QUESTION AND ANSWER RECORD SHEET

Question Number
-------------------------------------
Actual Question
ANSWER
UNIT /
ELEENT
!Cs " #s ET
$
I have worked with many problems by using this
program and to solve them I have installed an anti virus
software to interact with the problem and I was
successful.
And if the information is outsourced from an
organization it requires being within the environment of
the business and every data obtained should be
maintained by following data protection act rules and
then archives the data.
220 .!" .0
Describe problems that
may occur with
systems containing
archived information
and how to deal with
them or refer them
and also describe the
purpose of conforming
to requirements of an
external archive
system, if outsourced
from the organisation
%
#hecking information for accuracy ensures you have the
correct data and you are complying with the data
protection act to ensure all data is kept safe and away
from harm. Accuracy ensures you are dealing with the
correct client when the information needs to be recovered
I have worked with many problems by using different
software$s and programs and to solve them I have
installed an anti virus software to interact with the
problem and I was successful.
2! .%" .!
Explain the purpose of
checking
information for
accuracy
Describe also the
problems that
may occur with
information
systems and
how to deal with
them, when
necessary
&
&atisfying customers could be described as a company's
ability to generate genuine teamwork among all
departments in the organization( sales" marketing" credit
and receivables" manufacturing" distribution" packing and
shipping" quality" production planning" etc.) and to instil
in every individual the constant awareness that customer
service is everyone's business. *his description
emphasizes the importance of customer service as an
organizational responsibility. +owever" too often" a
single department in a vertically structured organization
is held accountable for apparent customer service failures
that" for the most part" originate outside that department's
responsibility and are beyond its control. ,eductions and
disputes are prime e-amples of costly process problems
within a company that could often be avoided or at least"
the resolution could be hastened" through better customer
service or communication.
.2/ !.a" b" c.0
Follow procedures, within
agreed timescale, to
a) process problems and
complaints
b) resolve problems and
complaints
c 1 refer problems and
complaints" where
necessary
2
Explain the purpose and
value of identifying
customer needs and
expectations and explain
why you think customer
service must meet or
exceed customer
expectations
Explain the value of
meeting or exceeding
customer expectations
and also the purpose
and value of building
positive working
relationships
*o my understanding if you identifying the needs and
e-pectations it ensures the customers aren$t misinformed
and are satisfied with the service. 3eeting and e-ceeding
customer needs processes sales and increase in business
*he value of meeting customer e-pectations requires
loyalty from the customers and ensures you are providing
e-cellent service by giving accurate information to the
customers and it ensures you are working well with
others and maintaining relationship ensures your
company is not losing but gaining customers.
.2! .." ..2"
..." ..2
4
How would you provide
external customer
services) to
agreed quality
standards and to
agreed timescales
Also e-plain how to check
that e-ternal customer
needs and e-pectations
have been met
I have followed company procedures when dealing with
customers and ensured that their demands were met at all
times. I +ave set a record to mange customer relations by
dealing with the public face to face and electronically. I
have received positive feedback from the customers and
this installed in me the desire to work hard and adapt
quickly in pressurizing circumstances.
.2!
5 /." /.2" /..
Can'i'ate Name
Can'i'ate Si(nature Date
Assessor Name
Assessor Si(nature Date