STANDARDS AND PROCEDURES

DEPARTMENT: STEWARDING JOB CATEGORY: STEWARD

HEAD: CHIEF STEWARD G. M. APPROVAL: DATE:
TASK: OUTLET BUSSING PROCEDURES
STANDARD: All stewards to ensure correct outlet uss!n" #rocedures are $a!nta!ned da!l% !n
d!s& was& area to allow 'ree and t!d% $o(e$ent and a(o!d con"est!on o' wor)
s#ace*
PROCEDURE:
+* E,#la!n and s&ow deco% s%ste$ % #lates*
-* Ensure t&ere are enou"& "lass rac)s !n are 'or c&an"!n" w&en 'ull*
.* Ensure correct t%#es o' "lass rac)s are a(a!lale !n o(er&ead rac)s*
/* 0ee# uss!n" area clear and eas!l% access!le 'or wa!ters1wa!tresses to e ale to #ut down
t&e!r tra%s*
2* Ite$s not $eant 'or clean!n" are to e re$o(ed as soon as #oss!le*
3* 4a!nta!n "ood &ouse)ee#!n" !n area to a(o!d tr!##!n" and sl!#s*
+5
STANDARDS AND PROCEDURES
DEPARTMENT: STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: IDENTIFICATION AND T6PES OF CHINAWARE USED B6 OUTLETS AND
DESTAINING CHINA
STANDARD: All stewards s&ould e ale to !dent!'% all t%#es o' c&!naware used !n outlets and
ensure all c&!na e!n" !ssued to outlets are sta!n 'ree o' tea or co''ee etc*
PROCEDURE:
+* S&ow and e,#la!n t&e two t%#es o' c&!naware7
A* D!ne d!n!n" used !n Hor!8ons*
B* House c&!na used !n Co''ee S&o#9 Funct!on roo$s*
-* Ident!'!cat!on o' c&!naware accord!n" to !ts use %7
A* S&a#e*
B* S!8e*
C* Use*
And can e done % #lac!n" a sa$#le o' eac& !te$ on a tale9 &a(!n" t&e lar"e !te$s '!rst and
$o(!n" on to s$aller !te$s*
.* 4a!nta!n c&!na correctl% and )now w&at c&e$!cals to use 'or desta!n!n" #rocedure*
+:
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: IDENTIFICATION AND T6PES OF GLASSWARE USED B6 OUTLETS
STANDARD: All stewards w!t&!n t&e '!rst wee) o' start date s&ould e ale to !dent!'% all
"lassware used % outlets*
PROCEDURE:
+* S&ow and e,#la!n t&e t&ree t%#es o' "lassware used7
A* Hor!8ons*
B* All ot&er outlets*
C* Pool area*
-* Ident!'!cat!on o' "lassware %7
A* Na$e*
B* S&a#e*
C* S!8e*
D* He!"&t*
E* Use*
-;
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: IDENTIFICATION AND T6PES OF CUTLER6 USED B6 OUTLETS
STANDARD: All stewards s&ould e ale to !dent!'% all cutler% used !n outlets w!t&!n outlets
w!t&!n '!rst wee) o' start date*
PROCEDURE:
+* S&ow and e,#la!n t&e two t%#es o' cutler% used !n to outlets*
A* S!l(er #lated*
B* Sta!nless steel*
-* Ident!'% cutler% accord!n" to !ts use %7
A* S&a#e*
B* S!8e*
C* Use*
D* Na$e1t%#e*
-+
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: A<OIDING BREA0AGES9 CONTROL AND REPORTING BREA0AES
STANDARD: Correct #rocedures o' stora"e and &andl!n" o' croc)er%1"lassware to a(o!d
rea)a"es $ust e #ract!ced and $a!nta!ned at all t!$es % 'ollow!n" #rocedures
l!sted* Also to ensure all rea)a"es are recorded correctl%*
PROCEDURE:
HANDLING
+* Do not stac) croc)er% !te$s to a &e!"&t w&ere !t eco$es unstale*
-* Do not atte$#t to carr% $ore t&an %ou sa'el% can*
.* Use #ro#er trans#ort $et&od to carr% 'ro$ d!s& was& area to stora"e areas*
/* Treat all croc)er%1"lassware "entl%*
STORAGE
