and Flight Medic respectively.
10.A.1 Scope of Work: Contractor shall provide all management and administration functions necessary for safe, efficient,
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and effective operations of the Aviation Support Services Program at all sites designated by the Aviation Operations
Director (AOD) and utilizing all assigned aircraft. The scope of work includes programmatic application of best
military and/or commercial practices in all functional requirement areas. In addition, best industry practices will be
applied in the areas of business management, human resources, finance, accounting, and administration. Close
programmatic liaison with DoS Air Wing Staff and the U.S. Embassy is required. Site and functional managers at the
MOB in BIAP will maintain country-wide management authority across the spectrum of the Aviation Support
Services Program and are accountable directly to the AOD for all operations. The contractor operates from
Baghdad and other sites which include but are not limited to the South Forward Operating Base (SFOB), and the
North Forward Operating Base (NFOB), and Baghdad International Airport as the Main Operating Base (MOB) or as
directed by the USG.
year.
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10.C.1 Provide medical evacuation (MEDEVAC) support Provide mission-qualified crews to
support and perform Medical Evacuation
coverage 24 hours a day, seven days a
week, for the country of Iraq as directed,
in accordance with DoS Operations
Directive and approved SOP's.
Contractor shall maintain requisite
trained Personnel.
One (1) Medical
Evacuation program
1. 100% MEDEVAC mission
support. 2. No occurrences of
missions aborted or cancelled
due to crew availability.
10.C.2 Air Traffic Control (ATC) The contractor will operate, and maintain
a USG provided air traffic control tower
providing all coordination for safe air
traffic operations in to and out of the
designated landing zone, which falls
under the Baghdad International Airport
airspace. The Contractor will be
responsible for providing surveillance,
control and coordination of all air traffic
in to and out of Embassy Heliport (EHP).
One (1) Air Traffic
Control Program
1. 24/7 operations of the ATC
tower at Embassy Heliport.
guidance.
COMSEC Program
violations
10.D Watchkeeping Requirement Refer to section 2.D

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