1

OrganizationalResources
Physical
Resources
Human
Resources
Information
Resources
Financial
Resources
Organizational
Resources
Engineering - Dr.Ing. MMZ
Examples of Resources Used by Organizations
Organization
Human
Resources
Financial
Resources
Physical
Resources
Information
Resources
Royal Dutch/
Shell Group
Drilling
platform
workers
Corporate
executives
Profits
Stockholder
investments
Refineries
Office buildings
Sales forecasts
OPEC
proclamations
Michigan State
University
Faculty
Administrative
staff
Alumni
contributions
Government
grants
Computers
Campus facilities
Research reports
Government
publications
New York City Police officers
Municipal
employees
Tax revenue
Government
grants
Sanitation
equipment
Municipal
buildings
Economic
forecasts
Crime statistics
Susans Corner
Grocery Store
Grocery clerks
Bookkeeper
Profits
Owner
investment
Building
Display shelving
Price lists from
suppliers
Newspaper ads
for competitors
Engineering - Dr.Ing. MMZ
2
WhatisManagement?
Asetofactivities
planninganddecisionmaking,organizing,
leading,andcontrolling
directedatanorganizationsresources
human,financial,physical,andinformation
withtheaimofachievingorganizational
goalsinanefficient andeffective manner.
Engineering - Dr.Ing. MMZ
Management in Organizations
Engineering - Dr.Ing. MMZ
3
The Management Process
Engineering - Dr.Ing. MMZ
Kinds of Managers by Level and Area
Engineering - Dr.Ing. MMZ
4
Responsibilities
ofTopManagers
Creating a context for change Creating a context for change
Developing commitment
and ownership in employees
Developing commitment
and ownership in employees
Creating a positive organizational
culture through language and action
Creating a positive organizational
culture through language and action
Monitoring their business environments Monitoring their business environments
Engineering - Dr.Ing. MMZ
Responsibilities
ofMiddleManagers
Coordinate and link groups,
departments, and divisions
Coordinate and link groups,
departments, and divisions
Monitor and manage the performance
of subunits and managers who report to them
Monitor and manage the performance
of subunits and managers who report to them
Implement changes or strategies
generated by top managers
Implement changes or strategies
generated by top managers
Plan and allocate resources to meet objectives Plan and allocate resources to meet objectives
Engineering - Dr.Ing. MMZ
5
Responsibilitiesof
FirstLineManagers
Manage the performance of
entry-level employees
Manage the performance of
entry-level employees
Encourage, monitor, and reward
the performance of workers
Encourage, monitor, and reward
the performance of workers
Teach entry-level employees how to do their jobs Teach entry-level employees how to do their jobs
Make detailed schedules and operating plans Make detailed schedules and operating plans
Engineering - Dr.Ing. MMZ
KindsofManagersbyArea
Human Resources
Managers
Administrative
Managers
Specialist
Managers
Kinds of
Managers
by Area
Marketing
Managers
Financial
Managers
Operations
Managers
Engineering - Dr.Ing. MMZ
6
Interpersonal
Roles
Informational
Roles
Managerial
Roles
Decisional
Roles
Engineering - Dr.Ing. MMZ
InterpersonalRoles
Figurehead
Leader
Liaison
Managers perform ceremonial duties
Managers motivate and encourage
workers to accomplish objectives
Managers deal with people outside
their units
Engineering - Dr.Ing. MMZ
7
InformationalRoles
Monitor
Disseminator
Spokesperson
Monitor
Disseminator
Spokesperson
Managers scan their environment
for information
Managers share information
with others in their company
Managers share information
with others outside their
departments or companies
Managers scan their environment
for information
Managers share information
with others in their company
Managers share information
with others outside their
departments or companies
Engineering - Dr.Ing. MMZ
Entrepreneur
Disturbance
Handler
Resource
Allocator
Negotiator
DecisionalRoles
Managers adapt to incremental change
Managers respond to problems that
demand immediate action
Managers decide who gets
what resources
Managers negotiate schedules,
projects, goals, outcomes, resources,
and raises
Engineering - Dr.Ing. MMZ