+* use correct s!8e rac)s $ade 'or t&e t%#e o' "lassware*
-* Do not stac) $ore t&an +; rac)s w&ere t&e "lass !s st!c)!n" u# 'ro$ t&e to# o' t&e rac)*
S&ow all d!''erent t%#es o' rac)s $ade 'or s#ec!'!c !te$s*
REPORTING
Record all rea)a"es &onestl%7
+* In oo) % su#er(!sor*
-* Put #!eces !n o, or !n*
.* Re#ort to C&!e' Steward 'or 'urt&er !n(entor%*
--
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: SWEEPING AND 4ORRING FLOORS
STANDARD: Floors $ust e swe#t and $o##ed constantl% and $a!nta!ned t&rou"&out s&!'t !n a
clean and sa'e en(!ron$ent*
PROCEDURE:
+* Get roo$9 dust #an9 and $o# 'ro$ stora"e area*
-* Swee# 'loor clear o' all d!rt ta)!n" care to swee# under enc&es and s&el(es*
.* Use dust #an to collect and e$#t% !nto ru!s& !n*
/* Return roo$ and dust #an to stora"e area*
2* F!ll $o# uc)et w!t& solut!on o' &ot water and deter"ent*
3* Place =caut!on> s!"ns clearl% (!s!le e'ore #roceed!n" to $o# 'loors*
?* 4o# uc)et and $o# to e t&orou"&l% was&ed and r!nsed e'ore return!n" to stora"e area on
co$#let!on o' $o##!n"*
5* Re$o(e =caut!on> s!"ns w&en 'loor !s dr%*
:* S#!lla"es !n ser(!ce area $ust e !$$ed!atel% $o##ed u#*
+;* Full understand!n" o' o#erat!on o' clean!n" $ac&!ne w&!c& !s used n!"&tl% on t&e "ra(e %ard
s&!'t*
-.
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING WALLS
STANDARD: Walls $ust e cleaned da!l% o' 'ood s#!lla"es and s#las&es and t&orou"&l% cleaned
at least once a wee)*
PROCEDURE:
+* DAIL6
A* W!#e o'' s#!lla"e and s#las&es o' 'ood w!t& a da$# clot& and solut!on o' &ot water and
Du'o$e*
B* Walls alon" ran"e o' sto(es and o(ens to e cleaned da!l% to a(o!d u!ld u# o' "rease1o!l*
C* Walls !n loan!n" a% to e swe#t clean o' s#!der wes and cleaned as necessar%*
-* WEE0L6
A* Clean t&orou"&l% all walls concentrat!n" on ed"es o' t!les w!t& solut!on o' &ot water
and snow #al$*
B* W!#e dr% w!t& a clean dr% ra"*
CAUTION7
A<OID SPLASHING OF WATER NEAR POWER POINTS AND 0ITCHEN 4ACHINER6*
-/
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: 4AINTAINING WOR0 AREAS
STANDARD: Wor) areas $ust e $a!nta!ned t&rou"&out s&!'t !n a "ood &ouse)ee#!n" $anner*
PROCEDURE:
+* All e,cess e@u!#$ent e*"* Rac)s9 uc)ets to e stored neatl% !n t&e!r correct #laces*
-* Floor to e )e#t clear and dr% as $uc& as #oss!le*
.* Greas% 1 wet 'loors to e $o##ed !$$ed!atel% w!t& =caut!on> s!"ns #laced w&ere !t can e
clearl% seen*
/* Rac)s stored !n o(er&ead ra!ls to e c&ec)ed to ensure sta!l!t% and t&at !t w!ll not 'all o''*
2* Real!se !$#ortance o' )ee#!n" and $a!nta!n!n" wor) areas to #re(ent acc!dents &a##en!n"*
-2
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING WAL0AIN FRIDGES 1 FREEBERS
STANDARD: All wal)A!n 'r!d"es $ust e cleaned tw!ce da!l% and t&orou"&l% cleaned once a
wee)* Free8ers cleaned once a wee)*
PROCEDURE:
DAIL6
+* Clear !te$s o'' 'loor*
-* Swee# clean 'loor o' 'r!d"es ta)!n" care w!t& corners and under s&el(!n"*
.* 4o# 'loor w!t& solut!on o' &ot water and Sta 0leen*
/* W!#e door and door 'ra$es*
2* Re#lace !te$s w&en 'loor !s dr%*
WEE0L6
