BC AGENT REGISTRATION FORM

(for Registration as the Business Correspondent (BC) Agent of MOS UTILITY Pvt. Ltd)
Registered & Corporate Office :
MOS UTILITY PVT. LTD,
206/207, Orbit Ind. Estate, Behind Inorbit Mall, Mind Space, Link Road, Malad (W)
Mumbai - 400064.
Tel.:........................................................ Fax ..................................... : Email :...........................................................................URL :..............................................................
Customer Care No: 022 42 38 38 38
A) APPLICANT INFORMATION
BC Franchisee Code:
1.Name of Applicant :
2.Name of Firm:
3.Correspondence Address of Applicant :
Landmark*:
Landmark*:
City:
City:
State:
State:
PIN:
PIN:
Telephone No.:
Telephone No.:
Email:
Email:
Mobile:
Mobile:
4. Permanent Address:
5. Business Information:
a) Type of Business: Cybercafe & PCO Electronics& Computer Gift,Music& Books ModernTrade Telecom&DTH

General Store & Grocery PhotoStore,Stationery & Printing TravelServices Chemist Other :
b) Nearest Bank Name:
C) Operating Hours:
Location:
Weekly Off.:
B)
1. PAN No. (Or form 60 if PAN NA):
2. Bank Name:
3. A/c No.:

4.Is Applicant related to any Employee (Directly/Indirectly) of BC or YES Bank or its Affiliates (Please tick) Name of Affiliate:
Name of Affiliate:
Name of Employee:
C) KYC DOCUMENTS (submit self attested documentation proof for one each of the three below)
1.Identity Proof (any one ) 2. Address Proof (any one ) 3.Signature (any one )

OTHER INFORMATION
IFSC Code:
A/c Type:
Employee Code:
Passport Passport Passport
Driver's License Driver's License Driver's License
PAN Card Electricity Bill PAN Card
Voter ID Card Bank Statement Bank Attested
Phone Bill (only
(MTNL/BSNL)

Voter ID Card
No.: No.: No.:
022 42 38 38 38
mos.support@multilinkworld.com
www.multilinkworld.com 022 42 38 38 38
Money
Signature of theApplicant: Place: Date:
TERMS AND CONDITIONS
These terms and conditions for appointment as BC Agent of MOS UTILITY PVT. LTD (Terms and Conditions) shall apply to and govern the commercial arrangement between MULTILINK and the BC Agent. These
Terms and Conditions and any attachments hereto represent the entire agreement between MULTILINK and the BC Agent and no changes to the same are binding unless they are in writing and signed by
MULTILINK's authorized representative.
Background
Pursuant to MULTILINK (MULTILINK) being appointed as the Business Correspondent (BC) of YES Bank Limited (the Bank), MULTILINK proposes to appoint as Agents (BC Agents) to carry out the various
Banking and Financial Services of the Bank (BC Services), more particularly described in the scope of work for BCAgents as Business Correspondent Agent (BC Agent) of YES Bank herein.
The Retailer hereby applies and agrees to be appointed as the BCAgent/s of YES BANK through MULTILINK as BC for the purposes herein above mentioned.
The Retailer hereby agrees and undertakes the following:
a) To act as the BC Agent of YES BANK, through MULTILINK as BC, upon the execution of this Business Correspondent Agent Registration Form and abide by the Terms and Conditions contained in this
Business Correspondent Agent Registration Form;
b) The appointment of BC Agents of YES BANK through MULTILINK as BC, is/will be in addition to the appointment of the Retailer as MULTILINK Franchisee. Therefore, the BC Services to be offered by the BC
Agents to the general public pursuant to this Business Correspondent Agent Registration Form will be in addition to the list of MULTILINK Services that the Retailer is already offering to the general public as
MULTILINK Retailer / Franchisee.
c) The Terms and Conditions herein shall be applicable only for the said appointment of the Retailer as BC Agents.
The Retailer on being appointed as BC Agents hereby agrees and undertakes to abide by the Terms and Conditions mentioned herein:
1.OFFERING OF BC SERVICES
(a) All Services shall be provided solely through MULTILINK's portal or are recorded therein and no offline transactions are permitted.
(b) Under no circumstances, fake/false receipts should be issued by the BC Agents for the willful fraud transaction done by the BC Agents which is not transacted through MULTILINK Software/portal. However,
if any BC Agents is found and/or discovered doing any such malicious/wrong/willful/fraudulent acts and/or offline transactions, it shall be liable and charged for such civil/penal and criminal acts by and under
but not limited to the Indian Penal Code 1860 and Criminal Procedure Code 1973.
