Ken Leisten

kenleisten@gmail.com www.linkedin.com/in/kenleisten
Santa Clara, CA 95051 (408) 596-9670


Professional Attributes & Summary

Experienced electronics professional, passionate about technology. An avid electronics experimenter and
hobbyist that stays up to date with the latest technology and trends. A detail focused, results-driven and
tenacious problem solver with strong team leadership skills. A strong knowledge of network configuration,
Windows configuration issues and the use of Microsoft Office applications. Well organized with excellent
interpersonal communication skills. Ability to make the right decisions regarding your customers' best interests,
even in difficult situations. I will enhance your organizations engineering and technical support teams by
ensuring a high level of performance and exceptional customer service.

Recipient of Sony Special Recognition Award for exceptional performance

7 years project management experience.

7 years as technical instructor and technology mentor.

Developed and implemented major service cost reductions.

Extensive hands-on service and repair experience. (Systems and component level)

Excellent technical report writing skills. (Customer and executive level)


Professional Experience

Project Manager at Christie Digital Systems, Cypress, CA 2013-Present
Managing upgrade, retrofit, maintenance and installation projects in support of Digital Cinema customers.
Management of multiple projects requiring oversight of third party service partners, including their schedules
and performance.
Sony Professional Solutions of America at Sony Electronics, San Jose, CA 2000 - 2013

Engineering Technical Support Manager, 2007 - 2013

Responsibilities included the deployment and technical support of over 10,000 Sony 4K Digital Projection
systems throughout the United States and Canada. Conceived and drafted technical support documentation
and procedures. Assisted engineering with technical solutions across Sonys line of broadcast and professional
products. Oversight of third party service partners to insure adherence to Sony standards of performance and
customer satisfaction.

Provided consistent oversight of planning, scheduling and completion of Digital Projector installations.

Resolved technical and operational issues during equipment installation and warranty period. Worked
with product management and engineering to provide support for integration into existing customer
infrastructure.

Implemented two major cost reduction programs.




Ken Leisten page 2

Managed product parts supply chain for repair and warranty parts and assisted with customization of
specific parts required for system integration.

Customer service, technical liaison for key Cinema exhibitors in the U.S.A and Canada. Maintained
high level of trust and mitigated issues with hostile customers.

Managed two major warranty retrofit programs and several technical upgrade and interface projects.

Senior Technical Instructor, 2000 - 2007

Created, produced and presented technical training courses and content to professional level customers and
Sonys internal service staff, enabling them to maintain Sony broadcast television equipment and systems.
Topics delivered included Analog/Digital Video transmission, SD/HD SDI Video/Audio Chains, Video
Compression, Digital Video Recorders, HD television, Video Switchers, Codecs and Cameras. Classes
included a review of basic electronic theory as necessary, overview of block diagram and schematics with
summaries of proprietary large scale chip set functions.

Created coursework on-time and above average presentation ratings from customers

Collaborated with outside vendor to develop high demand HDTV Fundamentals course

Setup and arranged training environment for optimal learning

Setup of labs, demonstrations, specified and ordered training equipment/tools and parts

Broadcast Maintenance Engineer at KCAL Television, Los Angeles, CA 1998 - 2000

Responsibilities of the position included maintenance of a television studio and broadcast equipment for the
local independent television station, Maintenance and servicing of remote news gathering (ENG) vehicles,
vehicle auxiliary systems and mobile production packages. Serviced and set up microwave transmission
equipment, two way radios, satellite transmission systems, field cameras and studio audio/video equipment.
Service3d and tested video and audio transmission systems on board the station news helicopter. Repaired
and maintained Sony analog Betacam video tape recorders. Maintained and serviced satellite up/down-links
on remote truck and studio facilities.

Installed and tested serial digital transmission chain from Staples Center to KCAL studios for first
successful HD broadcast of L.A. Lakers game in 1999.

Designed a system to track news helicopter location and superimposed on a map

Designed GPS clock for Satellite truck, which always displayed accurate time to the crew

Designed remote control and telemetry system for microwave link between news venue and studio

Education & Training

Air Force Community College, Engineering Technology
Precision Measuring Equipment (PMEL) Specialist, Lowry AFB, CO
Hewlett Packard Digital Troubleshooting, Nellis AFB, NV
Fundamentals of Linux, San Jose, CA
Linux Systems Administrator, San Jose, CA