+* Re$o(e all !te$s wal)A!n 'r!d"e*
-* Clean all s&el(es and walls w!t& solut!on o' &ot water and C&lorasan*
.* W!#e dr% s&el(es and walls*
/* Swee# 'loor clean*
2* 4o# 'loor w!t& &ot water and C&lorasan*
3* Re#lace !te$s w&en 'loor !s dr%*
-3
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING ALL FRIDGE CABINETS
STANDARD: All reac&A!n 'r!d"es $ust e cleaned t&orou"&l% once a da% 'ollow!n" #rocedures
l!sted*
PROCEDURE:
+* Clear all !te$s !n 'r!d"e onto enc&*
-* Brus& and scra#e o'' all loose 'ood so!l*
.* Scru t&orou"&l% !nter!or o' 'r!d"e w!t& solut!on o' &ot water and Du'o$e !nclud!n" all
s&el(!n" and ruer seals o' door*
/* R!nse w!t& clean da$# clot&*
2* W!#e dr%*
3* Re#lace all !te$s !n 'r!d"e neatl%*
?* Clean e,ter!or o' 'r!d"e and w!#e dr%*
5* A##l% sta!nless steel #ol!s& at least tw!ce a wee)*
:* Clean '!s& 'r!d"e e(er% da%*
-?
STANDARDS AND PROCEDURES
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: GARBAGE RE4O<AL AND CLEANING
STANDARD: All wet and dr% "ara"e $ust e re$o(ed 'ro$ )!tc&en to #ro#er "ara"e d!s#osal
area as soon as #oss!le to a(o!d con"est!on and unt!d!ness !n t&e )!tc&en*
PROCEDURE:
DR6 WASTE RE4O<AL
+* All e$#t% o,es9 cartons9 etc* to e re$o(ed 'ro$ )!tc&en to load!n" a% and torn u# and
'lattened9 t&rown !nto co$#actor*
-* All e$#t% $!l) crates and read crates to e stac)ed neatl% !n load!n" a%9 read% 'or re$o(al
% su##l!ers*
WET WASTE
+* All wet waste to e re$o(ed 'ro$ )!tc&en and e$#t!ed !nto lar"e waste !ns !n t&e wet
"ara"e roo$*
-* A(o!d s#las&!n" waste onto 'loors*
.* Waste 'at 1 o!l 'ro$ dee# 'r%ers to e e$#t!ed !nto lar"e // "allon dru$ a(a!lale !n wet
"ara"e roo$*
CAUTION:
SEE0 ASSISTANCE IF BIN IS TOO HEA<6 TO E4PT6 B6 6OURSELF
STANDARDS AND PROCEDURES
-5
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING AND STORAGE OF ECUIP4ENT
STANDARD: All e@u!#$ent $ust e cleaned and dra!ned o' all e,cess water e'ore return!n" to
stora"e areas*
PROCEDURE:
+* All roo$s9 dust #ans to e was&ed and r!nsed e'ore return!n" to stora"e area and allowed to
a!r dr%*
-* 4o# uc)ets to e stored u#s!de down w!t& $o#s dra#ed o(er t&e to# to a!r dr%* E,cess water
to e s@uee8ed out '!rst e'ore stor!n"*
.* All ot&er e@u!#$ent e*"* S#ra% ottles9 "r!ll stones9 etc* to e r!nsed clean e'ore return!n" to
'oa$ conta!ner !n stora"e area*
/* Sa'et% $as)s to e r!nsed and w!#ed dr% e'ore re#lac!n" on &oo)s !n stora"e area*
2* All !te$s to e stored !n a neat and t!d% 'as&!on 'or eas% access and acc!dent #re(ent!on*
STANDARDS AND PROCEDURES
-:
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING ROLLING STOC0
STANDARD: All roll!n" stoc) $ust e t&orou"&l% cleaned da!l% a'ter use and san!t!8ed once a
wee)*
PROCEDURE:
+* DAIL6
A* Brus&1 w!#e o'' all loose 'ood so!l*
B* Clean w!t& solut!on o' &ot water and Du'o$e*
C* Pa% s#ec!al attent!on to ed"es o' roll!n" stoc)*
D* W!#e dr% w!t& a clean dr% clot& and w&eel to #ro#er stora"e area*
-* WEE0L6
A* W&eel roll!n" stoc) to load!n" a%*
B* Brus& o'' all loose 'ood so!l*
