FIT5088

Information
and knowledge
management systems
Professor Frada Burstein
Introduction: information and
knowledge management in a
"document world"
Week 1, semester 1, 2014
2
Who will teach you FIT5088
Lecturer/tutor: Frada Burstein
Teaching Assistant: Keith De La Rue
Tutors: Keith De La Rue and Danny Ardianto
Lecture: Tuesday, 12:00am, 2 hr, Room H1.25;
Tutorial 1: Tuesday 2.30pm, 1.5hrs, Room B3.52
Tutorial 2: Wednesday 10am, 1.5hrs, Room B3.52
Office: Room H7.61
Email: frada.burstein@monash.edu
Contact: (1) at the lecture and after
(2) by email (24 hour turnaround)
Consultation times: After class or by appointment
Semester 1, 2014
3
Unit organisation
2 hour lecture each week
Slides and handouts provided through Moodle site
(http://moodle.vle.monash.edu/)
Recording available on MULO
all comments/ questions to be sent through Moodle
Forum
1.5 hour tutorial readings to be done in preparation
Follow on discussion forum for OCL students to
participate
Reading Material
no text book, but a list of recommended books available from the
library as well as a Reading List
See your unit guide for more details
3 Semester 1, 2014
4
Units Aim and Objective
Aim
to build a basic understanding of IKMS through a
range of techniques and technologies for utilizing
personal and organisational knowledge to achieve
organizational effectiveness and efficiency
Objective
to understand the issues involved in implementing
IKM system in an organisation
4 Semester 1, 2014
5
Assessment
Assignment 1 20% [includes 5% short presentation]
Report: IKMtechnology solution evaluation in a context
Assignment 2 - 20%
Research on IKMS issue in a Wiki form (+ 5% reflection)
Exam 50% (3 hours)
Active participation - 10%
On campus and students are expected to attend and participate in
the lectures and tutorials [participation assessment tasks on Moodle]
Off campus students will be assessed based on their contribution to the
forum
Some exercises will be also given as part of the practical work
Peer-review component included for on-campus students
Quality, not quantity of participation will be rewarded
5 Semester 1, 2014
6
Generic Assessment criteria
Developing research and presentation skills
Use of citations
Dealing with plagiarism [intentional and unintentional]
Opportunity to convert your work into research
publications
Developing evaluation of analytical skills
Practical skills through accessing some
technological solutions
Exam an assessment of your ability to apply some
concepts from the course
6 Semester 1, 2014
Model of teaching/learning
Semester 1, 2014 7
Model of teaching/learning
Semester 1, 2014 8
Is the unit practical?
9 Semester 1, 2014
10
Before we continue.
Learning is a two way street
IKMS technology is growing as we speak
You are welcome to bring some other examples of
technologies you are curious about
Questions?
10 Semester 1, 2014
Welcome to class activity
How much knowledge can you acquire
in 15 minutes?
Semester 1, 2014 11
Exchange information using coloured sheets:
1. Use pink for your first exchange
2. White for your second exchange
3. Report on the process and amount of knowledge collected
Is this an information and
knowledge management system?
12
Why is information and knowledge
management an issue
CSC consulting: Society's decision to abandon
industrial age office structures and rely on computers to
remove the physical aspects of Information Management
means we need to do the work up-front, by designing
systems that are smarter
http://www.csc.com/au/ds/28273/33150-
information_management_putting_it_in_perspective
13 Semester 1, 2014
Deloittes Technology, Media &
Telecommunications Predictions 2013
Record numbers of smart phones and tablet computers
are likely to be purchased, and more computers of all
descriptions are likely to be bought.
It takes two to tablet: the rise of the multi-tablet owner
Billions and billions: big data becomes a big deal
Hard times for the hard disk: solid state storage surges
http://www.deloitte.com/view/en_CA/ca/industries/tmt/tmt-predictions-
2013/index.htm
14 Semester 1, 2014
Four critically important technology
ICT executives stand at the most interesting- and risky-
portion of four critically important technology learning
curves:
Big Data
Social media
Mobility
The cloud
May, T (2012) Four Learning curves that may jostle
your 2012 agenda, Information Age, Jan/Feb, 2012
Semester 1, 2014 15
New Internet Inhabitants
17
Does your company need a Facebook
page?
How do you know?
National Archives of
Australia has it!
Who is the next?
17 Semester 1, 2014
18
Who needs desktops?
Live Desktop
Your Windows PC on the
web
Windows PC Selector
http://www.microsoft.com/uk/
wave/hardware-pcaccs.aspx
For easy sync , share,
and access files and
programs on the move
https://www.mesh.com/welcome/
Microsoft Live Mesh
18 Semester 1, 2014
It is all in the Cloud
Virtualisation in the world of ICT
Is it about cost saving?
Is it about new opportunities?
Have you seen: http://www.data.gov?
What about security and privacy?
Intellectual property becomes a very interesting
issue to consider
However.
Who has the capacity to address the demands of data
storage and computational demand of new science
it is all in the cloud
19 Semester 1, 2014
What is Information and Knowledge
Is it what Google brings for us?
Google Knowledge Graph
http://www.google.com.au/insidesearch/features/sear
ch/knowledge.html
and why Big Data opportunity can NOT be
realised without proper information and knowledge
management
Semester 1, 2014 20
21
Evolution of the network
technology
http://novaspivack.typepad.com/nova_spivacks_weblog/2007/02/web_30_roundup_.html
21 Semester 1, 2014
Want to find a True knowledge
http://www.evi.com/q
http://www.ask.com/
Do these systems
provide
knowledge?

