Certified

SAP CRM Consultant

Amand Dillon
Edison, NJ
Career Objective
8 yrs. of experience as a SAP CRM Consultant seeking a challenging and value added position in IT
solutions by providing support to clients and ready to update skill set quickly based on the
requirements. Ability to work reliably and independently within 24x7 mission-critical enterprise
application environments
Experience Summary
Primary Proficiency in CRM Middleware more than 7 years of experience in the area working on
integration of SAP CRM with other SAP modules of R/3 (ERP and ECC), HR, IS-U and also of SAP CRM with
Mobile Applications.
Key Strengths: Communication & Branding
Expertise in multimedia image and web designing, audio and video processing - Wave Pad for
audio recording, mixing and editing; - Adobe Premier Pro for video making and editing; - Macromedia
Dream weaver for web design and development; - GIMP for image design and manipulation
Proficiency in HTML, CSS, JavaScript, ASP and web portal management.
Experience in organizing and managing events at both small as well as large scale.
Good understanding of resource and time management
Excellent command over written and spoken English.
Specialties: - SAPCRM, Image Designing & Editing, Video Making & Editing, Web Designing, Emailer
Campaign Design and Conceptualizing, Branding & Communication to go thru only posts that you need
to look.
SAP CRM MARKETING SAP CRM Marketing Attributes (Attributes and Attribute Sets) SAP CRM
Marketing Create Campaign process SAP CRM Marketing Create a campaign using WEB-IC
SAP CRM Marketing Segmentation Profile set and Target Group SAP CRM Marketing
Create Campaign in Batch mode SAP CRM ELM SAP-CRM External List Management ( ELM ) in
WEB-IC SAP-CRM External List Management ( ELM ) Process and Error List Process Summary
SAP CRM EEWB SAP CRM Easy Enhancement Work Bench( EEWB ) SAP CRM Extend fields created
by EEWB to Web-IC SAP CRM TRANSACTION LAUNCHER SAP CRM Transaction Launcher
Launch a URL SAP CRM Create a new BOR object type (for transaction launcher from TSTC) SAP
CRM Transaction Launcher Launch a SAP GUI Transaction SAP CRM INTERACTIVE SCRIPTING
SAP CRM How to create a Interactive Scripting in WEBIC SAP CRM WEB UI or WEB IC SAP
CRM Web-IC Introduction SAP CRM Web IC Screen Configuration SAP CRM WEBUI or WEBIC
COMPONENTS SAP CRM Create New Web IC Component using BSP WD workbench
(BSP_WD_CMPWB) SAP CRM Create Context Node for Web IC component SAP CRM Web IC
make view Configurable SAP CRM Create a Custom BOL for WEB-IC SAP CRM Create Custom
Controller for a WEB-IC Component SAP CRM Web-IC Component Navigation between views
SAP CRM WEB IC Create a new search view and result view SAP CRM WEB IC Search view
and Result view Navigation SAP CRM FACTSHEETS SAP CRM PPR Factsheet

Aug-09 Jan 2013 PepsiCo White Plaines, NY SAP CRM Consultant
Project: CRM CIC Sales Implementation
SAP Versions: CRM 7.0, R/3 4.7C
Overview: Implementation of CRM Interaction Center IC WinClient; Overview: Implementation of
CRM 4.0 and ISA to enable web based commerce functionality

Single CRM consultant for entire project, All areas of CRM, Interaction center, Middleware, and
IPC
Configured all areas of CRM online to enable order entry
Configured all components of Interaction Center.
Configured and maintained all areas of CRM Middleware
Provided thought leadership and hands on implementation of all areas of functionality within
CRM
Configured R/3 legacy solution to enable system integration
Single consultant project - I was responsible for all aspects of the implementation of CRM 7.0
and ISA
Provided hands on implementation of all areas of functionality within CRM on-line and ISA
interaction channels.
Developed creative approach to overcome core modification in legacy R/3 system
Configured R/3 legacy solution to enable system integration

Oct 2008 Feb 2013 Griffin Pipe, Chicago, IL Senior SAP CRM Consultant
Project: CRM Implementation
SAP Versions: CRM 3.0, R/3 4.6C... CRM 4.0, R/3 4.7
Overview: The project involved the implementation of CRM on-line integrated with the R/3 Sales and
Distribution module. The solution included the development of highly complex product models,
which involved the integration of the IPC. Additionally, this solution included CRM contract, LAM and
UBB functionality

SAP Version: 4.6C
Completely redesigned the clients Variant Configuration solution to implement best practices
and enable IPC compatibility
Configured SD functionality to improve process and enable CRM-IPC integration
Defined structure and process for KB and RTV generation
Design and implementation of a process for integrating CRM Mobile Sales components with
Siebel and SAP R/3
Conducted classroom and one on one training to develop client VC modeling team
Developed functional specifications for system enhancements
Designed, documented, proposed, and provided knowledge transfer on the creative application
of CRM functionality to address business requirements.

Feb 2007 Aug 2008 Pioneer, Des Moines, IA , S AP CRM Consultant
Project: CRM-IPC Implementation. VC Model Re-engineer
SAP Version: 4.6B
Overview: Web enabled B2B sales solution for complex configurable products using components of
CRM Internet Sales.

Modified the clients VC product model to enable IPC compatibility
Implemented Additional Order Types and other SD process to enable e-commerce process
Configured and enabled IPC Data Loader to enable data synchronization between internet sales
solution and R/3.

Jul 2004 Dec 2006 Yellow Tansportation, Des Moines, IA SAP CRM Consultant
Worked on Upgrade/ Implementation and Support Assignments on SAP CRM 6.0 and SAP CRM 7.0
the Middleware track, responsible for integration of CRM with other SAP modules of R/3 (ERP and
ECC), HR, IS-U and also of CRM with Mobile Clients

Key anchor and contact point for the portal with the responsibility of complete ownership of the
content and applications hosted on the portal
Complete ownership of the hosting server hardware and the necessary software; activation
and maintaining of the requisite web services on the IIS.
Estimate effort and distribute tasks among the team ensuring that everyone not only gets a
chance to contribute to the portal, but also an opportunity to satisfy their creative urge.

Educational Qualification
Bachelor of Computer Applications, 2004, PU, India
Certification
Certified SAP CRM, 2006