C* Use #orta Was&er w!t& san!t!8er to s#ra% all areas !nclud!n" w&eels and otto$ o'
s&el(es*
D* R!nse t&orou"&l% w!t& water*
E* W!#e dr% and w&eel to stora"e area*
STANDARDS AND PROCEDURES
.;
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING GRILLS
STANDARD: Gr!lls $ust e t&orou"&l% cleaned da!l%*
PROCEDURE:
CAUTION:
RE4E4BER TO USE SAFET6 ECUIP4WNT WHEN USING O<EN CLEANER AS IT IS A
HIGHL6 CAUSTIC CHE4ICAL*
+* Us!n" a w!re rus& and scra#er9 scra#e o'' all loose 'ood so!l*
-* Re$o(e "r!ll #lates to #ot was& s!n) and soa) !n solut!on o' &ot water and o(en cleaner or
New Ease 'or two to t&ree &ours*
.* Clean e,ter!or o' "r!ll w!t& new Ease also s!des o' "r!ll*
/* Re$o(e "r!ll #lates a'ter soa)!n" and clean t&orou"&l%*
2* R!nse w!t& runn!n" water 'ro$ ta# and allow to dr!# dr%*
3* R!nse e,ter!or o' "r!ll w!t& a clean wet ra" and dr%*
?* Re#lace "r!ll #lates*
STANDARDS AND PROCEDURES
.+
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK:CON<ECTION O<EN CLEANING
STANDARD: All o(ens $ust e cleaned t&orou"&l% da!l%* Add!t!onal clean!n" $a% e re@u!red
dur!n" da% to w!#e o'' e,cess 'at 1 o!l s#!lla"e*
PROCEDURE:
CAUTION:
USE OF RUBBRT GLO<ES AND FACE 4AS0S IS 4ANDATIR6 WHEN USING O<EN
CLEANER*
+* Scra#e o'' all loose 'ood so!l and e,cess 'at1o!l s#!lla"e*
-* Pre&eat o(en to 3; de"rees Cels!us and turn o'' *
.* All s&el(es to e ta)en out and soa) !n solut!on o' &ot water and o(en cleaner*
/* S#ra% o(en cleaner !nto o(en and let soa)*
2* Clean o(en t&orou"&l% !nclud!n" doors*
3* W!#e u# all loosen and d!ssol(ed 'ood so!l w!t& da$# #!eces o' ra"s*
?* R!nse w!t& clean da$# clot&*
5* Clean e,ter!or o' o(ens w!t& solut!on o' &ot water and New Ease*
:* R!nse w!t& clean da$# clot& and w!#e dr%*
+;* S&el(es to e ta)en out o' solut!on and t&orou"&l% cleaned*
++* R!nse t&orou"&l%9 w!#e dr% and re#lace !n o(en*
+-* Do not under an% c!rcu$stance use &ose to s#ra% water !nto o(ens*
STANDARDS AND PROCEDURES
.-
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING DEEP FR6ERS
STANDARD: Dee# 'r%ers $ust e cleaned da!l% % stra!n!n" o!l and clean!n" !nter!or 'ree o'
'ood scra#s* Dee# clean!n" $ust e done at least once a wee) w&en c&an"!n"
o!l*
PROCEDURE:
CAUTION7
USE OF SAFET6 ECUIP4ENT IS 4ANDATIR6 WHEN USING <AUSTIC CHE4ICALS*
DALL6
+* Allow 'r%er to cool down e'ore atte$#t!n" to dra!n o!l*
-* Use '!lter to stra!n o!l !nto a clean conta!ner 'or reuse*
.* Scra#e o'' all loose 'ood so!l*
/* Clean ot& !nter!or and e,ter!or o' dee# 'r%er w!t& solut!on or &ot water and New Ease*
2* R!nse t&orou"&l% w!t& clean water*
3* Dr% w!t& a clean ra" e'ore re#lac!n" stra!ned o!l !n dee# 'r%er* To# u# !' necessar%*
WEE0L6
+* Allow dee# 'r%er to cool e'ore dra!n!n" o!l*
-* Dra!n o!l !nto d!s#osal dru$ 'or trans#ort to wet "ara"e roo$*
.* F!ll dee# 'r%er w!t& &ot water and o(en cleaner and allow to soa) 'or two &ours at 52de"rees
Cels!us*
/* Brus& o'' &ea(% so!l and clean e,ternal sur'aces*
2* Turn o'' te$#erature and dra!n solut!on*
3* Add cold water to clean!n" solut!on w&!le dra!n!n" to a(o!d water to clean!n" solut!on w&!le