(c) The BC Agents hereby agrees that the offering of BC Services by the BC Agents to the general public shall be at the sole discretion of MULTILINK and MULTILINK reserves the right to offer/continue to offer
and/or discontinue offering the BC Services through the BC Agents, at any time for any reason(s) as may be deemed fit by MULTILINK, from time to time. However, MULTILINK will provide prior intimation to
the BC Agents of any such act.
2. USE OF BC AGENTS'S PREMISES FOR BC SERVICES
In addition to MULTILINK services, the BC Agents shall for the BC Services, undertake to use its premises solely for the Bank and confirms that BC Agent's premises are neither being currently used and nor will be
simultaneously used in future for any BC Services and/or similar product offerings of any other Banks.
3.WORKING LIMIT
The BC Agents shall keep and undertakes to maintain adequate balance as the working limit that the BC Agent maintains with MULTILINK, in advance, at all times in order to ensure timely settlement of transactions
and to ensure seamless service to the general public.
4.SCHEDULE OF CHARGES
MULTILINK will provide 'Bank's Approved Schedule of Charges' containing details of fair and reasonable charges/fees, which can be collected from the BC customer for delivery of BC Services through the BC model.
The BC Agent hereby agrees and undertakes not to charge the customer any additional amount whatsoever, in any manner whatsoever, subject only to what is provided for in the 'Bank's Approved Schedule of
Charges, provided by MULTILINK, for offering the BC Services to the general public.
5.PENALTIES FOR OVERCHARGING
a) A very stringent action will be taken by MULTILINK against the MULTILINK BC Agent upon receipt of a written complaint or upon receipt of investigation/mystery shopping report to the effect that the said
MULTILINK BC Agent has/had charged the customer over and above the stipulated Bank's Approved Schedule of Charges for any of the BC Services from the customer.
b) Such action will include but not limited to, issuance of a show cause notice and levying penalty of Rs.500/- (Rupees Five Hundred only) at the first instance.
c) If upon receipt of another complaint / investigation/mystery shopping report on the same issue and subject matter, MULTILINK shall apart from levying penalty, shall take appropriate action against the said BC
Agent. The proposed action/s shall include but not limited to suspension of the BC Service Activated for the MULTILINK BC Agent.
6.STATUTORY OBLIGATIONS OF THE BC AGENTS
a) The BC Agents undertakes to prominently display the BC Services related statutory display material in
its premises as intimated to the BC Agents by MULTILINK from time to time.
b) The BC Agent undertakes to educate/handle the Queries of the general public/customers adequately on the BC Services including features and applicable charges of the Bank thereof, so as to ensure
obviation of misrepresentation and product wrong selling.
c) In addition to creating awareness about BC Services, the BC Agent shall take pro - active steps to educate customer on aspects like interest rate, bank charges (as applicable), terms and conditions of each
product/service offered and grievance redressal mechanism.
d) The BC Agent undertakes to keep the Customer Registration and KYC related documents in its safe custody and will do further processing as per the instruction(s) of MULTILINK provided under guidance of
Bank, issued from time to time. Any loss/damage/ default, failure, misfeasance, bad faith, disregard of its duties and obligations hereunder, service, act or omission shall be the obligation and liability of the BC
Agent.
e) The BC Agent also undertakes to be liable and responsible for safekeeping and return in good condition and order all of the MULTILINK and/or Bank's property in whatsoever nature, which may be in its use,
custody or charge.
f) The BC Agent undertakes not to publish any article or statement, deliver any lecture or broadcast or make any communication of whatsoever nature to the press, including magazine publication relating to
MULTILINK and/or any of the Bank's products/Services or to any matter with which MULTILINK/Bank may be concerned, unless the BC Agent have previously applied to and obtained the written permission
from MULTILINK/Bank.
g) MULTILINK/the Bank/Reserve Bank of India (RBI) may inspect/audit the BC Agent as per their respective requirements from time to time. The BC Agents hereby agrees and confirms to use its reasonable
endeavors and extend full and complete co - operation for and during such inspection and/or audit and keep MULTILINK duly informed and appraised of such inspections and/or audits.
h) The BC Agent undertakes to abide by and comply with all the guidelines, rules and regulations for offering the BC Services of the Bank as applicable and intimated by MULTILINK from time to time.
