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Membership Administrator, Social Enterprise UK

Recruitment Information Pack

21 March 2014












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CONTENTS






Page





About Social Enterprise UK (SEUK) 3




A brief overview of the post 4




Job description 5




Person specification 6




Application procedures 7













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1. About Social Enterprise UK

Social Enterprise UK is the national membership and campaigning body for social enterprise, based in
London Bridge, SE1. Established in 2002, Social Enterprise UK works on behalf of its members to
influence national policy, showcase the benefits of social enterprise and share best practice.



Vision, Mission and Strategic Objectives

Our vision is for social enterprise to be widely recognised and accepted as a successful business model,
leading to a thriving and entrepreneurial social enterprise sector trading in order to fulfil social purposes.

Our mission is to be the voice of social enterprise, through being a progressive, authoritative body that
brings together all types of social enterprises in the UK.

Working with our members SEUK

Promotes the benefits of social enterprise through the media, campaigning and events

Promotes best practice amongst social enterprises through networks and publications

Informs the policy agenda working with key decision makers

Keeps up to date and in line with current policy and practice

Engages in intelligent networking and provides accurate information

Consults with members and other stakeholders to develop our views, activities and areas of focus

Builds the social enterprise evidence base

Challenges the status quo and adopts new ways of doing things

Embraces Diversity

Is professional, true and reliable


Social Enterprise UKs membership includes social enterprises, regional and national networks of social
enterprises, umbrella bodies for specific types of social enterprise (including development trusts, co-
operatives and housing associations.) and partner organisations working or interested in the movement.
Through these organisations SEUK has a membership reach of over 17,000 organisations.














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2. Membership Administrator a brief overview of the role


We are looking to appoint a professional with strong analytical and organisational skills to join our
membership team in London. With a rapidly expanding membership we require greater capacity within
the team in order to ensure we effectively manage existing members and meet our ambitious growth
targets going forward.

The post holder will lead on key administrative roles within membership including credit control,
maintenance and updating of our CRM system (Salesforce), and also have a wider role in the
development of our database. SEUKs database of over 17,000 contacts is a major asset that we are
keen to develop further to drive membership growth and create opportunities for the sector. Strong
attention to detail, and a passion for data and systems, will therefore be essential.

The post holder is accountable to the Head of Business Development.











































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3. Job Description





Post


Membership Administrator

Location


London Bridge

Responsible to


Head of Business Development



Main purpose of post:

To lead on credit control across the membership function
To ensure our CRM is up to date
To lead on the development of our database

Position in the organisation:

The post holder will be required to work closely with our Membership Officer and colleagues from
the Business, Finance and Communications teams of Social Enterprise UK
The post holder will be required to liaise at senior levels externally as part of the credit control
function

Job duties and key responsibilities:

Handle all membership credit control activities
Carry out administrative duties such as sending membership packs
Have overall responsibility for the maintenance and updating of our CRM
Lead on the development of our database to drive SEUKs business
Support SEUKs membership officer on other tasks as required

General duties and key responsibilities:
Support Social Enterprise UKs wider programme of activities where necessary, undertaking other
duties as required.
Maintain commercial confidentiality about Social Enterprise UK and partners activities.
Ensure the implementation of Social Enterprise UKs Code of Conduct, Health and Safety policy
and Equal Opportunities policy in all areas of the work.
Attend training courses or take part in additional aspects of Social Enterprise UKs work that are
relevant to the work as decided in conjunction with the Head of Business Development.
Ensure that all activities for which this post is responsible are carried out in accordance with
Social Enterprise UKs policies, to the highest ethical standards and in accordance with legal
requirements, best practice and external guidelines.
Service own administrative needs, maintain transparent and up to date computer and paper
records of work.
Act as an ambassador for Social Enterprise UK as appropriate.





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4. Person Specification

Essential Desirable

Experience/
Qualifications



Experience in use of client relationship
management software
Database proficiency particularly Excel


Experience of Salesforce.com
Experience of credit control
Experience of database development


Knowledge/ Skills /
Ability


Passion for data and systems
An analytical mind
Technically savvy and speedy
Lateral thinker who can develop data to fulfil
business requirements
Proactive problem-solver and able to work on
own initiative



Data security expertise


Competencies
(We want the post
holder to be able to
demonstrate the
following
competences to a
high level and want
to use these to the
full in their work)


Excellent communication skills
Confident phone manner
Exceptional organisational skills and attention
to detail
Ability to learn quickly, prioritise, work to
deadlines and manage time efficiently
Team player



Additional
Requirements


Willingness to work flexibly in response to
changing organisational requirements.





Terms and conditions

Contract type: full time contract.
Hours: 35 hours a week (5 days). Evening and weekend work may be required occasionally.
Salary: 18-20k pa rata plus 6% pension contribution.
Leave entitlement: 25 days pro rata plus bank holidays.
Location: London Bridge travel outside London is required.
A six month probationary period would apply.


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5. Application Procedures

5.1 Making an application

If you wish to apply for this post please submit the application form attached explaining why you are
suitable for the position, and giving examples of how you meet the job criteria. Please refer to the job
description and person specification which sets out the skills, knowledge, and experience required to
carry out the role. It is these requirements that will form the basis of the short-listing and interview
process.

Please email your application form to Charlie Wigglesworth, charlie.wigglesworth@socialenterprise.org.uk

Closing Date: Friday, 11 April 2014

If you have any queries on the application procedures please contact Charlie Wigglesworth on 020 3589
4952.

5.2 Decisions on short-listing

Regrettably we are unable to write to candidates to tell them that they have not been short listed or give
feedback to those not selected at the interview stage. If you are not contacted for interview within two
weeks of the closing date you should assume that you have not been short-listed.


5.3 The interview

If you have been short-listed we will contact you for an interview in London on Wednesday, 16 April
2014.

5.4 Offer of appointment

Offer of appointment is subject to receipt of satisfactory references.

Full terms and conditions of employment will be supplied to the appointed candidate.

Thank you for your interest in working for Social Enterprise UK.