dra!n!n" to a(o!d cool!n"
?* Clean and r!nse t&orou"&l%9 W!#e dr% and re'!ll w!t& clean new o!l*
STANDARDS AND PROCEDURES
..
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING HOODS AND FILTERS
STANDARD: 4ust c&ec) da!l% !' auto$at!c clean!n" s%ste$ !s wor)!n" and clean o'' all e,cess
"rease1o!l 'ro$ &ood and '!lters* Dee# clean!n" to e done once a wee)*
PROCEDURE:
+* C&ec) da!l% at ++*.; #$ t&at t&e auto clean!n" s%ste$ !s wor)!n"* T&ere s&ould e 'our
co$#lete c%cles o' was& and r!nse*
-* Clean and w!#e o'' all e,cess o!l % us!n" solut!on o' &ot water and New Ease*
.* W!#e dr% w!t& clean ra"*
/* Re#ort an% $al'unct!on !$$ed!atel%*
WEE0L6
+* C&ec) deter"ent ottles !n )!tc&en &ood
-* Re#lace and to# u# !' necessar%*
.* All sur'aces o' &ood to e cleaned w!t& solut!on o' &ot water and D New Ease !nclud!n" dra!n
on !ns!de ed"e o' &ood*
/* W!#e dr% w!t& a clean ra"*
2* A##l% sta!nless steel #ol!s& to all sta!nless steel sur'aces*
STANDARDS AND PROCEDURES
./
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING OF CEILINGS AND <ENTS
STANDARD: All ce!l!n"s and a!r (ents $ust e cleaned at least once 'ortn!"&tl% % 'ollow!n"
#rocedures l!sted*
PROCEDURE:
+* Ste#ladder !s a(a!lale 'ro$ en"!neer!n" de#t and $ust e used w&en clean!n" ce!l!n"s and
(ents*
-* Ensure ladder !s stale e'ore atte$#t!n" to cl!$ u#*
.* Use solut!on o' &ot water and Du'o$e on a da$# clot& to w!#e dust and d!rt 'ro$ ce!l!n" 1
(ents*
/* R!nse w!t& a clean da$# clot&*
DO NOT USE A BROO4 OR DUSTER TO CLEAN <ENTS TO PRE<ENT DUST GRTTING
INTO FOOD*
STANDARDS AND PROCEDURES
.2
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING 4ICROWACE O<EN
STANDARD: All $!crowa(e o(ens $ust e cleaned and san!t!8ed da!l%*
PROCEDURE:
+* Sw!tc& o'' and d!sconnect #ower to $!crowa(e o(en*
-* Re$o(e "lass s&el(es 'or soa)!n" !n &ot water and du'o$e*
.* Brus& o'' all loose 'ood so!l*
/* W!#e and clean w!t& da$# clot& and solut!on o' New Ease*
2* S#ec!al e$#&as!s on to# o' !nter!or9 s&el' ed"es and corners*
3* r!nse w!t& a clean da$# slot& and w!#e dr%*
?* Clean "lass s&el(es9 r!nse t&orou"&l% and re#lace !n o(en*
5* Clean all e,ter!or sur'aces*
:* R!nse w!t& clean da$# clot& and w!#e dr%*
+;* Reconnect #ower to $!crowa(e o(en*
STANDARDS AND PROCEDURES
.3
DEPARTMENT:STEWARDING JOB CATEGORY: STEWARD
HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:
TASK: CLEANING COFFEE URNS
STANDARD: Co''ee urns $ust e cleaned da!l% and descaled at least once a 'ortn!"&t*
PROCEDURE:
DAIL6
+* Dra!n o'' unused co''ee at t&e end o' t&e n!"&t*
-* Clean !nter!or w!t& solut!on o' &ot water*
.* R!nse t&orou"&l% w!t& clean water at least tw!ce*
/* W!#e and clean e,ter!or w!t& a clean wet ra" 9 w!#e dr% and a##l% sta!nless steel #ol!s& onl%
to outs!de o' co''ee urns*
FORTNICHTL6
+* F!ll co''ee urn w!t& solut!on o' water and two cu#s o' san!clor*
-* Lea(e to soa) 'or +2 $!ns9 e'ore dra!n!n" o'' solut!on*
.* W!#e and clean*
/* R!nse t&orou"&l% at least t&ree t!$es*
.?
STANDARDS AND PROCEDURES
DEPARTMENT

