Employee Assistance ProgramsEAPs

(Employee Assistance Programs, EAPs)

1970
Walsh
EAPs

EAPs

90 93 EAPs

89

EAPs
EAPs

90

EAPs
1

EAPs
2
EAPs

EAPs

EAPs

1.

2.
3.

4.

EAPs 1875 Pittsburgh

Heinz Company

North
Electric CompanyMacy'sMetropolitan
Life Insurance 1936
West Electric CompanyHawthorne 20

1930 Alcoholics Anonymous

Kodak Company
Occupational Alcoholism Programs, OAPs
1962 Kemper Group

1970 Federal
comprehensive Alcoho Abuse and Alcoholism Prevention Treatment and
Rehabilitation Act1971
National Institute of Alcoholism and Alchool
Abusebroad brush

1972 1978 EAPs 1980

EAPs
Employee Assistence Professionals Association, EAPA
EAPs

 90Fortune 500 75
EAPs
61 BS
Big Sister 63
RCA65
69
71 77

EAPs 90
(94/1/30) EAPs

83

92
92 7
93

EAPs

EAPs
EAPs


90

EAPs
EAPs

EAPs

EAPs

EAPs
Masi Friedland
in-house modelout-of-house model
consortium modelaffiliate model
93 90

93 EAPs

2004 EAPs


90

EAPs
Department of Health and Human Services 1995
EAPs ROI
EAPs 1 5 7 1994 Marsh
McLennon 50
EAPs
21 17

14 1990 McDonnell Douglas
EAPs 510 7
EAPs
739,870 Motorola
EAPs 402005
3
EAPs


EAPs

The Federal Government's Human Resoure Agency
EAPs

IBM
EAPs

3,000

2,700

12

EAPs

1998
1998 12
208 p421991 10

p11~251995 6

p11~261997 11

p73~811995 6

208 p36~381991 10
88
1999 1

p3~91995 6
1986

1999 5
208
p30~351991 10
209 p42~451991 11
1999
5
1993

p27~341995 6

1999

p35~391995 6

p73~921997 11
88
1999 1
88.01.10. 28 1999

1998

2000 3
88
1999 4

1997

1997
88
1999 1
87 1998

2006 7

1996 2
88
1999 1
p48~561991 10

Bruce, W.M. Problem Employee Management,Westport, CT:Quornm Books,1990.

Carr, J. L. & Hellan, R.T. Improving Corporate Performance Through Employee
Assistance Programs, Business Horizons, Vol.23, April, pp57~60,1980.
Dessler, G. Employee Services Benefits, Personnel/Human Management, Fifth Edition,
1991.
Dunseath, J. & Beehr, T.A. & King, D. W. Job stress-social support buffering effects
across gender, education and occupational groups in a municipal workforce:
Implications for EAPs and further research, Review of Public Personnel
Administration, Vol.15, Iss.1, Winter, pp60~83,1995.
10

Employee Assistance Professionals Association, EAPA Exchange, March-April pp15,

1998.
F. A. Spencer, G. E. Alcoholism and Employee Assistant Programs In IndustryA
New Frontier For Social Work. Social Thought, pp19~27, 1977.
Googins, B. Employee Assistance Programs. Social Work, Nov, p464~467, 1975.
Harris, M. M. & Heft, L. L. Alcohol and Drug Use in the Workplace: Issues,
Controversies, and Directions for Future Research, Journal of Management, Vol.18.
Iss.2, Jun. pp239~266, 1992.
Haught, S. M. Employee Assistance ProgramsPast, Present, Future. EAPA Exchange,
May, pp15~35, 1999.
Locke, E. A. Satisfactor and Dissatisfactors Among White Collars and Blue Collar
Employee, Journal of Applied Psychology, Vol.58, pp67~76, 1973.
Lewis, J. A. Lewis, M. D. Components of the Employee Assistance Programs.
Conseling Programs in the Workplace, pp31~53, 1986.
Masi, S. and Friedland, S. EAP Action & Options, Personnel Journal, June. pp61~67,
1988.
Masi, D. A. The AMA Handbook for Developing Employee Assistance and Counseling
Programs. NY:AMACOM Books, 1992.
McShulskis, E. Employee Assistance Programs Effective, but underused?, HR
Managazine, Vol.41, Iss.5, May.pp19~20, 1996.
Minter, S.G. A Helping Hand For The Troubled Employee, Occupation Hazard, Feb.
1990.
Shore. H. SMR Forum: Employee Assistance Programs-Reaping the Benefits, Sloan
Management Review, Vol.25, Spring, pp69~73, 1984.
Stern, L. Why EAPs Are Worth the Investment, Business & Health, Vol.8, Iss5, May.
pp14~19, 1990.
Sudduth, A. B. Using Employee Assistance Programs to Contain Health Care Costs,
Journal of Compensation & Benefits, Vol.1, Iss.5, pp261~263, 1986.
Writ., G. L. The ABCs of EAPs. Hrfocus Special Report on CompensationBenefits,
November, pp5~10, 1998.

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(EAP)
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