Mark Mandrell

IFS Pipeline Systems Integration Manager at Monsanto

Summary
Information Technology Leader with diverse experience in delivering complex business solutions. His
progressive responsibilities include staff development and management, program management, project
management, business analysis and software engineering. Has successfully delivered large, enterprise-scale
systems under both Waterfall and Iterative delivery methodologies, including an eCommerce, customer-facing
portal. Additionally, he has extensive experience in business process definition, business process engineering,
business analysis, structured requirements management, change management and quality assurance.
Experience
IFS Pipeline Systems Integration Manager at Monsanto
December 2013 - Present (7 months)
Lead and manage development and deployment of enterprise-level software systems for Integrated Farming
Systems. Identify solutions, and define requirements for IT program platform development.
IFS Business Systems Program Manager at Monsanto
January 2011 - December 2013 (3 years)
Lead and manage development and deployment of enterprise-level software systems for Integrated Farming
Systems. Identify solutions, and define requirements for IT program platform development.
Ag Solutions Technical Analyst at Superior Edge
October 2010 - December 2010 (3 months)
Provided process and data analysis for IntelliScan project at Monsanto.
Worked on site with Monsanto and coordinated data and requirements back to development team in
Minnesota.
Provided detailed analytics back to business stakeholders.
Coordinated data issue resolution between 3 separate entities.
Technology Development Agri-Services Senior Analyst at Monsanto
2009 - 2010 (1 year)
The Technology Development group is tasked with creating value for the end customer that can be delivered
to by the sales force. The Agri-Services is a multi-phase project to deliver value to the farmer by combining
Monsanto science with remote sensing technologies. Phase 1 of this project involved delivering customized,
professionally printed and bound books containing satellite imagery taken of their fields during the growing
season.
Lead Business Analyst at Monsanto
March 2006 - October 2009 (3 years 8 months)
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IT Application Lead for E-Commerce customer-facing portal. The project is the primary source for product
ordering for the corporate dealer network and sustains $3 billion in sales a year. Primary responsibilities
included manageing a team of project managers and business analysts to ensure application development and
delivery.
Led a team of project managers, business analysts and contract staff who are responsible for multiple business
projects ranging from small to enterprise customer-facing applications.
Successfully developed a results-driven team through the proper selection, training, motivating, mentoring,
career planning of junior staff members with succession planning and team building.
Contributed to annual departmental budget through detailed evaluation and forecasting of resource needs
against defined business goals and initiatives.
Initiated and implemented an enterprise, cross functional initiative of migrating legacy custom-built
(ASP/Oracle) portal system to SAP Netweaver Portal platform.
Developed formal policies and procedures to enable strong external customer relations while overcoming
customer performance issues.
Incorporating quality delivery methods, worked with external customers to ensure project delivery with
budget and time constraints.
Created internal service level agreements for capacity & performance planning. Mapped key business dates
and trended usage data to anticipate and monitor user loads to ensure 24/7 system performance. Such SLA's
have become a key element to current Monsanto's enterprise system delivery methods.
Profiled multi-year unplanned outages for the external portal and built a risk evaluation process which is used
within Enterprise IT to help identify and mitigate risks prior to key business delivery dates.
Customer Facing Applications at Monsanto
2006 - 2009 (3 years)
1 recommendation available upon request
Internet Applications Support Sub Team Lead at Monsanto
2006 - 2008 (2 years)
IT Support Lead for external dealer portal environment. Managed support analysts and help desk personnel.
Led a team of analysts and help desk staff who supported a dealer portal environment with a 8000-person
external user base.
Successfully provided 24/7 support of external facing dealer portal.
Successfully created the 3rd level support desk for external users.
Improved the procedures for the promotion of software applications into the production environment.
Implemented code freezes to help to stabilize the environment for the users.
Partnered with the business to implement weekly content releases to allow the business to adapt to new
release schedules.
Successfully evaluated and defined the appropriate capacity of the corporate online ordering system during
max ordering season. By trending data from the previous year's traffic and collaborating with the
development team, identified and remediated bottlenecks in the system to ensure effective peak-season
product ordering.
Partnered with business to form a project evaluation committee to evaluate priorities and to achieve key
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business milestones.
Senior Business Analyst at Monsanto
2004 - 2006 (2 years)
for external dealer portal applications. Lead analyst on a key project that introduced customer ordering to the
dealer network.
Facilitated business review meetings with SME's.
Utilized all aspects of the SDLC.
Supported Unit Testing and User Acceptance Testing with the QA Team.
Developed Business Requirements documents and Business Process Models.
Web Developer at Monsanto
2002 - 2004 (2 years)
Developed new applications and made modifications to existing applications to a custom portal environment.
Gathered requirements and generated screen mockups from the business users. Developed code and writing
test cases for the end users for integration testing. Work included:
Application design and development.
Database development.
User requirement gathering.
Test Case development.
SOFTWARE ENGINEERING
Consultant - Software Engineer at Daugherty Systems
January 2000 - March 2002 (2 years 3 months)
Senior Consultant at Norstan Consulting
August 1999 - December 1999 (5 months)
Senior Web Developer at Horizon Hobby Distributors
February 1998 - August 1999 (1 year 7 months)
Web Systems Specialist / Imaging Specialist at Phoenix Inc
March 1997 - January 1998 (11 months)
Director of Multimedia Advanced Media Specialist at Precision Graphics
April 1993 - July 1996 (3 years 4 months)
Senior Illustrator at Creative Media Consultants
February 1993 - April 1993 (3 months)
Graphic Designer at Shryock Auditorium
November 1991 - January 1993 (1 year 3 months)
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Skills & Expertise
Quality Assurance
Business Analysis
Business Process
Change Management
SDLC
Visio
Process Improvement
Agile Methodologies
Software Documentation
Requirements Gathering
Data Analysis
Requirements Analysis
Project Management
Vendor Management
SQL
Education
Southern Illinois University
Comercial Graphics-Design, 1987 - 1992
John A. Logan College
1989 - 1990
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Mark Mandrell
IFS Pipeline Systems Integration Manager at Monsanto
1 person has recommended Mark
"I have had the immense pleasure of knowing Mark Mandrell for a number of years. Mark is always eager,
optimistic and tackles all assignments with dedication. He is always willing to assist with any task and take
on new responsibilities. Mark has excellent leadership and organizational skills, and is equally capable of
leading a project or providing support in a team role. Whilst Marks technical skills and knowledge are
almost divine, his best qualities are displayed when tackling extremely challenging issues and situations. His
leadership and people management skills and abilities have been instrumental in being able to guide through
many complex and challenging projects, issues and even day to day tasks. He truly takes responsibility and
pride of all he works on, and I know that we are in good hands when he is in charge. I consider Mark my
most valued resource at Monsanto when it comes to anything IT related, and I sincerely hope that I have the
continued pleasure of knowing and working with Mark for many years to come."
Patrick S., Dealer Portal Business Operations Lead, Monsanto, worked with Mark at Monsanto
Contact Mark on LinkedIn
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