STEWARDING JOB CATEGORY

STEWARD
HEAD

CHIEF STEWARD G

APPROVAL

DATE

TASK

E4ERGENC6 PROCEDURES FOR BREA0DOWN OF 4ACHINER6

STANDARD

All rea)down o' $ac&!ner% $ust e re#orted !$$ed!atel% as 'ollow!n"

#rocedures l!sted elow*
PROCEDURE

+* All stewards on &a(!n" a $ac&!ner% rea) down to re#ort !$$ed!atel% to t&e su#er(!sor*
-* W&ere no su#er(!sor !s a(a!lale on $!dn!"&t s&!'t9 t&!s !s to e re#orted to t&e Dut% $ana"er*
.* Su#er(!sor w!ll t&en contact En"!neer!n" w!t& a $a!ntenance re@uest 'or re#a!rs*
/* I' re#a!rs cannot e attended to !$$ed!atel% Su#er(!sor w!ll dele"ate ot&er dut!es t!ll re#a!r
&as een carr!ed out*
2* Su#er(!sor and steward to ensure all re#a!rs &a(e een carr!ed out e'ore atte$#t!n" to
resu$e use o' $ac&!ner%*
3* DO NOT use an% $ac&!ner% t&at &as een ta""ed w!t& a =dan"er> s!"n*
.5
STANDARDS AND PROCEDURES
DEPARTMENT

STEWARDING JOB CATEGORY

STEWARD
HEAD

CHIEF STEWARD G

APPROVAL

DATE

TASK

Stewards to ensure da!l% all d!rt% ra"s and tea towels are #laced !n correct !ns #ro(!ded*
STANDARD

Stewards to ensure da!l% all d!rt% ra"s and tea towels are #laced !n correct !ns
#ro(!ded*