7.CONFIDENTIALITY
a) The BC Agent undertakes to always keep confidential and not to disclose, divulge or make public, any of the MULTILINK's/Bank's technical or other important information which might come into my/ our
possession during the continuance of my/ our assignment with MULTILINK as the BC Agent of the Bank, during or after the termination of my engagement with MULTILINK for the BC Services of the Bank.
b) The BC Agent undertakes to always keep the data and information of the general public/customer generated due to the offering of the BC Services by the BC Agents, completely confidential and that under no
circumstances the same would be shared with any other entity, save and except MULTILINK/ Bank, without explicit prior written approval of MULTILINK/Bank.
c) The BC Agent undertakes to maintain utmost secrecy in respect of commercial offer, Product design documents, technology, Software packages, license, Company's polices, Company's patterns & Trade
Mark and/or any other MULTILINK and/or Bank's Products/Services offered from time to time by MULTILINK and any such confidential information which shall be of significant importance to this B.C Service
Arrangement with the Retailer.
8.INDEMNITY
The BC Agent hereby undertakes to indemnify, defend and hold harmless MULTILINK, its affiliates, officers, directors, employees, agents, successors and assignees (collectively the Indemnified Parties) from and
against all claims, damages (special or consequential), losses and expenses, including court costs and reasonable fees and expenses of attorneys, expert witnesses and other professionals, arising out of or resulting
from:
a) Any action by a third party against the Indemnified Parties that is based on any negligent act, material omission or willful misconduct of the BC Agents and which results in:
i.Any bodily injury, sickness, disease or death;
ii.Any injury or destruction to tangible or intangible property (including computer programs and data) or any loss of use resulting thereof; or,
iii.Any violation of any statute, ordinance, or regulation;
b) Any loss, damage or prejudice suffered by any of the Indemnified Parties due to the breach by the BC Agent of any applicable laws, by-laws, regulations and guidelines;
c) Any loss, damage or prejudice suffered by any of the Indemnified Parties due to the BC Agents representing/providing wrong information to third parties on MULTILINK's behalf without prior, specific written
authorization from MULTILINK;
d) Any loss, damage or prejudice suffered by reason of any claim or proceeding by any third party against any of the Indemnified Parties due to the infringement of MULTILINK Intellectual Property by the BC Agent
during the provision of the Services;
e) Any loss, damage or prejudice suffered by any of the Indemnified Parties due to any claim made by the BC Agent against MULTILINK for non compliance with any labour laws; and
f) Any misrepresentation of any representation or warranty of the BC Agent under these Terms and Conditions.

9.TERMINATION
a) The appointment of the BC Agent under these Terms and Conditions are in addition to the Retailer Form as BC Agent and this shall remain valid upto Termination (referred to as Term, in the BC Agent
Registration Form). However, MULTILINK may exercise its right of withdrawal by giving a notice in writing to the BC Agent, prior to withdrawal unless breach of the Terms and Conditions contained herein by the
BC Agent.
b) The BC Agent also undertakes that in case of any indiscipline, wrongful, incorrect, dishonest, criminal, fraudulent or negligent work, default, failure, misfeasance, bad faith, disregard of its duties and obligations
hereunder, service, act or omission of or by the BC Agent and/or any theft, robbery, fraud or other wrongful act or omission by the BC Agents. The BC Agent's engagement with MULTILINK as the BC Agent of
Bank will stand automatically terminated.
10.JURISDICTION
In the event of any dispute, this writing/Agreement shall be governed by and construed in accordance with the laws of India and both parties hereby submit to the exclusive jurisdiction of the courts of Mumbai.
11.GENERAL
a) The BC Agent undertakes not to accept any gift, commission or any sort of gratification in cash or kind from any person party, firm or Company having and/or dealing with the Bank and if the BC Agent is/are if at
all offered any, the BC Agent(s) shall immediately report the same to Bank and/ or MULTILINK and Bank and/ or MULTILINK then shall do the needful as deemed fit and proper.
b) The BC Agent undertakes to extend full and complete co-operation to MULTILINK and/or the Bank in all and/or any case(s) relating to general public/customer grievance redressal insofar as the BC Services
offered by the BC Agent.
c) The BC Agents also agrees and confirms that the BC Agent is fully aware and has understood about the BC Services and the Terms and Conditions contained herein.
SCOPE OF WORK FOR BC AGENTS OF YES BANK THROUGH MULTILINK
OBJECTIVE
To provide BC Services as the BC Agent of YES BANK through MULTILINK as envisaged by /Bank from time to time. As per the RBI guidelines, the BC Agent shall perform the BC Services as specified below and
such other Services as may be directed by Bank, from time to time, as per the terms and conditioned herein and as per specific instructions of / guidelines specified / stipulated by MULTILINK and/or Bank from time
to time.
