1. In campaign communication medium default E-mail should be there what customization u will do?

Ans.: Goto spro> !"> "ar#eting> "$ n "> %asic data> &efine '(pes)*b+) 'actics> ,elect ampaign t(pe A or
-A> go to &efault attributes> ommunication "edium select E" i.e. E-mail.
/. 0hat is the use of 'ransaction column in 1ser ,tatus?
Ans. : !": 1ser ,tatus 'riggers %usiness 'ransaction
'his field is onl( rele2ant if the status schema for ob+ect t(pe !" Acti2it( is to be used. If (ou set a user status this
triggers the e3ecution of the business transaction assigned here.
'his has the followig conse4uences:
'he s(stem status assigned to this business transaction b( ,A$ is set)deleted 5transaction %,66. menu option
7ollow-up actions8
'he user status (ou assigned to the business transaction under menu option %usiness transaction control in this
transaction is set)deleted
,(stem ,tatus
,tandard ,A$ supplied ,tatuses based on different business scenarios.
&efined b( ,A$. ustomer cannot change these definitions.
All programming for status management is done against the s(stem status.

1ser ,tatus
ustomer specific statuses based on customer specific scenarios.
ustomizable.
Indirectl( mapped to s(stem status.
9o programming is done against these statuses.
0ith status profile. we can maintain the different status le2els that a transaction can go through.

E3ample:
Init :ow ,atus ;igh ,tatus
1. Ac#nowledge Select this 1 /
/. Inprocess / <
6. Accept 6 =
<. hanges < =
=.omplete = =

*nce (ou sa2e the transaction the initial status would be Ac#nowledge 5as mentioned abo2e.if (ou select the
chec#bo38.
7or Ac#nowledge :ow status is 1 and ;igh ,tatus is / - If the status is Ac#nowledge. the ne3t status it can
change )will show in the dropdown list until Inprocess.

7or Inprocess :ow status is / and ;igh ,tatus is <. If the status is Inprocess. it can change the status onl( to Accept
or hanges 5ie. in the dorpdownlist it will let (ou to change onl( to Accept or hanges8.
6. 0hat is 2alidation error while bp download?
Ans.:
<. 0hat is the purpose of E:"?
Ans. : E3ternal :ist "anagement 5E:"8 in2ol2es creating > maintaining lists 5data files8 in ,A$ !" b( ac4uiring specific data from the "ar#eting
team or an( other source. 'his data is then used b( the ,A$ !" s(stem to create %usiness $artners and also transactions such as :eads and
Acti2ities.

'he E:" process in2ol2es:
Procuring the list (data file)
Loading this list (data file) to the CRM system
Mapping this list (data file) to the standard SAP fields
Creating master data (business partners) and/or transactional data(leads/activities)
! apart from uploading the data you "ill do anything through #LM in sap crm
Create Business Transactions: 'his will create leads or acti2ities when creating or uploading the %$ information
?. 0hat is difference between cutomizing and configuration?
'he difference between cutomizing and configuration is:
- *97IG1!A'I*9: we will configure the s(stem to meet the needs of (our business b( using the e3isting data.
- 1,'*"I-I9G: we will customise or adapt the s(stem to (our business re4uirements. which is the process of mapping ,A$ to (our business
process.

"oreo2er:

onfiguration: Attaching to process flow to the e3isting one
ustomization: Adding new fields)'ables as per client re4uirements. to customise or adapt the s(stem to (our business re4uirements. which is the
process of mapping ,A$ to (our business process. It in2ol2es code changes to create functionalit( that is not a2ailable through configuration.
ustomization can be costl( and can complicate future upgrades to the software because the code changes)modifications ma( not easil( migrate to the
new 2ersion.
$! %hat is lead
Ans& lead is "here customer interest to buy a product
'! %hat is opportunity
Ans& a chance for a company to get as many as (uotations and sales orders
)!"hat is the difference bet"een lead and opportunity
Ans& lead is to (ualify the level of interest of the bp (prospect)
*pportunity recogni+e possibility for business, opportunity contains information about the products or services "hich customers is intrest to buy