PROCEDURE

+* One conta!ner clearl% $ar)ed =d!rt% ra"s onl%> to e #laced !n stora"e area*

-* One conta!ner clearl% $ar)ed =d!rt% tea towels onl%> to e #laced !n stora"e area*
.* Su#er(!sors to c&an"e d!rt% 'or clean at laundr% once a da%*
/* Su#er(!sors to s#ot c&ec) da!l% t&at all stewards and )!tc&en sta'' are 'ollow!n" correct
#rocedures*
.:
STANDARDS AND PROCEDURES
DEPARTMENT

STEWARDING JOB CATEGORY

STEWARD
HEAD

CHIEF STEWARD G

APPROVAL

DATE

TASK

0NOWLEDGE OF SIL<ER AND CAUSES OF TARNISHING

STANDARD

0nowled"e o' s!l(er and causes o' tarn!s&!n" !s essent!al to $a!nta!n!n"

s!l(erware !n !ts lustre and '!ne a##earance*


PROCEDURE

+* S!l(er #lated !te$s are (er% del!cate and can e da$a"ed t&rou"& nor$al course o' &andl!n"*
-* E,tre$e care to e ta)en w&en &andl!n" s!l(er ware to a(o!d 'urt&er and #er$anent da$a"e
to !ts a##earance*
.* S!l(er ware !s tarn!s&ed % certa!n 'ood #roducts % lea(!n" a dar) drown sta!n*
/* S!l(er ware !s tarn!s&ed % certa!n 'ood #roducts % lea(!n" dar) drown sta!n*
2* Correct $a!ntenance o' #ol!s&!n" and urn!s&!n" w!ll !$#ro(e l!'e s#an o' s!l(er ware w&!c&
!s a (er% costl% !te$ to re#lace*
/;
STANDARDS AND PROCEDURES
DEPARTMENT

STEWARDING JOB CATEGORY

STEWARD
HEAD

CHIEF STEWARD G

APPROVAL

DATE

TASK

0NOWLEDGE OF CLEANING AGENTS USED FOR SIL<ER

STANDARD

All stewards to ensure )nowled"e o' clean!n" a"ents used 'or s!l(er !s co$#etent
and $a!nta!ned at all t!$es*

PROCEDURE

+* S&ow and e,#la!n t&e two t%#es o' clean!n" a"ents*
-* T&e #ro#er $et&ods o' use*
.* Sa'et% #recaut!ons*
/* A(o!d!n" da$a"e to s!l(er ware*
/+
STANDARDS AND PROCEDURES
DEPARTMENT

STEWARDING JOB CATEGORY

STEWARD
HEAD

CHIEF STEWARD G

APPROVAL

DATE

TASK

0AND POLISHING OF SIL<ER WARE

STANDARD

Hand #ol!s&!n" o' s!l(er ware $ust e $a!nta!ned da!l% % 'ollow!n" #rocedures
l!sted*


PROCEDURE

+* Soa) !te$s to e #ol!s&ed !n clean &ot water*
-* Use a s#on"e to a##l% s!l(er'oa$ on s!l(er ware*
.* Ensure all sur'aces &a(e een co(ered and #ol!s&ed*
/* R!nse w!t& runn!n" water and c&ec) results*
2* Re#eat #rocedure !' re@u!red*
3* Run t&rou"& d!s&was& $ac&!ne and w!#e dr% e'ore #utt!n" awa% !nto stora"e*
/-
STANDARDS AND PROCEDURES
DEPART4ENT

STEWARDING EOB CATEGOR6

STEWARD
HEAD

CHIEF STEWARD G

APPRO<AL

DATE

TAS0

LA6OUT AND LABELLING OF SIL<ER ROO4

STANDARD

La%out and lael!n" o' S!l(er roo$ $ust e done % ensur!n" eas% clear access
and !dent!'!cat!on % 'ollow!n" #rocedures l!sted*
PROCEDURE