or just
information?
Does it matter?
22 Semester 1, 2014
23
Knowledge Management Systems
Systems that can:
1. create knowledge;
2. store/capture, formalise and preserve
knowledge;
3. organize and distribute knowledge;
4. apply and utilize knowledge
Traditional IS did not explicitly aim at supporting all
these functions (2 and 3 are most commonly
expected) what was missing?
23 Semester 1, 2014
24
Main aim of IKM Technology
provide the right information to the
right person in the right time in order to
support their knowledge work
Is it achievable?
What is the role of technology in achieving
this aim?
24 Semester 1, 2014
Australian Outlook on KM
Location of Knowledge Needed
Inside the
Organisation
69.81%
Outside the
Organisation
30.19%
Involvement St age wit h KM
0 5 10 15 20 25
Curious / exploring
Seriously exploring
Currently implementing KM
Implemented more than one KM
initiative
KM operates organisation wide
Blank
Respondent s (%)
Percent
The Number of Compani es Uni nvol ved vs Invol ved
wi th Formal Strategi es to Manage Knowl edge
0 10 20 30 40 50 60 70
Involved
Uninvolved
No of Companies
Count
Knowledge Management Def init ion
0.0 20.0 40.0 60.0 80.0 100.0
Technological concept
Business focused approach
No visible processes
Documents & databases
Blank
D
e
f
i
n
i
t
i
o
n
Respondent s (%)
25 Semester 1, 2014
26
Questions to address in this unit:
Can w e manage k now l edge, or j ust dat a?
Or j ust i nf or mat i on? Or j ust doc ument s? Or
r ec or ds?
Are we dealing with just documents?
Where do you get Data, Information and Knowledge
to perform your task?
How do you know it is there?
What if it is not there?
Review examples of technologies that can be used for
these purposes
26 Semester 1, 2014
Case study
Organisation X
Large - 3,800+ research staff, 3,600+
postgrad research students
Distributed 6 Victorian campuses +
Malaysia and South Africa
Diverse 10 faculties, many disciplines
Research intensive - $221 million in
externally funded research income in 2009
27 Semester 1, 2014
28
Unit Organisation FIT5088
Technology and systems
week 1 and 2
IKMS Strategy week 11
IKMS Infrastructure analysis
and design weeks 3 to 5
IKMS Processes week 6 to 10
M
o
n
a
s
h

C
a
s
e

s
t
u
d
y
Create/Store w6
Store/Organise w7
Store/Distribute w 8
Learn/Apply w10
Share/Learn w9
organisation w4
people w3
architecture w5
Development and implementation
of sustainable IKM strategy
28 Semester 1, 2014
29
What did we learn in lecture 1
More about document world
What is important to capture and why data,
information, knowledge, documents
How some new information systems attempt to
provide more than just information
What are the possibilities of new information
services and how to take a full advantage of this
Anything else?
Interesting video:
Is KM dead? Interview with Larry Prusak and Dave
Snowden http://www.blip.tv/file/1048981
29 Semester 1, 2014
Be a good Information and knowledge
manager today
30 Semester 1, 2014
Free, easy-to-use tools to help you collect, organize, cite, and share your resources.