SCOPE OF WORK
The scope of services to be performed by the BC Agent can be modified in conformation with RBI Regulations, from time to time by the Bank, and the BC Agent shall perform its obligations in accordance with such
modified scope. The processes set out in this writing may also be modified by the Bank and communicated through MULTILINK, to the BC Agent from time to time. MULTILINK with the help of the Bank shall ensure
prior adequate training and awareness about each BC Service/s to the BC Agent on such BC Service(s) that MULTILINK would envisage and offer to the general public through the BC Agent, from time to time. The
BC Agent shall abide by the specific Terms and Conditions, if any, as may be instructed / intimated and/or brought to the notice of the BC Agent, in addition to and/or other than those contained herein, from time to
time, with regards to any of the BC Sub-Services.
SCOPE OF SERVICE
MULTILINK as the BC of YES BANK will offer Bank's Domestic Remittance Services to the general public through the BC Agent. The Remittance Service will facilitate any common man to remit money to his/her
family, friends and/or business associates through the BC Agent. MULTILINK will provide/make available the necessary software registration to the BC Agent. MULTILINK will also adequately train the BC Agent in
using the software registration for the purposes of offering the Remittance Services. The broad scope of activities may include but shall not be limited to the following: -
1.One time registration of customer for origination of remittance services from the BC Agent.
2.Origination of remittance services from the appointed BC Agents outlet using the MULTILINK technology platform.
3.The BC Agent shall ensure that it shall have necessary cash with them for facilitating remittance services/transactions and will be responsible for financial settlement between itself and MULTILINK.
4.The BC Agent shall be intimated by MULTILINK on the Transaction limits, if any (e.g. transaction velocity, account balance) in lines with the regulatory guidelines, from time to time.
5.The BC Agent shall comply with all the rules and regulations and/or guidelines as may be specified by MULTILINK from time to time for the purposes of offering the Remittances Service.
6.The BC Agent shall ensure hard copy of Forms including Sender Registration Form and/or such other Documents and shall secure the same from the customers, as may be required by MULTILINK for offering
the Remittances Service, from time to time.
7.The BC Agent shall also ensure that all hard copy of Forms including Customer executed Form/s/Sender Registration Form and/or such other Documents, so secured by the BC Agent in the normal course of
offering the Saving/s Account/ Remittances Service in a month, duly reach MULTILINK, within two weeks (2 weeks) of the following month.
8.The BC Agent will also ensure that all queries or clarifications and/or status inquiries of the Customers for the Remittances Services offered by the BC Sub-Agent are duly addressed and that the BC Agent shall
ensure adequate steps/measures for the said purpose.
9.The BC Agent shall ensure that he/she delivers the hard copy of the Receipt for the Cash as may be received by the BC Agent from the Customer for any and all Remittance Services offered by him.
10.In the event where the BC Agent observes, discovers and/or has reasons to believe, contrary to the bonafide claims of any Customer, during the normal course of offering the said Remittance Services, the BC
Agent shall notify/intimate MULTILINK, immediately.
DECLARATION
I hereby apply to become a BC Agent of YES BANK through MULTILINK (MULTILINK) for facilitating/distributing/providing different product/services (BC Services) facilitated/ provided/ introduced/distributed/ made
available by the Bank /MULTILINK. If appointed as BC Agent, I agree and confirm to abide by the rules and regulations of MULTILINK/the Bank that may be in force from time to time. I hereby confirm I am competent
and capable of the work assigned to me by MULTILINK. I declare that the above information is true, correct and fair to the best of my knowledge and belief, and I further undertake to submit all necessary document/s,
paper/s, proof/s, information and agreement as required by MULTILINK now or from time to time. I further declare that I have read all the terms and conditions attached with this form for appointment as BC Agent and I
am ready to act as per such terms and conditions and all other terms and conditions informed to me by MULTILINK/Bank from time to time. I shall be liable/responsible for any breach of any of the terms/conditions
mentioned by MULTILINK. I shall be solely exclusively and absolutely liable/responsible for my act/s/omission/s which shall be harmful (cost/consequence) to MULTILINK/its Affiliates. I also authorize MULTILINK to
withhold any brokerage / commission / fees / charges / deposit due to me, if any, till submission of the said documentation, papers, information, proofs and agreement to the satisfaction of MULTILINK.
I have read and fully understood and abide by the contents of this Registration Form herein.
Signature of the Applicant Signature of the MULTILINK Representative:
Name of the Applicant: MULTILINK Representative's
Name
Designation:
This Terms and conditions are executed this ___ day of _________, 20__ at __________
This BC AGENT REGISTRATION FORM shall not be valid and binding on Hermes, if not signed/executed by the Retailer/BC Agent on both the sides of this Form