+* All s!l(er ware to e stored and clearl% !dent!'!ed % laels accord!n" to7
A* S!8e and t%#e*
B* Fre@uenc% o' use*
C* Neat and t!d% 'or eas% access*
-* Lar"e !te$s s&ould e #laced on lower s&el(es*
.* Fre@uentl% used !te$s to e stored !n t&e $!ddle s&el(es*
/* Lesser used !te$s stored !n u##er s&el(es*
2* All s&el(es to e laeled clearl% 'or !dent!'!cat!on and stora"e*
/.
STANDARDS AND PROCEDURES
DEPARTMENT

STEWARDING JOB CATEGORY

STEWARD
HEAD

CHIEF STEWARD G

APPROVAL

DATE

TASK

STORAGE OF ECUIP4ENT
STANDARD

All )!tc&en and clean!n" e@u!#$ent a'ter use s&ould e cleaned and stored !n
t&e!r correct areas to ensure eas% access w&en re@u!red*


PROCEDURE

+* 0now areas w&ere s#ec!'!c !te$s are to e stored*
-* All !te$s stored s&ould e 'ree o' e,cess water and ale to a!r dr%*
.* A(o!d lea(!n" e@u!#$ent an%w&ere w&!c& $a% e con(en!ent to %ou ut t&e ne,t #erson $a%
&a(e waste too $uc& t!$e loo)!n" 'or !t*
/* All !te$s to e stored neatl% and secured to #re(ent acc!dents 'ro$ #oor &ouse)ee#!n" and
da$a"e to e@u!#$ent*
2* Good &ouse)ee#!n" #ract!ces !s essent!al*
//
STANDARDS AND PROCEDURES
DEPART4ENT

STEWARDING EOB CATEGOR6

STEWARD
HEAD

CHIEF STEWARD G

APPRO<AL

DATE

TAS0

0E6 control and loss #re(ent!on $ust e str!ctl% #ract!ced at all t!$es*
STANDARD

0e% control and loss #re(ent!on $ust e str!ctl% #ract!ced at all t!$es*


PROCEDURE

+* All )e%s $ust e rou"&t ac) to !ts #ro#er stora"e area !$$ed!atel% a'ter use*
-* C&ec) all )e%s on )e% r!n" are secure and w!ll not 'all o''*
.* No )e% r!n"s are to e ta)en o'' &otel #re$!ses*
/* Under no c!rcu$stances are )e%s to e du#l!cated e,ce#t % so$eone aut&or!8ed % t&e C&!e'
Steward*
2* Re$e$er9 a lot o' t!$e can e wasted loo)!n" 'or )e%s w&!c& are not w&ere t&e% are
su##osed to e*
/2
STANDARDS AND PROCEDURES
DEPART4ENT

STEWARDING EOB CATEGOR6

STEWARD
HEAD

CHIEF STEWARD G

APPRO<AL

DATE

TAS0

SUE OF BURISHING 4ACHINE

STANDARD

USE OF BURNISHING 4ACHINE 4UST BE PRACTISED AND ENSURED

B6 FOLLOWING PROCEDURES LISTED*
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
PROCEDURE

+* Dra!n all e,!st!n" lur!cants !n tan)*
-* Close (al(es and '!ll w!t& &ot water to aout &al' !nc& o(er to# o' ear!n"s and add <!ro
Glow*
.* Run $ac&!ne 'or +; $!ns*
/* Re#eat #rocedure o' dra!n!n" and re'!ll!n" tan)*
2* Detarn!s& all s!l(er ware e'ore load!n" !nto $ac&!ne*
3* Do not e,ceed reco$$ended a$ounts o' s!l(er ware !n tan) to a(o!d da$a"e to s!l(er*
?* Run $ac&!ne 'or -; $!ns* Be'ore re$o(!n" !te$s 'or was&!n" and r!ns!n"*
5* C&an"e urn!s&!n" solut!on e(er% s!, c%cles*
:* Burn!s&!n" $ac&!ne s&ould e stored w!t& clean solut!on a'ter co$#let!on o' urn!s&!n"
CAUTION7
USE RUBBER GLO<ES WHEN HANDLING SIL<ER DIP AND <IBRO GLOW
/3